Excellent customer service! Knowledgeable and professional mechanics! Outstanding job and shop. read more

Needed a big service, timing belt, water pump, transmission service and the quote was less than half of competitors. Loaner car option and work was complete in one day! The price quoted was what was paid! Thank you team! Cars running like new! read more

Sam and his team are always so transparent and helpful. We will be forever customers.

I have used South End Auto twice once for starter replacement and for oil replace. This is a top notch auto repair business. Customer service is excellent. The business called and explained what issues they found and options to repair. I will return to this business in the future for unique and routine maintenance. read more

Sam and the team at Southend Auto care took great care of me and kept me informed about the warranty process and all the work being done on my car. Thank you guys so much Pam Christen read more

Avoid at all cost......the lack of care towards their quality and the BS they come up with to cover their mistakes....... Why have Sam, a "zero hands on experience" guy, as your receptionist? He calls Belltech, Goodridge, and OEM stuff "cheap ebay parts".....lol. The multiple charges for 1 job (removal of anti-sway bar $150, removal of anti-sway links $150, and removal of anti-sway bushings $150) flat out targeting those who does not know and are trusting them to be honest.....not happening here. Lazy mechanic.... 1. over tightened my anti-sway links and busted the new bushings..... 2. was too lazy to follow Belltech's installation manual to use the supplied washers for the rear bushing bracket bolts, I had to get new ones and put them on myself...... 3. Look at the angle of the brake lines to my front calipers!!! And what does the owner say? "The OEM rubber lines are better than these steel braided lines." Really? Wow...... This is how they thank an Army Vet that is doing chemo therapy for cancer. Avoid at all costs. read more

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Service was as expected and Sam was very helpful and understanding. Would recommend them to get stuff done. Everyone is busy nowadays and trying to find the "right" place to get something fixed, they did well! read more

Great service from the first appointment setting over the phone .. all the way to check out after service was completed. Paid exactly what was quoted and Sam was a very honest and reliable mechanic. Very pleased with my service and how quickly he got me in even with a full schedule for them .. plus a courtesy card for a free chick FIL sammich . I will definitely consider them for future needs . Plus they seem to be a Christian based company, which is a nice idea in this industry. I gotta say too, that all the technicians, that walked by said hello and smiled and asked if I had been helped. And they vacuumed the floorboards!! read more

I highly recommend Southend auto care. They are knowledgeable, friendly and reliable. I was dealing with the an auto care coverage company.. they really went to bat for me. They are a stand up establishment and I greatly appreciate them. They have been of great assistance with two of my vehicles and I'm now back with them to care for a third. I trust them completely and would recommend them to any family or friends. A big thank you to Sam and the entire team. read more

Pros: - Fair pricing - Expert in most cars (even certain European cars!) - Straight forward answer (important to me) - Will show you how to fix something if you're a DIY kind of person (like myself) - Friendly staff Cons: - Nothing I can come up with as of right now. I've been in the car scene for years and ever since I move down in Federal Way, I had to switch Mechanics (I had to anyways - see my other reviews for a laugh). There is nobody else I trust but these guys at Southend Auto Care. Mark the owner of the place is a very genuine, honest, and caring person. He even texted me to personally ask about my experience with them. What really sold me in this place initially was the quoted prices for the requested services (I called 2 other places prior) They will typically be few hundreds less, but minimal at least $50 less than dealership or other mechanics locally would charge. Anyways, the fact that they are willing to give me knowledge about how to fix my car.. blows my mind. They even gave me photos of the issues in my car and Google parts for me to use to fix my car. Highly highly recommend. read more

Southend Auto Care - My other Mustang. Service completed April 2021. - Auto Repair Near Me - Tacoma, Washington

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I had the pleasure of using this shop and I was extremely impressed! I'm more than happy with the service, efficiency, and how easy everything was. The staff always took the time to explain thoroughly what the next steps were and when other places wanted us to wait until January (we had the car sitting for almost a month) SOUTHEND got us in, fixed the issue, and had the car running like new in a matter of 2 days. I'm extremely grateful for the service provided and now this shop is going to be our go-to shop, I'm recommending friends and family because of the top notch service they provided. Happy Holidays! read more

Southend Auto Care was able to squeeze our truck in within a week and fixed the issue we had in a few hours. Customer service was amazing and the cost was half of what our usual mechanic would've charged us. They even gave my husband a ride home while they worked on the truck. We thought it was a bad spark plug that was causing our truck to misfire but it happened to be a bad coil. Our check engine light is gone now and the truck is running fine. Thank you for the honest and quality work! We will be back for any future problems with our vehicles!! Highly recommend!!! read more

Came in to get my wheel bearings replaced and my transmission serviced. They were able to do the replacements and service the next day and even offered a ride to and from the shop while they were fixing my car. While they were working on it they called to let me know that the wheel bearing had seized into the wheel when they went to replace the left side which was an extra hour and a half of labor. But they said they wouldn't charge me any extra for it. They also said since it took a little longer they wouldn't be able to finish by the end of the day and offered me a loaner car for the night. The next day I got a ride back to the shop and my final total was about $50 LESS than what i was quoted. They also did a free courtesy inspection and told me what else i might need to get replaced next. Awesome customer service! Would recommend. read more

Southend Auto Care has exceeded all my expectations!! They go out of their way to make sure you have the best experience possible. I never leave reviews but these guys are worth it. They're so honest every single time and don't take advantage of you. I've recommended them to everyone I know. read more

A happy ending to a very scary story. My VW was not running well with the check engine light which would go off for a week or more and then come back on. It went to the auto parts store to get diagnosed and then to the dealership with whom I purchased the car from. Not good news there was a TSB bulletin on that problem. Ugh really. What happened to my dependable car. Well after a fail from another dealership I went searching. My warranty would only pay a ASE certified mechanic and I was already in a crunch. I found it Federal Way Auto. Called and spoke with a nice person who put my mind at rest and assured me that they could help me. Dropping her off was good and bad as I was completely devastated. How do you do things without a car. I met tracy. I told her how pissed I was about the car she took a copy of my warranty I signed the paper and that was that. I didn't bother the shop knowing that I will hear from them soon. Ok so here is the issue and the cost your portion and warranty portion. Smile smile - we communicated several time through out the repair of the Intake manifold, position sensor, steering sensor and water pump. This is on. VW Tiguan I mean wow. Under 3K which is excellent car was with them for 4 days and when I got her back I opened her up to see if she still had it in her. She does Thank you Ron and Tracy - plus all the others hidden in the garage --- TY read more

I took my 2008 F-150 into them to check out because I thought I was having issues with my transmission but they did a diagnostic and it was just my spark plugs a ignition coil. They fixed it within a day and was very happy with the service and explanation of problems! read more

It's hard to find a good mechanic. Even harder to find a great shop that's welcoming and professional. This was my first time going and I'll definitely go back. I needed a brake job on my Jeep Wrangler. Was making some noise, not sure what. Made an appointment on line. Was easy. Was surprised when I got a phone call from Mark, the owner, before my appointment. He was calling to talk about my brakes. Really cool. I felt that level of attention throughout the whole process. Dropped off my Jeep. They figured out what I needed and called me. Then did the work. There were some things that DIDN'T need to be done. Never had that before. Everywhere else always wants to replace EVERYTHING. Brakes are great and I'm happy. They checked me a few days later to make sure everything was good. read more

I started going to Southend auto care recently referred by a friend. I'm so glad I did. I have received excellent service at a reasonable cost I needed an axle shaft assembly replacement, and a serpentine belt. Each job was done with great care. I know I can trust their judgment on what needs to be done. And safety and carefulness are top of the list for Southend auto. I appreciate Sam in the office keeping me updated and also very patiently answering a lot of my questions. I'm thankful for this business. read more

Knowledgeable, honest, friendly, reliable! Will never take my BMW anywhere else. They have a certified BMW tech here, and he does a great job. This place does is HONEST and will not recommend anything you don't need. I will never take my car to the BMW dealership again. I can't say enough positive things about this place. They will take care of you like family. Highly recommend. read more

I can't stress enough , do not take your car in to this shop. My tranny broke in my 91 dually. They charged me 175 to tell me the tranny was bad. Well duh. then 1000 to swap out the old and new tranny. like a few hours work. Then it's still doesn't work right and is basically undrivable. Another 782 bucks to check the tranny out. So they ended up fixing nothing. I'll never go back or recommend them for anything. read more

They replaced my car battery for me. I had an issue related to the battery about a year later. They went above and beyond the call of duty and helped me after hours, free of charge. Highly recommend these guys. :-) read more

Where do I start. I brought my Truck in twice, Explained, The problem, they did a service check. That I didn't ask for. But tells me nothing is wrong with the truck it's supposed to shake and make noise and won't pull a hill without shaking and that's normal. Said all I need was wiper blades. I had just Bought brand new one a week earlier. Charge me a bunch of money and tells me it's ready. Took it to another shop in Tacoma. 2 hours later, they call me and said the Differential oil is so low it's Causing it to shake when pulling a hill up or down. They serviced it and the truck has never ran so smooth. Sam in the Office is Rude and Disrespectful, the owner runs an unprofessional business. And the Employees are probably not certified. I would not recommend this company to anyone. All I wanted was my $180 dollars back for the Inspection fee because I didn't think they even did it. New wiper's. What a joke. They can expect Me and My Family and friends to be yelping them and Googling there little company often and regularly . Unless I get the Money they Stole from me. Beware!!!! read more

Greetings - So there was a noise coming from the rear sometimes when I would turn. That's what I told Sam at the front desk, They checked it out. Afterwards, Sam and the Mechanic told me it was coming from the front wheel. I was really suprised bcuz I swore it was coming from the rear. But I trusted them. I held off on getting it fixed right away, and went on may merry way $120 later for the diag. A week or 2 later, when I heard the noise again - My buddy confirmed it was in fact coming from the rear, bcuz he was standing outside the vehicle while I was slowly driving by him, while turning. So I shot them a call and left a message bcuz they were closed. Meantime I ran up to les schwab for a free diag, and they found the problem right away - loose rear track bar. Next day I called the shop and told Sam the scoop. Without going into too much detail, He kept deflecting to other things, rather than entertaining the idea that maybe they actually missed something. He also had some choice words for les schwab, attempting to discredit them. Sam expressed zero empathy towards my concern about the situation. Not to mention, he would make comments suggesting he didn't trust what I was telling him. We went back and fourth in circles. So we dedided I would come in the next day to sort it out. When I got there, Sam and I got into another back and fourth just like on the phone - going in circles. Finally they threw it on the lift, and within maybe 2 minutes. the mechanic realized one of the bolts was really loose holding on the rear track bar, So he tightened it right there. Walla! what do you know, Noise was gone. I didn't even attempt to try and work out any sort of deal for reimbursement, bcuz Sam had already suggested to me on the phone, and in person, that there would be no chance of that whatsoever. In the end - They failed to find the problem I payed them to for, and they were happy to keep the money. I'm just happy I didnt let them work on it bcuz I would have drove away with the same problem 500 dollars later. Thanks for reading read more

I have a 2009 Acura TL which needed major service. I located them via Yelp and scheduled service only due to their great reviews. Sam - He clearly knew what was the issue due to the noise my car was making. Mark - He contacted me directly to make sure the work on my car went well - which it did. If I ever have any issues with my car in the future - I will be sure to use Southend Auto Care! read more

I had a bad experience with them before. I has a electrial short problem and they charged me almost $300 for the labor and can't fix the problem. They told me they had very good mechanic who knows my care very well and I was stupid enough belived these BS. read more

I could go into a long dramatic story of our broken down Jeep limping in to the Southend Auto Repair parking lot on a Friday evening after closing, to be greeted by an awesome employee leaving late for a basketball game (yes, he was in a white truck), stop to help us. I will spare you the details, because all you really want to know is: *Were we treated well: absolutely, these people are awesome! Completely went above and beyond for us, *Did they do as promissed: Yes *Was the price fair: More than fair If you need car repair, or maintenance, I highly encourage you to give this group a try. read more

Great honest service ! Accommodating to being late , triple AAA approved means quality care to me I will definitely return

This repair( diagnostics and changing of alternator) has been done professionally and humanely. I recommend to try this shop, Southend Auto Care , to everyone who needs honest and professional auto mechanic. read more

When my car started overheating I was nervous to take it to a new shop in a completely different state. South end auto care helped ease my worries. I ended up having to get my cooling system replaced which is a difficult task in a bmw. When I picked up my car they even showed me the piece that broke and we're super transparent about the Whole process. I had amazing service and the got my car back to me super quickly, and have now found my mechanic of choice! I'll be coming back for all my car needs. I can't thank the guys enough. read more

Do not trust this company. They gave me an estimate for repair that began at $800 and rose to$4500. I paid the $800, which included 7 quarts of transmission fluid and the determination that the transmission was good to good. I drove it for a day and the transmission quit. I had the vehicle towed back to their shop. They determined the transmission needed a new (used) torque converter. It is obvious they did not looked for this problem during the initial repair. Once I learned of the inclining repair cost, I chose to have the vehicle towed to my house where I would have time to find an alternative solution. The vehicle is a handicap van I used to take a relative to medical appointments. Two days ago, the relative was diagnosed with terminal cancer with weeks to live. This fact changed the need to spend any money on the vehicle. I asked AAA to tow the car away from the shop. They refused, city a policy that if the shop "could repair it" they would not tow the vehicle. This illegal partnership between AAA and the shop makes victims of all patrons. I hired a private tow company. The ship told me I had to pay them $180 for a 'diagnosis' in order for them to release the vehicle. This is a shoddy business method, un-Christian and unfair. I have reported this practice to the BBB and will follow-up with a complaint to the Washington State Attorney General. Kenneth Robinson Editor and Publisher Robinson Newspapers/Seattle westsideseattle.com read more

Since moving to Tacoma, my partner and I needed a new auto shop and went to Southend Auto Care a couple weeks ago for routine maintenance on our 2017 Chevy Volt (it's a plug-in hybrid) because they already have great reviews on Yelp. I sent a request via their website and they scheduled my quickly for the next week. I checked in on time and the service was great. I had no idea if the car even needed any maintenance and they were honest and fast. Trevor was the technician who is apparently extremely knowledgeable with hybrid cars so I'm glad we found this shop. They worked quickly and provided a printout of diagnostics to show if anything would be needed in the near future. They also vacuumed the front floors for free which was a nice surprise because I needed to do that for some time. Very professional, friendly and great service all around! read more

I came in with 2 broken lights a tail light and a headlight, and a wiper assembly that was put on upside down. I was charged 361$ for just fixing the wipers and one of the lights. I felt like it was over priced since they quoted me 180$ for everything, since that was their diagnostic price and they told me that "it shouldn't go over". read more

We highly recommend southend auto care! We have been going there for several years and they have always taken great care of us. They are very thorough, knowledgeable, friendly and great value for your dollar. I Purchased my new car at a local dealership and have now switched to southend auto care because of their service and the fact that they listen to me! read more

I had a terrible experience with them. They told me I had a blown head gasket and told me they had a very expensive machine that tells them how many hydrocarbons there are in my engine. $4000+ to fix it. I wanted a second opinion so I took it to a different shop and they had the same expensive machine and told me there was absolutely no way it was the head gasket. I had a bad water pump. Fixed the issue right away. I also had southend auto change my oil and they over filled it with 1/2-1 quart extra oil. They were trying to blow my head gasket so they can be right with me having a head gasket problem. These guys will create more problems for you in the future rather then fixing the problem. The owner don't care about the customers. All he cares about is money money money. They ripped me off for THOUSANDS of dollars and my van still has problems til this day. DO NOT GO THERE! THEY WILL OVER CHARGE YOU AND DO A VERY VERY BAD JOB. NEVER EVER TAKING MY VEHICLES HERE EVER AGAIN! THEY CAN'T EVEN DO AN OIL CHANGE RIGHT. If the other shop I took it to didn't catch the overfill of oil, I would've had a blown head gasket. They were trying to make my head gasket go bad on purpose so they don't look stupid telling me I had a blown head gasket. BUNCH OF CROOKS! HOPE THEY HAVE GOOD LAWYERS. read more

I've been going here many years. They're more than fair with pricing and diagnostic work. They offer financing and loaner cars. I've never had a mechanic shop I trust more. read more

Stand up Shop and Techs. I've never had to wait long to get an appointment. They talk you through the process. They have always been fair and willing to work with me. Sam even stayed late to make sure my daughter was able to get her car, after she got off work so she had a car over the weekend. read more

I went back because my problem from the start didn't get fixed. Telling me that it was the old shop that did the bad things. It's like passing the bucket. It's like going to a doctor and your child is crying, doctor can you check why my child is crying came back after three days, child still crying, doctor said, "well, I gave him shoes so he wouldn't get injured and knee pad, here's your bill" but the dad said, "he is still crying" . Take him to the doctor that made him cry. I should be annoyed but the mechanics are annoyed that I came back. They didn't do the job that I ask them in the first place and if I can just go to the other shop, I should not be paying 1200 for extra things that I don't need because it didn't fixed my problem. read more

This a professional, honest, and reliable auto shop! Their prices are fair and if your car has to stay all day or overnight they will give you a loaner car if you have full coverage insurance and if there's any available. Mark, Sam and the team are great! I take my car there any anytime I have a question or worry and they will evaluate your vehicle for you, and you will feel comfortable having work done there, trust me!!! It's hard to find an honest shop these days, you don't have to worry about them telling you that there's something wrong when there isn't and they will give it to you straight! read more

These guys are good and reasonable in rates, they find it, fix it and your on the way, and they will take you home and pick you up and that is a plus if your dropping it off for the day. Found them here on yelp and one more time, yelp came through in time of need read more

After having the worst 3 hour ordeal with Fife Towing/Northwest Towing on a Friday, my car FINALLY MADE IT TO SOUTHEND AUTO CARE where I was greeted, not only with positive vibes - they were ALL helpful, fast and efficient in getting me into the system. They were busy but they said they would be able to at least get back to me by the EOD to provide a status and they did. With the impacts of COVID-19 and businesses getting impacted by it - it's really important to know what businesses still stand for customer service and integrity - Southend Auto Care is one of them. No bullshit. Will provide a follow-up after the work is done, I was just happy to land at a good spot after the horrible 3 hour ordeal prior. Felt compelled to highlight Great Service with Southend Auto Care, after dealing with a shitty one. read more