I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

I recently had to make an insurance claim for my vehicle and saw this place had 5 star reviews…read more They have clearly earned that rating based on my experience with them. Al made sure my vehicle was taken care of and at every step went above to give me peace of mind. They took care of getting it to the dealership for engine repairs and dealing with them and keeping insurance and myself informed. Any future repairs on my vehicle I will exclusively be going here.

Larry and the guys at Carstar are, if I may, the gold stars in the area for auto body repair!! I…read morebrought my car in recently due to a hit and run and, from start to finish, I got the best service. They worked directly with my insurance and made a really crappy situation, the hit and run, a lot better. My insurance pays for a rental and Carstar coordinated directly with the agency so I didn't have to do anything but show up. The car looks like nothing ever happened and they even cleaned the inside for me. If you want above and beyond service, look no further than Carstar.

Great service and a wonderful place to take your car. They have a huge variety of custom retrofits…read moreavailable and their staff and techs are very knowledgeable and friendly. Definitely recommend.

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

A big shout out to Lakewood Collision, Vadim & his team did a fantastic work on my car, He goes out…read moreof his way to make sure his customers are happy, My car looks amazing, like brand new again, I highly recommend them! Thank you for making my car look beautiful again!

Vadim and his team do amazing work--highly recommend this shop! I took my Toyota Tundra in for…read morerepairs, and when they were done, you couldn't even tell it had ever been hit.

I had two great experiences. I had my sunroof in my car the motor went out. The second time I had…read morenew low beams headlights in my older Mercedes updated and now I can see at night. Both jobs were done to perfection. And Steve explained everything in great detail. The price was very reasonable.

Steve was great to work with. They accidentally chipped a little paint, so they had the whole trunk…read moredoor painted. My only issue is, the paint shop, not affiliated with Auto FX, did not communicate well on how long the process would take. In total, I took 2.5 days of vacation to have emblems replaced on my car. But, Steve and the crew are very friendly and Steve understood my frustration.

This is the fourth vehicle 2025 Honda CR-V Nice black window…read moretint I've had custom auto tint and every time they go above and beyond to make sure the customer is 100% satisfied. The process is quick and straightforward and the job is very well done! I recommend anyone to this place for any jobs to their car. Thanks

Absolutely blown away by the service here! I brought my Bronco in same day without an…read moreappointment--right near closing time--and he still took it in, promising to have it ready by the next morning. True to his word, it was done on time and looked amazing. The tint is flawless, and the attention to detail shows. On top of that, the price was significantly lower than every other place I got quotes from, which honestly shocked me given the high quality of work. Super friendly, professional, and efficient. I'll definitely be bringing my other vehicle here soon. Highly recommend!

John and his crew made my car look like new after my accident. They did a beautiful job. It looked…read moreso pretty and clean when they finished that I parked it until the weather was nice. Definitely recommend this place for autobody work! Very friendly and nice people work there.

Vehicle was delivered here by my insurance company for repairs after a minor collision. A month…read morelater they told me it was ready. The bumper they installed was not prepped at all before they painted it, it still had flashing from the injection molding process around the edges. The paint that was applied is wavy. The bumper is loose and there is a gap between the drivers side headlight and the bumper. The paint is already scuffed and worn through from the flexing under the headlight. They replaced the electric grill shutter but didn't know what they were doing so they contracted out the work to Airbag Services. Apparently Airbag Services doesn't know what they are doing either. We were told the vehicle was completed so we picked it up and pointed out the problems with the paint and loose bumper. The manager, Robert, couldn't be found so they sent out a service tech to go over our concerns. (By the way Robert was at lunch in his vehicle that was parked literally beside our vehicle. I even called his name and he looked up but wouldn't speak to us.) The service tech said that the bumper work was the "best they could do" and that Robert had already signed off on the repairs as being completed and satisfactory. We took pictures and videos of the problems and sent them into GEICO. In the mean time we picked up the vehicle and drove it home while waiting on GEICOs response. On the way home the Engine Auto Start/Stop function stopped working. Once home the Service Engine Soon Light came on and the vehicle will not start. The battery is not dead because all of the lights function and do not dim when the ignition switch is pressed. The car is being towed to a dealer tomorrow to figure out what they messed up in the electronics and then will going back into the shop again to get the bumper repaired. GEICO has been receptive and they are trying to remedy the situation. I just hope it doesn't have to go anywhere near Lakewood Auto Body ever again.

This is a good shop. They got in quickly, got us out earlier than they said they would and came in…read moreunder the estimate. They're super helpful and really nice. They also do really good work. We would absolutely use this shop again.

We were so IMPRESSED with Kenworth North west Sales & Service Center!! They were able to help us…read morewith ourEmergency!! Our Alternator & Engine needed help right away!! Rob & his team including Oscar were soooo friendly & Helpful!! Nicholas was also incredibly helpful to us as well when we needed Batteries the week before!!!...we HIGHLY RECOMMEND THIS SHOP!!...Sincerely the Kapkis

I decided to go with 4 stars rather than 5 for a couple of reasons. Firstly, 5 stars means, in my…read moreopinion, my experience was extraordinary. Although my experience with Caliber was excellent, it was not extraordinary. Having said that, it is important that I say this, the folks at Caliber got a number of things right. Because they appear to get a lot of business, they are busy; at least they were busy when I was there. However, the folks in the office did seem to step in to help the receptionist when things got too busy. During my dealings with Caliber, I primarily dealt with Mr. Robert Brown. Mr. Brown is a very nice person who knows what he is doing. Although there was a disconnect between myself and the folks at Caliber in terms of my preference of contact by Caliber (email, text, phone), Mr. Brown contacted me by telephone while I received email contact by others at Caliber, contact did not become a major (or minor for that fact) issue. Bottom line, their work appears to be exemplary and the employees that I dealt with were personable.

Very unprofessional business. I was in a car accident a couple weeks ago and for almost TWO WEEKS…read more Caliber collision kept blowing up my phone several times a day to have me bring in my car. I Finally called and scheduled an appt for just a damage estimate. I received a phone call the day of the appt about 1 hour before the appointment time and they informed me they cannot touch Teslas because they are not authorized not even to do a damage estimated. I wasted time out of my work schedule for nothing. I CALLED GERBER COLLISION and they took care of me!

This review is overdue but I wanted to share my experience with everyone. Nate is the best and has…read moretons of experience with being ASE Blue Seal Certified. Nate was able to help me on two separate occasions with an oil change, coolant, timing belt, and anything else I needed. He was able to drive to me and was very professional while being fast and efficient. Nate is a super humble, super friendly and had no complaints with him servicing my car. I would recommend him to anyone and was able to save me so much time and stress!!!

Updating again: The business owner Nate just called me and was very polite and we both explained…read moreour sides of the situation. He was very apologetic and made sure to listen as to why I was so upset. I completely appreciated the call. He will be returning to finish my sons car and I feel confident he will get my sons car safely back on the road. Absolute trash company. My son had an appointment for Friday at 10 am. After almost an hour of waiting for "Proformance" to show up, my son finally hears back from the guy who says he can't make it, and if he can come the following day (Saturday) at 3 pm. Fine. So now it's Saturday. No call. No show. "Proformance" finally messages my son and moves the 3 pm time to 6 pm. Unprofessional. If he didn't want to do the job, he could have just said so. Thanks for wasting our weekend waiting around for nothing. UPDATE: The business owner just responded to my comment, by stating, that it was my son's idea to change the appointment date. I have my son's texts that day. My son only asked "Proformance" if they needed to change the day after THEY didn't show up for the appointment, after son had been waiting for 40 minutes PAST his appointment. Then today (Saturday) after "Proformance" said they would be out at 3 pm ( but it ended up more like 5pm) couldn't finish the job, because it was my son's fault he didn't have the bolts needed. Look, I'm just here stating my experience, as the person paying for this service. This is what I have been dealing with since Friday ( it's now Saturday evening). Oh, I didn't mention, that I have been calling "Proformance" this past week, asking how I can make payment, since my son does not live with me, and I am the one paying. I called 2 separate times, and left voicemails, with no response. This has been a complete nightmare, with no communication.. WHAT-SO-EVER.