Updating again: The business owner Nate just called me and was very polite and we both explained our sides of the situation. He was very apologetic and made sure to listen as to why I was so upset. I completely appreciated the call. He will be returning to finish my sons car and I feel confident he will get my sons car safely back on the road. Absolute trash company. My son had an appointment for Friday at 10 am. After almost an hour of waiting for "Proformance" to show up, my son finally hears back from the guy who says he can't make it, and if he can come the following day (Saturday) at 3 pm. Fine. So now it's Saturday. No call. No show. "Proformance" finally messages my son and moves the 3 pm time to 6 pm. Unprofessional. If he didn't want to do the job, he could have just said so. Thanks for wasting our weekend waiting around for nothing. UPDATE: The business owner just responded to my comment, by stating, that it was my son's idea to change the appointment date. I have my son's texts that day. My son only asked "Proformance" if they needed to change the day after THEY didn't show up for the appointment, after son had been waiting for 40 minutes PAST his appointment. Then today (Saturday) after "Proformance" said they would be out at 3 pm ( but it ended up more like 5pm) couldn't finish the job, because it was my son's fault he didn't have the bolts needed. Look, I'm just here stating my experience, as the person paying for this service. This is what I have been dealing with since Friday ( it's now Saturday evening). Oh, I didn't mention, that I have been calling "Proformance" this past week, asking how I can make payment, since my son does not live with me, and I am the one paying. I called 2 separate times, and left voicemails, with no response. This has been a complete nightmare, with no communication.. WHAT-SO-EVER. read more

My 2010 Kia, a lemon since I got it in 2016, hadn't been running for over a year. Tried to get other mechanics to come out to look at it, but no one ever showed. Nate, the Wizard he is, diagnosed it, common problem with this model's fuel pump/sensor, in less than a hour one weekend then came back the next weekend to get it going. Took some cash to do, but it was worth it! Thanks for fixing my lemon, Nate! read more

Came to home and made repairs needed... no problems. Fast and accurate diagnosis and repair

This guy was awesome. I mean you can't beat the customer service. It me me a moment to understand while talking with him that he'd come to me to do the service and was willing to come get keys from me the day before. That wasn't necessary. In any event we made arrangements and while I'm at work he replaced all four of my breaks in about an hour at the price I was expecting. I just wasn't expecting he'd do it all without me having to do anything except pay on-line. We talked on the phone once, other than that I never saw the guy. The job got done, he could not have been more accommodating and I couldn't be happier. Use them. read more

I am so sorry it took me so long to post this review! Nate at Performance was the best. Even though it was one of the hottest days of the year, Nate showed up on time and ready to work. He was so nice, we needed a specialized part and he got it and was back the next day to install. This all happened in the middle of the move from hell and Nate made our car trouble the least traumatic part of it all. Fair price! Great work! Thank you Nate! read more

Nate was a terrific mechanic. He identified the problem without any hesitation and quoted a good price. He came to my house to fix it which was a great plus. I appreciate the care and professionalism he showed and wholeheartedly would use his service again. read more

Done mid-April and first complaint in August. NoBody expects to put two sets of rotors on in one year! Obviously, I was in denial because I had my front brake pads and rotors done. I've had this squealing noise when I reversed since I bought the truck. Had it after he did the brake, so I assumed it was the rear. They looked rusty and had no idea when they were done. Les Schwab made it seem like it could be the rear, so they replaced them and did some suspension work. Still had the squeal. Had an inspection before my warranty was up in the fall. See picture I work a lot all summer, and it slows down in the winter. Plus, I gave him ample time to respond. I'm not going to harass you. It's more like you gave me every excuse. I didn't need new rotors when you did them, but you wouldn't do the pads without the rotors. Didn't need any extra testing, but I need to do all of this to appease you? You only responded a few days ago. Wow! Called me "unprofessional" and pretty much a scammer." I'm not a mechanic, and I paid for and didn't get fully functioning brakes. I felt he was kind of arrogant. I did my research on a certain code, but he is like no no no. After a pointless smoke test, he overcharged me because he was late (like always). At this appointment, he stood on my bumper to do his smoke test. Brake/ wheel bearing, he neglected to move my truck away from the wall when he was doing my brakes. I had texted he telling him where to find my keys. Some new scratches. So, now I'm finally getting to these brakes. Was going to give him the option to give me the receipt so I can get my money back for the rotors. I take the wheel off, and my rotor is all loose. Imagine being on the other side of a hollow core door and someone is banging full strength on the other side. So, obviously, in the picture, the T30 screw...half screw which looks as if someone has tried to drill out? He's never prepared when he comes to my house. No stool and the first appointment he had to drive to like Fife to pick something up? I could be wrong, but two different reputable companies have said it's the rotors. Les Schwab and Coopers! I take full responsibility for him, not being able to come check his work. He has had plenty of time and is only 8 minutes away. He offered this week but knew of the issue since July or August. I knew exactly what he is doing now was going to happen. But but but. I did spend +$600 on rotors that usually have a few year warranty and another $500 for something else. It could actually be a manufacturer defect. I'm not going to deal with someone who is disrespectful of my property! I am willing to take this to court, but I will update after Les Schwab does my brakes. I couldn't get the calipers off. So, questioning how in less that a year they could be so tight? I tried heat, impact wrench, and a bar for leverage! How could he have done this with my truck next to my house? It's probably possible but coupled with the broken set screw. Idk I noticed my inner pad was wedge shaped. Not sure what it means yet. I'm sure he's gonna want me to give the rotors a colonoscopy. A freaking runout test? He didn't do one either? From what I'm seeing if the runout is that bad I need a shim. Odd My last mobile mechanic took great care to protect the vehicle with fancy aprons or whatever you call them. But stopped dealing with him after a part he didn't screw on all the way came loose and he didn't answer my call! Bleed oil in an upscale neighborhood in Spanaway! Fixed it myself! The advantage he has over everybody else is he works Saturdays. P.s. has had plenty of time to do the correct thing. He may be great for you but not for me! Welp off to spend money I don't have on some more rotors! I'll add pics later. read more

Proformance Complete Auto Care - I was wondering why my vehicle was violently shaking. - Auto Repair Near Me

I have had Nate come out to help me for several issues on our 2011 Ford Fiesta that I could not handle on my own. Every single time he was super professional, got the jobs done very well, and for a fantastic value (much cheaper than if I took it to a shop)! Nate is now the first one I talk to every time I have an issue with the car. I would recommend Proformance Complete Auto Care any day of the week, to anyone! read more

Nate was quick to respond, gave a fair price and was very transparent. He traveled to me. Fixed my battery cable and was able to install turn indicator lights with a real quick turnaround. I'll be sure to recommend him to anyone needing auto repair done right. read more

Nate is the best! He came out the same day I requested a diagnostic test and also did all the repairs needed as well. Great pricing and very knowledgeable. Definitely will come back in the future! read more

OMG, I am so happy we found Nate. Not only was he super responsive and reliable, he was able to come out the next day after I contacted him. I LOVE the convenience of his mobile business - it saved me from having to drive to the mechanic and leave the car or sit around until done. Nate came across as kind and knowledgeable, he was done sooner than expected, and to top it off, his pricing saved us over $300 than for the same service done at the dealership. We'll definitely use his service again for any of our cars. read more

A little tricky to schedule, but I was extremely flexible with my second vehicle. Nathan arrived while I was work, I had hidden the key ahead of time. He was extremely communicative on the job - texting back and forth so I was kept in the loop and he could run thorugh possibilities with me. Eventually, he figured out the two separate reasons why the vehicle wasn't running and gave me a detailed breakdown of how he came to that conclusion. Pricing was exactly as described in the initial quote online and I am extremely happy with his work. Recommended to my friends and family who need any mechanic, especially mobile. read more

Nate fixed my mom's car twice after unsuccessful theft attempts that left her Kia undriveable. The mobile service was much appreciated and saved us a towing bill. Nate was professional and communicated well with updates on the status of the intended work and parts that were on order. The work was completed successfully twice both times and we are thankful Nate made it so easy to get the car repaired. read more

Nate is the best. Had him work on multiple cars. Super fast high quality work & great prices!

Ok where to even start with Nate. First I'll say he is very responsive, communicates and most of all is on time. Not that I had anywhere to go on x mas eve but still he gave me a heads up 30 and 15 min apart. He's a clean cut guy, very honest, informative, patient and is funny. He's my fav kind of mechanic; no bullsh*t and no unnecessary work just for an extra dime he had no problem me with watching him work and ask random questions even though I know a bit about cars but I like to see what's being done and I'm glad I was there cause in the midst of his replacing my alternator my suspicion on my ac not working is true. (It's too cold to know for sure in dec and I just bought this truck a few weeks ago) there is a leak and had I not been there I might have been one of those "before you replaced my----- it worked so it's your fault" people and then left a crappy Yelp review like the other one star cry babies on here. (Just kidding I'm not that salty sh*t happens) But I know how mechanics work and they are very different. Nate is the best version on so many levels. The thing is his service is convenient cause you can be home, work or on a date (wouldn't recommend) and he comes to you. He's honest and doesn't do things that don't need to be done. He is cut and dry, if he sees something that needs to be addressed he voices it he doesn't just look passed it and there is NO PRESSURE. To have him fix it now. This one interaction with him and I can 100% say he's now my guy. He calls auto stores gets prices and has them match the lowest price. He did this in front of me and you know he does that to save his customer money. He's not the "not out of my pocket don't care guy". I read a rating on here that said something about how he just goes and buys whatever part blah blah blah but news flash sir, all parts come from stores like that and most of them are certified and or OEM w warranties. Big box stores that do auto service give no effs what the part costs... he does care. He GUARANTEES his work. So call or text him express your concern and go from there. You don't need to leave him a salty review cause you hate life. I know this is long but the last thing is about his patients, I bought an extended warranty with my new/used truck and what he was doing was covered under the warranty so he answered all of these silly little questions that they had to have answered (all the while taking my car apart) and he repeated himself multiple times still respectful, still professional, kind and did whatever they asked him to do. The end result was the dealership still has not turned in my paperwork so I am paying him out of pocket and I'm going to see if I can get them to reimburse me, there was no sense on me making him wait when he came to me and worked on my vehicle. But even if I have to eat that money His service and his professionalism and everything else that he brought to the table was worth every penny. It's not to say he made me pay or he wasn't going to do the work he did say we could figure it out but I'm not the type to make someone wait for money because someone else messed up. He did what I asked and he got paid. I will be calling on him anytime and will be passing his name off to everyone. He even has a printer for invoices and staples them!! Might seem silly but for an OCD customer who keeps things organized he's one of a kind. What a stand up guy. Thank you for helping me w the squeeling and diagnosing my ac so I know what needs to be done next! read more

Proformance Complete Auto Care - Removing my alternator. - Auto Repair Near Me

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Nate has been the most helpful and honest auto mechanic I've ever dealt with. He saved us about $1,000 within the first visit. After purchasing a 2003 Honda Civic with unmentioned heating issues, we had spent about $950 at another mechanic replacing the radiator, radiator cap, and thermostat. Unfortunately the engine continued to get hot. That mechanic told us we needed a new head gasket which was going to be approximately $1,300 including tax. We were very stressed as we had just purchased the car and already put money into it. I decided to get a few other opinions. Many places wanted over $2,000 for the head gasket replacement. Nate quoted me at around $1,100-$1,200, which was the lowest price in the area. Therefore I requested an appointment. Little did I know, he is a mobile auto mechanic which worked out very well because we only had one Honda Civic at that time and my husband wasn't comfortable taking the car anywhere. He came a couple days later and diagnosed the car. He specifically said that he didn't want to replace a head gasket unless it absolutely needed to be done and wanted to make sure that the head gasket was indeed the issue. After diagnosing, and getting the air bubbles out of the radiator, also known as "burping" the system, he drove it around and watched the codes and levels with a computer. Luckily the air bubbles seem to have been the issue and we didn't have to spend the money on the head gasket. We only paid around $115 for something we thought was going to be closer to $1,100-$1,200. It had been three and a half months and the car had been running perfectly. Unfortunately the issue came back, which I now think was because my husband never put more radiator fluid in. I called him immediately when it was getting hot and he talked to me over the phone letting me know how to deal with the issue of bubbles in the radiator. Then he came the next day and showed me exactly how to deal with it, suggested we may consider replacing a couple things if the issue comes back again. I was thinking we were going to pay for this second visit but he didn't ask for payment. I was surprised how nice that was. I have a distrust of many mechanics after having a 1995 Civic that I felt I was screwed by a lot of mechanics recommending so many replacement parts and unnecessary services. I'm so happy we found Nate. You'll be happy with his services and you'll learn a lot of you want to learn. He explains everything in detail. As long as we are living in the Tacoma area, we will always use him for our two Honda Civics. read more

Thank you Nate for being an honest, hardworking, and conscientious mechanic. I will reach out again for service needs in the future. Thank you again! read more

Nate is the f*ckin man. Communicative, efficient, and honest. I'll be using him as my mechanic forever.

Just recently bought a 2003 Honda Element and while attempting to remove the haze on the headlight, it was bobbing up and down. Upon inspection, discovered the plastic bracket holding down the headlight assembly had broken off. Ordered the part on Amazon and arrived shortly. I didn't realize the front bumper had to be removed and not feeling comfortable doing it alone, I eventually called Nate for an estimate. After much discussion, I decided to approve the work and Nate was able to come the next day. After the front bumper was finally removed, Nate noted the car was missing a condenser and proceeded to install the new headlight. He did this in timely manner. Nate always goes about completing the work in a professional way. Upfront with the cost of repair when asked and does a quality job. read more

Had a really good feeling about Performance Complete Auto Care after reading the great reviews and was not disappointed. Response time from Nate for the quote and service was great. He was through, explained things well, and took care of my issue. Plus, he is just a genuinely nice guy. Any other issues I may have in the future, I won't hesitate to trust my car to Nate's care! read more

Talk about ease of access! Nate was immediately available by phone for a call and I had my car taken care of about 2 hours later. I was taking a road trip later this evening, and of course since I am a perpetual "last-minute "person I had not addressed the terrible squealing my brakes were making. Fortunately, I was able to call Nate and after asking a few questions, he was able to run to the store, pick up my parts and then we found a mutually agreeable location to meet so that he could change my brakes. He would have traveled to my house if needed! Initially, I was completely skeptical about having a mobile automotive mechanic fix my vehicle. There were 1 million things I could think about that could go wrong. But, Nate was completely professional, I could tell he was extremely knowledgeable and so I decided to give it a try. His prices beat out his competition, most of the places I had called quoted me about 15 to 20% more to change my brakes than Nate charged. He processed my card with a remote machine, not his cell phone and provided me with an official receipt on his company letterhead. Mind you, the entire time I was sitting in my car getting work done! All in all it was probably the easiest transaction I have ever experienced in regards to automotive care. Thank you!! #soccermomlife #armysoldier read more

Pinged Nate Thursday evening for brake service on my SUV and he was able to squeeze me in Friday. What an awesome service model; the mechanic comes to you! It's like having that friend that works on cars come over to help you out of a bind only it's a business and you can't pay with a case of beer. read more

Nate came out to change my starter as I assumed that was the problem. He immediately said that wasn't the issue and it was the battery! He made a quick phone call for a battery and went to go pick it up for me. Installed it in 5 mins. Thankful for his honesty and not looking to just make a quick buck. Definitely recommend!! :) thank you Nate ! read more

Nate provides prompt and professional service. Awesome experience! Although the issue was relatively minor... He provided a full explanation and was very easy to communicate with. My son was able to buy replacement part and fix the issue. Thank you Nate! read more

You literally are the only person who owns this business. You said "contacts us", it's you... You're a mobile mechanic that charges the same price as shops. It is what it is, & that's why it was convenient. My husband literally seen you take the glove box completely out! So, at the end of the day, I wouldn't choose this business. read more

I may never have to go back to the dealership ever again. This is the 3rd time I've had Nate do repairs for me and I appreciate all the time and effort he goes to each time especially since the estimated time the repair manual states is never accurate. This last job was to repair a leaking coolant hose. He came out a total of three times. Once to diagnose, second time with a hose he hoped would fit and the third time with an aftermarket hose because the manufacturer stopped making it. He didn't charge me a thing for the first two visits which I sincerely appreciated having had the experience of being gauged by the dealership on diagnostic services before. The hose was supposed to take an hour to install. It ended up being two because of the insanely complicated way in which the car is engineered. He also spent a good amount of time verifying that the heat was working again. He also expressed concern that the passenger side didn't seem to be putting out as much heat as the driver's side which I couldn't verify was normal or not-- never having actually ridden in the passenger side before. He gave me the worst-case scenario of what could need to be done if the heat goes out again and it's not the coolant system. I really appreciate the honesty because I'm a worst-case scenario kind of girl. Beyond that, my only criticism is that he might schedule his time too tight sometimes but at least he keeps me in loop of schedule updates and didn't leave me in the lurch when the job ran long. I also appreciate the mobile service as I work from home and that way I can be as flexible with my schedule as possible. read more

Nate is a true and honest business man. I've had my 2014 BMW serviced only at BMW in Fife. However, I've had an ongoing clicking issue that BMW was unable to help me fix. I called and spoke with Nate, he came out the next day and diagnosed the problem and the clunking sound is now gone. Nate has much integrity and is a true professional. His pricing is very reasonable and he delivers on his promises. I have found a trustworthy businessman who is extremely knowledgeable , reliable and honest. Thank you, Nate! read more

So my truck apparently began smoking while I was on the freeway and I didn't notice til i began to see black smoke coming from my exhaust in my rearview. I pulled over and contacted my insurance company to have my truck towed. I then contacted Nate, who had done work on my truck, previously. He told me to let him know when I got back to the house. Finally when we got there, I let him know. He came out the next day and checked to see the issue was. Then he went to the auto parts store and got what he needed to fix the issue. He came back and the issue was fixed within 40 mins. He is not only amazing at what he does, but communicates and lets you know everything without any hidden fees. He is not only priced right, but will come to you. I HIGHLY recommend him!! read more

Nate was very efficient and was very reasonably priced (I would receive quotes on that Monday that were a good amount more than Nate's final price). I requested some quotes for getting my wife's brake pads and rotors replaced. Nate replied within minutes and said he could do it that day (which was a Saturday, many of the other quotes were received on Monday because they were not open on weekends). I did not realize it was a mobile company so he came to me. That was amazing because we are in the middle of moving and the fact that we didn't have to take time out of our schedule to drop off and pick up the car was amazing. He arrived on time and was very friendly. Got it done in basically 30 minutes which I felt was crazy. Anytime I leave it at a shop it is hours before it is ready! I forgot my wallet upstairs but he even took Apple Pay off my phone. Gave me a receipt and was on his way. Very simple! Will definitely use again! read more

Nate was excellent. He diagnosed the problem quickly and had me up in running in no time. I would definitely highly recommend Nate.

Having Nate come over, diagnosis my problem is like having packages delivered to your home by Amazon. It was so convenient not to have to drive to a shop and sit and wait. He was quick, told me what the issue was, and I felt good about his service. The impression that I got was that Nate was very competent, honest, and very straightforward- pretty much what we all want in a mechanic- but the fact that he comes to your home is just amazing. Also, his fees were very fair- I've had a guy come out to look at my hot tub charge me ridiculous fees. I look forward to having Nate service our cars! read more

My car had an oil leak, I requested a diagnosis and he fit me in the next day, ordered parts, and was flexible on when he returns to fix it. Clear communication, prompt service, and fair pricing. read more

There are very few times in my life where I have found an honest mechanic that does what he says and says what he does Nate is very honest will come to your house which is way more convenient than just sitting at a shop for hours he is fast yet efficient knows what he's doing and does a great job my car has not run this good since I bought it thank you Nate read more

Nate is amazing!!! Won't let anybody else touch my car from here on out. He came out, figured out what was wrong with my car within 15 minutes, and just like that it was all worked out. He is an awesome mechanic. I recommend him to anybody and everybody. read more

Nate's customer service and work is truly exceptional. I needed a transmission swap for my truck and he was able to help me find a cheap option (buying the part online) and after I found a friend to lend me his driveway he was able to swap it out in just 2 days (I live in an apartment). Does excellent work at the most reasonable prices. He notified me immediately of a few necessary parts he'd need to finish the swap and he was able to find them at nearby shops. This is the most hassle free experience I've ever had with getting a car repair. Go see Nate for all your automotive needs! Truck now runs smooth and as of now, no leaks to be found. read more

Monday my car died and even trying to jump it didn't work so I had it towed home and set to work trying to find a mobile mechanic -- enter Proformance and Nate. He promptly responded to my online request and was out the next day. He ran a complete diagnostic on my starter system and ascertained that my battery was in fact dead. He got me a new battery and installed it in less than a hour. He was very personable and courteous and professional. I definitely recommend Proformance. read more

Saved over $1500 after getting a quote from the Mercedes dealer. I called many other places and they were all saying around the same price. However Nate came over to my place, did the job and car runs great! read more

I talked with the manger to see if we could work it out but the manger was very rude and did not want to hear my side of the story, he would not stand by his mechanics work and refused to offer a guarantee on the work. i would not do business with this company. read more

Nate was absolutely amazing! After having another shop totally rip me off he gave me an estimate over Yelp for cheaper than anyone else quoted me. Came out super quickly and got everything I needed replaced in my car in under 2 hours. Super nice and makes sure to explain everything to you and makes sure everything is running properly before leaving. Will absolutely be using him as my mechanic from now on! read more

Couldn't ask for a better experience from start to finish. Nate was great to work with. Proformance Complete Auto Care is my new go-to mechanic. read more