A satisfactory experience with Emily's Garage! I called to book an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance. read more

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the service (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars. read more

These guys are absolute miracle workers. From the start they were completely transparent about costs. Instead of treating it as a transaction or an opportunity to upsell or misdirect, EG treated repairing my car as a partnership and ongoing conversation where they communicated every option through a complicated process, and they were able to provide multiple quotes with clear line items and estimated cost of labor as the work continued. I was honest with them about my own vulnerable financial situation, and they were not only able to accommodate my budget but at least to me, they came in somewhat significantly below budget. They found the root causes of several major issues that previously either my dealership had willfully overlooked or never identified in the first place. Emily's Garage is the real deal. Great service, value, quality, all of it. Multiple trips to my dealership for diagnostics and repairs over several years have cost me more than the extensive repairs that Emily's Garage provided over the past few weeks that have literally saved my car and gave it a second life. read more

Emily's Garage is a gem! I switched to them earlier this year and couldn't be happier. Abie and the team got me in same day, diagnosed, and repaired my car quickly with kindness and professionalism that went above and beyond. As a single woman who knows little about cars, I felt respected, supported, and safe. I 1000% recommend Emily's Garage to friends, family, and anyone looking for a trusted mechanic! read more

I have a 2010 Lexus RX 350 and it needed quite a bit of maintenance. My car has been well taken care of but of course as time passes cars eventually need some TLC, other than just an oil change! This was the first major repairs my car has had. I bought it brand new in 2010. I was hearing all kinds of squeaking going down the road. I am now retired and I do not want to buy a new or used car. The crew at Emily's was FANTASTIC! Avey, Rochelle, and the mechanics were really great at communicating the issues to me. Super nice and just wonderful. I had the following major services complete: Remove & Replace Drive Belt Idler Pulley Assembly Remove & Replace Suspension Shock or Strut - Both Sides - Rear Remove & Replace CV Axle Assembly - Front Left Remove & Replace Engine Front Cover Gasket Timing Chain & Water Pump Remove & Replace Engine Mount - Front Right Oil Change - Full Synthetic 0W-20 Wiper Blades - Front Yes it was expensive but certainly not as much as I would have paid by taking it to the dealer. I am totally into supporting small businesses. Emily's is the best place I have taken my car to hands down. read more

Great service and very family friendly business. Have serviced 2 different vehicles and they never disappoint.

Amy at the Tacoma branch was honest and helpful during the PPI I brought a used car in for. She told me honestly it was a lemon, explained why, and gave me advice on how to pick better dealerships and handle salesmen. The inspection was affordable and saved me a great deal of money and heartache. Excellent team! Will absolutely go to again when I'm in the area! read more

Needed to get my car inspected for a ride share company. This is the second time and I love this place. They r efficient and reasonable. Everywhere else is over double! Even for an electric car!! See ya next yr! read more

Searched Yelp for a garage with good reviews. I found Emily's Garage- I was able to drop off our car same day! They didn't try to up sell us, they were honest, friendly- all was great! They gave us a honest review of what we needed and I felt the value was fair. A plus is that it's a women owned business. We will be back! read more

Even though they didn't have the updated computer equipment to diagnose my 2018 VW Golf, they didn't charge me for anything. I will be bringing my car here to get it fixed any time! They treated me with kindness, and no one was speaking down to me like I didn't know what was going on with my own car. Thank you for being awesome! read more

Just tried to call and get a quote, and somebody was having a bad day. I understand that if 100 people call to get a quick quote, that might be annoying and you would get tired of repeating yourself. But customer service still drives business. And Emily's Garage and her $45 quote wont be seeing any of mine. I am sorry Amy, I hope you have a better day. read more

Handled receipt of car from towing service professionally. Let me have time to make arrangements when repair was impossible (thrown rod). Charges reasonable for this experience. read more

they got back to me with a quote super fast and they where the lowest priced shop in the area..

I called about getting my air conditioning fixed today. They said it was going to be 250 to do a diagnostic even though I had one from the dealership they said that they had to do their own, which doesn't make sense to me. It's from the Chevy dealership my God it's authentic. So just by that being said I was going to go there because of the reviews, but the lady was pretty rude on the phone when I called made me feel dumb. No, I did not know all the wording she was saying. because I'm not a mechanic and I'm a girl this is her filled of employment not mine But she acted like I needed to know all the wording she uses. She wouldn't know all the wording I use at my job, But I wouldn't try to make her feel dumb. read more

STAY AWAY!!!!!!!!!! unless you want to get ripped off. Quoted the work at 2.5 hours (supposedly - they told my wife 3-4 hours when she brought the car in for an estimate). $150/hr is stupid expensive- but pretty much going rate. They drove my car in at 9:15 and called at 10:35 to say the car was done (1.25 hrs) - of course that's assuming they started on it the second they drove it into the bay & called us the minute they drove it out - unlikely! so i paid $425 in labor for an 1.25 hrs work (parts, etc on top of that). that folks is a RIP OFF!! what really scares me is two other reputable garages told me the job was a min 3-4 hr job... so what didn't they do?!?! read more

Highly recommend! Honest estimates and reasonable prices. Friendly and helpful staff with a comfortable waiting room. They can take care of your auto inspection, repair and maintenance, no problem! read more

Went in for brakes, super affordable in comparison to other quotes. My brakes were squeaking. Turns out I don't need new brakes. They readjusted them for $20 and sent me on my way. They could have just as easily replaced my brakes and charged me and I wouldn't have known the difference. That's integrity and honesty you don't find in most auto shops. read more

I am so very happy with this Tacoma location- the front staff are all very helpful, and explain quotes and the vehicle issues clearly. I recently had my driver's side mirror broken off my Subaru Forester in a hit and run, and they made the effort to get quotes of local Subaru parts, plus talk me through the estimate for repairs. And then, in a miraculous effort, Andrew (the awesome mechanic) was able to snap my mirror back into place, and relieve all of my mirror stress, and the danger of not being able to see on the left side of my vehicle!!! I'm so very happy, and I will get all of my future work done with them. Thank you, Tacoma Emily's Garage!! read more

I have taken my car to two other places to get the brakes done. I had major squeeling happening, and neither place could get it fixed. So I took my car to Good Judy's, and they analyzed the problem, explained what the cause was, gave me a quote, and stuck to the price of the quote. My mechanic gave me a quote for other pads, and we went with them. I has fixed the problem. Good Judy's is a breath of fresh air compared to the other shops around. They are great. I plan to continue to take my cars there and recommend them going forward. read more

This place is HORRRRRRRRRRRRRIBLLLLLLEEEEEEE. I would NEVER EVER EVER recommend you bring your car here. I've been trying to talk to the owner for the last 3 months. To talk about what happened... no responses. That's not somebody you want to do business with., NOLAN is the WORST manager. He doesn't know what he's doing and LACKS communication just like the owners. My car was there for months, took them months to even look at it. After the reps looked, they didn't know what to do... so, Nolan wanted to look at it. THAT took more weeks. I had to CALL to ask about it. He finally called me back. He couldn't solve the issue. Nolan was going to look at scrap prices and get back to me... but what do you know? He didn't. Then he went on vacation when I called back. I was told he would call me when he returns.. no calls... let me call them and see what's been going on these last few weeks... SURELY he has to be back. Oh, no answer no call back... I call AGAIN. This time I'm told the OWNER, Emiliana came in and said a bunch of cars HAVE to go... Apparently mine was considered one of the "abandoned" cars.... abandoned... crazy considering I had to call for my car multiple times to recieve an update. So my car got auctioned off and somehow... the new ppl got the car running within 3 weeks of being auctioned but Emily's Garage had it for MONTHS and couldn't fix a thing. Owner is refusing to call or talk about the situation at all after their mistake. HORRIBLE owners, HORRIBLE management, HORRIBLE mechanics, HORRIBLE communication, HORRIBLE shop. Stick with other locals or Firestone who will at least fix and handle their mistakes. I wanted to support a women business but BOOOOO, this company suuuucks. read more

Horrible service! Wouldn't do a Lyft or Uber inspection without the actual key which has nothing to do with the inspection! Drove all the way down to waste my time. Took my inspection to A1 instead where it doesn't matter if you have the key or not as long as it starts with the phone. Complete waste of time. They literally just didn't want to do their job! read more

What can I say, Good service, fast, and efficient, at reasonable price. This place knows cars.

They suck. They overcharge just because a customer looks like he's well off. Im pretty sure my vehicle did not need the repairs they performed when they suggested because i didnt even get shown the parts that they replaced. It says on the paper they did a bunch of stuff when they really didn't. Make sure you check first carefully as they take advantage of those who are not knowledgeable with cars. Oh and if you purchase your vehicle around where pacific ave has dealers, best not to take it to this place. Trust me... read more

Had to have my Serpentine belt replaced boom got that done! Come to find out the one of the pulley was off set and boom they took care of that! Mike was great person and took care of my car.. felt real comfortable talking with him and was very informative. Thank you Emily and Mike and all that works that! U Guys Rock! Don't take my car's any where else now. Tell them Fred Sent you! ;) read more

Emily's Garage - Auto Repair Near Me - Tacoma, Washington

I got an oil change here on Thursday, December 26. Friday morning when I got into my car it began shaking and acting like it wanted to lose power. This morning, Saturday the 28, it did the same thing only worse. After warming up it stops and doesn't do it again until the engine completely cools again. Looking on the online forum for Fiat owners I found a thread of someone who had the same problem. They were told by others to check the oil cap, dip stick, oil level, and oil bolt. All things were as they should be, except the oil level, which was over the full marker. Now I get to go to Autozone to get the oil, spending more money on top of the $67 already spent, to drain the oil and add the correct amount. I originally went here instead of doing it myself because of the constant raining, and not having a covered area to do it under. Now I have to still do it on the cold wet ground on a day when it is not raining. I have to hope that the overfilling of it does not ruin my engine until next weekend when I will have the time to do it. Not happy right now! read more

would not recommend this garage for Lyft inspections! false advertising on Lyfts website for $20 when in fact it is $49 after tax! it's a scam and not worth it! when speaking directly to Emily the owner she said oh it's lyfts problem and it's always been $49 for doing a 5mins look over job! totally not worth it and for the owner not to take any credit for the pricing error is unacceptable! Still not worth the money after the owner had replied back it's false advertising on ride-sharing applications and she said she is doing a public service but what is the service she is offering? Scamming people for the price? Still would not recommend this place she should honor the price of $20 read more

Don't take your car here. all services are overpriced. so disappointing they will make you pay for nothing read more

I had a good experience here this week and wish I could have gotten my car fixed. Unfortunately my insurance has deemed it totalled based on the year/mileage and frame damage. They fit me in within about 9 days of our firsr call, and most body shops around here are quoting 6-8 week waits. They provided a free estimate and passed my key on to a tow truck my insurance set up. They also let me leave my car there for 2 days until my insurance processed everything. This review is for their front desk manager and their estimate process. I cant speak to their repair work but they were very busy and seem extremely popular. read more

My Honda Element was not starting reliably. I managed to limp it into this garage. They diagnosed it as a a starter and replaced it for about $800 and did it with 3-4 days. Given the state of the world, this felt not insane. Unfortunately, the starter failed the next week. I called them and they were utterly and appropriately gracious. I live a ferry ride away, so they were willing to pay for the tow. (AAA ended up covering the towing.) The fixed it the next business day for no charge. One of their associates--Di--even drove over after hours, so I could pick it up. The mark of good service to me is not whether or not not nothing goes wrong--bad parts happen anywhere--but do they take taking responsibility and fix it expeditiously when it does. Very much appreciated Di and the team. read more

I emailed them a question about their ability to address an issue I was having with my older vehicle. They never responded. I suppose I should thank them since I found a shop in my neighborhood who was very responsive and fixed the problem. read more

I had a great experience with my 2:30 appointment with Emily's garage today. My truck was making some concerning noises that they agreed to check out for me. I was greeted by Dee (I believe that was her name) at the front counter. She was very polite and helpful. She got me checked in on time and had the mechanic looking into the issue promptly. My mechanics name was Nolan, he test drove the truck and diagnosed the issue very quickly. You can tell he was knowledgeable, and confident in his verdict. He even went out of his way to explain to me why the part was acting up, and what may have caused the issue. I was quoted for a full hour in diagnostic fees but was only charged for 30 minutes because they figured out the problem so quickly. I appreciate the honesty, and fairness they showed me. I definitely recommend and will come back when my truck acts up again. read more

I LOVE this business, and I cannot recommend them enough. I am based out of San Francisco but frequently visit the northwest and other regions for work, as a mobile physician and massage therapist. I own a diesel VW Golf, which can be a pain to work on myself because I need special tools for it. I made an appointment with them, and sure enough, a special tool was required which they did not have. I was only in town for 3 days, and the part would not come until the following week. I spoke to Nolan, and after he had learned how much driving I had done to get there (I drove to WA straight from Los Angeles, CA), he did all he could to ensure my car was safe to drive back. He went above and beyond--sourced the tool, had it delivered to his own home, and he worked with Dee to move appointments around the following day to get the job done before I had to leave town. I know this isn't typical, and they're always busy, but they made it happen in my limited time frame. I just couldn't believe the effort put in by the team here to accommodate one customer. I even got to meet Emily and her husband while waiting. They're amazing people, they're humble, honest, and incredibly hard-working. The whole team is. Very special thank you to Nolan (who also happens to be a European car specialist!) for ensuring I travel safely. I don't trust my vehicles with anyone else. I never have to worry about them upcharging me, but even if I found better rates elsewhere, I wouldn't trust the detail of work nearly as much and would rather support these people whom I know also value me as a person, not just a customer. read more

Went in for oil change. Fast service, easy to work with, good price. Would recommend.

This place is great! The atmosphere is nice, and the front desk knew what they were talking about. They were very communicative with me when they saw new problems with my car and the prices are very reasonable. I will be taking my other car there soon. read more

I am sad to write this review. I towed my car to get a $1400.00 job completed to fix all leaking gaskets. They told me they were busy, I said that is fine. Long story short due to poor communications, after 3 weeks no repairs were made and no estimate given. After I had it towed away, 2 days later, I got an estimate. I did respond to the estimate on website, over voicemail, and via email. A total of 5 requests for date to bring it back in to see them. No response. I contacted them several times as their past work and customer service was very good. Apparently, things have changed and I can no longer endorse them. read more

Excellent service, affordable prices and honest diagnosis. I only use Emily's Garage in Tacoma for all 3 of my family cars and they are awesome. Di, Nolan, Dinesh and ALL of the techs at Emily's Tacoma are amazing. They are always so accommodating to my crazy work schedule when I do need work done. Di always explains options and pricing clearly before any work is done and they don't do anymore than what's needed. I work on the road and it's such a blessing to have an honest, fast, reliable place to take my car! Keep it up Emily's Tacoma crew. I appreciate you! read more

They have GREAT reviews. So i called just needing fluid and filters changed. Not rocketry. Mine vw Is a 1993. They have a strict cutoff of 1996 and newer. read more

Great customer service end to end. I had a Cat Security Shield installed on my catalytic converter. Nolan the mechanic pointed out my shield i received was bent. Took the time to show me in order I could take pictures and send to the manufacturer. Dee and Rachelle at the front desk were helpful and friendly. Best auto shop experience I've ever had. Reasonably priced and fast. You have a great staff Emily! read more

Emily's Garage - Auto Repair Near Me - Tacoma, Washington

The best place in Tacoma! I have nothing but wonderful things to say about this place. I went in to do maintenance on my car. I had 190k on my car and needed to do a lot of maintenance for it and Emily's garage gave the best rate. Talking to Mike on the phone you already get a genuine vibe from him and meeting him in person solidified how down to earth and caring he is about his customers and people. He was very knowledgeable and wasn't pushy on things. He listed all the things that needed to be done and had me decide what was best. The repairs were already adding up and we havent even gotten to the engine yet! I really wanted them to diagnose the engine before I went along with anything and he completely understood where I was coming from. All in all, I had them do all the repairs and it drives like a dream now. Usually I hate going to repair shops because I feel like they try to upsell me on everything, but I can honestly say this garage makes me feel completely at ease and I'll be going to them for all my car needs now. Thank you Mike and team! Never change. read more

Be aware on this company will try to scam you with additional fees! Had them change my wipers. Which they did, once they changed them off they said the wipers won't start anymore which they did before coming to them. They wanted to charge additional fee to figure out why it doesn't work. I said no!!! Note it in my report because I ain't trusting them anymore. When leaving the area, I turned on my wipers to see it working. Be aware of their scams read more