We made an appointment through USAA & the BFGoodrich website on Thursday for Tuesday. When Tuesday…read morearrived, we hadn't heard anything so we called them at 145PM (appointment was supposed to be at 330pm) to ask if they were tracking our appointment. Joey said that the scheduler had been down since Monday and they had no record of our appointment. We made the appointment last week on Thursday so no idea why that would matter. He said bring the car in and they would do their best to get to it. We showed up at 330pm, Joey was out. We talked to the guy at the counter, he said we could bring it back Thursday or Friday to get it done. We told him Joey said to bring it in today. He called Joey, who told him that he called us at 1115am and left a voicemail (we never got a call or voicemail) and said it wouldn't be today. Nobody knew we had an appointment until we called them at 145pm, so no idea where that even came from. After some back and forth, we were told to come back Friday morning at 9am to get it done. We wanted to just take the tires and go somewhere else, but everything had already been paid for online so we agreed. Showed up at 9am, dropped the car off for the tires to be put on and got the call to come back a couple hours later. We noticed that the words "INSIDE" were on the outside of 3 of the 4 tires, and asked the tech if that was supposed to be like that, since these were asymmetrical tires with different tread patterns on the inner & outer edges. He said it was fine, and the inside/outside words didn't matter. We also pointed out that they had put both 255 tires on one side of the car, and both 235 tires on the other side. They were supposed to be 235s in the front and 255s in the back. He took the car back in and swapped the tires to the correct position and we left. When we took the car on the highway, we felt some vibration. Suspecting the tires were either mounted/balanced incorrectly, or the inside/outside words mattered (like we brought up to the tech), we had the VW dealership take a look at our service appointment a week later. They told us flat out it was wrong and we should take it back for them to fix. We were already done with this shop at this point, so we just paid for VW to remove the tires from the rims and flip them so the orientation words were displayed correctly and rebalance them. Vibration gone, ride is way smoother.

Around 9:30 this morning I pulled up and went into SEA TAC TIRE AND AUTO TECH also known told as…read moreGOODYEAR TIRE & AUTOMOTIVE and told the gentleman behind the counter that I had a 10 o'clock or 10:30 appointment they asked for my last name and looked it up and told me that it was 10 o'clock and all they need is my keys and he's going to start filling out the paperwork so I was pleased at that point...they were going to get started a whole half an hour early... Okay this is great service so far so i gave him the keys And sat down in the waiting area..So after an hour and a 1/2 service was complete I finish up with the cashier get my keys and go out to my vehicle To check for damages simply because there's a sign in the interior on the wall stating that management is not liable for damages which is a big red flag...mind you is also written in red or a red background with white writing That indicates to me that the owner or management knows that employees will damage your vehicle that's what that sign says to me so as I'm inspecting my vehicle I notice Scrapes on the rim that I had newly painted I opened my door and a panel that's supposed to be on my door is in the compartment instead of on my door it's sitting in the compartment I complain to the manager He gets I guess one of the techs to come and look at it and then tech goes inside and comes back tells me that well there's no reason for anybody to touch that or remove that so I had to have cane with the vehicle like that already broken so basically I'm the one that broke it and not whoever was inside my vehicle when they're supposed to be outside aligning my wheels and balancing my tires ...why would you break something on the interior when you're supposed to be working on exterior is beyond me....that's strike 1 great so I couldn't prove that it wasn't already broken okay I see where this is going...now can you explain to me why the paint is scraped scraped off of my newly painted rim is what I told the manager...now that I can prove I have fresh pictures with date stamps in my phone that I can prove so I show him The manager and the dates them Now he states he has no cash that he can give me what can we do...Well what we could have done was had somebody been accountable for damaging my vehicle instead of saying that I came with it already damaged so that means if you want to have service done there make sure that you take photographs of every part of your vehicle before you go have service there because when someone damages your vehicle which they will because of the big red sign in there it is clear that people damage your vehicle when they damage your vehicle that you're gonna have to prove to them that you didn't do it and that they did So now I have to work on getting a refund after I showed him that these rims were freshly painted maybe a week ago You would think with the name Goodyear on the building that that would mean something no nope apparently not it's just a name on a building to attract you so they can take your money and give you subpar service in return good luck to you I will NEVER go there AGAIN!!!...INCOMPETENT OR INEXPERIENCED SERVICE!....Since I visited this place my dashboard cluster is malfunctioning and my check engine light is on..SOMEBODY NEEDS TO PAY FOR THIS GOODYEAR AND THIS PLACE NEEDS TO BE SHUT DOWN!..I clearly understand why that sign is in the establishment...THEY PURPOSELY SABOTAGE CUSTOMERS VEHICLES..STRONG POSSIBILITY THAT IT'S RACIALLY MOTIVATED!!!

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

Super fast with great workers !…read more coming in knowing that I was going to need alot of work done the guys working guided me through the process ! super fair telling me what to worry about and what not worry about since I'm not the biggest car person . everything I requested service wise they were able to do and do it well ! Will always be the best jiffy lube location ! saved me a lot of money too Thank you guys !!!

This location is terrible. I called ahead before I came today to ask if they had time to put some…read moreair in my tires. Someone told me there was only 1 car in the bay and I could come right away. It took me 4 minutes to drive there. When I arrive an older man came out (whom I later discovered was the manager) -- he told me to pull under a car park and that they would be with me shortly. There was only one truck there and the other two bays were completely empty. I waited 10 minutes.. which I thought was odd because they told they weren't busy and definitely didn't appear to be busy either. I got out of my car to ask how much longer the wait would be. Come to find out -- all 3 of the employees were working on the same car. First I was ignored, then the same man who told me he would be with me shortly said "I don't know how long this is going to take." -- like huh? Then why would you tell me to come when I called or just say that when I pulled up!?? And why do all 3 of yall need to be working on one car? It takes 5 minutes to get air. Then another employee said "they didn't even know I was there." Needless to say -- the customer service here is piss poor. No communication. Rude employees. I will never attempt to come here again.

I brought my Dodge Journey in for an engine ticking noise. I was pleasantly surprised when I was…read moretold they are VERY familiar with Mopar motors~felt relieved that I had called the right place! Dropped it off on a Friday morning (had to pay for a rental vehicle through Monday). By the end of that day NOTHING had been done with my vehicle. Monday​ afternoon get a text saying they 'suspect' the noise is coming from valve train but they need to confirm visually & there is cost to remove valve cover, etc.-proceed...inspection would be completed next day, mid-day, which would be Tuesday. Today is Wednesday at 4:00 & they still have not completed inspection, after having to call them for a status update! I'm incurring large expense for rental & stuck now because no work has been done yet, my vehicle is torn apart and I'm looking at having to possibly pay another week on this rental not to mention the huge expense I'm also incurring for these non-existent repairs! I'm pretty disgusted with this place & wish I would have read all the negative reviews before I brought my Dodge to them. I'm not confident at all that the work will be done accurately or that my vehicle will be put back together properly leaving me with more issues to deal with.

They talked my wife into redoing brakes on my daughter's car, Nissan frontier. (I had just replaced…read morethem) , this they falsified needed repairs. then 3 days later the brake caliper feel off of the rear rotor coming off of the pass at vantage at the Columbia river. luckily no one died. they haven't accepted any responsibility for the shoddy workmanship. also they changed the oil and it was a quart low. when I checked it. this was in 3 days of their service. the truck doesn't burn any oil. I would highly recommend not using them.

Sat in line for an hour when their app said wait was 0-10mins. In that entire time period they only…read morecompleted servicing 1 car. After they had us playing musical cars because a vehicle in bay 1 was supposedly "taking longer" and now I had 2 cars in front of me. I just left. Had me thinking they maybe messed something up on the 1 car that had them "stumped". The entire point of using a place like this is for a quick reliable service. All the other locations I've been too for the last 7 years my oil changes only take 15 minutes max per car. And it's not like they were understaffed. I believe I counted six guys walking around in this facility. Should've went to the one over off of Meridian instead in Graham

Service requested: oil change…read more Quality: service is great we were greeted with smiles and knowledgeable people. Value: we got a full synthetic it's a little cheaper than going to the dealership.

Stripped out my key for rim, charged me for there in ability to use a key to unlock a wheel lock…read more Currently employee in parking lot doing nothing. Not sure how you stay in business Dan, quick recommendation do not use impact gun on a wheel lock.

I am beyond frustrated with this fucking company. Every single fucking store is shit. Don't have…read morethem work on your car at all. They hit something with my car leaving a fat ass dint on my car. This is the final straw with this company. I already am very cautious about who drives my car and know this hell nah. Went in for a diagnostic left with a fat dint in my car......

Idk much about cars but I do know I called and Brent was so nice and said come in so I did and the…read moreteam was like what do you need help with? I told them and Mike did it, and I was out in 3 minutes. I would come here again

Fast and super kind love coming here! They're super accommodating!! Highly recommend Firestone for…read moreyour future service requests!

They don't want to do a lot of repairs instead suggest expensive engine replacement. First time was…read moreon my Buick regal they wanted to replace engine instead of timing chain , another person did the chain and car was fine . This time my work truck had the spark plug pop out a common issue in triton engine, there was heli coil replacement done before and they refused to step up the replacement tot he big fix which could save me from having to replace the head . Instead in both these jobs they wanted over $10k in engine replacement instead of doing a $1k range repair.

BEWARE!! Avoid this Meineke location on South Meridian, and probably most locations based on their…read morebait and switch practices. They are being blatantly unethical. They are gouging people wherever possible. I set up an appointment for an oil change since I had received a promotional coupon. When I got there, they told me I could not use the Synthetic blend shown on the coupon and would have to use full synthetic ooil for my car due to "Liability" and "store policy". Of course, the full synth oil was over double the cost of the coupon Synth blend oil. My car has been using a synth blend for the entire time I have owned it. Studies have shown there is absolutely no performance differences between a good blend oil and full synthetic oil over the course of 5000 miles between oil changes. If they are going to put a restriction on the type of oil I want to use, then the promo should say that, and I would then just get it changed elsewhere. They were also hard selling the "non mechanical" guy in front of me at the counter a bunch of stuff that he really didnt need. I am not going to support a business that operates in that way, using fear to sell non-essential services.

Months later and I am STILL dealing with car problems from my oil change. You guys left my drain…read moreplug lose and did not put back on the seal for the plug. Thanks a lot for a waste of money and time. What a joke. If you want your car to have a ton of problems, come here for an oil change!!!

Super fast! A little expensive but worth the money for the convenience! I can't say I've ever seen…read morea line here. Service was good, although I noticed last time I went that they did not do all of their "checks" out loud which was kind of sketchy compared to their normal process the other times I've been in

I stopped by on 1/12/26 to obtain a quote for a tune up. Alex, technician who also handles the…read morefront desk appears to have limited English got me in touch with Oleksander known as Oleks (pronounced as Alex). He is also a technician and may also possibly be the owner. That was the vibe I was receiving from our discussion. I explain what my visit was and he advised me there are different types of tune ups and what specifically I was looking to have done. I explained that I was able to obtain a quote from Honda service department and they also advised same thing. I listed the tune up details and what Honda quoted ($2,260). Oleks advised that inspection is free of charge. He would have Alex, technician do the inspection and provide his recommendation. Alex completed the inspection and advised what needed to be replaced and some replacement were not needed. He discovered there was an engine oil leak, transmission oil leak and the engine oil pan plug was stripped. Oleks had provided me with a quote range between $700-$1000. I returned back two days later on the evening of 1/14/26 to drop off vehicle which was parked safely inside the shop. The following day they replaced the engine gasket, replaced spark plugs, water pump, front crank seal, drive belt, oil pan plug and drive belt tensioner. I picked up my vehicle on 1/25/26. The sum of my bill came to $1021.80. I am truly satisfied and happy with the work that technician, Alex has completed. It was a reasonable timeframe and price. Honest work. I will use them again for any issues, repairs or maintenance.

Truly appreciated their quick response and the way they clearly explained all our options. We'll…read moreabsolutely use them again. Thank you for getting my son back on the road!