Always dread finding a mechanic shop, glad I found them. I had my drivers side window fail and…read morewasn't looking forward to getting it repaired. They got me in quickly with a fair quote. They got the work done the same day and even cleaned up some of the mess I made with my quick repair. I would totally trust this shop if I need them in the future

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

My family has been coming to this Bucky's for over a decade when automotive mishaps have happened…read moreto our vehicles. They helped us majorly again today when a car battery died in one of our vehicles. Bucky's got us in the next day diagnosing and fixed the problem for free. My wife practically had to force money as a tip on the manager who helped us. I have had a lot of adventures with auto mechanics but this Bucky's has always been dependable and helpful. Fair pricing and honest. Really my best experiences with auto mechanics have been at this location. I can't speak for other Bucky's but this one is our go to when we need anything with our cars. There's also a really neat bowling alley across the street with a great restaurant and miniature golf. Many times in the past I have gone across the street to Tower Lanes to eat breakfast or throw a few games while the guys at Bucky's do their thing. Something to consider if you have a few hours to kill down there.

I am definitely a new customer. They're honest and try their best to help diagnose and correct the…read moreissue.

Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I was recently in need of an emergency purchase of a new vehicle, and wanted to do things right and…read moreget a pre purchase inspection before purchasing a used vehicle. I had already been looking at cars all day, and in the afternoon found one that seemed like a viable option, but I wanted to be sure. No other mechanics in the area had openings that afternoon or took drive ins, so I was relieved to hear that they have drive in PPI's. The mechanics were super knowledgeable about the local used car dealerships and were able to give me some pointers. They were also able to quickly find that the car I was looking at had some transmission issues that the dealership was trying to cover up, and kindly advised me against the purchase. I'm really thankful that they found the issue and saved me from purchasing a car with transmission issues that could cost $3k-$4k to repair. The only downside is that the PPI cost $140 before tax and after being in a bad car situation, I definitely felt that financially.

Took them 5 times to NOT repair my exhaust and charge for a tune-up that fixed nothing. Then…read moretransmission broke while my car was at the shop. Bucky's Corp. manager declined to make things right and now I'm pursuing other options.

Wonderful experience having my BMW serviced here. Excellent service with great staff and great…read morecommunication. Bringing my other here for service soon.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Stopped by this coffee shop prior to running errands in the Tacoma area. I was excited to see that…read morethey use beans from a small roastery located behind the building, but that's as far as the greatness goes. This is a smaller coffee stand so I wanted to support instead of going to somewhere like Sbucks, but maaan. We were in line here for literally 30 minutes. I would've left but had someone in the front and back of us. Our coffees tasted pretty average and the smoothie we got my son was super thick but eventually melted a little and thinned out. Great concept to have the coffee shop attached to the auto shop, but they definitely need to staff this place a little more appropriately for the amount of business that comes through on a busy road.

I left a review from my last experience with what i know now to be the owner of this coffee stand…read more(Older blonde woman) She has since messaged me personally on Yelp and was extremely unprofessional and rude. I am not very surprised though as she seems to be the same in person as well. The poor baristas who work here have better standards than she does. Me and my company are now boycotting this horrible establishment, all due to the lack of good customer service from the sorry individuals who own it. Congrats, i see why this is the least visited coffee stand in the area now. Good luck on your future failures. - Gwen ***For anyone curious her message stated that they quote "Aren't my therapist's" Since i had mentioned that they do not even speak to you upon taking your order. I even stated in my previous review that i do not expect a whole in depth conversation, but basic manors and small talk is pretty standard in this line of work. You come off extremely self absorbed and even angry when you don't even say "Have a nice day" or "See you next time" as a customer leaves your establishment. Again.. very odd how this place is ran but it's not my failing business so what do i care. Maybe they aren't therapists, but man do they seem to need therapy! Side note- i do feel awful that everyone aside from the 60 year old asshat who owns this place has to suffer due to her negligence though.. i hope those girls find a good company who values them truly. I'm sure they are the only reason that this place even still has customers to serve.

As of 4.15.24 I give a zero star or negative if I could. My husband got his car "fixed" here two…read moreweeks ago. For his car. Overheating he paid $5k two weeks later his car is over heating again and on top of that all the oil leaked out of his engine. He's never had an issue with oil leaking this is crazy. We've been cheated before and this has the makings of being cheated out of thousands again. I'm truly disappointed we thought this shop was going to be the exception. Unfortunately it is not. I'm still hoping they will make it right but we will see. As of 4/22/24 update. I received communication from I believe the owner they arranged to have my husband's vehicle picked up within 45 minutes within 24 business hours they fix the problem. It fell under their guarantee so we did not have to pay for any of the repairs so far so good we just received the vehicle today, I am very impressed with how they handled and the situation and how quickly they handled it

I brought a car to Simmons today for an inspection before my daughter purchased it. The technician…read moreassured me they would include photos of the undercarriage, as I wasn't allowed in the shop. After a quick 15-minute inspection, they claimed the water pump needed replacement--even though the car has only 39K miles. They said it had leaked previously but wasn't leaking now. $500 to replace. They also recommended replacing the cabin filter for $112, even though it's a $10 part that takes about a minute to change with no tools. The oil change was priced at $91 for just four quarts of oil and a filter. When I received the inspection report, the promised undercarriage photos were missing. The technician claimed they "wouldn't post" and had been deleted--yet other photos were included. This wasn't a true pre-purchase safety inspection but rather an exaggerated upsell on repairs. I usually don't post reviews, but this experience needed to be shared.

The staff was very helpful changing my oil and putting a new air filter in even though I had to…read moreprocess three different payments and take a little longer than usual Riley was friendly patient and professional when answering my questions.

Really pleased with the whole crew here today. Our attendant Tyson was the kindest, he asked…read moreseveral times if we wanted waters or refreshments. Larry did the actual work on the truck and he was effective and knowledgeable, I loved that they actually worked together as a team and I could see them checking each others work. We have a brand new truck and the fuel filters we bought (O'reily's!) weren't the right size, they worked hard to remedy it for us. Really appreciate their efforts across the board.