A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

My family has been coming to this Bucky's for over a decade when automotive mishaps have happened…read moreto our vehicles. They helped us majorly again today when a car battery died in one of our vehicles. Bucky's got us in the next day diagnosing and fixed the problem for free. My wife practically had to force money as a tip on the manager who helped us. I have had a lot of adventures with auto mechanics but this Bucky's has always been dependable and helpful. Fair pricing and honest. Really my best experiences with auto mechanics have been at this location. I can't speak for other Bucky's but this one is our go to when we need anything with our cars. There's also a really neat bowling alley across the street with a great restaurant and miniature golf. Many times in the past I have gone across the street to Tower Lanes to eat breakfast or throw a few games while the guys at Bucky's do their thing. Something to consider if you have a few hours to kill down there.

I am definitely a new customer. They're honest and try their best to help diagnose and correct the…read moreissue.

Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

came in because a different shock didn't install my new coil springs in properly on one side as it…read morewas sitting at an angle and hitting the lower control arm, paid over 300$ to have them take it apart, say everything was installed properly and put it back together. went to a more competent shop in sumner and paid just over 100$ for them to say the top of the coil wasn't seated properly, easy fix. these guys don't care

Took them 5 times to NOT repair my exhaust and charge for a tune-up that fixed nothing. Then…read moretransmission broke while my car was at the shop. Bucky's Corp. manager declined to make things right and now I'm pursuing other options.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

This is my go-to store. Oil changes for reasonable prices. In a quick fashion. Services always…read morefantastic. These guys do it right.

Wow ok!! Sage and Hailey are amazing! Best baristas that i have ever had. I have been coming here…read morefor about a month now and now I always come when one of them is working. They are always so nice and helpful, even when i can't decide what to get. The drinks are good every time. I was a barista for years and years and have never once met another barista who makes coffee up to my standard! I told my whole family now they all come here to get the best drinks! - Thank you guys for actually making a white chocolate americano the correct way!!

As of 4.15.24 I give a zero star or negative if I could. My husband got his car "fixed" here two…read moreweeks ago. For his car. Overheating he paid $5k two weeks later his car is over heating again and on top of that all the oil leaked out of his engine. He's never had an issue with oil leaking this is crazy. We've been cheated before and this has the makings of being cheated out of thousands again. I'm truly disappointed we thought this shop was going to be the exception. Unfortunately it is not. I'm still hoping they will make it right but we will see. As of 4/22/24 update. I received communication from I believe the owner they arranged to have my husband's vehicle picked up within 45 minutes within 24 business hours they fix the problem. It fell under their guarantee so we did not have to pay for any of the repairs so far so good we just received the vehicle today, I am very impressed with how they handled and the situation and how quickly they handled it

I brought a car to Simmons today for an inspection before my daughter purchased it. The technician…read moreassured me they would include photos of the undercarriage, as I wasn't allowed in the shop. After a quick 15-minute inspection, they claimed the water pump needed replacement--even though the car has only 39K miles. They said it had leaked previously but wasn't leaking now. $500 to replace. They also recommended replacing the cabin filter for $112, even though it's a $10 part that takes about a minute to change with no tools. The oil change was priced at $91 for just four quarts of oil and a filter. When I received the inspection report, the promised undercarriage photos were missing. The technician claimed they "wouldn't post" and had been deleted--yet other photos were included. This wasn't a true pre-purchase safety inspection but rather an exaggerated upsell on repairs. I usually don't post reviews, but this experience needed to be shared.

Went for the first time tonight because my car told me that my oil life was at 20%. I typically get…read moremy oil changes free at the dealership where I bought my car, but suddenly need to leave town & didn't want to go with poopy oil. Landon (I think that was his name) checked my oil and told me that it was great, then explained why my car was telling me that it was at 20% life (mileage OR date from last change). I appreciate that he was honest instead of changing my oil. Great customer service!

Tldr: The Lakewood WA's Take 5 oil change negligence and incompetence did 10k in damages and…read moreresulted in a total loss in our vehicle. DO NOT GO HERE. 12/31/25 I went in for an oil change at the Lakewood WA Take 5 Oil Change at 940 am. The Take 5 dumped our transmission fluid out instead of the oil and then double filled our oil. I left the Take 5 and the dash board lit up light a Christmas tree and I could not correctly accelerate. I made it a block down the road into the town center. This was enough to destroy the transmission, leaving large amount of metal debris in the transmission. Luckily my husband was in the area and was able to pick up myself and our 17 month old daughter. We went immediately back to the Take 5 where Leslie Avila (current manager) reviewed employee footage, verified the mistake, admitted fault and apologized. Per their policy they had to redo the oil change and they incorrectly had to add new transmission fluid (did not flush out old stuff just added new). Mind you this was now having to be done in the town center parking lot. We had to waste our whole day getting the Take 5 to tow our car to the dealership. By the time we got our car towed and got a rental it was 330pm. For two weeks we kept trying to call the Lakewood Take 5 Oil; their phone was not working. When they did pick up Leslie did not provide accurate information on the status of our vehicle and would refuse to send us anything in writing admitting fault. If we managed to get a hold of her she would give snobby answers and communicate through other employees. Leslie repeatedly insisted she was in communication with the dealership, which was not always accurate when we followed up ourselves. We finally heard from the dealership that our transmission would need a total replacement due to large amounts of metal fragments in the transmission fluid as well as the loud noises coming from the transmission indicating grinding of the gears. The dealership quoted us over 10,000 in damages. Leslie would refuse to give us contact info for upper management. We had to do our own research and contact the district manager, John White and owner, Rick Pierce, ourselves. We emailed Mr. White and left a voicemail for Mr. Pierce with no response from either. Neither of them care about customer service or providing information to customers who have experienced issues from their business. An apology would have been nice after 10k in damage and for putting my wife and child in reckless endangerment. Never called to apologize about their mistake totaling our vehicle. Around January 21st, the dealership service advisors visited the Take 5 to inform them they would be charged 100 a day for the courtesy loaner vehicle and car storage. Miraculously we were contacted within days by the insurance company to begin the process of evaluating our car. This had previously not happened. This process of settling with their insurance has taken almost two months, and countless hours of time and frustration as well as numerous trips to the dealership to help facilitate communication with Take 5 Oil. Through our research we have discovered the Take 5 Oil change company is known arcoss the US for damaging and mishandling vehicles and the Lakewood WA location is no different. Save your money, do not go here. What was supposed to be routine maintenance caused extensive damage to our vehicle rendering it undrivable. If you have a 20-80k vehicle, don't trust these people to take care of you or your car. Because they don't. They are focused on fast turnover and quick service that leads to careless mistakes. At the company level customer service is not a priority. Save yourself time, frustration and money.