Communication and estimated repair time could have been better. When picking up our car we had a…read morequestion about the paint. The super tall, derpy guy "helped" us. Then proceeded to tell us what "trash" and "garbage" the paint on our 2025 Lexus is. So unprofessional and rude. Will never go back to Paramount Centre and will discourage others from taking their cars too.

I hate to do this, leaving bad service reviews. especially when you provide opportunities for the…read moresituation to be corrected. But when people don't want to be accountable, you must make them accountable. I have had two vehicles that have been serviced through this collision center. PCC was referred & as they are on auto row in Fife & where some of the dealership, specifically Audi, send vehicles for work. My first encounter with PCC pre-Covid went without a hitch. Great service. However, my most recent interaction in the last two months has not been nothing but an absolute nightmare and this review must be submitted. I unfortunately was in a hit-and-run over the summer. Impact was to the passenger door and front panel. Two weeks into the repair I returned to the shop for updates only to appreciate and have to inform the shop manager that the front windshield had been shattered. Paramount took ZERO accountability despite they're being intake photos that showed no damage. They then turned it over to the insurance company, which then only disappointed me even further blaming it on a rock chip. Again, the intake photos show no damage to my windshield. Refusing to take accountability of this new damage, at least Paramount then gave me a $200 discount, essentially the cost of my windshield deductible as i had to open a 2nd vehicle claim for that repair. Subsequently, weeks later when I took my vehicle to my import shop for standard maintenance and oil change... Their technicians appreciated that undercarriage parts along the passenger side front axle were just sitting atop axle, broken and clearly not in place (Rolf's Import Auto btw & highly recommended). When I presented this information to PCC, immediately their response was well we weren't in that area of the car and that we won't take care of restoration unless we reopen another claim through your insurance company. This was rather astonishing for them to claim as they had removed the passenger door, front passenger panel, and front bumper for my repair (correction...not the front passenger side panel as you can see in the image I've provided). Prayerfully, I will not be in another collision however, if I do... more likely than not I will NOT return to Paramount as they've demonstrated their lack of accountability and full service. It is rather unfortunate and poor experience in service overall.

I'm so happy I chose caliber collision! I recommend to anyone that needs repairs. They went above…read moreand beyond to fix my car and it looks incredible after repairs! The repair paint is seamless. Staff is super nice and the shop employees did everything they could to keep me updated throughout the whole process! I give a 10/10 quality, customer service and repair. Shout out to Kytreil, Kitro, the front desk lady, manager and everyone else involved in this process. I appreciate all your help!

Really love this place. They really get the job done and faster than the timeframe provided. The…read morepeople there are very friendly and understanding. I recommend anyone that needs to get work done on their car due to an accident.

Kevin is great. Quick response, communicates well, reasonable on pricing. He is very careful with…read moreyour car and will tell you if a repair is likely to cause paint cracking or other damage.

Kevin's skill & expertise took my car from "what happened" to "SHAZAM"!!!…read moreSince he worked on my car, it's now unrecognizable. Kevin, the owner of PDR Services, transformed my car, giving it a beautiful, mirror-like shine. It honestly looks brand new, & I still am amazed when I look at it, & think about how it looked before. I'm so grateful & impressed by his amazing work & attention to detail. My car had numerous, visible scratches all over it, the hood was the most damaged from neighborhood cats & likely, raccoons, making their home on it (I don't have an indoor garage, and never used a car cover); Kevin clearly & honestly explained what he'd been able to do with respect to getting the scratches out, & he didn't disappoint when I saw the end result). He always kept me informed from start to finish, about when he would be at my home to begin the work, how long it'd take him to finish, & texting me if & when he'd be delayed by traffic - he's a consummate professional who knows his stuff, & is very easy to talk to & work with. His fees were reasonable & it was super convenient having him come to me to do the work. If you're looking for someone to transform your car & give it some badly needed loving care, don't think twice about whom to call. I highly recommend hiring Kevin for this type of work for your car - you can count on Kevin to give exceptional results!

Came here because my BMW was rear ended and needed damages and paint fixed and the entire team was…read morehelpful and willing to do anything to get my car back to 100%. So grateful, thank you especially to Mark who had great attention to detail and fixed anything I wasn't happy with.

My Tesla has minor front end damage, my vehicle is drivable, but due to a flap hanging over the…read morepassenger tire, I wanted to tow it in rather than drive it. I was told they don't accept tow-ins due to the assumed extensive damage that would come with a vehicle that can't be driven in. So I asked if I were to zip-tie the flap and drive it in, if they would then take the vehicle. I was still told no, with some annoyance that I would dare try and find a work around to their rule. I tried to show pictures of the minor damage so they could see it wasn't extensive at all but they weren't interested, they just don't want vehicles towed in. I have to assume based on the reviews, it's because they just aren't competent at fixing anything much more than minor scratches. After the interaction with the front desk lady, I have never been happier to take my business elsewhere. According to the other reviews, they do poor work anyway so maybe she saved me a headache in the long run. If you read reviews like I do, trust your gut and go elsewhere. Attached is a photo of damage that is too complicated for this shop to manage. I mean if this is too much for them, do you really want them doing ANY work on your $50k+ vehicle??

There's a lot of body shops everywhere you go and that's easy to see, Just look how people drive…read morearound here. You can see how he takes care of his customers the attention to detailNo matter if it's metal worker fiberglass work replacing with genuine partsTrue body and Fender guys are artist when they color match they look and see Imperfections a mile away it's good to find the thirst still true body Fender people out there sure it's good to see all these young kids getting their their chance but I don't want somebody getting their chance working on my car I want a true professional read the other post the people talk about the care that's given Brandon and his crew are class act

I have worked with Brandon, the owner, on several repairs and the finished product is always done…read moreright and he will always go above and beyond to ensure you are happy as a customer. Automotive Images handles all of the details and communication with the insurance company and even offered to have my vehicle towed. Fortunately I didn't need a tow, but from start to finish it was breeze repairing the rear bumper on our car.

They are great people,I would give y stars if they were available…read more.. They fixed my bumper as well as painted my car...and the price was amazing. Cheers mate

Fantastic service and even better results!! I initially was going to just get my bumper and fender…read morerepaired but ended up getting my wheels done too because they were all scraped up. My wheels look brand new again and my bumper and fender look perfect.

Gustavo did fantastic work restoring my bumper and fender to look like nothing ever happened, at a…read morevery fair price. Highly recommended! See before and after photos.

They are mobile, so they come yo you i think. It says available 24x7, but very slow response times…read more Gave me the price right away, pretty steep too as compared to other quotes. Not for me, but i guess some people prefer that the shop to go them.

Took ~2.5 months, but was a 10/10 repair for my Hyundai Elantra's rear. Great customer experience,…read morecommunicative and transparent. Highly recommend this place.

Some idiot backed into my car when my car was parked in a parking lot. He took off w/o leaving his…read moreinfo but thankfully, my attorney firm managed to find him. I called Tesla but they only do body shop in Bellevue & Lacey location. So, we decided to go to Kent Collision since they were the closest (at 30mins away) & they were certified to work on Tesla cars. Went in for an estimate in early October. Waited for them to order my new bumper. Scheduled. Dropped off my car on 10/24(3pm). My car was ready for pick up on 11/4. Little disappointed they needed a whole 6 days just to paint & replaced a new bumper. My Ex used to work as an auto painter & he never took that long for that simple job. When I picked up my car, I saw an alert saying my "audio system unavailable". My horn & alarm wasn't working. We went back next day & they checked. They forgot to reconnect the wires to my bumper. When I picked up my car, they still had it on service mode so I had to ask someone to change it. 3 stars for friendly staff, completed work & +$3500 I didn't pay out of my own pocket. But it was a stressful 10 days w/o my car!!!!!!

Amazing job, extremely punctual, very pleased with the outcome!…read more You will get faster response and better traction getting on a call with Lee than over email.

I was referred to Mobile Bumper Lee by a friend and Lee didn't disappoint. I had a deep scratch on…read moremy car and he restored it to look brand new. I actually called 2 other mobile dent places and they only repair dents and don't paint, which was frustrating. In comes Lee, with quick responses to calls and texts and reasonable pricing. Especially since he comes to you onsite. He is all business, so don't expect a lot of small talk. The scheduling was quick and it only took him a few hours for the repair. I'll be calling on him again for future work.