This review is long overdue. About a year ago I went in for an estimate for the damage on my Kona at Spanaway Collision & it was the best estimate compared to other places. There were dents & paint damage across the whole passenger side. The repairs were less than 10k & other businesses were quoting 10k or more. The staff throughout the process were professional, kind & honest. They had reliable communication, not once did I have to reach out for an update. The estimated time for repair was up to 4 weeks & they had it done within 2. Beyond satisfied with their service & I highly recommend! read more

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I just left from here an hour ago and I must say that Justin was one of the nicest guy I have ever met! He was extremely honest, professional and kind! He actually didn't even charge me for the polish job after someone hit my car and ran. I will definitely always send business to them whenever I can! Thank you so much 8The you lady that was at the desk was kind and professional as well read more

Everyone here was professional and took care of the estimate, coordinating with my insurance, providing supplementals, updating me on time lines, and keeping me in the loop at all times. The work was well done and my car looks great. They were well worth the wait. read more

I brought in my car with some minor fender bender damage. Broken mirror, some paint transfer and some rub-off from the other car's tires. No dents. Most of the places I took the car to gave me estimates ranging from 2500-3500 and wanted to totally repaint the driver side fender and door. The estimate I got from Spanaway Collision was very honest and I believe saved me a lot of heart ache and money. He told me that the paint is tri-coat white and no matter what anyone tells me, repainting it will never match the rest of the car. I did my own research and confirmed what he was saying. He gave me an estimate of $320 minus the mirror parts and said he would try and fix it without repainting (which others said wasn't possible). After only a few days, they handed the car back over and it looked pretty much perfect. Maybe if you take a magnifying glass to it you might be able to tell, but effectively it looks like the accident never happened without repainting. So not only did I save thousands of dollars on the repair, but my factory paint also still matches. Thank you so much Spanaway Collision! read more

We have taken 2 cars here and both times we have gotten excellent service. I would recommend them to any family and friends.

At first I was upset about some minor details, but their customer service and guarantee is amazing. They stayed professional and kind even when I was upset. They went above and beyond to help us out of the snow and fix our car. Then on top gave us a small gift. Thank you for your excellent customer service. read more

Friendly, however after stopping by to get an estimate from my accident I was told to wait for an email. Didn't get one, I called they did not answer. My boyfriend called to ask them about seeing my make and model of car they declined ever seeing me or the car. I wasn't sure if they were mad because my insurance canceled the request, but told me I could still get an estimate from them. Giving them the chance and possible business, I found it just odd that they declined me ever seeing them and took pictures. Aw well...next! I can't even rate them. read more

Locally owned business with multiple locations. Everyone with whom we came into contact was so nice and considerate. Very accommodating during an unfortunate situation. Highly recommend. read more

They did a very professional job of installing a new bumper and fender on our car. The front left fender was totally gone and we were quite pleased with their work. The car actually looks better than it did when we took it in for repair. We would recommend this business highly. read more

Took my vehicle here after a wreck they did a great job fixing it. The staff is helpful, customer service oriented and easy to deal with. I had a terrible time with my insurance but thankfully they were able to deal with them with good results. Love that I got text messages all through the process letting me know where my vehicle was with repairs. I am pretty sure I got my vehicle back way cleaner that when I took it in. When we need other work done we will be back. read more

My car was backed into and the passenger front and rear door needed to be replace. The staff kept me informed everyday with a text message. They were very quick with the repairs and they are perfect, better than they were before. I had a rental car and Jaxx took care of them coming and getting the rental and I just drove away in my completely repaired car. I cannot praise this company enough and have shared my story with many. Thank you for the stellar service, I hope that I do not need your services again, lol, however, if I ever do I'll be back. read more

I have used Spanaway Collision twice in the past 12 months. They have great customer service and strive to do the best work they can. The staff will keep you up to speed with the progress of your vehicle and stand by their work. If you are not satisfied they will make it right. read more