Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I took my car into J& J to have them look at a dent made by a hit and run . Amber set the…read moreappointment over the phone. Shelby came out to survey the damage. She brought one of the guys out to take a look at it They were so empathic and offered a solution right there on the spot. I was so thrilled I gave their technician a hug. I would recommend this company hands down for any body work you ever need on your vehicle. Their the "best" in my book. Judy M

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

The…read more These guys did a beautiful custom paint job on my 2021 dodge durango hellcat.

Lakewood collision did work on the repaint of the hood and roof of my Cadillac 2010 DTS. The work…read morethey did was excellent and Vadim went beyond the estimate and did extra work free of charge on my rear fender. The level of professional service was beyond my expectations. I highly recommend Lakewood collision for their service and level of professionalism. Thank you Vadim!!

Fixed the accident damage to my vehicle and a few extras. Repaired a speaker on the passenger front…read moreand touched up quite a few door dings. Quality work and great customer service.

Kimballs has provided me with the very best customer service I've received from a company in a long…read moretime! I took my 03 Audi RS6 there for front end repaid and if you know anything about finding parts for my vehicle it's nearly impossible or non existent. Kelli and Mark are both amazing at making sure things go through the right route with parts and completion as well as my insurance company, also the mechanics in the shop put there hearts into making sure my vehicle came out looking new to the full extent. Highly recommend this company.

I was referred to Carstar by USAA after road-debris damage. Initially, everything seemed fine…read more Then, a rental was provided, and they assessed the car. But later, when USAA declared it a total loss and I chose to retain my vehicle, I arrived to find my car already partially disassembled without my authorization. Front and rear bumpers removed, side skirts off, lights hanging. I was told this was 'standard procedure', which I had never approved. After reaching out to USAA, the claim was that CarStar should never have removed anything. CarStar refused to reassemble until it was authorized by USAA to do so, because they wanted to get paid for their mistake; the car was put back together, but not properly. My side skirt doesn't sit flush, and the fog light no longer works. Given my background in inspection and repair, I was very disappointed with the workmanship and the lack of accountability. When I asked if they could correct these issues, especially given my upcoming deployment, they were unwilling. I understand insurance claims can be complex, but customers deserve clear communication, proper authorization, and quality work. I would never recommend using this place. Overpriced!

I have taken my car here twice for repairs after being hit and I have been so impressed. Each time…read morethey are done before the expected date, they do a Great job and I have always enjoyed their customer service! I highly recommend them to everyone I know!

I was upset because someone hit my new car in the parking lot but thanks to B&I I am very pleased!…read moreJason was very attentive, explained everything A to Z, and kept checking in regarding the car progress throughout the whole process. He told me in detail where the damage was, what the estimate meant, how long it will take, the rental car process, etc. B&I even gave me a detailed cleaning before I came to pick up the car. 5 star service, and 5 star repairs. I have had bad experiences in the past but this is where I'd come now every time. Highly recommend!

Fix my car really quick. All paper work smooth. Even cleaned my car like new. friendly staffs. All…read moregood. Sorry only they have 5 stars.

THE BEST customer service I've experienced in a long time. Needed work done on my car and was able…read moreto bring my car in right away. Work was started and parts ordered asap. Don't let the looks for a small business fool you, very professional, courteous, and honest. I felt welcomed right away and the work was done in a timely fashion. I would trust this small business and if I ever need work done, this will be my first choice. Big thanks to Jae

Had an accident in the mountains. Called 6 different auto body shops and they were all booked for a…read moremonth and a half. The good body shop was the only place available within the next week. Everything was perfectly done! Amazing pricing! Car was fully ready to go within 10 days even with a delay because of the pandemic and shipping distributions being under staff the car was completed in great time! Looks like a shady place to go too but you won't regret the business the owner brings to the table! Absolutely a great experience. Does a better job than big chain companies! Support your local businesses Tacoma peeps!

I'm really impressed right now and need to share. I took my car for repairs at the body shop my…read moreinsurance company wanted me to use, which was Lakewood Auto Body. When I picked up my car, last Monday....two and a half weeks late, the door was popping when opening and had to be shut very hard to close all the way. I immediately went back up there telling them it's not right, they told me it's the new panel, the new door, and the new weather stripping combination and I need to give it time. I took my car for service and the dealership said the door isn't right and I need to take it back in. I called the body shop again and explained what the dealership said, the manager told me again it's the weather stripping but I could bring it in today and they would look at it again, but he feels I need to give it more time. I called Lakes Auto Boby and explained, they said to bring it in and they could give me their professional opinion. I went to Lakes, at first they thought the striker just needed adjusted and offered to fix it there since it appears the other place doesn't want to do it. After more time they determined the door was too low and the hinge needed adjusted, which means going through the dash and probably why the other place didn't want to fix when I took it back the first time. They sent me with an estimate and told me exactly what I need to tell the other place to do to fix it so they can't keep giving me excuses. This wreck has taught me even if it's 100% not your fault your own insurance isn't on your side, unfortunately the person who hit me only had minimum coverage so I had to go through my insurance for repairs. You also don't have to go through the body shop your insurance refers you to and I wish I knew that and would have taken it to Lakes Auto Body in the first place!

Took my car to Kimball's after being rear ended and they had me in quickly, worked with the rental…read morecar place to get me picked up onsite and I was able to leave the rental at Kimball's afterward. The work they did was quality and so fast - I thought I would have to have it in the shop for 4-5 days, but they turned it around in just 2 days. Lovely gal at the front desk too - very sweet! Highly recommend!