Fixed the accident damage to my vehicle and a few extras. Repaired a speaker on the passenger front and touched up quite a few door dings. Quality work and great customer service. read more

Kimballs has provided me with the very best customer service I've received from a company in a long time! I took my 03 Audi RS6 there for front end repaid and if you know anything about finding parts for my vehicle it's nearly impossible or non existent. Kelli and Mark are both amazing at making sure things go through the right route with parts and completion as well as my insurance company, also the mechanics in the shop put there hearts into making sure my vehicle came out looking new to the full extent. Highly recommend this company. read more

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Excellent service! My car looks brand new! They are friendly, helpful and accommodating. I chose Kimball's because of work done previously on another car. Happy to see they still have the same commitments as they did before. I am recommending them to all my family and friends. They even washed and vacuumed my car. That was truly appreciated and very thoughtful of them. Thank you so much! Happy Holidays! read more

My KIA was stolen, very damaged. GEICO towed it to Kimball's, it took longer than I thought, because KIA couldn't get the parts, but Kimball's did an excellent job, the car came back perfect. Better than new. And more than that they kept me advised throughout the process. Would highly recommend. read more

I would like to give a big shout out & thank you to Kimball's Collision Center for the outstanding work they recently did repairing the damage to our 2015 Toyota Camry. Being that I have had them do repair work on our previous auto's I can attest that their work is always professional & timely done. Definetly a"Five Star" Company! Thanks!!!!! read more

I was in and out for the inspection of the damage, they easily accepted my insurance claim and got right to ordering the parts once I told them I was ready to get my car fixed and had the money to do so. They got me right in, said they would take care of everything & had it done in a week. They were all very great & easy to communicate with! Being close to my due date for my baby they really accommodated me and the time crunch & got my car back to me looking so much better than before. The job was seamless, car returned to me clean & everything on invoice listed for car history reference. Straight forward and really on top of things! I was pleasantly surprised & can't stop looking at my car now! The service here is top of the totem pole read more

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My review of Kimballs Collision Center on Pacific Ave in Tacoma is excellent for workmanship and customer service. I'd never been in an accident before so I had no idea what to expect. Tom Kneeshaw gave me all the information I needed and got my car back to me a week before promised. It looked like a grand new car! I recommend Kimball's 100% and appreciate everything they did to make this as painless as possible. Kimballs and Tom are the best! Charlyne Gardner read more

My car was broken into over the weekend, they took care of me beyond my expectations. Not only did they fix the window, they detailed the inside of my car and cleaned up all of the glass in the mess that the person left. They even washed my car. I was very happy with my service, everyone was very polite and very professional. I highly recommend bringing your car here. read more

These guys are awesome! I had a roadside emergency, they took care of me immediately, fixed my problem, and didn't even charge me for their inconvenience. Thank You Kimball's! read more

My senior age mother had her car stolen. When it was recovered, we sent it to Kimball's for the repairs. Mark treated her well and she was charged a very fair price. read more

I was extremely unsatisfied with the communication and service provided with my truck repairs. I've taken my vehicles to this shop numerous times in the past, and their attention to detail, communication, and follow-through on repairs was well below average. I spent an hour going over every detail of repairs needed and scheduled 2 months out to make sure they had it long enough to complete. On drop-off, they had no notes of all the plans made during the estimate. I asked for a call to verify the work being done and never got a call. I called them twice in the next 3 days to verify the work requested was being done and never received a call back. I showed up on day 4 to see what is happening with my truck, and was told the truck was finished and ready to go! It was not finished and I had received no calls. The original estimator tried to blame everyone else in the shop. The manage told me I would get an update within an hour with cost and timeline. I didn't hear anything back for 4 hours and still wasn't all the information they said I would have within an hour. Additionally, I was told they would coordinate with the rental car company. and they did not. The receptionist said she had no idea about it and I needed to call the rental company. read more

We decided to have our car repaired here because it was listed as "preferred" through our insurance. They took over a month on something that should've taken maybe three weeks TOPS. They said our car was supposed to be done multiple times only to tell us again that it actually isn't and they're waiting on parts. I called to verify my car was completely done because I was on the clock for work, I get there and comes to find out my car isn't completely done as I was told and it still needed to be cleaned out. I waited, and when they brought my car around, water bottles were left in it along with dirt marks on the dash that weren't they're prior to bringing it in. Overall, we won't be doing business here again. The one thing I did appreciate were the ladies at the front desks, because they were very nice and apologetic about the scenario and tried to figure things out for me and speed things up. read more

Text Forever to get my car back their stock pile of rental cars was zero and part of my front right fender is still destroyed and I've been waiting for six months to receive it and they do not return phone calls nor answer the phone like they should read more

I had an estimate done at this place which was fair. When I was dropping off my vehicle my 8 year old daughter had to use the restroom quite urgently. The women working the front desk denied her using the facilities. The said it was because of Covid (which has nothing to do with using a restroom). These women were rude, unprofessional, and very obviously uneducated. This is not a family friendly business and I'm glad I didn't let them near my vehicle. Avoid this place! read more

Hands-down Kimble collision center is the best place to go I have your car repaired. They take care of your car like you would, they detail it and leave it sparkling and clean. As well as smelling as good as new!!!! Then they even stayed to accommodated me to pick up my car even though it was past store hours! Customer service is very much alive at this business! read more

I recently had my truck repaired here from a rear end collision, the work was amazing. The staff was very helpful and sincere. I am very impressed with the entire experience. read more

My truck was rear ended and I was asked to take to Kimball's for an estimate. I had no problem with that as they had done a good job on a car in the past for me. My truck had the receiver hitch in it at he time of accident, so it appeared to take most of the impact, however my bumper cover looked distorted. The young woman adjuster at Kimball's took a 30 second look at my truck out in the parking lot. She stated there was no damage. I was not happy with her assessment so I took to another shop. There they showed me they could get fingers between bumper and body on one side , but not the other, obviously bent. Then they put on rack , took measurements and found hitch compromised. I am very disappointed in the service at Kimball's. I tow often and need to make sure my vehicle is safe. read more

Tom was great, our car was done on time ( 2 days!!! ) and looks better than it did!!!

I had my car appointment today at 9am & Tom is good with helping us to ensure our vehicle is good to replace & repair. I was also greeted nicely by the customer service when I entered their office. Everything is lovely at Kimball's Collision!!!! I love it here & I recommend this place for a lifetime. read more

Great shop with certified techs. Easy to work with. Lifetime guarantee on work done. Great rates and friendly staff. I will be back. Thanks Dave for your help in getting me back on the road. read more

I had a great experience they made my car look as good as new. They treated me well & were very friendly. Even had toys for my 5 year old son to play with & didnt mind watching him while I ran next door to enterprise. read more

Amazing quick and easy service for 4 wheel alignment on our Tahoe. We called after reading a great review. They were able to fit us in the next morning 10am appointment before we left out of town. Dropped it off early around 9am and they were done by the time we called to check at 11:45am. They gave us great advice on some things that needs to be fixed on the truck and they didn't pressure us to buy it. 2 thumbs up! The wheel alignment definitely feels safer to drive. read more

Great service repair handled through insurance. Repair was done in 4 days 2 of which were Saturday and Sunday. Staff were friendly and professional. Got my car back cleaner than when I dropped it off. Will use them again if I ever need body work done again read more

I went through my insurance for my repairs. The gentlemen who worked on my car was very friendly. Repairs took about a month due to the severity of my damages along with the fires that were up and down the west coast (I'm assuming it took way longer to get my parts in). The shop stayed in touch with us throughout the entire process to keep us updated (I never had to reach out to them) and they vacuumed the interior before pickup! read more

I was extremely impressed by the customer service I received from Kimball's. Tom K. was absolutely fantastic and was very communicative throughout the entire repair process. Despite being quoted for a 10 day repair, these guys worked their tails off and got it back to me in 7. And most importantly, the quality of work blew me away. When I came to pick it up, it looked as if no accident had ever happened. Fantastic work guys! Will definitely be bringing my car back here for any future repairs. read more

Kimball's been around a long time I would get a second estimate after estimator Jeff Dixon give you estimate he is not honest

The day I left the shop my Check Engine light came on. It was unexpected because I just had a 30k maintenance and everything checked out fine. So I called them and they said they would do a courtesy diagnostic. Turns out the fuel cap being loosened may have been the issue. The strange part is that I had fueled my car before the 30K and then the following morning took it to get the spoiler fixed. There was no issue until after the spoiler. It could be a coincidence but given how annoyed they were to have to make the spoiler right I wonder if they tried to create a problem for me. I hope my gut is wrong that they would do that. Short Version: I don't recommend Kimbals Autobody service. They dismissed my initial concerns of the spoiler being put on wrong & when problems become worse over time they acted like I did something to it. Their work is 100% guaranteed; however, they make you feel like you did something. I drove my car, I opened and closed the trunk. Longer Version I was rear-ended in an auto accident 2 years ago, July 2015. The driver had Geico insurance and they accepted 100% liability. Geico does work out of Kimbals autobody. At the time the work took longer than anticipated, colors didn't match and it was a complete hassle. When I picked up my car I noticed the spoiler was jiggling and told the guy. I wrote it on my pick up sheet. He assured me all spoilers jiggle like that. He was dismissive and since it's not my expertise I trusted it would be fine (also their work is guaranteed & I wrote it on the slip) and felt covered. Fast forward to July 2017, my spoiler was practically falling off (attached by a cord and no bolts). I went to the shop and after conversation at length they said the bolts broke and they would order a new one, paint it and give me a call (they verified my phone number). Weeks pass and they never call so I call to follow up. I'm told Terry (Geico rep In their location) is busy on the phone and will call me back shortly. I hear nothing so I call back the following day and talk to Robin who takes my information and says Terry will call me back. I never hear from Terry, but thankfully Robin calls me back with a few times the following week they can do it. So today I arrive for my appointment at 8am. The shop apparently opens at 8 and this morning a women is waiting outside and they open the doors a few minutes past 8. The women outside gets checked in at the front, she's picking up her car. She waited 20 minutes for them to bring her car for her & the office guys call twice to the guys in the back. I was helped by Dave. He was the guy 2 years ago who dismissed me. At first he can't find my appointment. Then he finds it and has to search out the part. He questions me about the issues with the spoiler yet again. I'm not exactly sure what he's getting at but it's sure he doesn't think it's their fault and they should be doing it. At one point, I tell him if he doesn't want to fix it I can go somewhere else (as nicely as I can but I'm tired of him & the whole situation). He responds they have the part and they will fix it. When it's replaced this time it doesn't wiggle. He goes out with me and continues to question me acting like I tore it off and that the bolts were fine and it couldn't have been an issue. I told him, "Hey I gain nothing by you putting on a spoiler. What motive do I have to question it two years ago and then bring it back to be replaced correctly." I'm asking it to be securely attached like it was before the accident. That's how we left things. I won't use this shop in the future. If they would have just fixed it without accusing me of doing something. I understand questioning maybe once to try to understand what happened, but this was awful even after it was completed. I can only imagine how different the review would be if I was treated with respect and the repair was handled professionally. On a positive note- My brother came to help me with my toddler. They took a walk and a guy from the shop made a balloon from a glove & zip tie. My son loved it. read more

Kimball's is Geico's go-to for car repairs in the Tacoma area. Working next door to Enterprise certainly adds to the convenience. My truck needed fixing and there were some errors in the execution. But, Mark, the manager went above and beyond to rectify the issues. For that, I am grateful. Every business will have employees who flub up, but a good manager knows how to make the worker bees do better. Mark is clearly that guy. read more

To be honest, reading these reviews before taking my car here to be repaired made me so nervous! I was expecting to have a terrible experience, but I had a fantastic experience at Kimball's! Dropped my car off Tuesday and they had it finished by Friday morning! Everything looks fantastic, like it was never damaged in the first place. The ladies were all very friendly. Such an easy process with Enterprise rental car next door too! read more

I recently had my 2008 Corvette in their shop to have some aftermarket parts install, which consisted of rear spoiler, front splitter and side skirts. Previously I owned a 2009 Corvette (which is basically the same exact car), I had the same exact parts installed and it took approximately 2 days and I loved the finished product. This time was a completely different story. The 2 day turn around ended up being a month. They finally finished with my car last Wednesday March 2 , 2022. I go to pick my car up and now the starter is compl shot. I was told by Mark to leave the car and he would have it towed to Titus-Will Chevrolet. I must say Titus-Will did an outstanding job. The next day I noticed the side skirts on both sides was damage. I call Titus-Will thinking the lift had damage my car when the starter was replaced. I called them with my concerns and I immediately went back to have my car looked at. The general manager was awesome and they was willing to cover all damages. Lucky for Titus-Will they inspected my car and took excellent pictures upon its arrival from Kimballs. After reviewing the pictures it was determined KIMBALLS had actually damage my car. My car was damaged upon its arrival at Titus-Will. I was told by Titus-Will service manager that Kimballs did the damage with their flatbed wrecker truck. Therefore I went straight to Kimballs to see what they was going to say. Instead of admitting their mistakes and attempting to rectify the situation Mark come giving me this lame excuse about the manufacture of the product must had made mistakes which is utter bs. They destroyed my brand carbon fiber side skirts and expect me to do and say nothing. I have to say I've lost a lot of respect for Mark. I met him through a very good friend of mine who is now deceased. Someone who often sung Mark praise, but I'm not so certain about that anymore. I would never ever take another vehicle there nor would I recommend this place to anyone. read more

To The Company Who made me Believe: Thank you for your customer service and truly making a stressful time feel so simple. I want to start by saying I am the person who begrudgingly makes my insurance payment each month with the idea in my head, "I'm a good driver. If I control my vehicle and don't get in an accident, why should I have to pay hundreds and eventually thousands in insurance payments." But it's legally required to drive, so I pay it. After this experience I am a believer of making that payment and the service you truly provide. By no fault of my own, my parked car was smashed by a falling tree during a wind storm. The incident had nothing to do with my driving, but would have left me holding the bag with nearly $6,000 in damages and more than two weeks without a car. Luckily my comprehensive Geico coverage saved the day. It took me less than 10 minutes to file my report on my mobile app. I had an appointment first thing in the morning and met with my adjustor Jay who was fantastic. It was so simple to walk in and hand him the keys to my damaged vehicle, grab keys at the same time for my rental car and I was back to my normal routine. Yes, it was inconvenient that my car was in the shop two weeks, but the damage warranted lots of work and the Thanksgiving holiday interrupted progress. During this time I was kept updated by Jay, Thank You! And I was able to retrieve items needed from my car upon request. When my car was ready Jay called to tell me when I could expect it so I was able to plan for pick up. It was again a simple exchange of keys, no hastle, no long wait, and friendly service minded staff at Enterprise (Thank you Whitley). I want to thank your partner Kimball Auto body for the excellent workmanship and returning my car in spotless condition as if it were brand new again. I purchased her brand new in 2011 and I love my car. I'm so happy to have it back, and as bad as this situation could have been, I'm grateful I had the partnership of three upstanding companies to guide me through it. I couldn't have had a better experience. Thank you again and I look forward to being a continued customer. read more

Shotty workmanship. I recently had my vehicle rear ended and took it to Kimball's due to a reference from a friend. I had to have my bumper repainted 3 times due to their incompetent work. The paint was not matching, there were MANY dust nibs in the surface, and the way the handled my car was poor. I also found that they had not re-installed many of the body panel clips on the vehicle. My rear bumper was essentially being held on by a few screws. I am a little more retentive on my vehicle as it is a sports car, but what worries me is how many non enthusiasts they've sent on their way home that were unable to spot the imperfections and poor workmanship. I have a black car so it is much easier to spot out defects in the paint. The vehicle is almost brand new so paint fade is not an issue. After they painted my vehicle for the 3rd time i had an insurance adjuster look at the vehicle and my insurance agreed (their work sucked) and paid me out. The whole ordeal was a hassle. My friend recently had his vehicle worked on by them (even after telling him my experience) and he is now regretting it. He is dealing with the same issues i dealt with. Don't let the shop's appearance fool you. They obviously spent a lot of money for the fancy sign and cleanliness of the shop itself. Unfortunately their work does not match the image of their shop. Stay Away from Kimball's!!! read more

We have taken all our vehicles to these people for years and they have always taken very good care of us, treated us like family. If you want your car fixed right take your car here plain and simple. They're also very good at dealing with insurance companies. Great work on over a dozen jobs for us, so be comforted taking your car here they are excellent all the way around. read more

They did a terrible job fixing my car both times it was brought in. They didnt buff it out and now my fender is coming back off. I would never go back. read more

Very poor service, we have a large fleet of vehicles and on several occasions we have taking our vehicles into there shop for an estimate and have been blown off on receiving the estimate for example; we took a bus in on march 24th. and I called today 27 April to see were the estimate was at and the person on the phone said that they have not even started it yet this to me is saying we do not want your business I will in the future not recommend this shop to any of my fleet users. read more

I had an insurance claim on my 2014 subaru where the door was damaged they preformed the repair like it didn't happen . Their prices are fair and workmanship is outstanding like a company that is not influenced by greed. The staff is friendly and answered all my questions. This is the second time I have done business with Kimball's and the second time I have been throughly impressed with their workmanship. I would recomend them to anyone. read more

I had my car repaired by them and was very happy with it! Then getting on the freeway my door ajar alarm kept going off! You have to know how extremely annoying this was! I talked to Geico and they said they didn't think it came from the accident!!! Can you imagine the frustration? I took a chance and went into Kimballs because my other alternative was drive the car into the ditch!!! Mark the manager there went out of his way to help me and to make me feel comfortable, he took my car around back and sure enough it was caused by the accident and they fixed it. I love Kimball's and will never go anywhere else!!! Thank you Mark read more

When faced with someone that had carefully audited their estimate they had not rebuttal. I found that they were charging us to remove a non existing license plate, is one example. Another was that they charged us for a new tire that they would not produce a receipt for. The tire shows signs of being used, not a $171 tire. The ladies answering the phones will not allow you to speak the Mark or say that he is busy. Funny thing is that if you call from there parking lot he is sitting right there. I will post photos of the work that they did. From day one I told Mark that he would need to supply me with EVERY part that they replaced. I stressed this through out the whole ordeal. When we picked up the vehicle Mark stated that the tech was gone. Granted it was after 6pm. Now he won't return my calls. Conduct business with the business entity at your own risk. read more

I supplied my parts installed,went to the "professionals" for Paint. 5 months later came back to paint cracked while we're on vacation! Took it back. The Lady, Dave's replacement Candise I believe is her name, looking at the work order on Wednesday said "we guarantee our paint for life this work order doesn't say no warranty, so I don't see a problem. I'll talk to Mark see about getting it in next week. I'll call tomorrow and let you know". Thursday no call I stop back in on Friday afternoon. "The Professionals" said too bad too sad, because of me suppling the hood, (which would come to them the same as it did to me only $300.00 LESS), no warranty. I guess she lacked the intestinal fortitude to tell me Wednesday! After that fiasco I talked to West Coast Auto body supply and they said Kimball's could have shot a primer on the hood! Dave told me there's some prep work to finish Shame on me to Trust them! seems when Dave retired so did their ethics! They charged for prep work. One would think "the professionals would have the knowledge and experience to prime it!, $1800.00 down the tubes! They only had to paint two fenders, hood, and bumbler cover! read more

Very friendly staff. My mom got her car fixed here after someone hit her car. Although they took a a long time to get the car fixed, the staff is so very friendly and helpful. You can tell that they are going to do everything they can to satisfy their customers. A few days after I picked up my mom's car from this shop, I noticed that the taillights and front light accents on the car weren't on. I was assuming they forgot to plug in some of the car light cables. I called and told them about it. They said come in the same day and they'll take a look at it and resolve it. That they did! One of the front desk workers came to inspect and assured me that they were going to fix it. About an hour later, they told me they had fixed it and they forgot to plug the light cables in. Got it fixed, the same day! They were very apologetic about the whole situation and the gentleman that was helping me was very, very respectful. He demonstrated phenomenal customer service. read more