I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

Gustavo is great! Did the job quickly, gave a good quote in comparison to the others and did…read moreeverything well. He did both the dent repair and paint restoration for me. Would definitely recommend!!

Did a great job! Came on time, was polite and was easy to work with. I would hire him again if…read moreneeded.

Repair of deep dent to front bumper of 2009 Toyota sedan, require new bumper and ancillary parts…read moreand paint. Excellent communication, competitive pricing, addressed my questions on a detailed respectful manner, Two weeks after completion bumper looks great and nice tight fit.

My car looks new! Everyone I worked with was kind and professional. My car came back to me washed…read morewaxed and vacuumed

Very fast and easy. Did incredible work and were less money than the other 3 places I went to get…read morean estimate. It looks better than it did before it got scratched/dented. Big thanks to Luis. They even took care of my rental car. Highly recommend 11/10

When they removed the rain guards from my car to paint the door, they damaged the clear coat on the…read morepillar by using a heat gun to loosen the tape, and dented the molding by prying against it. When reinstalling the rain guards, they reused the double-sided tape without the OEM clips, so by the time I got to work, the guards were falling off. When I raised these issues, they argued that the damage was already there, despite the fact that my 2023 Honda Pilot was essentially brand new. Later, when I brought my car back to address grease all over the inner wheel after they replaced a wheel bearing, they falsely claimed my vehicle had been in another accident because there was a scrape on the lower control arm that was clearly from the same accident that they just didn't want to fix. They also wouldn't show me the photos they had taken from under my car. This made it extremely difficult for me to get the rest of the vehicle repaired at a different shop. I WOULD NOT RECOMMEND!

Everyone I encountered was fantastic. The shop is highly professional, allowed me to bring my…read morevehicle in as soon as the parts arrived (another shop wanted me to be without my car while we waited on parts), Damien, Lynn and Bruce kept me informed throughout the entire process. When a replacement part turned out to be faulty at pickup, they addressed and resolved the issue promptly. I'm very happy with the overall experience and would highly recommend this shop. Thank you!

This is the worst possible place to take your car. I went here because my car got totaled just…read morebecause this retarded ass place decided to include parts that weren't damaged from the accident onto the repair bill. the repair was a 100$ trunk and somehow they racked my bill up to almost 3000$. NEVER get your car appraised here go to a private shop that isn't full of retards who don't know how to do an honest living in their life. FUCK THIS PLACE!!!

They did an outstanding job. Highly recommend. And it's on the public bus route if you wanna take…read moreyour vehicle down there and take the bus back to save the town center

Made the appt and Voila all done. It seems like everything is about $300 ish for dentless repair…read moretho. But u can't even tell. (Well I know where it is but that's me haha. )Also had an owie repair on a wheel. They stripped the wheel where needed and re- powder coated that. Looks great!! They do a great job. They will be our go to.

Great service and superb staff. My car was completed in a day and a half. Thank you Mullans.read more

Two years later and this place is still amazing! I called in to get a quote to fix my car and they…read moreoffered me to send photos or to stop by for a quote. I ended up stopping by for a quote and they were able to buff out a tiny scratch that I was worried about. They took my car back and did it on the spot! I can't say thank you enough to David and his staff! There is a new gentleman at the front that I wish I would've gotten his name so I can mention him here... But he was amazing too!

Great local shop! Doug and his team do great work here with VERY reasonable prices & time frames…read more I came for an estimate on Mon, dropped of on Tues, then ready on Fri! For a front bumper repair: scratch/paint chip. The estimate was very close to the final price & the work was exceptional!

I was stranded with a dead car battery parked across the street. Shop was already closed but a…read moreworker noticed I was having issues and offered to help anyway. I never got his name, but he truly helped me out and showed me real kindness when I was in turmoil in the boiling sun. Thank you, sir. I appreciate that more than you know!