Went in at noon on 06/28/2026 with my 2024 NX 350...Had a piece of truck tire flip up and knock off…read moremy left front rocker molding.(no damage to molding). Manager went back in shop and came back with 4 new molding brackets and replaced the molding...on the spot.took 15/20 minutes...Shook my hand and says no charge? Amazing and I will definitely remember that if/when I need future body work! Thank you Gerber...

Gerber Collision Doesn't Do the glass replacement or repair they contract outside sources. . …read more.. Our KIA was damaged by someone broke in to it attempting to steal it...... Gerber never told us it would be an outside source..... Guy shows up way too early no notice that he is on his way, still in pajamas having first cup of coffee at 7:30 a m. Also failed to tell us some parts not Available in USA so my car is still incomplete but they make sure they still get paid...... Had to call them back out here window was slow rolling up glass shards in the gears, why didn't he take care of that first time he was out here???????????

The weren't the cheapest quote I got for a ac recharge but skilled labor isn't cheap and cheap…read morelabor ain't skilled, they got me in and out in a hour I would definitely trust these guys with any one of my vehicles and that's coming from someone who does all the work on his vehicles.

Once again Austin's has come through for me in my time of need! My car kept dying while driving and…read moreit turned out the cat was bad. Austin's got the part next day and got it installed in a flash. Then the alternator died! So these guys had me bring in the part and hooked up the install. Thank you for always coming in clutch Austin's!!

Highly recommend this True mechanic and not a technician that claims they're a mechanic. Will get…read morethe job done if its possible as not every job can fix everything

Can't believe all the great reviews. This place is the true stereotype of an auto repair shop. Had…read morenot 1 but 2 horrific experiences with 2 different vehicles. Was charged almost double the going rate on both jobs plus they charge ~$95 just to look at your vehicle (& it doesn't come off if you have them do the work) The owner literally screamed at me trying to intimidate me. After my experience here I wouldn't let this guy near any vehicle I own.

Smitty detailed all my needs and the services I requested and exceeded my expectations!…read more I had an excellent experience with Titus Will Collision Center in Tacoma. The entire team was professional, friendly, and communicative from start to finish. They kept me updated throughout the repair process and made everything as smooth and stress-free as possible. The quality of the repairs exceeded my expectations. My vehicle looked like new when I picked it up, and the attention to detail was impressive. What really stood out was their honesty and transparency. Not only did they complete the work efficiently, but the final cost actually came in under the original estimate, which was a pleasant surprise. I truly appreciate their outstanding customer service, quality workmanship, and integrity. I highly recommend Titus Will Collision Center to anyone looking for reliable, high-quality collision repair in Tacoma.

5 Stars. This place is fantastic…read more Brought my Toyota Tacoma in to repair the door frame on the passenger side and while it did take longer than I would've liked, I was both able to get my truck in sooner and get it back faster than any dealership and a lot of repair shops. They had done a good job on it, but after the repair, my passenger door was clunking when I opened and closed it, so I brought it back 2 months later and Smitty was able to help get it fixed for no charge. Genuinely cannot recommend this place enough, I will be recommending it to anyone I know who needs a repair or service.

Very frustrated with Volvo Cars. I have a a 2021 Volvo XC90 Hybrid that had a hybrid battery cell…read morefail in FEBRUARY - 5 months ago - and its under warranty but I still don't even have an appointment to fix it. This means I can't charge it, so my gas budget has increased by 4x. It also means that there is going to be extra wear and tear on the engine and battery as I continue to drive it. Currently have been on hold for OVER ONE HOUR, and the chat line they mentioned to try on their web page is grayed out and it says it's not available. This is completely unacceptable.

Very nice place to look for Volvo cars. A nice young man was helping us. Patient, very…read moreknowledgeable and kind.

There's a lot of body shops everywhere you go and that's easy to see, Just look how people drive…read morearound here. You can see how he takes care of his customers the attention to detailNo matter if it's metal worker fiberglass work replacing with genuine partsTrue body and Fender guys are artist when they color match they look and see Imperfections a mile away it's good to find the thirst still true body Fender people out there sure it's good to see all these young kids getting their their chance but I don't want somebody getting their chance working on my car I want a true professional read the other post the people talk about the care that's given Brandon and his crew are class act

I have worked with Brandon, the owner, on several repairs and the finished product is always done…read moreright and he will always go above and beyond to ensure you are happy as a customer. Automotive Images handles all of the details and communication with the insurance company and even offered to have my vehicle towed. Fortunately I didn't need a tow, but from start to finish it was breeze repairing the rear bumper on our car.

We had a little damage to our 2024 Hyundai Tucson and called several auto body repair shops to get…read morean estimate. We found out that many of the shops contacted did not do business with Progressive Insurance Company, however Crash Champions (Federal Way) did do business with this particular insurance company. From the moment we stepped into the office, we were greeted by office staff. Prior to our arrival at the repair shop, they had contacted Enterprise Rental and an agent was waiting for us in the office. After completing paperwork, we were whisked off to the Enterprise office to select a rental car. We ended up with a 2021 Subaru Forrester (lousy car). Damage to our car was minimal so in about five (5) days we got our car back. After close inspection, we were pleased with the job done. I mentioned to one of the workers and mentioned how difficult matching any pearlescent paint was and was told white is not that difficult, but black pearlescent paint was. Crash Collision even took the time to clean the interior of our car so it appeared to be practically brand new. Nice touch. We would highly recommend this repair shop should you need one. Great job.

This is a genuine warning for other customers who are considering Crash Champion, especially for…read morethis location. On 4/8/24, I was informed that my car bumper was damaged while I was at work.The responsible party left only an email, but a kind bystander provided their license plate, which allowed me to proceed through insurance. I initially reached out to the responsible party, but after unclear communication, I proceeded through their insurance (Progressive) with the help of my insurer, GEICO (claim #24-2228395). Progressive guided me toward their preferred shop, Crash Champions. The repair was completed on 5/14/24, and at the time, everything appeared fine. On 1/22/25, someone hit my bumper with a shopping cart at the same parking lot while I was at work. A section of paint peeled off. The peeling progressively worsened over time. On 6/24/25, I visited Pro Finish Quality Collision Repair in Kent, WA, where I was informed that the prior repair would need to be redone entirely because it was not done properly, with an estimate of around $2,000. I then sought additional opinions from Kent Collision Center, Kent Collision Center, and Bratch Auto Body & Repair. Across multiple independent shops, I was told that the issue was related to improper paint adhesion (such as inadequate surface preparation or missing adhesion promoter). One technician even noted how easily the paint could be blown away. I contacted Progressive regarding this and spoke with a representative (Brad/Brett). While the initial interaction was professional, a follow-up call became confrontational and argumentative, and my concerns were dismissed, with the prior repair fully defended. There were also two other issues with customer interaction from Crash Champions. I am very patient with service staff due to my own work experience, but they have the most passive-aggressive tone during every phone call. Additionally, my sister, who helped pick up the vehicle, was asked at least twice to leave a positive review, which felt inappropriate. I cannot stress enough that you must get a second opinion before proceeding with repairs here.

Keo, the salesperson, was very professional and friendly. He took the time to explain every feature…read moreand design of the car, allowing me to make my decision with zero pressure. The store manager was also great. I was especially impressed by the finance manager, whose professional and straightforward approach made the paperwork a breeze. When I finally picked up my new car, the whole experience was just pure joy.

It was my first time buying a car from the dealership.. as soon as we got there, we were met by the…read moremost pleasant young man named Damian. He made the whole experience amazing. I definitely recommend this dealership, and even more than that I recommend Damian to be your sales person. We will be going back there again to get another car. Very pleased with the staff there.