The customer service was amazing and I had a one off issue with my bumper, They didn't hesitate to…read moretroubleshoot the problem and take time to find a solution to get me back on the road.

My husband and I were impressed with the quality of service provide. Jill Frank was especially…read morehelpful, knowledgeable, and personable. They arranged our rental car as well.

Scott is so kind and thoughtful. He agreed to fix my tail light even though it's not something he…read moredoes on the regular and it felt like he treated me like family. Very kind of him. His girlfriend Sara is also so kind and easy to talk to. I would highly recommend them for any autobody projects!

I have an older GM truck that had a rust spot on the cab that was spreading. I found Raley's on…read moreYelp and was impressed with the reviews from other customers. I had previously had some work done through insurance at another shop and wanted to add fixing the rust spot, but that shop refused the work and said they didn't want to deal with rust. When I first contacted Raley's, they said that they were booked six months out. But then he asked a few more questions and determined that the work I needed done would be a quick job for him to complete. We set a time for an estimate which was in the evening so I did not have to take time off from work. This is a small business and is located at the owner's property between Sumner and Orting. I was happy to give my business to a locally owned small business. The wife and husband operate the business together. Heather was very good at communicating with me and scheduling was flexible. They allowed me to drop my truck off in the evening on a Sunday so again, I did not have to take time off from work. I really appreciate that flexibility. The estimate was very good and he was also able to install a bumper that my husband bought and wasn't able to install. I was extremely happy with the price and the quality of work. The entire process was stress free and I was so happy to get this problem taken care of. I highly recommend Raley's for quality of work, the price, the communication, the flexibility and the fact that supporting their business is supporting a local family business. I will definitely use this shop in the future if I need auto body work done.

Made an appointment and confirmed expectations as part of that appointment…read more Showed up at my appointment time and was told very different information. Escalated to an argument and the staff and manager refused to take any accountability and continually shifted blame their 'Texas Office Customer Support Team. Unable to resolve and had to cancel and take my vehicle elsewhere. Do not recommend.

They helped me when my SUV was totalled. The staff were polite and knowledgeable. They worked with…read moremy insurance. The whole process was painless thanks to them.

Had a dent on the A pillar of my matte paint. I used a self repair kit and created a high point to…read morego along with the original dent. I wasn't expecting perfection but that's what I got. Travis is that Dude.... Mad skills. I highy recommend Flawless dent repair.

very impressive dent repair for what I believe to be a fair price. Excellent communication and…read morecustomer service

I took my car in for body work and paint. They said it would take 5 days. It took 22 days…read more I paid for a new bumper and repair of minor dings and dents. They missed some. When I pointed them out, they charged me $80 for each correction. I should not have had to pay for them to fix their poor craftsmanship. Their final insult was a surprise charge of 3.5% for using my credit card. BEWARE.

Steven and the whole crew hit a home run with my truck. From…read morehelp finding the color that I was looking for to the excellent work and paint. Fast efficient work. I can't thank them enough for making this work for me. Great communication, affordable prices.

I had an awful experience with this shop and would not recommend them to anyone. They initially…read moretold me my car would be ready in two weeks (by the 9th), but instead, they called me 10 days early (on the 31st, a Friday) and demanded that I pick up my car immediately and return the rental for insurance purposes. I was in Seattle at the time and told them it was impossible with such short notice. When I arrived on Monday to pick up my car, they presented it to me for a quality inspection, but it was covered in rainwater. I immediately noticed a 9-12 inch scratch that was completely unrelated to the repair. The estimator kept insisting it was preexisting when it clearly was not. After running inside to check previous damage photos, she returned with the owner and finally admitted fault. Instead of properly fixing it, they tried to tell me they would just buff it out with wax. I made it clear that waxing wasn't a proper fix and that it needed to be repainted. They refused and became aggressive, yelling and arguing with me. While I was documenting the damage, they even put their phone in my face and started snapping photos of me--completely unprofessional and disrespectful behavior. I've never experienced service this terrible at any auto shop. Avoid this place at all costs.

No one ever WANTS to have their car in the body shop, however since I had to take my Mazda CX-5 in…read moresomewhere, I want to say I am extremely pleased with CARSTAR. They made everything super duper easy. They got me in very quickly, helped me arrange my rental car to pick me up from the shop, kept me updated daily with text updates as well as when my car progressed into the next stage of repair, and when my car was finished and I went to pick it up, they got me in and out very quickly AND handled getting my rental car returned for me. They were extremely friendly and efficient and helped make a situation that I was completely dreading turn into a very positive experience. What's even better is that they finished my car a week ahead of schedule and even cleaned it inside and out for me! I would highly, highly recommend CARSTAR if you ever need to have your vehicle worked on.

Took my Tahoe into to discuss a possible warranty repair for paint that was chipping off on the…read morefront bumper cover. The bumper had some scrapes and rock chips but the chipping in those areas was due to poor paint adhesion clearly. The chipping went well beyond the slightly damaged areas. I explained I was not looking for them to take care of replacement but was looking for solutions since I had a lifetime warranty on the work performed 6 years ago. I had been using this shop for many years under Mark Denny's ownership and took it there due to that. They had always done good work. Because they are now new owners and there was obvious impact areas they declined any responsibility or suggestions of solutions. Not any offers to do any repair at any cost. The initial visit was somewhat contentious because I only had the warranty paperwork. They said they needed the original work order but I didn't have it because all was paid by the insurance company of the person that caused the damage. I did have the original warranty with all the work order and claim numbers. There was no attempt to help and I felt the customer service was very poor. I even asked if I brought a new part to them would they paint it. They denied and deferred to the warranty exclusions and reminded me they did not do the work. Too bad I was treated this way. It was a great business under the previous ownership. By the way, the original work order was for over $18,000. A couple hundred dollar paint job on a new part would have made me happy.

Seriously the worst repair shop around stating you're not gonna repair my car with the parts I…read morealready spent money on. I hope you all lose your fucking business license you fucking assholes!!!!

Kevin is great. Quick response, communicates well, reasonable on pricing. He is very careful with…read moreyour car and will tell you if a repair is likely to cause paint cracking or other damage.

Kevin's skill & expertise took my car from "what happened" to "SHAZAM"!!!…read moreSince he worked on my car, it's now unrecognizable. Kevin, the owner of PDR Services, transformed my car, giving it a beautiful, mirror-like shine. It honestly looks brand new, & I still am amazed when I look at it, & think about how it looked before. I'm so grateful & impressed by his amazing work & attention to detail. My car had numerous, visible scratches all over it, the hood was the most damaged from neighborhood cats & likely, raccoons, making their home on it (I don't have an indoor garage, and never used a car cover); Kevin clearly & honestly explained what he'd been able to do with respect to getting the scratches out, & he didn't disappoint when I saw the end result). He always kept me informed from start to finish, about when he would be at my home to begin the work, how long it'd take him to finish, & texting me if & when he'd be delayed by traffic - he's a consummate professional who knows his stuff, & is very easy to talk to & work with. His fees were reasonable & it was super convenient having him come to me to do the work. If you're looking for someone to transform your car & give it some badly needed loving care, don't think twice about whom to call. I highly recommend hiring Kevin for this type of work for your car - you can count on Kevin to give exceptional results!