Truly had such a great experience with this shop from beginning to end! Their 5-star reviews…read moredefinitely speak for themselves. Beans and David are amazing! Thank you to everyone who worked on my car and how easy the process was. Stress free and I didn't have to pay out of pocket trying to get a rental. If I ever need repairs, I know where to go !

Great service and superb staff. My car was completed in a day and a half. Thank you Mullans.read more

I hate to do this, leaving bad service reviews. especially when you provide opportunities for the…read moresituation to be corrected. But when people don't want to be accountable, you must make them accountable. I have had two vehicles that have been serviced through this collision center. PCC was referred & as they are on auto row in Fife & where some of the dealership, specifically Audi, send vehicles for work. My first encounter with PCC pre-Covid went without a hitch. Great service. However, my most recent interaction in the last two months has not been nothing but an absolute nightmare and this review must be submitted. I unfortunately was in a hit-and-run over the summer. Impact was to the passenger door and front panel. Two weeks into the repair I returned to the shop for updates only to appreciate and have to inform the shop manager that the front windshield had been shattered. Paramount took ZERO accountability despite they're being intake photos that showed no damage. They then turned it over to the insurance company, which then only disappointed me even further blaming it on a rock chip. Again, the intake photos show no damage to my windshield. Refusing to take accountability of this new damage, at least Paramount then gave me a $200 discount, essentially the cost of my windshield deductible as i had to open a 2nd vehicle claim for that repair. Subsequently, weeks later when I took my vehicle to my import shop for standard maintenance and oil change... Their technicians appreciated that undercarriage parts along the passenger side front axle were just sitting atop axle, broken and clearly not in place (Rolf's Import Auto btw & highly recommended). When I presented this information to PCC, immediately their response was well we weren't in that area of the car and that we won't take care of restoration unless we reopen another claim through your insurance company. This was rather astonishing for them to claim as they had removed the passenger door, front passenger panel, and front bumper for my repair (correction...not the front passenger side panel as you can see in the image I've provided). Prayerfully, I will not be in another collision however, if I do... more likely than not I will NOT return to Paramount as they've demonstrated their lack of accountability and full service. It is rather unfortunate and poor experience in service overall.

Communication and estimated repair time could have been better. When picking up our car we had a…read morequestion about the paint. The super tall, derpy guy "helped" us. Then proceeded to tell us what "trash" and "garbage" the paint on our 2025 Lexus is. So unprofessional and rude. Will never go back to Paramount Centre and will discourage others from taking their cars too.

Came here because my BMW was rear ended and needed damages and paint fixed and the entire team was…read morehelpful and willing to do anything to get my car back to 100%. So grateful, thank you especially to Mark who had great attention to detail and fixed anything I wasn't happy with.

My Tesla has minor front end damage, my vehicle is drivable, but due to a flap hanging over the…read morepassenger tire, I wanted to tow it in rather than drive it. I was told they don't accept tow-ins due to the assumed extensive damage that would come with a vehicle that can't be driven in. So I asked if I were to zip-tie the flap and drive it in, if they would then take the vehicle. I was still told no, with some annoyance that I would dare try and find a work around to their rule. I tried to show pictures of the minor damage so they could see it wasn't extensive at all but they weren't interested, they just don't want vehicles towed in. I have to assume based on the reviews, it's because they just aren't competent at fixing anything much more than minor scratches. After the interaction with the front desk lady, I have never been happier to take my business elsewhere. According to the other reviews, they do poor work anyway so maybe she saved me a headache in the long run. If you read reviews like I do, trust your gut and go elsewhere. Attached is a photo of damage that is too complicated for this shop to manage. I mean if this is too much for them, do you really want them doing ANY work on your $50k+ vehicle??

I would highly recommend this body shop for any type of car repairs or auto body repair. Cesar…read morewent above and beyond to repair my recovered stolen truck, to its original condition. It was definitely a very difficult repair, due to the make and age of my truck a 2000 F 250, diesel. Truck was stolen and recovered, with major electrical damage and moderate body damage, along with stolen stereo. Unbelievable customer service, for any business, I would say he was the best I have ever encountered. Cesar kept me informed every step of the way, managed any issues that arose (due to difficulty ordering parts for a 26 year old truck) and despite me being 800 miles away during the repair, I was never uneasy about what the timeline was, or about the safety or storage of my truck. I had to fly up from California to retrieve my truck this week. Truck was immaculate, ran perfect (better than before), every detail was taken care of and on time. Truck was detailed and ready to go. Drove it home and as I look at in my driveway (drove it 800 miles home), I couldn't be more satisfied. Thank you Cesar and your incredible crew.

Great business! Worked fast and efficiently with our insurance! Our car was totaled so I can not…read morespeak on their work but we were impressed with their fast friendly service.

Highly recommend this shop they did an amazing job! They were very quick and efficient and very…read morecommunicative throughout the whole process, customer service is also very great!

Pacific Motor Co collision shop impressed us so much because they ordered the parts right away,…read moretold us we could pick our work vehicle up the next Friday, and then called us on Wed telling us it was ready 2 days early because parts came in early. They are amazing. We have never had such a great timely experience.

My rearmost van seats that were folded down grew green fuzzy mold. I texted and they were able to…read moreget me in the same day. I only requested mold removal because I have an allergy and can't do it myself. The finished service was well beyond my expectations. The carpet looks brand new. The mold was completely removed and the vents sanitized. It was worth every penny. I had to share this gem of a business.

I received a gift certificate for the holidays and was a bit nervous to try a new business. Holy…read moreheck was i nervous for nothing!!! Kathy and her team did a fantastic job on my kid encrusted car. My three year old suv looks brand new. I can't recommend Fatz enough!

This shop has relocated to 702 E 64th Street Tacoma 98404…read more By far the BEST experience I have had with any repair shops!! Al was very helpful & communicative the entire time! My car looks & drives brand new. The customer service was impeccable from start to finish. Very thorough communication & high quality work. They truly make this stressful situation basically stress free for me. I highly recommend this Car Star location! USAA recommended this location to me & I'm so glad they did! I won't go anywhere else for my repair services

Front desk personnel was very polite and considerate. I felt like my business was appreciated.read more

I have a car that is very prone to needing work done on it and have always gone to McCabe's. They…read moreare the only ones I trust to work on it! Recently we've been battling overheating and worked with Chad trying to figure out the problem. They kept me informed throughout the process and didn't move forward with anything without my approval. My car now finally runs like a car without any amount of overheating for the first time in a very long time! Thanks!!

I've been to this shop three times now, all for routine maintenance on two separate vehicles (two…read moreoil changes, brake fluid flush and a front brake job). I've interacted with multiple advisors and a mechanic and so far the experience has been excellent. Communication has been solid, their pricing is in line with other places, they use good quality parts and fluids, and they have an excellent warranty. Can't find anything to complain about.