I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

sent pics. lead nowhere. needed to come in for an estimate…read more Duh.......just say that, don't play the pic card. waste of my time.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I'm up in Tacoma visiting family and the splash guard thing above the front right tire has come…read moreloose and is grinding against the tires when I drive. I called Precision hoping someone might be able to help me get it secured so I can drive home safely tomorrow. They got me right in! Like immediately, AND they aren't even charging me. I am literally considering waiting until I come back up next month to have them do the necessary repairs. Highly recommend

Great service and a wonderful place to take your car. They have a huge variety of custom retrofits…read moreavailable and their staff and techs are very knowledgeable and friendly. Definitely recommend.

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

NAC does a phenomenal job with your vehicle. They take such detailed and careful care -from the…read moremoment it arrives on their lot to when you pick it up and leave. I noticed some blemish when I went to pick up the car and they immediately looked to get it fixed and replaced on the spot even though the mark wasn't there an hour ago on their inspection. they thoroughly fixed the damage to the rear of the car, and even went above and beyond to buff out / detail some of my front that was unrelated to my original incident. super nice and thoughtful, I was blown away by the service and quality of work. they do have an account with Tesla so they order OEM (original parts direct from tesla), so you have peace of mind that your car is returned to its original state of quality. they also have 5yr warranty on their fixes so you can be assured the work is maintained or they'll help you fix until you're happy.

Communication and estimated repair time could have been better. When picking up our car we had a…read morequestion about the paint. The super tall, derpy guy "helped" us. Then proceeded to tell us what "trash" and "garbage" the paint on our 2025 Lexus is. So unprofessional and rude. Will never go back to Paramount Centre and will discourage others from taking their cars too.

I hate to do this, leaving bad service reviews. especially when you provide opportunities for the…read moresituation to be corrected. But when people don't want to be accountable, you must make them accountable. I have had two vehicles that have been serviced through this collision center. PCC was referred & as they are on auto row in Fife & where some of the dealership, specifically Audi, send vehicles for work. My first encounter with PCC pre-Covid went without a hitch. Great service. However, my most recent interaction in the last two months has not been nothing but an absolute nightmare and this review must be submitted. I unfortunately was in a hit-and-run over the summer. Impact was to the passenger door and front panel. Two weeks into the repair I returned to the shop for updates only to appreciate and have to inform the shop manager that the front windshield had been shattered. Paramount took ZERO accountability despite they're being intake photos that showed no damage. They then turned it over to the insurance company, which then only disappointed me even further blaming it on a rock chip. Again, the intake photos show no damage to my windshield. Refusing to take accountability of this new damage, at least Paramount then gave me a $200 discount, essentially the cost of my windshield deductible as i had to open a 2nd vehicle claim for that repair. Subsequently, weeks later when I took my vehicle to my import shop for standard maintenance and oil change... Their technicians appreciated that undercarriage parts along the passenger side front axle were just sitting atop axle, broken and clearly not in place (Rolf's Import Auto btw & highly recommended). When I presented this information to PCC, immediately their response was well we weren't in that area of the car and that we won't take care of restoration unless we reopen another claim through your insurance company. This was rather astonishing for them to claim as they had removed the passenger door, front passenger panel, and front bumper for my repair (correction...not the front passenger side panel as you can see in the image I've provided). Prayerfully, I will not be in another collision however, if I do... more likely than not I will NOT return to Paramount as they've demonstrated their lack of accountability and full service. It is rather unfortunate and poor experience in service overall.

There's a lot of body shops everywhere you go and that's easy to see, Just look how people drive…read morearound here. You can see how he takes care of his customers the attention to detailNo matter if it's metal worker fiberglass work replacing with genuine partsTrue body and Fender guys are artist when they color match they look and see Imperfections a mile away it's good to find the thirst still true body Fender people out there sure it's good to see all these young kids getting their their chance but I don't want somebody getting their chance working on my car I want a true professional read the other post the people talk about the care that's given Brandon and his crew are class act

I have worked with Brandon, the owner, on several repairs and the finished product is always done…read moreright and he will always go above and beyond to ensure you are happy as a customer. Automotive Images handles all of the details and communication with the insurance company and even offered to have my vehicle towed. Fortunately I didn't need a tow, but from start to finish it was breeze repairing the rear bumper on our car.

Tom was able to get me in the next day when I got a really big dent on the passenger side front…read morebumper. He did an amazing job! Not only did it take faster than the time he estimated, the dent looked like it was never there (except for a few paint scrapes, but I was totally okay with that). It was also a lot cheaper than other PDR had quoted me for the dent. Highly recommend!

If you have a dent on your vehicle. Even one that others say they can't fix take your vehicle to…read moreTom. He does great work and truly is a master. I was quoted "Tesla tax" on my son's Tesla with a small dent. Tom didn't do that. He quoted me a fair price and did the work. It's flawless. I will take all my vehicles to him when I need a dent pulled. 5

Was able to come in the same day with the part to change my door seal on my 2015 bmw 428iread more

Our Volvo XC60 was rear ended. Top Auto Body has best collision repair service ever! Repairs to car…read morecame in at less than estimate & were below what we anticipated. Even better, car was ready 5 days before we expected. Thank you!

The customer service was amazing and I had a one off issue with my bumper, They didn't hesitate to…read moretroubleshoot the problem and take time to find a solution to get me back on the road.

My husband and I were impressed with the quality of service provide. Jill Frank was especially…read morehelpful, knowledgeable, and personable. They arranged our rental car as well.