Everyone I encountered was fantastic. The shop is highly professional, allowed me to bring my vehicle in as soon as the parts arrived (another shop wanted me to be without my car while we waited on parts), Damien, Lynn and Bruce kept me informed throughout the entire process. When a replacement part turned out to be faulty at pickup, they addressed and resolved the issue promptly. I'm very happy with the overall experience and would highly recommend this shop. Thank you! read more

This is the worst possible place to take your car. I went here because my car got totaled just because this retarded ass place decided to include parts that weren't damaged from the accident onto the repair bill. the repair was a 100$ trunk and somehow they racked my bill up to almost 3000$. NEVER get your car appraised here go to a private shop that isn't full of retards who don't know how to do an honest living in their life. FUCK THIS PLACE!!! read more

We made an appointment to get a quote on a dent in my car. We were able to make the appointment online and get in within the week. They were super efficient and knowledgeable. Prices were comparable to similar businesses in the area. We have not fixed the dent, but they are definitely on our list. Thank you for your help! read more

1. OEM parts, most impressive effort by the shop 2. paint job perfectly matched 3. flawless fit and finish, very impressive work 4. update on repair progress regularly 5. courteous and professional on delivery day, picking up the car, it's in pristine condition thank you guys! you guys are really good this place is solid, not only superb workmanship (flawless fit and finish) but also good value for the money and time, especially when there so many workshops around, it's great to discover this place completely agree with the other customer's review, this particular shop is hands down the best read more

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This place is awesome. Highly recommended. They have done repairs to my car several times during the past 1-2 yrs. I get my car back looking and feeling brand new each time! :) read more

I am writing to negate my prior review that was posted to carwise.com. I attempted to revise my original review but modifications are either not allowed, or difficult to do. I originally thought this shop did a good job but years later I had to have their work taken apart and evaluated and the results were shocking. They failed to completely weld my vehicle back together and made many other short cuts that appeared to be cost cutting steps. The situation was so bad that my insurance company ended up agreeing to take the car in as "totaled" even though I had been in no other accidents than the one this shop supposedly repaired. I not only do not recommend this company, but I caution anyone with a family who might drive in the cars that they work on against using them. read more

Premier Collision CARSTAR - Screenshot of my original review - Body Shops Near Me - Tacoma, Washington

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Hands down the only collision shop I will ever go to. Timely, polite, and knowledgeable the people that work here just do a damn good job. They also deal with higher end vehicles as well as daily drivers. read more

My car was backed into one night and damaged left on its rear. Living nearby, I popped into this auto body shop and greeted immediately despite being busy. I was able to get a quote and get scheduled for repairs. They found underlying damage and contacted my insurance. Insurance took a while to approve the repairs but they ordered the parts in the meantime and were ready to go when they got the green light. They kept me updated throughout the process, which I really appreciated. My car came back repaired perfectly and even came back sparkling clean on the inside (such a nice touch)! I can see why this auto body shop stays busy! Thank you Cesar, Bruce & Terrell! read more

I had vandalism leave me missing a passenger side mirror, I was really upset that there were no other seemingly competent body repair shops available in the area, this being my third try in a month to have the repair done. I paid out of pocket for the mirror at the time of my appointment, within a week the mirror arrived and was installed to perfection, they were also a less pricey option than I imagined. It seems they have a perfect rapport with the factories so that they may pass on such a seamless experience to each customer no matter the make, model, and or year of the vehicle. This is important because the focus should be on a pleasant experience for the customer and being equally accommodating to those whom are paying out of pocket instead of through their insurance. read more

I want to personally thank Cesar Juarez and his team for taking care of me and my Jeep. They put a new convertible top on my 2003 Wtangler and handled my insurance. They washed and vacuum ed out after putting on the top. The Stadium location is in My neighborhood. They have worked on it before and have always given me way more than I expected. Thanks again Cesar and Team. read more

I was referred here by Subaru to fix my Forester after an accident and I could not be more pleased! Great communication, superb job - I can honestly say my car looks better now than it did before the accident, like brand new! And it was nicely detailed and washed before I picked it up. I will definitely be a return customer if we ever need work again. Thank you!! read more

My car turned out to be totaled from a deer collision, so I didn't get it repaired. Before I picked it up, they helped me to make it operable again by fixing the door so it would open and taking off some frayed plastic by the wheel. They creatively found a way to hide a key for me inside and even washed the deer poop off the side. Very kind of them to do all that without charge. read more

Amazing customer service! I've never dealt with any sort of car trouble before so I really appreciate how smooth and easy they made my experience, and all the little touches. Though I initially came in a little before closing time, Sadie was very patient and helpful. Matt even drove me to work after I dropped my car off, and when I got it back it was washed and vacuumed. The work was done in exactly the time estimated. The final price was a little higher than quoted, but they explained the discrepancy upfront without me having to ask. The only thing I noticed was an extremely tiny bubble where the paint was redone, but it's not even visible, I just happened to run my hand over it. I will gladly take a tiny imperfection over the giant mess that was in its spot :) Hopefully I won't be running my car into stationary objects again anytime soon, but if I do, I know where to go! Highly recommend these guys! read more

PLEASE READ BELOW!!!! I took my vehicle to these fellows due to an accident that was self inflicted. Devasted emotionally actually. Professionalism from the start from Mr. C. Upon picking said vehicle my car had been washed, vacuumed, inside windows? check. Added oil to engine... etc. Seriously I will only NOTE that the owner and operators of Premier Collision are top notch. The detail and quality that goes into the work that the servicemen provide will not disappoint you. thank you. www.andreasnow.com read more

Avoid this place! A 5-day repair dragged for three weeks. They added new damage to my car: a body side scrape and a cracked headlamp. When I went to pick up my car and pointed out the new damage they lied and said it was there at the outset. Multiple calls to my insurance company lit a fire under the body shop. They confessed responsibility for the new damage. They knew it, too. The first time I came for my car, they parked the damage away from the sun, hoping I would not notice. I wish I could give them a below zero rating. Avoid this place. They are crooked. read more

Car Star Premiere Collision is a great company. They repaired my 2017 F-350 after it was rear ended on the freeway. The staff is quick and friendly. They are attentive and the repairs were great! read more

Our car was hit by another, and our insurance company recommended Premier to get the damage repaired. We could not have been happier. Tim and his crew at Premier are professional and courteous, and the work was done on time and correctly. We highly recommend Premier. read more

I would give them more than 5 stars if I could! I managed to break a tail light and dent my bumper pretty badly (dumb post just jumped right out!) a week before I was due to go out of town. Not only did they repair my car perfectly, and for a very reasonable price, but got it done in less than two days. Not only was this quicker than promised, but it was nicely vacuumed and washed when I picked it up. I hope I never have to use them again, but I would definitely not hesitate to do so. They were wonderful from start to finish! read more

Cesar who works the front desk is the coolest & most honest guy. They did work on my BMW a year or so ago and did a flawless job. I brought in my Jeep to see if they could paint some of the emblems, and he showed me a way I could get it done cheaper than painting. That kind of honesty right there (especially in the car business) is the type that makes me go out of my way to refer these guys. Anytime I have a friend needing body work done to a car, I'm sending them this way! Thanks guys. read more

I posted a review of Premier Collision CARSTAR about a year ago, and gave them 5 stars for excellent work. Well, fast forward a year, and my car was damaged again...same fender. They repaired my car, communicated with Allstate, (the other guy's insurance), set up my rental car, vacuumed and washed my car, and it was completed before the promised date. As I said in my last review, I would return, and I did. I will return again if necessary. Hopefully I won't need to. Great work and great customer service again. Thanks. read more

I don't know much about cars, but I know plenty about great customer service. After my car was hit by a drunk driver, I had it towed to Premiere based on Yelp reviews. From beginning to end the experience was awesome. They were very empathetic to my situation, handled all of my insurance matters, washed and vacuumed my car, and even offered to return my rental--tip top service. They made a very stressful situation a lot easier for me. Thanks Tim & the Premier crew! read more

They never ended up returning my initial call, but I called back anyway because I needed a damage estimate and this place is just down the street. They told me I could just drop in, and when I did I ended up being in and out in about 15 minutes with everything I needed for my insurance company. read more

I smashed in the entire right side of my suv and after they repaired the damages I got it back looking brand new. I'm so happy with their work! Office and shop are clean. Genie at the front desk is an absolute gem and kept me updated the whole time. It only took about 5 weeks which is insanely fast for how badly my car was damaged. Thanks guys! read more

Took our side swiped SUV into Premier Collision for repair. The repair was done professionals and matched the estimate. Customer service was above and beyond our expectations. SUV was returned sparkling clean, inside and out. Superior job. Thank you, Tim McKinney! read more

This place is a joke. It took them 5 tries to fix my bumper, and it still doesn't look right. They've also lied to me on multiple occasions, thinking I wouldn't catch on. My car was backed into square on the blind spot detector, which they said they repaired, with no documentation to prove it. One day I was merging on the freeway when it failed. Matt, the owner, said it was probably because there was something in my blind spot , not that it was broken. Really?! Own up to your actions, dude. You obviously didn't repair it. This was after they offered to take it to the mechanic down the street to check out the blind spot detector and not to the dealer, which would void my car's warranty. After 5 tries at the repair, I contacted corporate Car Star. I took it to a different Car Star, and guess what? They didn't replace the brackets on my bumper, which is why it wasn't flush with the rest of my car. Replacing a bumper isn't rocket science, but for this place I guess it is. I tried to be nice and cordial about all of this, but I'd have to be an idiot to keep taking my car here after 5 tries to fix it. Maybe for a 20 year old car this is the place to go, but for a brand new car take it somewhere else. read more

Just recently had my car worked on here and could not be happier with the level of service and outstanding quality!! Matt, Sadie, and Cesar are professional and go out of their way for their customers! Got my car in right away and the work was done is less than a week! Love these guys! read more

These guys are great. I had to replace several car Windows due to vandals. They took great care of me and their customer service is excellent. I hope I don't have to go back there, but of I ever need to, I am glad I know where to go. Thanks guys! read more

This company is an absolute joke. I took my car in that I was told was totaled from another company and they repaired it. If you could call it a repair. Nothing is flush, I already had to take it back twice to adjust things and they gave me a chipped tail light, told me that they would have a new part and they have yet to call me back and it has been 3 weeks. ***THEY DROVE MY CAR 165 MILES AND HAVE NO EXPLANATION FOR THE EXCESS MILEAGE*** however they had no problem forking over $40 for gas because they left me on complete empty after joy riding my si civic. What does that tell you? Do not give these fools your vehicle. They pushed back my return date 3 times .. being over a week after i was told i could pick it up. Never again. read more

These guys did a GREAT job! -I was definitely shaken up form my accident, I had really messed up my brand new car and I, of course, wanted it to look just as new when I got it back. When I met with Matt I knew I had put my car the right hands. Premier Collision was able to get me right in for an estimate and set me up with a loaner car. Matt was very nice and worked with my insurance adjuster and company making it extremely easy for me. I didn't have to lift a finger, which I appreciated since I do have a full time job. When my car was finished, which was done in the estimated time I was originally told, I was very impressed. You can't tell my car was ever in any sort of collision. Besides the excellent workmanship and the extreme level of professionalism, I am just overall VERY impressed. Although I hope I will never have to use their services again, I know exactly where I will go if I have another issue with my car and where I will be sending my family and friends. Five stars for sure!! read more

CARSTAR is a 5 star. The work they did on my Prius for the repair of my bumper and body work is perfect. The staff is friendly and helpful. And they even cleaned my car inside and out. It looked like a new car when I got it back. Thanks guys!! read more

I had a leak- water finding its way into the cab of my truck. Very mysterious and annoying. Tim and his crew tore the truck apart inside and out, tested and retested, found it and fixed it. But this review gets better. Like 5 months later, the leak returned. I had also changed insurance companies- the first incident was covered because it had been related to a windshield claim. But I did not expect a shop to take the truck back because they could easily say, what did you do to it in the last 6 months? Tim however backed their work 100%, took it back in, found the cause of the leak, and again found it and fixed it. If you prefer to work with a shop that truly guarantees their work, this is one business that does. read more

Looks like a very efficient operation. They happily did a small, 5-minute cosmetic repair for no charge. I will be back when I more extensive work done. read more

My wife came home from shopping only to find out that her van had been hit in the parking lot. We called Premier Collision and spoke with Tim. He talked us through the process and got the ball rolling with both the insurance company as well as the rental car agency. All we had to do was bring the van in. Great results! Great turn around time! Great customer service! Great overall experience for somebody who has not had much experience in auto body work. Thank you Tim and staff for making the overall experience better than I could have hoped for. read more

This is the most honest and fair body shop I have ever encountered. Tim was more concerned about taking care of my needs than maximizing his profit. His work was on time, just as promised and final cost under the initial quote. I would not consider going anywhere else with any future problems. read more

The service was very professional and done in a very timely manner. The quality of work was great. I was extremely pleased with the repair. I would recommend because they did an outstanding job! read more

This is the best place I have been for car needs hands down. I had my car taken here last year when a tree fell on it and I took it back when I needed a major service because they were so great. The owners are the ones I communicated with most, Matt and Brit. They kept me updated when they got my car the first time, and from then each time they heard from my insurance company and the adjustor to make sure all of us were on the same page. My most recent visit was very pleasent indeed, I expected not to have my car for the 3 or 4 days and they provided me with a loaner car, but after day 2 in the shop I got to pick up my car, washed and vaccumed too. Needless to say they work quickly and are also very friendly. I might mention family friendly too, they had candy for my little one and gave him a neat car calendar which he loves. I would recomend Premier Collision Services to anyone. Thanks Guys! read more