I have not even brought my vehicle in yet and I am a fan! I called to get a feel for the place after my recent accident and the woman that answered the phone, Cassandra, was informative and honestly so patient with me and the list of questions I had. I have not been in an accident before and it was a little overwhelming to be honest, my insurance gave me a list of shops to choose from and I had no clue where to go. Not only did she answer my questions but she offered to get in touch with my insurance and the rental company as well to make it as smooth an experience as possible for me. I just really appreciated her, and am happy to know when I drop off my car I can feel comfortable. read more

**** Horrible Customer Service ***** I took time off to come here. I had an appointment to get an estimate and possibly repairs done here. The front desk person couldn't find my appointment or my name in their system. After telling me I didn't have an appointment she found me in the system and refused to see me. She told me "You just want an estimate , we are too busy for that. Maybe come back later, we might have time for you then. No one is going to help you right now. Come back later today, we might be able to see you" After showing her my appointment and trying to explain the situation, she refused to listen to me and continued with a dismissive tone. Wow, If this is how you treat customers, I am NEVER coming her again! read more

Brought my car here as recommended by my insurance company. Had a bit of front end damage to the bumper and surrounding area from hitting a rather fat raccoon. Rolando handled my service and was very good with status updates. The estimated completion date was pushed back due to pats availability, but that's been an issue many industries recently, and I understand. I picked my car up today and work was great. Paint colors match, fitment of the removed parts are perfect, and the front end looks like new again. read more

Just got the car back and found they fucken damages my car as expected from an imcompetent repair shop. They cant even fix shit. I dont recommend anyone to brand their car into this repair shop for an insurance claim. read more

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My car was brought here after my accident and everything was repaired very well. I have not had any issues since and they finished within the end date that they gave me initially. read more

Awesome! The only place I'll bring my car... over the years I've brought 4 different cars here and have never been disappointed. Giovanni took great care to make sure I had whatever I needed. And my car was a week earlier than I expected! read more

My car was involved in a collision which left driver's side a wreck. Jose Gonzalez from beginning to end was and is professional. Always updated me on repairs and when my car would be ready. The day my car was ready I couldn't pick it up, so they delivered it next day , the shop was closed but they delivered it to my house. I was so impressed with the work. The guys were professionals, friendly and answered my questions. Thank you so much for all the hard work. My car looks beautiful. read more

The whole process was very simple and fairly quick. Bob and Oscar were great. My truck is almost new so I was pretty picky about it. The quality of the work is perfect. And thst was more of a concern than price. They finished two weeks sooner than the outside estimated completion date. I highly recommend this place for your repairs. I've already recommended one of my friends. read more

My car was repaired here and I was very happy with the job done and with Stephen who coordinated the repair work. He called me every day with an update. He also had the car done on time as promised. Stephen is friendly and professional and answered all of my questions. I really appreciated the daily contact. Thanks again, Stephen read more

Unfortunately,My car was hit at a parking lot while I was gone :( I was sent to Crash champions on Glassell street but received horrible service and was basically discriminated ... I spoke to my insurance and asked to work with a different shop, I requested Caliber Collision. I didn't go wrong with choosing Caliber located on Poplar street ... I received excellent service in all aspects , from the minute I called to schedule my appointment in the beginning, to the last step when I received my car ... I even received a follow up call from them asking if everything was good with my car! very attentive customer service , honest and most importantly they genuinely care for their customers! Every staff strives and offers great service including Chad ( manager )... Chad delivered excellent customer service and answered all my questions promptly... he demonstrated honesty and dedication ! Frankly , I'm very happy that I chose Caliber Collision ! 100% recommended!!! read more

I am very satisfied with the outcome of my car repairs. I would highly recommend to family and friends Dwayne was very helpful

My truck got t-boned in my parking garage and caliber collision brought it back to perfect condition. They did such a good job that you would never be able to tell it was in an accident. Special shout out to Edwin, he kept me in the loop about the repairs. Sent me constant updates, got the truck washed, and even filled gas before giving it back to me. Excellent customer service, thanks Edwin! read more

Caliber Collision - Body Shops Near Me - Orange, California

After accident took my car for replacement part. They bring excuses every time that I call to see if my part has been ordered. Excuses: we will call you back, that person is not working here, the part that we have received was defected, our person is busy working on another call and will call you back. After a month nobody sent me an estimate or call me. Not recommending this shop to anyone read more

My little 2004 PT cruiser needed a paint job really bad. Plus the right front fender had damage. My son and daughter had used caliper before and said they were fantastic with their pricing and incredibly perfect with their repairs and painting. My car isn't worth very much but when I found out how much they were going to charge for everything I said go for it!!! Very fair in their pricing and everybody there is so nice and so accommodating. Their work was beautiful and I got it back in a very timely manner couldn't have asked for better workmanship or attention. Thank you so much. read more

Edwin was very helpful, and followed up with me everyday about my car. Definately would recommend this Caliber Collision location :) Excellent service!!! read more

Edgar was my Service Advisor and had great customer service. Very professional and kept me informed throughout my whole repair process which was two weeks. Edgar really went above and beyond for my claim and made the process extremely easy! Manager El at the front desk was super friendly and welcoming! Her attitude and vibe was amazing! Mike the General manager was also great and I can see him along with El are running a great shop. Technician group did an amazing job on my vehicle, looked brand new at the end of repairs! Definitely recommend! read more

Edgar and his team were pretty much amazing! Caliber never disappoints and they are happy only with perfection. Great communication every step of the way. My car looks brand new. Thank you!! read more

The service was very fast and completed with perfection, Jose Gonzalez, service advisor maintained constant communication in a professional and courteous manner. read more

Everything went smoothly and even had the staff gather my belongings from vehicle as I was unable to do so. Thanks!

Professional, timely, quality body work. THIS is the place for automobile accident repair. Edgar and his team went above and beyond... This shop is highly recommended. Ten stars! read more

USAA referred me to have my brand new car repaired here after someone hit me. I've never been in an accident but I've heard of Caliber before, I see them all over the place. But wow, they really took care of me. When I walked in for my appointment, the friendly woman sitting in the front knew exactly who I was and was ready with all my paperwork. Joe was my service advisor, he was so professional. He kept me updated throughout the whole process. He called me every day. The car was done a day earlier than they planned, which was awesome! They took my rental back for me and my car looks better than before the accident! The manager, James, showed me out to my car when I picked it up and went over what they did. They even buffed out some little scratches on my car. I hope I never get in an accident again but if I do, I know where I'm taking it! Thank you Caliber! read more

I'm SO glad I chose this place to work on my car! The best service, daily updates via. text, speed, QUALITY, resources, individuals, and atmosphere. After I got in my accident I was concerned where I would take my car to get repaired. My car is 10 years old and I was afraid anyone would have a hard time finding the necessary parts to restore my vehicle. I was nervous about so many things going wrong, but, everything went right. I knew that I was in good hands after I received a phone call from the front desk associate, Rachael. She totally soothed my worries. They kept me updated via text on the progress they where making on my car and had my vehicle finished exactly when they said they where. Mt Geico claims adjuster was very helpful and attentive. The best part is my car looks way better after the repairs Caliber Collision made then before I went into my accident! Caliber Collision really did go above and beyond with their customer service and quality of work. I'm so excited to be back in my better looking Subaru! read more

My car was involved in t-bone accident, in which the other driver ran a red light. My car took 30 days to fix, part of the repair involved having my windshield replaced. Now the wiper arm does not stay on the windshield. I tried to to set an appointment with the shop but they only accept appointments on Tuesday and Wednesday with their GM. Shop is not willing to willing to do anything to have this looked at unless it's on their terms. So much for "guaranteed work." read more

My guy Edgar took careof me this the place to go if u need repair for ur accident trust u in good hands make sure u ask for Edgar b

My insurance recommended Caliber Collision after my daughter was side swiped. Brought my car here, and was assisted by Sam. He was efficient and very kind. He kept me updated as to the status. Called me as soon as the car was done. The car was repaired, and looked better than when I dropped it off. Even detailed my car. It was a great experience. read more

I had my car recently fixed here and Edwin and his team were AMAZING. He provided me with regular updates and always made me feel comfortable despite the situation. Sometimes I believe I badgered him with questions as my repairs were pretty extensive, but he was always very kind and understanding. I am also super impressed that my car looked as good as I when I first got it at the dealership. Edwin and team went over and beyond to ensure that my vehicle was safe and also was as clean as it was meant to be. Edwin also will answer any questions you have, no matter how insignificant they may seem, which was very reassuring after being in an accident. He always kept things positive and as someone who knows very little about cars, he was very easygoing and just a natural people person. If you want good service, look no further. read more

Caliber Collision - So clean! - Body Shops Near Me - Orange, California

My wife and I went to pick her vehicle this evening and since the moment we walked in I felt really welcome with their service. Thank you Jiovani Arroyo for explaining the process and answering our questions. I like people that really know their job and know what their doing... read more

Sam was AWESOME! Very informative , he kept me up to date on status of repairs, cost adjustments, etc. He was also overall kind and great customer service. Thank you!!!! read more

Best experience ever. They were done with the car 10 days early. Great customer service. I want to thank Edwin Castro, Michael Vu and Albert M. I wasn't able to pick up my car and they made it very easy for me to still get my car on that day. Albert M drove my car himself and delivered it to me at my place. He was also able to drop off my rental for me. The car was very clean. They cleaned the inside of the car with sanitizer and disinfectant. Greatly recommended. Thanks for the good service. Albert has great customer service skills. read more

I had damage to the right side of my car and meet with Jim Woods, Service Advisor. I did not know what to expect, but hoped I wasn't taken advantage. Jim didn't see a dent on my car and believed he could wax it off. He grabbed a towel and wax, and wiped everything off. Wow!!! His act of kindness was overwhelming and unexpected. Thank you Jim for your professionalism and your act of kindness will not be forgotten. read more

I really appreciate the amazing customer service I received here. Everyone I talked to was very knowledgeable and helpful. They made the process super easy for me! Thank you again! read more

Excellent customer service with Rachel and Kristiana (sorry spelling) from day 1. Staff in the back also help me out with all my questions in regards to my van repair. Thank you Caliber Collision for your awesome work! read more

My problem with this place is that they don't return phone calls! and that gets annoying when they say the person working on your car will call you back and they don't! read more

Missing items from vehicle at pickup. Management doesn't care if items were stolen from the vehicle. People working there are generally unresponsive. Quality of work is good but missing little details. read more

In one word: EXCELLENCE. I was in an accident in my brand new 2018 Subaru WRX with only 2,300 miles on it. Front end damage and a large dent in the roof. James, the manager at the Orange location made sure that my car was restored to its original condition, like new. Rachel and Destiny along with Joe kept me informed all along the way. Caliber also returned my rental car for me when I picked up the WRX. I absolutely recommend Caliber Collision to anyone that loves their car. Very professional and a lifetime warranty on their work. Thanks guys, great job!!! read more

BY FAR THE BEST WORK I'VE EVER SEEN FROM A REPAIR SHOP! I was hesitant about using Caliber Collision since I wanted to use a repair shop where I personally knew somebody, but I took my chances and WOW am I glad! The main mechanic working on our car was Jonathan. I can honestly say I heard an update from him by phone or email every day. His outstanding customer service turned our horrible experience in the car accident into a stress free experience. He was able to get the car done 2 weeks before the estimated finish date and it looks brand new and drives GREAT. Rachel was also a huge help in helping me coordinate pick-up, etc. Everyone at this repair shop is just so friendly and honest that it makes you so comfortable in trusting them. I highly recommend anyone to this shop. Don't even bother thinking twice! If i could give more than 5 stars I would! read more

I just wanted to give a huge shout to Edgar the Service Manager for outstanding service. My sons car was towed there in late Dec. Edgar and his team had the estimate completed within in 48 hrs. He was the first one to reach out to my son directly and let him know that his car needed to go to a certified BMW Collision Center. After several failed attempts to reach our Geico Insurance Adjuster via phone, calling the 800 claims number and direct messaging. We finally decided to reach out to Edgar as we had no idea what was going on with the car or even the location of the car. Edgar responded quickly and let us know the car was still at his shop. After explaining the situation to him, he actively jumped in and emailed our adjuster regarding the vehicle. Within 24 hrs of the email the adjuster reached out to my son with BS excuse as to why he has been unresponsive. Even though Edgar and Caliber will not be doing the repairs, he was more than willing to help and insured us that he would make sure that the car gets to the correct location. Today Edgar called and notified us the car tow has been scheduled. This type of service just doesn't exist anymore. I hope we never need collision service again, but if we do it is going to straight to Edgar!! Thank you again!! read more

I was rear ended and needed my car to be repaired. Everything went smoothly. The girls at front desk were lovely and very polite. Jim was the one who fixed my car and he was amazing. He always gave me updates and made sure I got my car before the holidays. Overall I am satisfied with the service. read more

Excellent repairs and great customer support from Jiovani! He was diligent in keeping me updated on the progress of my car's repair, responding to calls, and in reaching out to insurance. Even personally dropped off my car at my address afterwards. Appreciate the service at Caliber Collision! read more

Jio is the best. He always made sure to keep me informed on my car and provide a great service. Great shop really took care of me and my car and got the job done way quicker than I expected. read more