Courteous, communicative. Best of all! The car looked…read moregreat.------------------------------------------------------------------------

Kniesel's does not take credit cards or personal checks above $1000. You won't find this out until…read moreyou start filling out paperwork which means you've already wasted a lot of time coordinating waiting for your appointment for your car to be repaired. They expect you to pay in cash or cashiers check. I was told 'this is the cost of doing business', maybe for them but not for me, yes, I will gladly take my business elsewhere.

Can't say enough good things about Collision Pros in Loomis! They provided me with exceptional…read morecustomer service, and did great work on my car. Shoutout to Madison (front desk) for the 10/10 customer service. Would highly recommend them!

Collision Pros did an amazing job repairing my door so fast! The quality of work is a 10 out of…read more10--it looks perfect. Madison was absolutely wonderful and went above and beyond to help get everything done quickly and smoothly. Great customer service, excellent communication, and top-notch work. I highly recommend Collision Pros!

Super easy to work with and no pressure at all. They were flexible with dates that worked for me to…read morefix two of my doors that had big dents (from me turning into a flatbed trailer) and you can't tell at all! Great work.

First off, I won't be responding to any responses or messages from this review…read more Tuesday evening, a call went out on the radio for assistance for a vet whose car had broken down and was stranded out by Sacramento airport. We got a tow (A1 towing by the way.) to my husband's next job site. Patrick gave us a call the same night, having heard our request on the radio, and offered, amongst other things, to help fix the car, free of cost. And since our car is literally our lifeline right now, that if the car was beyond fixing (or it would cost too much to fix), would set us up with something cheap we could make payments on. Here comes Wednesday... Patrick sends a mechanic out to look at the car, and help us out with food for a couple days since the start of the job site got delayed and my husband gets paid daily. Mechanic runs the OBD reader, replaced the sensor the OBD reader flagged and the battery since it couldn't be saved, said everything else looked fine (husband also looked at the OBD reader so can confirm they weren't hiding anything at the time). The car was overfull of oil, so he spent a while longer trying to get oil drained out of the car, thinking 1. That might be why the car still won't start and 2. If we DO start the car - SPECIFICALLY (this is important later) - so we wouldn't cause so much pressure the head gaskets blow. NO MENTION that they might already be blown. NO SYMPTOMS either. The last thing the mechanic said to us on Wednesday was, "I'll see you tomorrow." (He had to come back with a specific tool to get the oil filter out to drain the excess oil. Once again, his diagnosis had nothing to do with the head gaskets.) Come Thursday morning, we shoot both Patrick and the mechanic a text so we can plan for the day, try to find some place cool to settle until the mechanic came back by. (The day before the mechanic had shown back up with the part without calling to tell us he was on his way, so we wanted to make sure we were there when they showed up.) Hours went by. My husband left several messages for the mechanic and Patrick throughout the day. Grateful, but confused. Literally told them if there isn't anything they can do, to at least let us know. Fast forward to Friday afternoon. We get back in touch with the radio station. It took him a few hours to be able to get in touch with the mechanic. The mechanic then told the DJ, 48 hours after telling us "see you tomorrow" and then ghosting, that it's a blown head gasket and there's no more they can do. Oh, and by the way, Patrick is now out of town. We still haven't heard a single word from either of them. We appreciated the help. We really did. We still do. But I can't imagine a more unprofessional way to conclude business with somebody. Especially a veteran. Based on this interaction, they show themselves to be unprofessional, unreliable, and untrustworthy. There will be more work to be done on the car, and on future cars. They just lost years worth of potential business. I count myself lucky this was a comp job and that I didn't loose any money at their hands. Still very grateful for the assistance they DID provide, but it was a mockery of generosity. NOTE: I do remember the name of the mechanic, but as I'm certain his involvement in this fiasco was all Patrick's doing, I'm not willing to put him in the spotlight.

Really excellent service. I initially received a quote 5x higher and would take twice as long at…read morethe Kniesels, Citrus Heights. I decided to visit the Rocklin location for a 2nd opinion. At Kniesels, Rocklin, Evelyn and team went above and beyond to not only appropriately diagnose and fix my auto issue within 24 hours but also repaired my cup holder(without me asking), gave a 20% discount, and provided a free car wash to boot. By the time I left I felt like I was driving a brand new car. Now I know why the Roseville Toyota service dept initially referred me to this company after they could not fix my problem. I can tell that the customer experience is important to this team. I've found a new trusted partner for any auto collision needs. I'll be referring friends and family.

I strongly recommend you do not use Kniesels for your auto repair needs. I've taken my vehicle…read morethere twice in the last year, and both experiences were unprofessional. Most recently, they installed used parts on my car without disclosing it, something no reputable shop should ever do. That part has already begun to fail, and despite multiple requests, the manager, Jeff, has refused to return my calls or address the issue. Based on my experience, I would take your vehicle somewhere else.

This place has all the things you'd want when having your vehicle repaired. Professional, safe,…read more clean, friendly (charming even! ) & on the ball. They don't skip a beat & keep you updated every step of the way. I can't speak highly enough of my experience here. After being rear-ended by an uninsured driver, I was pointed to this shop in an approved list by my insurance. I went from being pretty unhappy (having been in a small accident) to having a beautiful repair on my volvo & my car being returned cleaner than when I dropped it off. Thank you!

I came here with my bumper weirdly peeling off due to my bumper clips being broken. I came when…read morethey were busy, but they immediately dropped what they were doing to take a look. The older gentleman was kind and witty and fixed it using random clips that they had in their shop. He didn't charge me anything due to him fixing it within 5 minutes. He gave me some advice of the next steps if the clips were to come off again. very kind and knew what he was talking about!! If I have to get my bumper replaced, I am for sure going to come here!

The manager Cody really took amazing care of my vehicle when I was rear ended. The repair was…read moresmooth with top notch communication and quality repair and paint work. He also did a self pay repair to some unrelated damage and gave me a great deal. The repair was done in less than a week and looked phenomenal when I picked it up. Will definitely be using Bob's for all future repairs.

Definitely Recommend Smithcraft, they were on top of it and straight to the point. My car looks…read moregreat! Dave is a nice guy with a great friendly personality, thanks guys!

Extremely happy with Auburn Body Shop. They were the only ones in town who communicated with me…read morevia email which I personally prefer, listened and quoted me to specifically what I was requesting, was completely transparent on potential other costs and then was honest when those other costs were discovered to not be needed, gave me an estimate within an hour, and didn't bother me consistently for pictures of all 4 corners of the car. Started the car on Monday, and had it returned to the owner by Wednesday. Thank you so much for dealing with me and helping out the car owner promptly.

Smooth service, great communication- would definitely recommend to anyone looking for a body shopread more

I can't say enough good things about the team working there. Dan was exceptional at keeping the…read moreproject on time and saving us money where he could. I definitely recommend them. Eric C

They ordered a part for my car after looking at the vehicle. This part then had to be painted so it…read morewas about $450 all together. They get the part, I drive an hour to bring the vehicle there, they try to put it on and it's the wrong part. They then order the right part and then tell me I have to pay an additional $150 for the new part even though they are the ones that messed up and ordered the wrong part. Anita (front desk) is a very nice person which is why I left 2 stars. She apologized to me for ordering the wrong part and that it was her mistake. She told me they ordered the correct one and that she would talk to the owner about not having to pay the additional $150 for the new part. I called her back about scheduling and I assume the owner did not want to take fault and eat the $150 so she shifted the blame to the person at Toyota that she called to order the part from and I was charged the $150. Wasn't worth arguing about as I needed the vehicle to be safe to drive and decided to leave a review instead. The service was very fast but not taking accountability or providing any customer service on a mistake that they made, left a bad taste in my mouth.

Alex was excellent! He made the dent go away and make it look like it never happened! Would…read moredefinitely recommend him!

Great repair work. Fast, honest and transparent throughout the full process, would highly recommend!read more