Thoughtful experience from start to finish. Can't thank this team enough for treating my car as if it was their own.

We had a great experience at this shop after a deer collision damaged our 2024 Hyundai Tucson. Reagan and Sterling were accommodating and efficient, handling paperwork and the estimate promptly. The repairs were completed within five business days, and we received regular updates. We highly recommend this place. Friendly service done quickly at a fair price. Thank you! Caliber Collision 2020 Taylor Road, Roseville, CA 95678 read more

Caliber Collision - A little disappointed in the color match. Maybe that's as good as it gets. - Body Shops Near Me - Roseville, California

Communication was odd. The front desk girl seems very disinterested or distracted. I don't think front desk is a great match for her skill set. Just odd. Our repairs took a while but that's understandable but when we got our vehicle back it wasn't fixed, so that's frustrating. We probably won't go back. read more

Team was great when I needed an estimate for damage on my vehicle. They had great customer service, answered all my questions and came up with an estimate and had repairs done quickly. read more

I want to thank Caliber Collision very much for taking such great care of me and my rental car. They not only do great work on cars, but they are also very ethical, which is sometimes tough to find in the auto industry. They are the primary body shop for Mercedes Rocklin. They know they can trust them to do a great job, so they continue to rely on their services. If any of my friends/family need any services, I will definitely refer them here! I am a local realtor for Sotheby's International Realty. It is important for me to have reliable transportation. Thanks for doing a great job!! Sincerely, TLC read more

My truck had a little rear fender crunch from an accident. Caliber accommodated my busy schedule and I was able to get the repair done quickly. They told me 10 days and then got the work done in 3. They exceeded my expectations and everything looks amazing. The team is very thorough and friendly. I'm very impressed with the service and professionalism. read more

Caliber Collision - After repair - Body Shops Near Me - Roseville, California

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My Mercedes 350 GLK was repaired for a tailgate replacement in April 2025. The work was done in a timely and professional manner my car was detailed beautifully! So 4 months later as I cleaned out the back I realized the cargo mat was not there. I made a call to Caliber and Cameron and explained the situation. He promptly looked for the mat in the body shop and let me know it was there. He also explained that since they had it last he would replace it and within a week the same cargo mat was ordered and received. Cameron made my day and restored my belief that customer service still exists! Bravo Caliber Collision and Cameron! read more

Thank you,Caliber! Such prompt service. Not to mention. Charlene and Reagan customer service 5 stars..... Car looks fabulous brand new! Thanks to the dedicated crew...Artists We appreciate everything! Thank you so much, John & Kathy Rothermel We will refer to everyone! Happy Memorial Day Weekend! read more

I asked Caliber to quote a small job; damage to a portion of the front bumper and scratched rear bumper of my Lexus suv. They were five times more expensive and wanted several days extra to do the same job as Rocklin Collision. read more

Casey is awesome, great customer service! definitely recommend Caliber Collision to anyone in the Roseville area! read more

November 2, 2023 I am writing to you to share my extremely negative experience several weeks ago with your company. I had a car accident on October 2, 2023. Immediately, I had my car towed to Caliber Collision at 2018 Taylor Road in Roseville, CA, for an estimate for repair. Unfortunately for me when my accident occurred, I had recently removed comprehensive and collision insurance from my ten-year-old Mini Cooper Clubman. Thus, I decided to pay out-of-pocket for this repair. I was immediately told by Office Manager, Chelsi Brosh, that to pursue repair I would need to pay for the preliminary visual estimate upfront, and that my final estimate may be within a range of probably 10% more than the visual estimate. I agreed to this arrangement though I thought it odd to request payment upfront. So, on 10/3/23, I was given an estimate from Cooper Michelis the technician with whom I would then communicate and interface. My visual estimate was $7,585.66. Certainly, I experienced a bit of sticker shock. Yet, I trusted the estimate and approved payment. A few days later, Cooper Michelis provided his final estimate, while also sharing that I had sustained extensive undercarriage damage which doubled my estimate to $15,464.18. Outraged, I informed him that for the price of the new estimate, "I can go and buy a new car!" Thus, skeptical of the information provided to me by Cooper Michelis, I showed up unannounced at Caliber Collision to retrieve items from my car and to take pictures of my "disassembled" vehicle. When I arrived, two female front desk staff looked quite surprised and began to whisper to each other. I'm very intuitive and perceived a bit of nervousness when I stated that I needed to see my car and retrieve items. It took a while before they allowed me to go back to the service area. Cooper Michelis escorted me back to the area where my car was housed and stood by watching me as I took photos. At one point, he pointed to an alleged "dent" in the engine frame and said that area took a "hard hit" as if trying to convince me of the merits of the second estimate he provided. I left shortly thereafter and explained that I would make a decision related to how I wished to proceed with my car. The following day, I returned to Caliber Collision, having arranged for a tow service to retrieve my vehicle so that I could take it to another collision shop for a second opinion. I also instructed the front office staff to reverse the charges to my credit card. Additionally, as I waited for my vehicle to be readied for tow, another worker (male) approached me and sheepishly asked me what I intended to do with my car. I thought the query was strange and quite inappropriate. What I intended to do was none of his business! Yet, I informed this person that I would get a second opinion. This person then went so far as to ask me, "What collision shop are you planning to take your car to?" Red flag again! It became clear to me that because an insurance company and external adjuster were not involved in my vehicle situation, this gave the scam artists and collusionists at this Caliber Collision shop the gall and audacity to provide me with an inflated and egregious estimate for repair. These people decided to act in a nefarious and egregious manner. I did receive an estimate from another collision repair shop along with a detailed itemization of parts and labor that did not equate to what I received from Caliber Collision. In sum, this whole experience was unethical, unprofessional, and I am sure illegal. Not only does it merit an audit of prior service and estimates for cash-paying customers, but this experience also demands that both the Corporate office of Caliber Collision as well as the Bureau of Automotive Repair are made aware of the scam practice that certainly is taking place at this Caliber Collision location. I will happily make sure these aforementioned entities are made aware of these issues! read more

Took my car here to get fixed and couldn't have been happier. Cooper was so helpful and his knowledge of cars was impressive. I felt very comfortable leaving my car in the hands of a professional who was clearly passionate about his work. 10/10 would come here again read more

Absolutely a great shot, quality repairs, and the best customer service around. Thanks

awesome company!! easy bid process to get bid for my jeep. Company rep was on time and easy process to get bid for dent repair

Back in December of 2022, right before Christmas, I was in an accident by my home. The driver side front wheel area had been crunched and the tire was flat, undriveable. My insurance agent suggested Caliber. Even though it was the holiday and I was very stressed from the accident and towing (fairly new to the area and this was my 1st accident here)- Caliber did everything to lower my stress by being in constant contact w/me about where my vehicle was being stored, how to get it (Progressive took care of towing it to Caliber) and when I could come in to talk to them. They got my car finished in a decent timeframe w/the holidays and all. I am very happy w/their work ethic and the way my car turned out. There were some grease marks here and there on upholstery, but that could've been from the tow truck drivers (most likely). Everything works beautifully and they even got me a new tire to replace the flattened one!! If anyone I know needs body work, I'll be referring them here!! read more

Casey is amazing! Made me feel comfortable and heard. Kept me up to date and my car was done early! Everything looked better than before and went so smooth. I would not see anyone else but her if I needed a collision repair and you shouldn't either she's the best! read more

This location is their luxury automotive repair center , it has amazing staff and amazing quality. Combination for a 10 out of 10.

I recently had the opportunity to work with service advisor, William Webber. He was thorough and attentive when going over the damages to my vehicle and promptly emailed me an accurate estimate. He was friendly and helpful throughout the whole process and made what originally was a bad day from an accident into a positive experience. read more

Great customer service from Caliber Collision. Anthony and all his staff are great to work with.Took my Mercedes Gle 350 for replacing 2 doors and they were on it right away. The work was done with the OE specifications and they made sure that there is no other problems with the car before handing over back to me. I Recommend this location for all your collision repairs. read more

I have a brand new lexus, and sure enough someone parked into it and did not leave a note. My insurance recommended Caliber Collision at 2018 taylor. They are just the best -- the customer service attitude and my bumper looks like new - can' tell a thing. Christine was my customer interface, communication was frequent and accurate. It all went smoothly. When you need this kind of service, you will not find better! read more

So appreciative towards the great service here! They did a great job, had great communication and were timely and responsive. Special thanks to Steve for taking the time to help me out with a little ding on my car! We will be coming here for any future needs! read more

we were sent to caliber collision through our insurance company USAA. Our trunk had been broken into and we needed them to replace the window and readjust the trunk so it would stop leaking. They fixed the leak to the trunk and were paid for the work done but told USAA they did not believe the trunk was the reason our electrical, which is underneath the trunk in BMWs was bad. They told us the sunroof was also leaking and that we needed to pay them $5000 out-of-pocket to fix the sunroof. . It rained for two days after we got our car back and we told them there was no leak but because they said our sunroof was leaking USAA would not cover the electrical so they said come back in and we will check. They asked my husband and I to wait inside while they checked to see about the leak. My husband wanted to check to see what they were doing and walked outside and watched them point blank spraying the seal of our sunroof with a pressure washer. What professional repair shop would ever take a pressure washer (3000 pounds of water pressure) to the rubber seal of a sunroof. you take a hose and you spray the sunroof with some water to see if it leaks you don't destroy the rubber seal with a pressure washer, and then spray it with a hose. caliber collision is an unprofessional repair shop. Looking to make a buck. I recommend you don't ever use this shop for any type of repairs and if you have insurance that uses them request them to send you somewhere else you may end up, leaving with more damage than you went in with. read more

My Audi needed a new fender, bumper and under carriage. This body shop did amazing on keeping me updated and getting the work done efficiently. I had a rental for two weeks and couldn't complain that's a fast turn around time for the work they do. Especially the place being audi certified. read more

I took my Highlander in on a Tuesday after being hit the night before. I expressed to Hunter that I did not feel my vehicle was safe to drive as I had duct taped some of the pieces back together. Hunter said that was not a problem and helped me express this to USAA. He was able to get me into a rental that day! I appreciated the time Hunter spent going over the services he felt were necessary to return my car to the way it looked before the accident. Hunter continued to keep me updated throughout the entire time my car was in your shop. He called and emailed to let me know what steps they were on in the process. When I went to pick up my car, Hunter was on vacation, but several others stepped up to help me finalize paperwork. They went over the car with me and showed me everything that was done. I know that there are also so many others who did work behind the scenes that I would also like to thank! I was VERY satisfied with the workmanship and the professionalism of your shop. They worked above and beyond my expectations! I will definitely refer them to others and (hopefully I won't need to, but) use them again! read more

My parents were involved in an accident today so we brought the car here. We were greeted by "Cheryl," the receptionist at the counter, who first asked if we had an appt. No, the accident had just happened and although the side airbags had deployed my dad was able to drive it to CC. Cheryl was not very happy we were there and seemed condescending when having to repeat things to my dad, who is hard of hearing and was shook up a bit after the accident. It seemed as though she was not happy to help us because we didn't have an appt. I give her 1-star for customer service and the other employees who assisted us, 3-stars for an avg of two read more

Went in to get a fender bender dent fixed on the rear side of my 2020 Porsche. This car is my "proud me" car. Meaning, I worked very hard to get this car. I recently moved into a new place and it is on the smaller end of a 2 car garage and I am still getting use to getting in and out of the garage space. The dent happened because I miss calculated the space between the back of the car and the edge of the garage door. But the customer service at this place was great. Particularly the condition I got my car back in. Interiorly and exteriorly was better than any high priced car wash I have paid for. And this one was complimentary! I had even gone so far as to call and ask them where they detail the car (it looked that good) but they said it was the employees who washed and vacuum inside... now if only the high priced car wash places could do this good of a job.. kidding.. 10/10, 2018 Taylor street caliber collision thank you!! (I would post a photo but I have driven the car since and it gets dirty easy.. it's white and shows everything spec of dirt). read more

Excellent customer service - specially savanah, and really liked there quality work. Would highly recommend this place.

I cannot express my delight with the folks at Caliber. From the start, they were professional, efficient and cordial. Any questions were answered with respect and information. I was kept informed of progress regularly. My car sustained substantial damage in a collision and was repaired ahead of schedule with the quality far exceeding my expectations. Well done! read more

I stopped at this location by accident and they were very nice. The manager Anthony directed me to the correct location and was very professional! read more

Update! No don't go. So upset. We bought a Jeep and found repaint and some parts were not aligned so we took it to this place as we thought they will help for sure.. well they sent us away saying they see the damage but they think that they can't make us happy. Wow!!! That's so messed up! Ok I take the good review back and will say never again of EVERYTHING! Best customer service! Best staff( Adam thank you so much!! Angie you as well! ) super friendly and motivated people! They took my damaged car which was dirty in and out... sorry again.. and turned it into a repaired squeaky clean ride in a week! Fast and reliable! Super good communication! I will not go anywhere else! Thank you again Caliber Collisiohey read more

Extremely satisfied with this shop! My car was repaired and looks great! My estimator, Casey, was very professional and contacted me frequently about the status of repairs. All of the staff was nice and wanted to help. The whole shop seems very organized, clean, and well-run. read more

I was treated with outstanding customer service from the moment I walked in to have Caliber Collision fix my vehicle. They took care of the entire process and everything went extremely smooth. I will definitely come back to this shop again! read more

My insurance recommended taking my car here for repairs after an accident. Hunter was the person in charge of my case. He explained what was to be done and kept me informed regularly until the work was complete. The workmanship on the car was great. Never would have known there has been a problem. Highly recommend this company. read more

Extremely pleased with the work and the timeliness of the repair. Staff was very helpful and kept us up to date with the status of the repair. I would highly recommend these guys! read more

I was at the start of a 2 week visit to Roseville to assist my mother-in-law's transition from skilled nursing back to assisted living. In the middle of the first night at the hotel the catalytic converter was stolen from under my Honda Element, sitting right in front of the hotel. My insurance allowed me to pick Caliber Collision just down the street from the hotel as the repair facility. I called them the next morning and was told I would have to wait 3 days to even talk to the adjuster because of their workload. Instead, I walked in with my paperwork, and the adjuster took a couple of minutes to figure out what I needed--an immediately ordered the parts that were highly likely to be on back order from a local dealer. Long and short of it, Caliber took the car in on the appointed day and had it out at the end of the following day--allowing me to get on with my family responsibilities. The adjuster/Service Advisor, Savannah, could not have been more professional--or engaged in the process. Likewise for the staff in the public-facing reception/intake area. It was a first class experience, all the way around! read more

I wanted to get an estimate for auto repair due to an accident. I went to Caliber Collision on Taylor Road in Roseville. Adam, the Service Advisor asked me to lift the hood. Adam pointed out two places, not apparent by just viewing the outside damage, that were most likely additional damage, due to the way the car was hit. One place there was a crimp in the frame above the light, and the other where the dent covered the impact bar, in addition it moved the hood of the car. The length to which Adam went to explain the damage and possible options really impressed me. Then, I was given written estimates least expensive to most expensive fixes -bringing the car back to its pre accident condition. I was impressed with Adam's professional explanations and thoroughness that seemed to leave nothing unanswered. It is not often you go into a business and come out with so much more than you expected. Thank you Adam for all your help you are truly a customer oriented professional. Five stars and everyone earned. read more