Marlene and Chris offered clear and concise expectations on the repair. I received regular status updates up to completion. The work on the vehicle was fantastic. The overall service and work performed was great. I highly recommend this location. read more

Amazing service & quality. Everyone in the office was friendly. Thank you for taking care of me in this difficult situation.

I highly recommend Caliber Collision in Roseville to anyone looking for reliable, honest, and fast service. After arriving with AAA, I was greeted by Dave, who took the time to listen as I explained that the skirting underneath my front bumper had come loose and was dragging. I was concerned that continuing to drive would cause more damage. Dave and Izzy took my car back to the shop for a closer inspection, and in less than 30 minutes, they had the issue resolved and me safely back on the road. The level of customer service, professionalism, and efficiency exceeded my expectations. It's not every day you find a team willing to help so quickly and with such a positive attitude. I truly appreciated how promptly they took care of my car. Thank you, Dave and Izzy, for the outstanding service! read more

Dave and Kevin were amazing! My car had pretty bad damage on the front right side and they made my car look brand new. I highly recommend them. read more

Not having to deal with Chris Chalfant would be a good start. What a rude and condescending person! I'm stressed out about my car being damaged. Called ahead to make sure there was time to get an estimate. Get there and I'm treated like crap! Nice way to do business! read more

This was a good experience. Christopher was with me the whole way through the process. I brought it in on a Tuesday and my car was repaired and back to me by Friday. Communication was great with text updates throughout the process. They did a wonderful job on the car and I would definitely use them again. Plus, they were right down the street from the Enterprise Rent-A-Car and they were worked in perfect coordination with them. read more

My daughter's car was in an accident and we chose Caliber Collision. Robert was our service advisor and was amazing! Robert communicated every detail of her repairs. Genuinely a professional nice guy. I would recommend this location for sure. read more

My husband and I are quite impressed as always with Erik's customer service. We appreciate that he is knowledgeable about the repair needs of either of our vehicles and the overall services of Caliber Collision. We love that he is appropriately personable as well. All the staff are great as well. read more

I'm so glad I brought my car in here with the help of Steven who walk me through the process and update me on my car while getting repair. I love the fact how thorough Steven is, his customer care is top notch. When I came in to get my car the manager Brittney was so nice that she did a thorough evaluation on my car with me to give me a peace of mind. I highly recommend this place, the people here are nice, precise, know what they are doing and above all your needs are met with a satisfaction. I want to thank Caliber collusion for taking car of my car. read more

This review is primarily for Steve Houston. A while back ago, a Target cart slammed into my wife's driver rear door, and left a small red painted scratch on my grey vehicle. I tried use scratch remover, but was unsuccessful seeing that I don't have an actual buffing tool, so I came here seeing that I've dealt with Caliber Collision before, but the location in Folsom. I met Steve who looked at the scratch and said, "be right back" and came back with a buffer and some wax treatment. He literally removed the scratch and red paint on the spot and didn't ask anything for it other than a handshake. That's some great customer service, and I truly appreciate his time and help. Thanks, Steve! read more

Phenomenal job on my vehicle! Stephen, Leslie and Darian were very professional, super friendly, and great communicators! They even finished ahead of schedule. Obviously, I hope I won't have any more bodywork needs, but if I do I would absolutely return to this shop and I would highly recommend to anyone in need. read more

If only all of our "problems" could be fixed so easily! Had to wait about a week to get in for an estimate, which I expected after all the recent storms and damage. Sterling Nickerson came out to assess damage from a neighbor's fence falling on my car. He gave me options and showed minimal damage. He offered to buff it on the spot to see if it helped so we went with trying that first and it worked fabulously! He saved me the deductible, time without a vehicle and didn't tell me I needed unnecessary work (which as a female I can't appreciate enough)! Thank you Sterling and Caliber Collision! read more

Caliber Collision - Sterling working on the spot - Body Shops Near Me - Roseville, California

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Thanks to Steve Houston, service advisor and Brittney Hartman, GM, we were in and out the same day. Our side passenger outside mirror was replaced after a mishap that knocked it off. We were well taken care of. This was not a covered insurance expense. The price for replacement and labor was fair. read more

I came in so upset some jerk swiped my car in the Walmart parking lot and didn't leave a note. I was trying to get a quote and this beautiful woman named Brittany came out and buffed my car out for free. She was so kind and understanding. She made a terrible morning a wonderful day. I will never go to any other body shop. Brittany is a blessing and a miracle worker! Sincerely the dramatic mom in the crv read more

Caliber Collision - Side of car scuffed at Walmart parking lot - Body Shops Near Me - Roseville, California

Great work, my truck looks brand new. Even went above and beyond and detailed my truck after paint. Hopefully I don't get in another accident but if I do this is the only place I will bring my truck. read more

My friend took the car here to get fixed...poorly done job. Lots of dirt in the paint, one of the managers decided to go over with a sharpie to cover up the scratches...which he called a courtesy. Then I was hired to undo the garbage job they did. Save your money and go elsewhere. I hope the manager can stomach this. read more

My SUV was vandalized and I took it to Caliber because they were close by, but the work they did was fabulous! Employees were kind and helpful. My only complaint is that it took longer then the estimated time of repair but that was a supply chain issue (that the country is still working on after the pandemic). My car looks like new! read more

I called to check the status of my vehicle and your customer care was excellent and you helped me very much I also spoke with the boss Brittney and she was very helpful throughout the whole process of my vehicle being in their shop it was an overall great process and great experience!! read more

Had a really great experience with Stephen helping me the whole time! I know so little about cars and Stephen ensured to explain all the parts necessary for me to feel comfortable. The work on the car was also finished earlier than quoted! Truly, I'm so thankful to Stephen and team for guiding me through this experience! Side note, opting for texting meant I got updated throughout the week about the status of my car! On top of calls to confirm any updated needs. Great experience and great service! read more

Steve Houston is phenomenal! Great communications! Very pleasant manner! My go to collision repair! Fast service and very detailed

From start to finish, working with Caliber Collision was easy and painless. A rare experience in the service industry these days! I highly recommend and will use them again for future body work. Cause knowing me, I will run into something again. read more

Been looking for someone to do some bodywork on my daughters car I came into caliber collision on galleria Boulevard as I was greeted by assistant manager, Dave I asked him if he can adjust my headlights on my GMC Yukon and he was happy to help as a courtesy work. I was well pleased with the service here. read more

I took my Jeep Compass to Caliber Collision Steve was very good at communicating with me everyday about the update on the work being done. He was very pleasant and did a great job on the Jeep. The Jeep was nice and clean when they returned it to me. read more

I came here after my car got hit and went here for a repair through the insurance. From the beginning of the experience, the staff was very friendly and efficient. I was able to schedule an appointment for an estimate within the same week. They did call me twice after I scheduled my appointment asking me to make an appointment so I think maybe my profile wasn't updated but they assured me that I was good to come in later that week. There was a good amount of people in the lobby when I came in but I was checked in right away and it took no more than 15-20 mins to get my estimate. The receptionist, the guy who made the estimate (Mike), and any of the staff that walked by made sure that I was acknowledged. They even offer coffee and water while you wait and I appreciated that one of the employees made sure that the keurig was working when I went to grab a cup. Throughout the repair process, I would get calls giving me updates as to estimated time the car would finish and when I can expect to pick up my car. The process was very easy as Calliber Collision partnered with Hertz to pick me up and get a rental car so I wouldn't have to worry about finding my own ride and working with someone's schedule to get it. After I picked up my car when it was finished, all I had to do was leave the rental car and Calliber took care of returning it. My car turned out looking even better than before the accident and they even vacuumed the inside which was nice. Everyone was so communicative and they made a daunting task very seamless. Thanks for providing such great service and attention to detail for the repair! read more

I unfortunately was rear ended and had some deceptively bad damage to the rear of my vehicle. I took it over to here and the staff were awesome! Steve was the person managing my repairs. And he was very diligent and proactive on updating me on the condition of the car, and dealt with the insurance company great. All the staff were very friendly, and they even have a service with Enteprise to shuttle you to a location to get a rental and also to be able to drop it off back at caliber once you pick up your car. Overall very pleased! read more

I had an unfortunate accident a few weeks ago and decided to bring my car here. Best decision, the people here are awesome! Special shoutout to Steve Houston for being prompt and very professional. You sir, made everything seamless, can't thank you enough! read more

So, no one says oh good my vehicle is damaged and looks forward to dealing with a repair. The entire staff were excellent, from the time we dropped off the vehicle until we picked it up. They kept us updated with the progress of the repair. They were very professional, kind and courteous. We hope that we never have to deal with this again, if we do, it is great to know where we can take our vehicle and not have to worry about the process. We would recommend them to anyone. read more

I have used this Caliber locations twice now for repairs. Both experiences have included constant communication and updates regarding the status of my vehicle and staff that were helpful/open to answering any questions about the process. They worked directly with insurance so I did not have to act as the middle man and made the process fairly simple. read more

Steve went above and beyond to accommodate my timeframe. Everything went smooth. Much appreciated for his updates throughout the entire process. read more

Wonderful service! I only needed a couple parts for my vehicle but even such small things they are extremely kind and helpful and had great communication during the process of my vehicles repairs! I highly recommend if needing any kind of work done on your vehicle these guys are truly awesome and great at what they do! I will definitely be a returning customer if needing repairs done again. read more

Was involved in car accident 11/17/23. Nobody hurt Thank goodness . I contacted CC that day . Bought my car in Greeted by Steve Houston Service Advisor. His polite , understanding manner helped me a great deal at this difficult time . He looked at my car , explained his initial assessment. He did it in a very thorough manner . He asked me to leave my vehicle at Caliber even though it was on a Friday . My insurance company had previously informed me that Caliber Collusion never , never does that . He was wrong . Steve informed me that he would be emailing me twice a week keeping me posted on the repair of my car , saying I could call anytime regardless.He also let me know how much longer it takes to get parts these days . Just like so many other things these days . I picked up my car yesterday. What stands out so much besides his extremely cordial manner is the way he asked me to come into his office . He opened up my file on the PC . He presented multiple pictures of the step by step repair of my car As well as illustrating the various parts and the function in my car. In summing things up , if you need any sort of body work ,contact Caliber It's at Roseville -Galleria 841Galleria Blvd. Roseville Ca95678. Ask for Steve Houston, You want the best ? He is the best! Robert Bruce Laycock read more

It's such a good feeling to know that you're being taken care of, especially when it's something you can't handle on your own (like car repairs)! Every one of the staff was courteous and efficient, and I knew that I could trust that the work was being done right and that I wasn't being taken advantage of. Thank you Caliber!! read more

I had a great exsperience at this location. My car looks great But what made it even better. Sterling the rep assigned to my account. He was friendly /effecienct and a all around great representation of CC. Thanks Sterling for all your help! You are rock star status! read more

Steve Houston and the rest of the team were amazing! The service was prompt, the communications clear, and the service exceptional. Obviously, needing collision repair is no picnic, but the team at Caliber Collision made the overall experience a win. As I told Steve and team when I was leaving, I hope I don't have to be back, but if I do, i look forward to seeing you all again! read more

I just want to say thank you Chris and your amazing team for all your hard work that you do to make our cars look beautiful Chris will tell you and keep you updated on the progress of your vehicle every day he'll write something to let you know what's going on so if you were want to take your car to a very honest place go to caliber collision. They're all amazing his whole staff and his crew and I'm a very picky person and it was amazing what it look like. Thank you Chris thank you staff for all your guises hard work I'll tell your owner who's your boss and take you all to a very nice dinner for all the work that you guys do and again thank you read more

Caliber is the best place to bring your vehicle for repairs. My service writer, Sterling Nickerson, was super helpful and professional! He made the whole process quick and easy to get me back on the road. I could not recommend this location more. Thank you! read more

Thank you Caliber Collision and Steve for always taking such good care of us. Your excellent communication and dedication to your customers is top notch. We appreciate you. read more

I had my truck repaired at this shop. Dave helped me through the process, his knowledge and OUTSTANDING customer service made this process much more pleasant than expected. I highly recommend this shop for any needed repairs. read more

Probably the best service I've ever had dealing with my car. Steve was the one who helped take care of me and he made sure to communicate and let me know every step! Teagan and Olivia and Brittany were also so helpful and friendly. Really respect how they run their business read more

I am very happy with the repairs Caliber Collision did for me. Steve was great - he gave me a reliable estimate, kept in contact with me and followed through until everything was done. Thanks to everyone at Caliber Collision on Galleria - you guys rock! read more