Highly recommend this auto shop! They always make time to get me in, which I really appreciate. There are no hidden fees, and they're great about calling before doing any extra work or if something changes. I also liked that they helped me prioritize what needed to be fixed first instead of pushing everything at once. Super honest, reliable, and they really go the extra mile. Hard to find shops like this read more

Amended Review 5/15: After our original review was posted and our vehicle was already in another shop's care, Charlie from John's Auto Care contacted my partner to discuss what happened. He acknowledged their dissatisfaction with how the situation was handled and offered a refund after hearing our concerns about paying over $500 despite the repair work not ultimately being completed. Charlie also expressed that they do not want situations like this happening in the future, and we appreciated the effort made to address the issue afterward. read more

Called to get a price on a DPF regeneration on a diesel. procedure normally takes 15 to 20 minutes and it's done by a computer and they want 6 hundred dollars to do this. They have lost me as a repeat customer. Went online to Amazon to purchase a by directional ODB2 scanner and performed by myself for $165, i'm all for paying for knowledge but at this price, they are charging $30 per minute. Oh, and I have the tool in case it needs to be done again. read more

Do not take your car here. Took my car in for an oil change and tire rotations. My check engine light was not on prior to taking it in. Was told my light was on prior to any work being done on the car. They wanted me to pay $199 for a diagnostic that most places do for free. They also said my struts were leakng. I just paid for my service and decided to check around for pricing etc. low and behold after getting home, started the car back up again and the light is off. I feel like they were trying to get an additional $199 out me for nothing. I am taking my car elsewhere to see if any work really needs to be done it. Also my husband took his diesel Ram there and found out that they use sub par oil. Beware read more

Had a minor accident and needed body work done. Service was an estimate at first then proceeded with work.

I moved here from the Bay Area about 6 years ago, and have been looking for a good auto repair business. Well I have found it. Johns Auto Care Team was very clear and meticulous with their work. They diagnosed my issues repaired what needed to be done. They explained everything and were great to do business with. I would recommend them to anyone who wants a Great place to take their vehicle. Thanks Trey for taking care of me and Baker for the follow up after the repairs were done. read more

I've been going here for oil changes for about a year now. They are super friendly, have quick service, and are fairly affordable. They do complementary inspections while they have the car for the oil change and have done a great job flagging what issues need to be addressed. They also were not pushy when I declined a service or said I'd like to hold off on fixing something. read more

I am so thankful I called John's Auto Care, it's because of whoever I spoke with on the phone that I was able to get a brand new engine under an extended warranty. Twice my car died on me saying "low oil pressure" when I hadn't driven nearly enough for my next oil change. I called Johns Auto seeing if I could get my car towed there and explained the issue. They were the only ones to ever pull up the year, make, model of my car and tell me it may be excessive oil consumption and covered by the manufacturer. Well they were right!! I wouldn't have known to even mention this to the dealership if it wasn't for John's Auto Care. Truly, truly grateful!!! read more

They are far too expensive. They nickel and dime you every chance they get. Then when you get to discuss the costs they get very condescending. I will not be bringing my vehicle back here ever again, and if you have any kind of budget then you should find another mechanic spot. read more

Honestly, I came here for a long time, but I feel like the quality and service has gone down. Maybe I've caught them on bad days, but the newer (in comparison to a few years ago) staff are not very friendly. I brought my car in for an oil change/tire rotation. Within a few days, I was driving home from a late night concert and unfortunately got a flat tire. I went to go change it and learned that my lug nut was completely stripped/re-threaded. I needed additional tools outside of what I had to remove my flat tire, at 1 AM. I've changed my tire multiple times. I've given myself a tire rotation. This should not have happened. I called and they asked me to bring my car in so they could physically understand what I was talking about. This appointment didn't go through, on my end. I'm not sure how they would've handled it. Since then, I have gotten a new car, and I have not considered coming back to John's for my maintenance. As well, when I brought my car in, it was about 120,000 miles, they told me that I needed to replace my serpentine belt. But I have an invoice showing that I literally just replaced it with them within the year. And after inspecting my own car, my belt was in great condition. read more

John's Auto Care - New lug nut versus one that has been stripped - Auto Repair Near Me - Roseville, California

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Great customer service and efficient work. The service representative was very prompt and professional.

Came in a did a Oil change and tire rotation and ended up having to replace some really old belts on my car and they were really informative about the issues it can have which is very appreciated. These guys are fast and reliable. Had a small issue with the belt being a little loose the next day but charged nothing to fix it and had me in and out with it 5 minutes! Definitely coming back here for business read more

Accurate diagnosis and clear communication. The ride to and from home was very helpful.

This is a 4.5 star review. It would be 5 stars if they could service my car for free, but that would put them out of business. Maybe if enough people read this review, you will give John's Auto Care your business, to the point where they just might be able to service my car for free. I was able to give them a call first thing in the morning to drop off my car at 7am. They fixed my AC before lunch time, and they even priced me below market. In fact, they helped me prove to Honda manufacturing their AC components are crud, so the mfg company was able to fix other parts in my car free of charge. Talk about sticking it to the man! Me, a person of color, would advise other people of color, with the wrong mindset of thinking they're being judged for being colored, to give these guys a call! They're super friendly (objective) & can take care of your car problems with zero stress (subjective). - Inclusion Review. Small business supporter Review. BetterBusinessBureau Review. read more

Great communication, reasonable pricing and definitely went the extra mile. Quality work.

Great service. Great pricing. Courteous and professional staff. Very Thorough when completing a service to insure done correctly

Finally got around to installing the new window motor/regulator assembly that's been sitting on my desk forever. Guess what? It wasn't even the motor/regulator assembly that was the problem. It was just a broken switch. I find it impossible to believe they did ANY diagnostic on our car, and just charged us $184.00 for lies and B.S. I paid $13.44 for a new switch and the window works great. They were going to charge me $1700.00... Steer clear of this place; they are liars and thieves. read more

First visit to John's Auto Care and will undoubtedly return. I was looking for auto maintenance that was trustworthy, better priced than the dealer and more respectful of my time. I found all three so far. I received a mail coupon for $45 for a full synthetic oil change for my hybrid, which included a tire rotation for no additional charge. A good deal! I made an appointment for a little over a week in advance, I was greeted and logged in promptly and my car was in the bay 5 minutes later. I was promised an hour and it was done in 58 minutes. I waited in the small (2 chairs) but comfortable and clean office area. Staff was friendly (and to everyone that called on the phone while I was there). I hope my car doesn't need anything more than routine maintenance but I know where I will go for that as well as more major repairs. read more

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Fairly new to Roseville, I needed to find a mechanic. I got a flyer in the mail for John's which included a free brake inspection. I knew my issue was the brakes so I took it in. They were friendly, accommodating and most importantly honest! The repair was reasonably priced. Kenny particularly was friendly and said to me "it isn't a safety issue.." giving me the option to do certain work or not! Not just wanting money. I highly recommend John's Auto Care and am relieved to find a great mechanic! read more

Discovered Johns Auto Care from a postcard advertisement in our local community. Since I am a nearby resident, it's great to have a reliable shop nearby. The fact that they remain booked and busy is good proof that they are doing something right. Had an oil change on my truck and my interaction with service staff were 2nd to none. Now that my vehicles are out of warranty, I am going to rely on these guys for my repairs and maintenance. Kind of hesitant to share my satisfaction, this means it's going to be more difficult to get an appointment because they are popular. read more

The Good: They repaired my vehicle's first issue very well, Jordan was beyond professional, and I felt that I received a great experience from the onset. This is what had me come back for a second service to have the rear brakes serviced. The Bad: Sean's condescending attitude was palpable from the moment I spoke with him. Not friendly, seems too busy to be bothered and in general was not willing to listen to anything other than his own opinion. When the brakes started squeaking on my vehicle less than a week later, he told me to "drive it around and do some emergency stops, and if it continued to make noise bring it in the following week." We bring it in and he refuses to watch a video I recorded of the sound, as I thought it would help them diagnosis the issue. Instead he proceeds to argue with me for 10 minutes as to why he can't watch a 20 second video. Seriously. OK, so then we decide that I will leave the vehicle with them so they can inspect the work and try to diagnose the issue. He calls me the next day saying they were finally able to reproduce the sound but can't confirm it was the brakes, and says it might be a wheel bearing and that it is not coming from the rear brakes. He stated they took apart the rear brakes and inspected to found that everything is in order. Essentially they couldn't diagnosis the work they did was faulty. I am not surprised by this, and why would they admit to not doing the job correctly. Ultimately I took the car to the dealer where they very quickly diagnosed that the technician at John's auto care installed the right rear brake pad and calipers incorrectly and pad was engaged the ENTIRE TIME, which is why the squeaking sound was happening.What a waste of time, money, effort and most importantly Sean thinks he is the gift to the automotive world. The pictures attached show the brake pad was installed incorrectly based on the indentations, the pad wear and the polish on the rotor. I will not take my business here ever again and will tell anyone who asks about a repair shop to avoid John's Auto, unless they work with Jordan. BTW, $656 wasted because someone's ego was to sensitive to do the right thing. read more

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Consistency and high integrity plus knowledgeable staff. Best place in Roseville, CA.

John's Auto care has been a straight forward honest and efficient auto shop for us. They tell it like it is and and very freindly to work with. We will take all our cars and trucks to them going forward. read more

This place charged a huge amount to fix a noise in our rav 4 and change the rear brakes. We found out during a trip to Jackson we didn't have rear brakes and we still hear the noise. DO NOT GO TO JOHN'S! read more

I felt discriminated against during our conversation. I have mental health disabilities, and all I wanted was assistance in getting a price for service on my mother's car. I don't understand why he would turn away business in such a disrespectful manner. When I expressed my frustration, he asked why I would want them to work on my car at all. I told him I wanted to speak with the owner, and he said I could talk to his manager, Baker, on Monday, which I plan to do.This experience has left a bad impression, and I believe it reflects poorly on the business. I would suggest looking for another shop, even if the prices are a bit higher. I expected better treatment, especially coming from a different area. read more

This shop scammed me and overcharged me for diagnosing my car, never spoke about the price and in the end of the job was telling ridiculous price for only checking the car without doing anything on the car. read more

Outstanding people, service. I had a complicated matter and let's just say I feel safe and I trust them. With a complicated world it's nice to drive off knowing it's all good. read more

11/10 highly recommend!!! These guys are everything you want in a shop. It was easy to get an appointment online -which was great because I was highly stressed over my car shutting down at an intersection. When I arrived with my car on a tow truck, they were light hearted and made sure I was laughing by the time I left. I received a call regarding what was going on with my car at 8am the next morning, and they explained what they found at that point. It wasn't some crazy expensive thing either. This is definitely the shop I'm telling all my friends to use!!! I appreciated the honesty, communication, and jokes that went along with my visit here. I can see why Carmax uses them. read more

I've taken two cars to John's Auto Care, my daughter's car last year and now my car recently, and I was very pleased with the result in both cases. They were able to get the cars in right away, Jordan and the team were professional and courteous, and the office area is clean. Their pricing seems reasonable, and they completed the repairs quickly. I definitely recommend John's Auto Care! *Karen O. read more

I had a very expensive fix on my infinity. Everyone at John's auto care was very nice and I know it would have cost much more at the dealership. They also have a ride service which helps a lot. Not the least expensive in town but worth it. read more

One day in February I tried starting my car only to get on and off power. AAA jumped the car and I drove to John's Auto Care. AAA said the battery was low and the alternator was fine. John's Auto Care replaced the battery almost 2.5 years earlier. They said to leave the car with them so they could check it out. They shuttled me home. They called me a couple hours later to say they had checked the battery and my electrical system. The battery had a bad cell. The car's electrical system was fine. They sent the shuttle to pick me up. They had replaced the battery for free (The dead battery was a 36 months battery with free replacement up to 30 months). I was roughly at 29 months!! The new battery is a 4 year battery with 40 month of free replacement, though the clock starts when the previous battery was installed. John's shuttled me to and from home and replaced a battery of shorter duration with one of longer duration for no cost to me. They were prompt, polite and professional! I am very appreciative of them and would certainly take my car back to them!! read more

Had my car towed here .They fixed the car properly. Baker was rude...don't talk to Baker read more

They quoted me a price to install my LED lamps on my vehicle. After I ordered them and called for an appointment got the owner John he said he didn't want to do the job. read more

I initially posted a review of this business in haste. Emotions were high, I'll admit that. A cooler head came about and I removed that initial review. Now after FINALLY receiving my vehicle back I can think clearly: my vehicle was brought to this location on 6/16 with the assurance that it would be done the following Monday, 6/19. Monday came around & we were informed that it was not ready but would be ready Tuesday. Tuesday came & the car wasn't ready. Wednesday came & we were told we could come get the car. On our way there we were informed of an issue that arose & we couldn't get our car. Naturally I'm upset and when I expressed that frustration I was met with rudeness from one of the employees. Strike 1. Strike 2 is getting to the shop & being met with excuses. However we are assured that what went wrong was a "small fix". Now hearing this I assume I will get my car back Thursday. Did I? Nope. In fact I got my car back yesterday 6/27. During the duration of my car being there one of the employees made a mistake which caused the shop to have to repair timing belts etc. This was done at their expense & it should be THEIR expense. When my husband went to get our vehicle he was gaslit into believing that this shop had done US a favor by replacing & paying for the fix that THEIR EMPLOYEE created. Amongst all of the problems this shop created THIS is the most maddening. First of all, what is NOT going to happen is this shop & their employees thinking they can piss on someone & tell them it's raining. Play these games with literally any other customer you want to. It's not happening to me. I WILL have an opinion on it & I WILL let other people in this community know NOT to use this business. The final strike is this place requesting that my husband ask me to remove a review, essentially requesting that he silence me & making it appear that the 5 year warranty they have on the parts they had to replace, again, due to THEIR failure to reign in the employee that caused the mess, was contingent on my removing my review. BIG MISTAKE. HUGE. A little accountability goes a long way, & unfortunately that did not happen. To the owner of this business: do better. Update: after receiving my car back yesterday, it's now leaking oil. Stay tuned for more updates on this saga. Update #2: I spoke with a Sean on the phone today, this is the same man that was so unbelievably rude to me in person and nothing has changed. The way this "man" speaks to women is deplorable. LADIES DO NOT BRING YOUR CAR HERE, unless you enjoy being talked down to. If the owner of this business happens to read this, do yourself a favor & don't let this man handle ANY of your customer service. He has ZERO customer service skills, and this makes me wonder how many other customers will not be back based on this man. I know I will not be back once this whole debacle is taken care of & I will make sure that other women in this town know not to do business at this establishment either. read more

Brought my Honda Civic in for the 100,000 mile maintenance. Overall the service was okay and I am guessing the labor cost were probably about average although seemed a bit high considering the small amount they actually did. Either way, the real deal breaker for me was how I was treated by the counter service advisor. I found his demeanor to be quite condescending. Of course, I have no idea what goes into a 100000 mile check up, but every time I asked, Jonathan acted as if I should know. While he was explaining it to me, another counter person handed me a slip showing a breakdown of services. Instead of going over that list with me, Jonathon just verbally kept going over his list. When I asked whether the oil change was included, as on the written list, Jonathan said to me "As I have told you 6 times, No." Every time I asked a question, I got an annoyed unclear answer. I left feeling as if the game plan with Jonathan was to badger the customer until they just agree with whatever he tells you. A very unpleasant experience. Pick up was no better. Same annoyed answers to all my questions and I did not even get to SEE the break down of actual services until AFTER i paid. End result...despite having our 3 cars all services here it the past, I will not be returning to John's Auto Care. read more

Came in for a engine light check on a coolant thermostat replacement. Great customer service on initial diagnostic, projected costs, and follow up to complete the work needed. Quick turn around time and great communication on timing as well. Will be a repeat customer in the future. read more

We used to do business with Johns Auto Care years ago when they were under different ownership. They used to be very reasonable and we felt we could trust them. Recently we took our Expedition in to have the fuel pump replaced. It cost $169 for a diagnostic even though we already had it diagnosed at Auto Zone. They wanted to charge us $1800 to replace the fuel pump, which we thought was really high. So we got a few more quotes, all of which were nearly half the price. We went to GM Repair Center and had it done for half the price and with no diagnostic fee. read more

I had a appointment to get my oil changed and tire rotation for my Sonata. Jordan helped me and did a excellent job. I mentioned that my brake and tail lights were out. He looked into it and replaced both bulbs for $10, no labor charges. I walked out with a oil change, tire rotation (coupon) and new bulbs for $48! I've had my truck serviced there as well. Very honest and reasonable with their prices. My new place for my vehicle needs. Thanks again Jordan. read more

Love this place. I've been coming here for 4 years. They've serviced both my cars and are always honest and trustworthy. As a woman and now a senior, I've had plenty of negative experiences involving car repair so to find this place is truly a blessing. read more

John's just helped me prep my classic Mustang for sale. Jonathan, service advisor, knows his stuff and is eager to please his customer. Appointment made easily and work performed perfectly. A superb independent repair business. I love dealing with people who enjoy doing good work. That's what one can expect at John's. read more