We had a great experience at Caliber Collision. We had a complicated repair and it was done perfectly and delivered ahead of schedule. Mourisio was awesome! He kept us informed daily and we felt at peace with our baby being in their care. We were so impressed we sent our neighbors to CCC a week after we picked our car up. They loved the experience and also received their car ahead of schedule with the repairs done right. CCC did it right and did it well. I highly recommend them! read more

Caliber did an excellent job of fixing my Mini Cooper. It looks great. They were friendly with excellent customer service. Mauricio, my service advisor was super helpful. read more

Amazing job done by Caliber Collision! Mauricio was awesome from the very start until my car was fixed. He was a pleasure to work with, explaining the process and pricing clearly and thoroughly. My car was estimated to take 6 business days to be fixed, however was completed in just 3! Also, Caliber took care of my rental car, I did not have to return it to the agency, I was able to leave it with Caliber which saved me time. Thank you to Mauricio and team for a fantastic experience! read more

Great Service. Mauricio and Brent are professionals and know what they are talking about. Their follow up was exceptional, and I would recommend this place to anyone! thumbs up read more

This is an extremely professional company. Jesse oversaw my car repair and was knowledgeable and helpful. He kept me updated daily on the status of the work and was always available to answer my questions. The other staff members I dealt with (reception and billing) were equally helpful. I previously dealt with a different collision repair shop but will always go to Caliber now. read more

I took my car to this body shop,there were few problems after they finished the job and took more time to fix it than expected but the manager (Nicole) was very polite,kind and professional and fixed all those problems in professional manner,Lauren also was very kind.their customer service was good. read more

Such amazing service from the staff at Caliber. Thank you Marvin and Raul. Amazing job on the repairs and great customer service! Definitely recommend this location for your auto repair needs! read more

Amazing experience. They saved my truck and the customer service was above and beyond my expectations. I would highly recommend this place to anyone, even my own mom!! read more

Had work done here through insurance and had to go back for a non related issue. They not only helped us by fixing our one problem with no charge, they even replaced 3 lights inside the car at no charge. Great customer service! Very prompt service with no appointment. Ask for John B! He was great! Would definitely recommend this company for any of your car needs!! read more

Great service!!! I didn't have to do anything, they took my car in and got me a rental and Mourisio called me daily with updates.

The service here is sub par, after my insurance sent me here the shop messed up. When they gave me back my car the cosmetic damage was fixed but the mechanical part (radiator) was not fixed even though they were supposed to replace it. they just filled it up with fluid. After driving my unsafe to drive car around for a day the problem showed itself(in the middle of a work day), I got my car towed back to the shop and had to get the manager because I was not getting any help. with some persistence and a lot wasted time. Lee the manager did the right thing, I think he sensed if he didn't I was going to sue. Bottom line: Everyone here except Lee the manager is a waste of space. 1 man cannot do it alone, get some good employees. read more

Caliber Collision on Oldfield provided excellent service to my daughter and me during a very stressful time. Our family car was rear ended, and required repair. Our schedules are extremely busy, like most people's are, and we expect and appreciate efficiency. From the time we made the appointment for an estimate, to the completion of the repairs, things went very smoothly due to the diligent efforts of the receptionist, Laura, and our service advisor, John Blattner. Caliber often works with an Enterprise rental car office which is right around the corner from the shop. That was an added convenience. My daughter and I are very pleased with the entire experience, and the car looks like new. I would not hesitate to recommend Caliber Collision to anyone. You will not be disappointed. Be sure to mention whatever concerns you may have; I am very confident Laura and John will have a workable solution, as they are experts at what they do. read more

This place is one of the worse, unprofessional place i have seen i left my vehicle with them to get an estimate which my insurance company told me to go through i trusted my insurance company and left the vehicle on Monday firs-thing they told me was they will get back to me within 24 hours. did not hear back from them for 8 days. I called four times wanting a return call and an update for the estimate still did not hear anything and the representative keeps on telling me she will forward the message to the estimator and the manager and when i asked them to make sure i get a return call or an update that day they told me they will deff get back by the end of the day and still nothing from the managers or the estimator for 8 days and finally i called my insurance rep and she is the one that told me about the status of my vehicle and still i hear nothing from the caliber collision and no apology or anything for wasting my times I was waiting on a estimate which max only takes a day or two from anywhere else . I will never trust them with my car, how long will they take them to fix my vehicle ?? Probably i wont hear anything back for months if i let them even touch the car and probably wont even give me an update They do not have what it takes to run a business as a collision center first thing a collision center have to do is being on top with the communications and being able to gain trust from a customers I do not know how they ended up as authorized estimator for a big insurance company and if i ever get into an accident again i will deff not come back here at least this location for sure Other people might have had good experience with them but i had one of the worse time and it was nightmare for me for weeks after my accidental wasted times and i was stressed enough with the accident which was not my fault and with this caliber collision center irvine . read more

This place is great! Everyone there was so nice and respectful. From the moment I dropped off my car to when I picked it up their service was EXCELLENT! They called me the day before it would be ready so I was prepared to pick it up the next day which was very convenient. My car looked amazing I was so impressed. When I picked it up it had been washed, vacuumed and they had even fixed old scratches unrelated to my accident. I was helped by Zdenko make sure he helps you out! read more

Worked with RJ on getting my car repaired. Can't recommend him enough! He was professional, courteous and alleviated a lot of the stress surrounding getting my car fixed. Throughout the entire process he made sure to keep me informed and updated as to what was going on with repairs and went above and beyond my expectations. read more

I came to Caliber Collision to get an estimate for a State farm claim. My customer service rep was very knowledgeable, friendly and professional. The waiting area was also very well-stocked with magazines, a kids' play area, flatscreen TV, coffee, tea and snacks. I would definitely come back should I require their services (knock on wood.) read more

Caliber is the best! Was so thrilled and pleased with their excellent customer service. My Audi 2015 Q7 was brought to them a couple months ago, after a major accident. From the beginning they were incredibly helpful, and communicative.. emailing with updates and an occasional call to let me know how things were progressing. Upon completion (early) they delivered the car to me today.. washed with a goody bag and a kind note in the front seat, all free of charge. I worked with RJ, and couldn't have had a more pleasant experience, after a difficult accident. Highly recommend! Kristen read more

I don't usually write reviews but I wanted to recognize the good people over at caliber collision Irvine and especially RJ. He was fantastic and managed to get my car back to me in only three days. He updated me twice daily, was a fantastic communicator and the quality of work was exceptional. It's never fun to be involved in a car accident but at least if you are, having wonderful service like this makes it manageable. A big thank you to RJ and the team there at caliber Irvine. Thanks for getting my car back to me even better than before. Devin Hornick read more

RJ was super kind and I got my car back a lot faster than expected. RJ & Caliber collision's amazing service exceeded my expectations! Definitely recommended. read more

Caliber was a breath of fresh air from all the hassles associated with my accident (someone rear ended someone behind me, sending their car into mine on the freeway). Mauricio was so welcoming and pleasant, gave me a complete tour of the Caliber facilities to show how involved & careful the process would be for restoring my car to factory standards. He kept me informed throughout the 3 1/2 weeks it took to finish the work. This is a quality professional operation. I would not have known about them except through my insurance company, so if your insurance company recommends them, I suggest you pay them a visit and get the behind-the-scenes tour. Ask for Mauricio. Though I have to say that everyone there I dealt with was very friendly & caring--important after the disruption and anxiety that a car accident causes. read more

My son had a car accident on his 335i BMW so it was sent to Caliber Collision in Irvine CA since they deal with high end vechicles. Jose Gonzales was my point of contact after the car was torn down they stated they were going to put after market parts that Farmers which was the coverage of the persons insurance which hit my son's vehicle...i didn't understand why if my son was hit by the other vehicle and he was not at fault. I was not happy with getting aftermarket parts on a very expensive vehicle and had a lot of questions. After my concerns and questions Jose Gonzales denied me service even though the car was torn down and Farmers was ok with paying.. i decided to go with my insurance and choose our own repair shop. After my decision he sent me an invoice for towing serviced of $280, torn down fee of $ 180 and storage fee of over $500, which neither my insurance or Farmers was going to pay..I was stuck with that bill. And went through a lot with Caliber it was the worst experience after having my son injured after the accident. I don't recommend Caliber Collision i didn't had a good experience. Jose Gonzales is very unprofessional so is his manager which never called me after multiple messages i left..Again very unprofessional!!! read more

Great customer service, but poor work. Had to bring my car back three times and then finally took it to another location. Did a very poor job and seemed rushed. Also, had my car for over a month when they estimated two weeks. read more

My first accident. I couldn't be more pleased with the service and care I received. Taylor Goetz was so helpful. He put me at ease and explained what would be done. I was surprised at the repair estimate. I thought it would be much higher. I hope to never be in another accident but I know I'll be taken care of at Caliber Collision. read more

Awesome service.. I had gotten in an car accident awhile ago and have been looking for an Auto Body Shop, I was given the company information through AAA. I have narrowed my search by three companies between work and home. I called into the Irvine location, and was given detail information on what I need to do to get my fixed. I spoke with the Office Manager, Brenda A. she was very helpful in answering my questions. I wish there were more people like her to be as kind and courteous. I will be making my decision soon, but Brenda A. represents Caliber to the fullest in providing excellent service. Thank you. read more

Caliber did GREAT job."BRENT" is very professional. He took care of my car BMW 5 like his own. They fixed it within 5 days without any flaw even it was severe damage on front wheel and fender. Don't spend $$$ to fix your cars from dealer!! read more

I was very satisfied with the minor repairs on my bumper from a fender binder accident. It was nice to work with the company. Why not 5 stars? It was a problem with the communication from the office. Overall, the service was great. read more

Came to get my car fixed after being rear ended during the time in which I lived in Orange County. I encountered an insurance problem which took all day to straighten out after I had already returned the rental car. Zdenko spent all day fixing the issue, got me a ride home, picked me up from home, and stayed open a few minutes late to get me back into my car that evening. Excellent customer service and my car looked wonderful when I received it! read more

I had an accident a few years ago. The other party's insurance paid for everything and sent me here. Car had some back bumper damage going in, and looked brand new coming out. Perfect paint matching and everything. Estimated a week, only took 2 days. Awesome experience....would definitely use them if needed in the future....highly recommended!! read more

Caliber and enterprise really worked really hard to make this up to me. They obviously knew I was frustrated. Enterprise put me into a nice c class Mercedes for not much more, and Zdenko put my car on priority, it was done in just 3 days, and looks beautiful. Aside from some miscommunication up front by, who I later fond out was the new guy, Caliber came through and Zdenko made his personal mission to make me happy. read more

My wife took her SUV here and was very happy with the service. Zdenko Matijasevic kept in constant communication with us. We will use them again if needed. read more

My car was as new as a car can get after an accident. The entire job was so well done I will always use this repair center. The motto is "restoring the rhythm of your life". They are true to their motto. read more

Great people with great customer service. Mauricio and John took care of my vehicle inside out. Great team!!!!!!

I just got my car back and all I can says is WOW. I had my hood repainted. And the color match is seamless. The customer service is excellent ask for RJ. They sent emails re progress each step of the way in addition to phone call updates. We have used them a total of 3 times and won't go any place else. read more

Cynthia and Danielle were kind and helped us every step of the way. The staff was friendly and they even arranged my wife's rental. Job well done. read more

Having a major accident and then having to lose your car and deal with the inconvenience is an awful experience. Luckily, I have Farmers, who made it really painless. Even more luckily, they suggested Caliber Collision Centers as the repair facility. I know I can choose my own, but I went with their suggestion, and I couldn't be happier with the result, the service and the courtesies extended. Mauricio was my advisor and you can immediately tell he is an expert and knows that losing one's car is a pain. He even arranged to have the car towed, so I didn't have to deal with it or with AAA. And it happened within about 15 minutes of their being handed the file from Farmers. A very seamless process. From there, Mauricio kept me apprised regularly. I liked the email system they have, but I liked his phone calls better. The car looks and runs great! Great guy, great company, great process. They will get any future work on any of may cars. read more

Nice staff and quick service from Caliber. Actual price was the same as quoted price. Zdenko was friendly and helpful. They even cleaned and vacuumed the inside of my car even though I took it to fix the bumper. I'm impressed. On a side note: Enterprise made me wait over 30 minutes to be picked about about a quarter of a mile away. A little disappointing. read more

Customer Service 5+. Had to have my husband's BMW repaired after he got rear ended 2 years ago. Mauricio Vega was our service advisor was exceptional. The repairs were extensive but they did an fantastic job. We got the car back and there was something noisy every time we went over a bump in the road. The manager personally brought a rental car - a very nice one I might add - to our place and took our back to the repair shop. Like I said: First class service. The original estimate and final bill were a very close match. 2 weeks after the car was finally as good as new, we take a family trip to Northern Cal and a rock hits the hood - 2 big dents! :( We took a little while to get it repaired but we went straight to Caliber Collision to get an estimate. I got 2 other estimates from 2 different BMW dealerships and no one could beat the estimate Mauricio Vega gave me. We recently finally repaired the hood and again - EXCEPTIONAL service! The repairs were done in 1 day! Since we were paying out of pocket for this repair and paying for the rental car too, Mauricio sped up the process and honored the estimate he gave me in early 2012! Service Advisor - Mauricio Vegas 5+ I wouldn't go anywhere else should I need to repairs on my cars! read more

Now this is the way a business should be run. Friendly & efficient personnel, fast turn around, and great outcome on my car. My experience with them just helped to get me through the unpleasant accident experience quickly. Nicole, at the front desk, is a gem. She is a 5 star employee who knows the importance of customer service and delivers just that. Jeremy was my contact person and kept me informed throughout the process. I'm extremely satisfed with this company. read more

Top to bottom, Mauricio, Bob, and Mayra were sheer excellence! ...Having your car repaired isn't never something you look forward to, but they put the "JOY" in it. I have a little 1 year old, and they even had a play area for her, that she LOVED! ...Anyway, if you're looking for professionalism, and incredibly warm atmosphere, smiles all around, and great work in a timely manner...THIS is your place! I would absolutely reccommend you go there! read more

Overall, great experience from beginning to end. The whole process was effortless. Their staff is friendly and accommodating. Mauricio Vega was my service advisor and he was awesome. He walked me through the whole process and was very communicative with the repair process of my vehicle. Nevertheless, this was a great experience and I highly recommend them. Plus my vehicle looks like NEW :-) read more