Good customer service does still exist! At the recommendation of my insurance company I took my car to this location. I'm so glad I did. From the moment I spoke with my Service Adviser, Derrick Hostetter, I knew this was going to be a great experience. He was very professional, as was the front office staff. My car was checked in quickly and I was on my way without much delay. Within 24 hours of dropping off my car I received an estimate, which was quite reasonable. From that day onward I received daily updates about my car repairs and was assured I would get my far back in less than 5 days. At first I thought this was a stretch considering some parts had to be ordered, but I was worried for no good reason. Derrick returned my car back to me in the time promised and it looked 10 times better than it did when I dropped it off. The damage was repaired professionally and miscellaneous cosmetic dings were repaired as well. He also had his team re-affix the guard under my car, which was not a part of the original repair request. I recommend this body shop for any of your auto body repair needs. read more

Honest and reliable team; won't take my car anywhere else from now on. I came to them with a very minor issue after being quoted $350 elsewhere. They informed me the repair would come out to less than $50. I am so thankful for honest repair shops like Caliber Collision, especially for those suffering financially during these times. read more

I have brought my car here twice and have never been disappointment. I was given updates and felt like my car was getting done eve today that it was there. Also Mo was able to answer all my questions and answered the phone when I called. My car looks new, like I was never in a accident. read more

Someone hit my brand new 2020 car while parked and Caliber Collision totally handled all of it! There was a discrepancy between the other guys insurance and mine and Caliber really helped me understand the steps. GREAT service, Guillermo texted me frequently to update me on the status of my car and the front desk is so sweet! Guillermo delivered my car to me while I was at work which made my life so much easier! 10/10 will recommend to friends and family. The car looks brand new again. Very happy with the service and the results. read more

The employees here made all the anxiety and stress of getting into an accident go away. They took care of my car quickly, excellent communication about the status of my car, and every interaction was super friendly. While I don't want to get into another car predicament for a loong time, I'll always keep this caliber in my mind if I ever need! read more

Mo is the man at Caliber Collision. He crew are top notch when it comes to repairing your vehicle. This is my Second car I have taken to Mo through my insurance. Wow the we got the car back it looked new like nothing ever happened. Great Work, Fast turn-around, very reliable not to mention lifetime warranty all work that is done. If you care about your car like the way I do then this is the place for you. Thank you Mo and your staff awesome work as always. BL read more

I crashed my car and was referred to Caliber Collision. Staff are very nice!!! I would definitely bring it back or recommend this shop. They also work with my insurance and made it so easy for me. read more

Moe was fantastic! He was friendly and assuring during the inspection which can be a stressful. I feel confident that my car will be as good as new once the repairs are finished. Will definitely go to this location whenever I need body work done. read more

For those who need a quick recommendation, just read my next two line. 1. I can't say enough good things about this shop and YES, you should take your car here! 2. Ask for Louis. For those of you who need more than a couple sentences to consider this place, please continue reading. Back in 2013, my auto insurance first introduced me to this shop when I got rear-ended. Unfortunately, a couple of months ago, I had to take my car in again. However, this time without thinking twice, I told my insurance that I am going to take my car to Caliber Collision at this location. And here is why. I am not an auto expert by any means but I think most body shops can fix minor damages on cars pretty well. It is how they fix it and communicate the progress with their customers that make all the difference to me. Both times I was there, I was lucky enough to have the same person who oversaw the repair of my car. His name is Louis. When he tells you that he will update you on the status of repair on your car, he doesn't mean he will call you when the job is done 4 days later. He will actually call and give you an update whether it be a delay on ordered parts from manufacturer or to keep you posted with the status. The second time I had to visit them was also because of my back bumper which got rear-ended (AGAIN!!) Unfortunately, because of my hectic work schedule, I couldn't leave the car there as long as they needed. One of the ordered part wasn't able to make it in before I needed the car, so he called and explained what my options are and was able to give me the car back in time for my work. Of course by doing so some compromise had to be made but I didn't mind and it actually ended up saving me money in the end. Bottom line - the car was practically new again. But, a couple of days after I got the car back, I noticed a noise I didn't recognize coming from the back of my car when I drive. I just figured something didn't get tightened enough when the back gate was put back together. I called Louis and told him about the sound I was hearing. He said he will check it out. Only I wasn't able to bring the car back in for a month and half! Finally, I was able to drop the car off today and he eventually found out where there noise was coming from. It wasn't actually related to the repair but I needed to replace a wear&tear part of the back gate. When I went back to pick up the car today he not only didn't charge me for any labor fees (I only paid for the actual part) but my dirty LA car was completely washed from top to bottom including the tires and rims! Go ahead and give them a call if you need your car fixed. read more

I had the most amazing experience with caliber. My car was very messed up and Robert the manager was completely understanding and willing to work with me and my bad situation. I cannot recommend this place enough. Professional, honest and kind service. You can feel completely safe here read more

First time going through Caliber for damage to my car. I liked that they were able to complete the work before the estimated date, which was great. I was also able to get a rental and the process was smooth. I would come back here in the future if needed. read more

I needed to get my car repaired, my insurance recommended Caliber Collision and I couldn't be happier with their service, my car came out looking great and Guillermo was very helpful he also was nice enough to take care of some scratches on the house. Super satisfied with the work. read more

I've had to bring in my vehicle twice in the past year, and both times i've always left extremely happy and with a big smile on my face. From the service to the employees, the work goes above and beyond and it definitely shows. Everyone is so kind and welcoming whenever I am here. Jose has helped me both times and I can always trust him to take care of me should anything go wrong. Thank you guys! read more

I will highly recommend this body shop,especially Jose,he is very knowledgeable and with expertise on the repair of damage vehicle.

I had a fantastic experience with Caliber Collision last week. They were fast, communicated frequently, and the price was much better than other places that quoted me for the same work. read more

Excellent customer service which is the key for my patronage. They were fast, efficient, and friendly. Highest possible recommendation.

Caliber Collision really helped me out when it came to figuring out my best options for my car. Thank you!

I've been getting my cars fixed at Caliber Collision for 25 years. This time, was even better than the previous times. Quick estimate, easy drop off and car rental, and more than anything Moe's service was excellent. He went above and beyond to make sure I was satisfied with the work done. I'm happy and I'll continue to be a repeat customer! Thanks Moe!!!! read more

I got into a car accident and had to have my car repaired. I was referred to Caliber Collision through my insurance. They contacted me to tow my car on Tuesday morning, called me that same evening with an update stating my car would be ready the following week on Wednesday. Jose was wonderful and constantly kept me updated. He called Friday night saying my car was ready for pickup, and I was very impressed! My car looks great, and the cleaned and polished it. Thanks so much for taking great care of my car! read more

I've been looking for an honest, reliable, and good mechanic since I moved to LA two years ago and have had the hardest time finding one until my car was taken here following an accident a few weeks ago. Robert, Margot, and everyone else at Caliber have been so incredibly kind and helpful. Robert was so knowledgeable and took the time to show me the damage to my car and explain exactly why it was totaled (it looked like minor damage at first!), and then gave me some much needed advice on what to look for in a replacement car. Margot has recognized me by first name alone every time I've called, and everyone has gone above and beyond and been just the absolute loveliest to work with. They've made totaling my car almost into an enjoyable experience. Truly can't say enough good things, I feel very lucky to have found them! read more

This facility is fantastic! I had a minor dent repaired on a brand new vehicle two months ago. While that was seamless, they're commitment following this repair was the impetus for writing my review. About two months after the work, my car had a major buzzing in the gas tank when the doors locked. Since the car is under warranty, I returned to the dealer to check it. They told me there were faulty codes being communicated throughout the car as a result of the work that was done by caliber collision. So, I returned here to get a comprehensive overview of what (if any) electrical was disconnected to cause the issue. A wonderful man named Fernando worked with his manager to not only pull the paperwork, but also determine if there were "failure codes" being thrown and what the buzzing was. The two of them confirmed that there were NO failure codes in the system and determined that the actuator was faulty--a part that should be replaced by the dealership given the car was under warranty. Thanks to these honest individuals, I was able to figure out the issue and uncover a truly manipulative and misleading scenario set up by the employees at The Autonation Honda dealership in Costa Mesa. read more

I was recommended this shop through my insurance company and I can say that I am beyond impressed! Mo was prompt to my appointment and was very thorough in explaining every aspect of the process: I received automated updates throughout the process as well as phone calls from Mo. My car was finished and looked incredible 4 days earlier than the estimated completion date. I would absolutely recommend Caliber Collision! I was surprised when I received my car back fully detailed inside and out! They truly go out of their way to provide excellent customer service. read more

I got rear ended and Jose took care of my car like it was it's own. Picked it up this morning and it looked brand new! They also fully detailed my car inside and out which was a really nice surprise picking it up. Thank you Jose!! You are the man. read more

I fully understand "things happen" but the lack of communication had been totally unacceptable. Was told that Caliber Collision text updates are fully automated and have nothing to do with the actual status of your vehicle being repaired. And are a meaningless mechanism to con the customer into thinking they are being well taken care of. A 2 day repair, extended to 7 days. Truly disappointed, highly recommend you consider other places before taking your car to Caliber Collision in Glendale. read more

I was in a minor accident on the freeway that pushed a panel against my door not allowing it to open. I brought my car to Robert and he gave me a quote for all the damages and wedged that panel over so I could use my door! He was very quick and informative about what was happening and what would need to happen to fix my car. Once insurance is figured out, definitely coming back here to fix my damages! read more

After an errant piece of trash flew out of a dump truck on the highway and smashed my sunroof, I was forced to take my car into the shop. The professionals at Caliber were courteous, friendly and clear about the repairs. Moe in particular was great at communicating what needed to be done and what to expect from the process. He had my car finished early and got me on my way after only a few days. Easily the best auto shop experience I've ever had. Couldn't recommend them more! read more

I had to have body work done through insurance, and quickly! Moe spent time with me reviewing repairs needed, and found a deal on tires that weren't fully covered by my insurance. He texted and called with frequent updates and got the car done early. Amazing customer service from everyone at CC read more

Sandra, Jose and Dallas from enterprise are the BEST! My insurance company tried to get me to go with the other person's insurance, but I refused and I wanted to come here because I had such a great experience the last time. I was a little bit late for my appointment, and they were still able to get me in and out in 20 minutes, and I was perfectly on time for work. They did an amazing job on my car, and even helped fix my bumper which had nothing to do with the accident. Really great service read more

Careless with putting my car back together. Had random electrical problems after I picked the car up that weren't there when I dropped it off. Were unresponsive to phone calls asking for follow up. In other words, they couldn't be bothered to call me back. Poor form all around from the liason mechanic. Front desk people were great, and the only reason they got 2 stars instead of 1. read more

Excellent service fast and reliable Employee Guillermo answer all question in a professional manner when bringing your vehicle ask for Guillermo.. read more

I had never been to this body shop before, and it was recommended by my insurance, so that made me a little nervous that they might take the cheap way out. They were fantastic. They were very professional, kept in touch (I didn't have to call to check on my car 17 times), and did a great job on the car. A special thanks to Moe and Filiberto, who went above and beyond adding an extra modification so that I wouldn't have the same issue again, reattaching a plastic part that had started falling off, and for making my car look amazingly clean. A+ job, you guys! read more

I cannot sing enough high praise for this auto-body shop! Not only did they completely restore my damaged vehicle to it's former glory, but they even threw in a little extra love while they were at it. I hope I never get into an acccident again, but if I do, you can be damn sure this is the only place I'll trust to get it repaired. Thanks Richard!!! read more

From the front desk to the technicians, these guys were professional, friendly, and exceeded my expectatons. I just bought my car two months ago, got into an accident and now my car looks better then when I bought it. Thank you! read more

5 star customer service so far! Adan has been very informative, keeping in touch with me every week on the progress of my car. I let them know a couple weeks ago that I'll be in Europe when the vehicle is done and they were kind enough to let my car stay there until I'm back since it won't be done in time (without storage fees). It's very kind of then since the accident obviously wasn't planned, wasn't my fault, and couldn't have come at an any worse time trying to move out of my apartment before my trip. One less worry on my plate! read more

This is a tale about how Caliber rescued me from the pandemic. I'm the experienced driver of a Subaru high-performance WRX and in the midst of traffic on US 10 I was rear-ended by a huge Ford pickup. The accident ripped up a lot of my car's body, with result that my bumper, rear left quarter panel, and rear left door had to be replaced, and a large gash in my front left door had to be repaired. GEICO pointed me toward Caliber for lifetime warranteed repairs, and I chose this shop, which is about 5 miles from where I live. Let me say that their work was perfect and that it was a pleasure dealing with them in every respect. Guillermo was the adjuster/team leader for my car and he was not only tremendously knowledgeable, but also tremendously helpful and thoughtful. I should add that I am over 70 and have a compromised immune system, so I brought my car in while wearing an N95 mask and practicing social distancing. But a couple of days later, the Mayor issued his pandemic lock-down order, and I realized that Caliber might have to close -- leaving my car in pieces inside their garage. So I called Guillermo to see if the two-week schedule could be speeded up, and he immediately went to work on the problem. It required revamping the whole production line, but he and his team were able to cut a whole week off the complex process. Not only that, but he volunteered to drive the car back to me so I wouldn't have to risk getting sick while picking it up. I have never written a review anything this long or gushing, but in the midst of the plague, this experience teawakenmy faith in humanity! read more

The Caliber Collision team that was assisting us in the total loss of our Jeep Grand Cherokee showed the highest level of customer service that I have seen at any Los Angeles body shop in a very long time. They were transparent with the feasibility of our vehicle being repaired and down to earth with us during every step of the way while we were dealing with both them and our insurance provider. The team even went the extra mile in order to ensure that all our belongings were retrieved prior to transferring our car to our insurance company. If you have any issues while at Caliber Collisions, Robert Gonzales is one of the General Mangers at this location and is a true problem solver. Great experience! read more

Came in here twice and I was impressed! Adan was very attentive, honest, and accommodating. He did not disappoint at all. Both instances, the turnaround was quick. The rest of the staff are also friendly. read more

Wonderful experience. Moe is the man to get your car fixed promptly. All the issues were fixed and they cleaned it so nicely too. Highly recommend. read more

I went to caliber collision looking to get a customer pay and the gentlemen at the front desk geo helped me get an estimate with Jose t great customer service I'll definitely recommend to family and friends read more

I went to Caliber to get an estimate for a fender bender that the other guy said he would pay for. I had just come from another auto body shop and the bill was $975.00 Alex at Caliber showed me that if it was just polished up, there really was very little damage, except a new hub cap.He was very nice and spent a lot of time basically and was very honest. The other driver is very happy too and I would recommend Alex at Caliber to anyone. Thanks! read more