I had a great experience with Caliber Collision in Concord, CA. From start to finish, the customer service was excellent, especially thanks to their customer service representative, Alexa. She was friendly, professional, and incredibly helpful throughout the entire process. Alexa kept me informed, answered all my questions clearly, and made what could have been a stressful situation feel easy and well-managed. The team was efficient and attentive, but Alexa's communication and genuine care really stood out. It's clear she takes pride in her work and in making sure customers feel supported. I highly recommend this Caliber Collision location, and especially commend Alexa for her outstanding customer service. Not all Calibers are the same. Customer service from Alexa definitely made this location stand out. They should have Alexa training customer service reps company wide. read more

I had swung my Toyota Corolla unto the side of another car turning left and got to know this repair shop as a referral from my insurance. They were prompt about getting my car in and it worked on. I was there post day of mini accident in their lobby where it smelled of freshly cooked popcorn. They have a serve yourself popcorn machine which I find unique and amusing. I was met with warm reception by Alexa who was responsible for overseeing the repairs on my vehicle. She would chime in with updates about when I would be ready to pick up my vehicle. I believe they worked all weekend on my car all weekend because I dropped off a Friday and picked up the follow Tuesday, I really appreciate the work. My car looks new and to top it off they detailed my car from the inside out. I would be providing five stars, however I was told I had rental car coverage which it turns out I didn't have. Someone with a shuttle picked me up from their partner rental car company and took me to their rental office where I ended up calling my husband to pick me up. I'm sure it's accidental, but check your coverage before you agree to a rental. Also, as I was easdropping I hear an another customer talking with staff. The gentleman tells the lady that they're able to waive her deductible. The other customer was so happy to hear this. To fix my car through insurance was a deductible, insurance paid around $2K for some minimal front end damage which seemed fair. read more

Impeccable work...impeccable service. My vehicle had the misfortunes to end up behind a gravel truck losing its load. It's kinda my baby. Caliber made it look better than new. Flawless work. Alexa and the entire team provided exceptional customer service. They even returned my rental car for me because it was Friday afternoon and the rental car place was closed! read more

Always a great service coming here. I would definitely recommend them! They have great customer service!!! 10/10 would recommend

They provide top level customer service and the highest level of quality repairs backed by a lifetime warranty

Amazing experience. Alexa was on top of the repairs and stayed in touch the entire time. I always knew what was going on and where they were at with the repairs. They also detailed my car inside and out which was such a treat when I picked it up. Great service, highly recommend. read more

I had a great experience with Caliber Collision Concord. My service advisor was Khoa Ho and he was very friendly, polite and very responsive. He walked me through every step of the process and called every other day with progress reports. He understood I was paying for a rental car and went out of his way to minimize the repair time. He really went the extra mile, he is an asset to the team there. Thank you Khoa! read more

Shop did a great job on my Audi and car looks as good as new. They were extremely helpful with the entire process and showed they cared for the overall customer experience. read more

I have used Caliber Collision on two separate occasions over the last couple of years and have been very happy. After the cars were returned, you would never know what they fixed. Good as new would be my best description. Just the other day I had a minor issue with the door rail trim on my new car as it had a couple of scuff marks which I could not remove. I received help from Nicole who put me in touch with Flo. Flo performed his magic and removed the scuff marks in under 10 minutes. Because I was a previous customer they did it for no charge and I was on my way! I recommend Caliber Collision to all my friends who need car body work. Thanks again Nicole & Flo! read more

Khoa was so helpful on giving me options to repair my car, he went above and beyond, I was not expecting the level of high caring service that he provided me with! I would definitely recommend him and Caliber Collision to my friends and Family! Thank you so much guys! read more

Alexa at Caliber Collision Concord location is a liar and was trying to price gaug. She told my insurance company that she feels that the damages to my car is from two different accidents and they are from the same accident. She thought she was going to get me to pay a $2000 deductible. I feel she thought my deductible was $500, but it is not. Never bring your car here they do not care about building good rapport with customers, or customer service they just want your money. They will smile in your face and lie to your insurance. read more

Caliber Collision - Body Shops Near Me - Concord, California

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Avoid Caliber if at all possible . This was the "preferred shop" I was instructed to go to by my insurance company. Communication was nonexistent and their estimates in terms of time and cost were wildly inaccurate. The workmanship on my car was very poor and needed to be remedied after their second completion attempt. Total time my vehicle was in the shop: over 30 days Total cost vs two other estimates from locally competing shows: 50% higher at Caliber In fairness to them they did correct all defects and mistakes, but I should be required to manage the process of their business as a consumer. I would never take another vehicle here read more

Giving Caliber Collision 2 stars because my insurance sent me here to have my vehicle inspected-which they did. HOWEVER, when I got home, my sister pointed out that Caliber Collision had removed trim from the back of my vehicle... when the front bumper was where the collision damage was on the vehicle. Since I didn't immediately take notice of the new damage, I signed for the vehicle and brought it home. Upset they broke random parts of my car off for no actual reason... read more

Caliber Collision - Vehicle received after taken apart for damage assessment - Body Shops Near Me - Concord, California

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I was in a minor accident where my bumper was tapped mostly scratches. My car is 10 years old by the way, but the new bumper matched perfectly with the color of my car!!! My car looks brand new! Customer service was friendly and very helpful! I would highly recommend getting your car serviced here! They were done with the repairs ahead of time! read more

Caliber took care of me and my car like we mattered. And even though it felt like I was getting special attention, I also got the impression from sitting in the waiting room that they treat all of their clients like that. While the damage to my car led me to believe it would be considered "totaled", they were able to fix her up - good as new. So grateful for their expertise and willingness to go the extra mile and NOT just leave me with a half-assed job to get me out the door. Luis and the other staff are aMAZing. read more

Caliber Collision - Body Shops Near Me - Concord, California

Caliber Collision did an outstanding job fixing my bumper after a minor accident. Great customer service and thank you to Alexa for helping me through it with updates each time. read more

I loved the entire team at Caliber when I brought in my 2022 X7 for door and bumper repair. The front desk receptionist was always super helpful, Alexa was really super easy to work with and my vehicle was complete earlier than expected. I also loved being able to text messages back and forth about the status. If your looking for a professional and efficient shop, definitely check them out. The work they do is GREAT!!! read more

Used this place in Walnut Creek for some body work repair for my Toyota Prius, after another person had rear ended it. They were the preferred shop by both insurance companies involved (ultimately, of course, the other person's insurance paid for it). The work seems fine and the turnaround time seems fine (it was disappointing that the car had to be there for a few business days, but I have no idea if any paint or glue had to "dry" or whatever, and I know that in general car repairs nationwide are requiring long repair times) The primary issue I have is that two times the car had an appointment, when we showed up, they said they knew nothing about the appointment. That didn't prevent them from acting fairly quickly since we were there, but one must really wonder about a company that can't keep appointments straight. I can't really comment on their costs, since I didn't shop around. read more

Reached out to caliber Collison after I had a minor accident with my new truck. Khoa was my service advisor and from the beginning it was nothing short of a great experience. He was very responsive with the original appointment as well as follow up for the estimates and second appointment to do the work. Everyone in the office was great and my work was completed on time and to my satisfaction. I highly recommend them for anyone in need of body work on their vehicle. read more

Concord Ford uses this shop for body work. My car has been there 3 different times to paint a small manufacture paint defect. Bumper has been repainted 4 seperate times by Caliber. Attention to any type of detail is poor. 1st repaint, they burned through the clear coat while buffing it out. This one, I get. It happens. 2nd repaint I had solvent pops all along the top of the bumper and buffing compound EVERYWHERE 3rd repaint was more solvent pops, damaged my grill, damaged the clear bra on my headlights and even more buffing compound caked everywhere, especially under the headlights and inside the grill. 4th repaint they chipped the paint on the bumper and my fender (assuming from install) still have the damaged grill, burned through the clear coat again and buffing compound all in my wheel wells. Horrible attention to deal and half assed work. TLDR: went in for manufacture issue of paint flaking, painted 4 times, left with jacked up bumper, damaged grill and more paint issues then it had when it went in. read more

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Thanks Caliber for making my accident so much less stressful!! The whole team made me feel so much better.

A 1 star review of Caliber Collision by Cynthia R.: https://www.yelp.com/biz/caliber-collision-concord?hrid=alTwRDZA0T8kx7R5aUtPRA&utm_source=ashare&ref=yelp-android So I post a review regarding the horrible service I received from Caliber collision and they replied with a response about how sorry they were for the horrible service and to email their manager to resolve the problem. Well that was 5 days again and no one have contacted me as of yet, like I stated in my yelp review the company is HORRIBLE and their integrity means NOTHING to them its all about the money.... read more

I wish I took a before and after picture because when I picked my car from Caliber Collision in Concord it was cleaner and shinier than when i drove it off the new car lot on day one!! They have fresh movie popcorn in the waiting area and everyone from Genesis at the front desk to Nicole my claims handler to the GM Brian treated me like a valued customer. Hopefully you will all drive safe and not need to get your car repaired from an accident but if you do, take your car to Caliber Collision in Concor read more

Caliber Collision - Body Shops Near Me - Concord, California

The lady who answered the phone was extremely rude and unprofessional. I was given specific instructions from my insurance company. I called to confirm I could take my car in the day before after work. She said no and she did t care what my reasons were. LOL. Disgusting customer service. I found a better shop. You guys should too. read more

My back light, what is completely destroyed and along with scrapes.... This team did an absolutely amazing job. My car looked spanking brand new. They kept my husband updated on the status on how the car was doing. I actually called to see if it would be done earlier. They said they will try their best. I can't recall, but I believe it was either the day after we get a call that my car is ready, it was ready earlier than expected three days earlier to be exact! The customer service is phenomenal and these times it's so hard to find great customer service! I totally recommend this place! read more

I had a wonderful experience with Caliber from beginning to end... well as wonderful as can be expected when dealing with insurance and repairs. My driver's side was damaged when another car backed into mine. I was grateful that the driver was insured, but this was not something I wanted to deal with. After filing a claim, the other driver was determined at fault and State Farm sent over a list of repair shops I could choose from. I had heard good things about Caliber and was happy to see that they had an online scheduling system. I work graveyard, so it can be difficult to play phone tag to make arrangements. I uploaded photos of the damage and other requested information to Caliber's site. Nicole was delightful to work with. She was friendly and accommodating when I had to reschedule my repairs due to problems with the rental coordination at Hertz. When I dropped off my car, the rental company was unresponsive. She called them on my behalf to expedite the shuttle driver. She followed up during the repairs to let me know there was additional damage, and she pushed for the repairs to be covered. The process of getting my repairs coordinated due to State Farm and Hertz was long and drawn out, and anxiety inducing. The actual visit to Caliber and repair process was the only calm in this chaos. Now off to review Hertz.... read more

Hi, Just to be up front, I did not use their service. So for all intents and purposes, that could be good. My review is on their quoting process. Please be ware. I have a 2024 vehicle that had two areas to be repaired, for which I went out to get multiple quotes. Three of my quotes were in the same general range of $2.5k-$3k. Caliber, however came in at OVER $7k. There quote included fixes to stuff, that wasn't even damaged. So look out, they are trying to get as much money from your insurance as possible, which I imagine impacts you in a larger way, the more expensive it is. I can't trust a place if I know they are trying to dupe people on the estimates. There are plenty of fine places in our area that do honest business. These guys are apparently not one of them. read more

My car was hit while parked. I was extremely pleased with the service I received at Caliber Collision in Concord. Alexa's friendly greeting put me at ease immediately. She is a pro at identifying repairs that need to be made on my car, and she kept me updated via text to let me know the progress being made. This put my mind at ease so I didn't have to worry about when I'd have my car back. When I picked up my car it had been cleaned inside and out. It was pristine! Thank you to all who took care of my car. read more

Amazing customer service!! Jessica was busy because I was late, but Alexa helped out with the estimate. If I didn't live so far I would definitely have brought my vehicle back. I highly recommend them if you're in the area! read more

Amazing service and result! Highly recommend this team. A branch fell on my car roof at a very odd angle. Other places I took it to said I would need a whole new side panel which was going to be very expensive and my car would be totalled. Not what I wanted. Jeff said they could fix it to avoid that as there is one guy Chris who is extremely skilled - he is! Huge shout out to Chris! Thank you!! Koop kept me informed along the way of how the repair process was proceeding and it was fixed in 2 weeks! I am so happy and relieved with the result - thank you so much Caliber Collision Team!! read more

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The sunroof of my 2006 mini cooper was damaged. My service advisor, Gwen, did an amazing job of hunting down the elusive part and apprising me of the progress of the repair. Gwen is polite, thorough, and very professional and I definitely felt that I was being cared for as a person during this process. My car looks great and everything is in working order. I have absolutely no complaints and I would highly recommend Gwen and Caliber Collision in Concord, Ca. read more

I'm so happy I found Caliber Collision! I HORRIBLE luck with my cars, but Amanda always come to the rescue when anything happens!! Whenever my car is there I know it is in good hands! I dropped off my car and they were able to get my car in, fixed, and out by the day promised! 10/10 would recommend anyone to come here to get their car fixed! read more

I got into an accident and had to bring my car in to Caliber collisions. Alexa and her team did an amazing job with repairing my vehicle, and keeping me updated day to day. I highly recommend coming here if you need repairs to your vehicle. read more

They pretend to care by publicly saying ....contact us...we will check into it. Three emails later. Zero, nada, nothing. So do not let them fool you that they actually care about customers. read more

Thank you to Jessica for the seamless process from start to finish. I came in for an estimate and 3 days later Jessica called me to say my parts arrived & was ready to drop off. My car was repaired within 2 days, which was quicker than expected! My vehicle was even cleaned upon return! Thank you again Jessica and the entire Caliber Team! You sure exceeded my expectations & will highly recommend in the future! read more

Something fell from the sky and took out my cars moonroof. Shattered into pieces luckily no one was hurt. Phoned in to my insurance and they referred me to Caliber. During the SIP I didn't know how quickly my car would be seen but happened to get an appointment that day. They are fully practicing social distancing 6' apart, with sanitizer, gloves and masks. The team are also clear communicators about how and when your car will be repaired and ready for pickup. The crew are friendly and knowledgeable! Just picked up my car with the moonroof replaced and the cleaned my car inside and out. If I ever need a car collision repair I'm heading back to Caliber! Thank you! read more

I recently got into an accident & I had to bring in my car to this place & I am glad that I did! The staff was very friendly & Candace would always keep me up to date about everything going on with my car. I would really recommend this place. Truly Amazing! read more

I brought my car here to repair a broken door. I had an appointment, and was seen in a timely manner by a man who was kind and helpful, and told me that they need to order a part to repair it, which take a while but they will contact me once the part has been ordered. After eleven days of not hearing back, I called to check in. It turned out there does not seem to be a record of my visit, and my file is locked (?) so they cannot look and check. I asked to talk to a manager, and was connected to Nicole. Nicole told me they had not ordered any parts, she was not sure why, nor did she offer any explanation as to what happened. When I asked if she could order the part now she told me she couldn't, since my file was locked - an internal problem, she didn't know why it happened. No apology, no explanation, no solution. When I said that she didn't seem to be very competent to help me, she told me she was going to call my insurance and tell them they would not work with me because I called her incompetent. After I explained that I am still interested in getting my car fixed, Nicole said she would have to submit a ticket to unlock my file, and would call me back after she had access to it to tell me when the part will arrive. She did call a few hours later and told me that they reserve the right to refuse service to me. When I was trying to get some clarifications, she said she is not going to explain anything. This is the first time that anything like that has ever happened to me, and I am truly stunned by the experience. Mistakes happen, many places are short-staffed these days and everyone is human - I get that. What shocked me was that no attempt was made to rectify the situation, and no apology offered at any point. Basically - we dropped the ball, but if you call us out and call us incompetent, we will refuse service. Before you choose to bring your car here, think how you would feel in a situation like that. read more

My car had a front quarter panel that was misaligned from an unknown cause. The dealership I took it to for the issue stated that they thought it was from a car hitting my car although there was no physical evidence of that (no scratches, scrapes or dents) So I filed a claim with my insurance and took it to Caliber Collision for repair. I dealt with Allen who was phenomenal! He was kind and explained everything he was seeing and what he estimated it would take to fix it. He also went above and beyond and called the dealership to get me some part numbers on some protective accessories I needed on the car. I 100% would recommend Caliber Collision to my friends and family members and I will not be entrusting anyone else with my car's body work in the future!! read more

Jessica was amazing!! She was so sweet and helpful and answered all my questions with patience and understanding. Great experience and customer service! read more