I had to get minor bodywork work done after a collision and the folks at Caliber took care of me! Big 'Thank You!' to Austin and the whole crew. They made a stressful situation manageable with a fast turnaround and quality work. Look no further than Austin and Caliber Collision read more

Don't trust the quote they give you. Gave me an original quote of around $3500, and I decided to open a claim with insurance since the price was so high. When I turned into insurance they lowered the price around $2200, to $1300. They lowered the quality of work they would be doing when I turned into insurance, which I said I want to ensure the job is done well since I would be keeping the car long term. I would've just paid out of pocket for this. Disappointed in the lack of transparency. read more

I chose this shop based on the reviews and my insurance company recommended them. It was a wise decision. Lester Ramos greeted me and assured me the repair would be perfect. It turned out to be true. The repair was perfect. All the employees I dealt with were friendly, professional, and courteous. The repair was done quickly, and I was kept informed of the progress. I hope I don't need their services again, but they made the process painless. read more

Very happy with Caliber Collision. Had my car for over two weeks and they communicated with me, dealt with the insurance and made it hassle free for me. This will be where I go if this ever happens again! read more

I highly recommend Caliber Collision on Pine St in WC. They do excellent work and provide top notch customer service. I found them after I was in a fender bender, and they took great care of my car, handled the insurance, and communicated with me every step of the way. Everyone on the staff was professional and friendly. read more

08/09/2024 update Please AVOID any work with Caliber Collision!!!!!!!! Obviously Caliber Collision Pine Street Walnut Creek CA failed to understand my post. I copy and paste for your connivance how would I like to address your failures. "Please don't reply to this review as the generic replies to other previous posts by others. I will be willing to speak with an executive from Caliber Collision Headquarters in Texas" Unfortunately your local and regional mangers would not be able to address the issue. Hopefully you will finally understand that my trust at your Pine location and all the rest reached below ZERO. For the rest of the viewers thank you again for taking the time to review my post and updates. ----------------------------- Please AVOID any work with Caliber Collision My car had a rear collision. I am not a car mechanic, that is the reason that I brought my car to Caliber counting on them to fully take care of my car. It took Caliber over 3 months to return my car supposedly fixed. Well within the 3 months the car was in and out of Caliber 4 times including re inspection by the car dealer. Finally thanks to my insurance the car was towed to another car shop for full inspection. The results were devastating, (1) Caliber overlooked and did not address all the damages due to the impact. (2) Caliber replaced, installed and repaired unprofessionally parts with lack of safety and broken parts without taking any responsibility (keep in mind I returned the car several times cause the driving was not the same as prior to the collision. (3) simple screws and bolts were missing or place loose. In the end Caliber admitted to all the faults and ask to re repair what they failed to do. My insurance took over full control and absolutely stood by me and refused for Caliber to touch my car. I can't thank enough my insurance adjuster for looking not only on paint but fully inspected and stand by the point that safety parts were overlook and could compromise the safety of me, any passengers in my car and other commuters. Finally, Caliber knows that the lost me as their customer. Caliber Collision Pine location. Please don't reply to this review as the generic replies to other previous posts by others. I will be willing to speak with an executive from Caliber Collision Headquarters in Texas. For all the readers thank you for taking the time to read my post. Please AVOID any work with Caliber Collision. read more

I have needed to use them twice now, great communication, dealt with insurance, precise estimate and also dealt with the rental car return! Full service and excellent workmanship. Highly recommend for any type of repairs. read more

Caliber Collision on Pine Street is Amazing! They did such a beautiful repair on our car! I would give them 10 stars if I could! Amanda and Gabby are so nice and provided us with such excellent customer service. We even received email updates on the status of the repair! The paint job is perfect! Our car looks brand new! Thank you Caliber Collision on Pine Street for taking the stress out of a stressful situation! You are the best collision repair shop in Walnut Creek! read more

The flippant woman who answered the phone was curt, impolite and stream-rolled over our family's questions with her unchecked anxiety jitters: possibly sheer overwhelm with doing her job. Sad realization customer service skills are DOA. Bad representation of a what I heard was a good reputation. read more

Great work at their Walnut Creek Pine St shop repairing my Honda Fit after a fender bender. They repaired it quickly in 4 days and fitted the new bumper and front fender very snugly together, much better than the work by a previous body shop, now defunct. Their staff were great too and we certainly recommend them. Thanks Calibre Collision. read more

I've been here more times than I'd like to admit but they always take great care of me, my family and anyone I send their way. I had the pleasure of working with Amanda this time. She was extremely knowledgeable, friendly and most of all kept me informed through out the repair process and the quality of repair was excellent. You don't often get a whole package with both great customer service and quality work so props to the caliber team. read more

We were rear-ended, and we chose Caliber Colilision on Pine. I truly appreciate how they made me feel at ease, and taken care of. They were highly responsive and did what they could to keep me happy. It was a stressful situation and I couldn't be happier with my decision. The staff and Manager were friendly, professional, and personable. Hoping I wouldn't have to take my car in again, but if I did, I wouldn't hesitate to come back here. Thanks again (I feel bad for not catching the manager's name, but she was great and a big proponent of my overall satisfaction), Gabby, and Amanda . read more

They do a great job! I highly recommend them for auto body repairs. They run a top notch shop. Check them out you won't be disappointed.

Arrived to get an estimate and Amanda was able to get her team to help me out ASAP! Love their service and will definitely come back trusting them to know how to make my car brand new again. Thanks again!!! I appreciate the level of costumer service. read more

Amazing job repairing my car! The staff was polite and friendly! They kept me informed throughout the whole process and made everything quick and painless! Hopefully I never get into another accident but if I do I know where I'll be coming! I highly recommend this place! read more

I came in to get an estimate for some minor damage to my bumper. Austin and Obed were so polite, professional and helpful! They had my estimate ready very quickly, and made sure before I left that I fully understood all the options available. I'll be taking my car here for all future repairs! read more

My first auto accident, and of course I was very apprehensive about the procedures that would be needed to get my Maxima repaired! I needn't have worried! Caliber did such a great job, kept me well informed as to what was being, and couldn't have asked for better service and better people to keep me informed than Amanda and Gabby! I wouldn't hesitate to refer anyone who needed auto work done, than to Caliber Collision! Great job on the repair and the car was washed and clean when I got it back! Thanks Caliber! read more

I took my car into Caliber Collision for some minor repair work. I was told if I arrived early in the morning they could handle the repair within an hour or two. They were true to their word. As I waited for the repairs to be completed I got to see how efficient and courteous the staff was to both customers on the phone and in person. They had a sincere desire to help those in need of their services. Because I was the first one in the shop that day I was able to witness their morning staff meeting. I was impressed with the thoroughness as they went over every job that was currently in the shop insuring that timely progress was being made to complete the work, tracking the needed parts, the schedule of the left to be completed and communication back to their customers. I owned my own business for 41 years and I can honestly say I strived to have a top notch crew like this working for me. John Lodge read more

Unbelievably bad: Our insurance company insisted we go here instead of Crebassa. The car was in the north bay so it was supposed to go to San Rafael. After over a week of delays and poor communication, Caliber San Rafael decided they were too busy and sent it to their Pine street Walnut Creek branch. They took weeks to do the work, again with terrible communication. When we went to pick it up it was making a terrible noise. An engine mount was broken. It's hard to fathom how they didn't notice the noise and vibration. After another week of unreturned phone calls, they sent it to the dealer for repair. Apparently they can neither diagnose nor repair broken motor mounts. They just ignore them and hope for the best. We got it back and it still makes the noise. Today the wheel fell off. This is a 2016 Subaru Forester with 50,000 miles on it and they can't fix it. read more

Caliber went above and beyond to help me quickly when I was in a pinch. I side swiped my door and had a quick turnaround time to get it repaired. They were able to get me in ASAP and at a better cost than any other estimates I received. The car came back flawless (and the inside professionally cleaned which I didn't expect!) Trustworthy and friendly team. I will be back read more

Cook's Collision had operated this business at this location for many years until they were bought out recently. When I got backed into in my VW Super Beetle (Silly Silver Sally) on a parking lot in nearby Pleasant Hill I took her into this shop on Pine Street for an estimate. The person who had hit me was driving her boyfriend's card and asked me if she could handle it without reporting it to his insurance. I told her she could and the first place I took Sally for an estimate was to Caliber. When I told Alexa, the receptionist, that a young woman had backed into and did some damage to Sally's right rear quarter panel, she called on Jessica to give me an estimate. When Jessica decided to have Alexa help her try to rub it out they found that the Clear Coat had been penetrated just slightly in three places. When I compared already-existing damage on Sally of a similar nature I decided to do nothing more about it and thanked Jessica and Alexa for their attentiveness and consideration. I sent the young woman a note asking her to "pay it forward." Whilst there I was able to note how the staff treated several other customers and was very impressed by the service, the friendliness, and the humanity Jessica and Alexa displayed toward me. This was, especially in the people department, a major improvement over Cook's. Although they had always done great work they were a little lax in courtesy, manners, helpfulness, and service. read more

Caliber collision is awesome! Very knowledgeable and communicative through my repairs. Thank you caliber!!

My car has less than 30k miles on it, took it to Caliber after my daughter sideswiped a mailbox. I didn't have a terrible experience, a couple minor inconveniences along the way, but I usually don't stress out about the small stuff. Almost a 3-4 star experience. A few weeks after I got my car back, it rained and my windshield wipers were not working properly. I know Caliber had to remove the windshield to paint my car, so I called and let them know. They told me they did remove the windshield, but never touched the wipers, so it's not them. I was skeptical, but told them I would take it to the dealership to see what the problem is. The lady recommended that I do not tell the dealership I have been to a body shop, because it might void the warranty and I might have to pay for the wipers to be fixed. OK, no problem. I had to live with my newly crappy wipers for a few weeks until my appointment at the dealership. When I got there, my service advisor took a quick look at my wipers and asked if I had any work done at a body shop or anything lately. "No nothing," I said. "That's strange," he replies. A few hours later I pick up my car, and as he is giving me my keys, the service advisor asks me again if I had the windshield or wipers replaced lately. He said they both had loose bolts and one was bent, totally out of the ordinary for normal wear and tear. He asked if I was sure nobody had done work on this area of my car. Don't worry, Caliber, I stuck to the plan and lied to that nice man's face LOL. read more

Sadly our Porsche Cayenne Turbo took on a tire from a Semi on the passenger doors. The vehicle has 1400 miles on it so it was upsetting. I personally have a background in Collision work and paint so making a repair "invisible" is no easy task with me. Briana, the manager, took this challenge under her wing and did a fantastic job! I can't thank the technician and Rodrigo the painter enough for their skill and professionalism. Rodrigo was able to keep the paint work within the scratched panels which was my main concern for color match. Outstanding job!!! read more

This company needs to do some cleanup for the employees specially all the managers before they end this company under the ground I am serious.caliber shop round my car .The problems they damaged my car and they destroyed it then they denied everything they did but it's not for long !!! I did 3 different inspections for my car at auto body repairs shop and I have 3 different reports and in 5/16 the inspector comings to do inspections on my car and he's coming from state of California Bureau of automotive repair and I give them everything they asked me about. And I am not going to stop there because I have allot to do . Good luck for this company! Keep going read more

The quality of service here is remarkable. I brought my very damaged car to this location and Alexa and Jessica were professional, friendly, and efficient front the get-go. My repairs were being done through an insurance claim so the claims adjuster had already faxed in the pertinent information and I just had to sign the final paperwork. They told me it would be a 20-minute wait for a preliminary assessment of the damage to my vehicle and offered to call the local Hertz to pick me up so I could use that time to rent a car. Brilliant. By the time I returned, they were done with the quote, had me sign a few forms, and I was on my way. They sent me text updates on estimates/repairs throughout the process and didn't move forward with any changes without my approval. read more

Wow! Just wow! Caliber is my GO TO! Anytime I have needed to bring my car in, i have worked with Amanda! let me tell you she is awesome! Very knowledgeable, amazing attitude and is always a big help! Highly recommend this shop for any of your needs! A+ for me read more

I came in for an estimate and Jessica was such a huge help! She was so friendly, an amazing attitude and very professional. All the employees that helped me were so nice and they gave me a great quote. 100% will be returning if need be. thanks guys!! read more

Unbelievable quality and service! We recently had our car repaired and an aftermarket part painted here. The service we received and the quality of work is truly remarkable! Everyone there is professional, polite, and friendly. They quoted us a very short timeframe and finished both jobs on time! Highly recommended! read more

I went to Caliber Collision in Walnut Creek to take care my Bentley with a very unique color. Briana and all the stuff in the office there very nice and very helpful. The work that the did was fantastic the car looks again like new and the paint match the rest of the car, I am very pleased with the work that the did. Thank you very mutch for all you did I will recommend that shop to all my friends and relatives. read more

Was driving by and wanted to get a quote to fix my door. Out of the 5 people in the office apparently not one of them was able to come out and look at my car. The receptionist tried to set me up with an appointment at 4 o'clock the next day. They lost at least $2000 worth of business. Sorry. read more

The office staff was amazing! i had a speedy repair time & i was consistently kept informed. my car looks better than new & i had a great experience with the Caliber team, defiantly recommend to friends & family read more

I went into Caliber for the scratches on the rear bumper of my car. Amanda helped me throughout my repair and it was a seamless process! The front office staff is amazing and each one of them was beyond helpful. If I ever need anything else done in the future I know where I am going. Thank you again! read more

Briana was amazing! Quick estimate, they did the fastest they could on repairs and she was always updating me on progress. Can't say enough good things about my experience. My truck turned out great they did a wonderful color match and every detail turned out perfect. read more

This review is by husband Bruce. Ultimately, the team at Caliber did a great job of fixing/restoring my vintage Mercedes after a rear-end accident where I was hit at a stop light. The story is also about snatching (a huge) victory from what could have been the jaws of defeat. I'm glad that I've waited till now to post this review. Initially, and for a variety of reasons including the unfortunate passing of one of the Caliber techs, my car was not repaired properly. No blame, just circumstances. Plus a missed step (that I believe they have fixed) regarding final quality control before handing the keys back to the customer. Then I met the store's GM Richard (Richie) Wynne. He took complete ownership of my vehicle, and has gone above and beyond to get the car looking like it just rolled off the showroom floor. Which happened back in 1983! I cannot express how customer-focused Richie has been, and truly had the interest of fixing my car above all other interests. Great attitude, and great dedication. In addition, the front office staff led by Alexa could not have been friendlier. All in all, I ended up being super pleased with Caliber on Pine St., and am thrilled to have Richie as a new friend...regardless of how we came to meet. Highly recommended. read more

I had a very good experience dealing with With this location. Always very professional and kind with fast response to emails or calls .

I brought my car here a few years ago (at the time they were cook's collision - same staff though) when someone hit me and was only place AAA allows you to go to. Upon pick up the paint didn't even match the rest of the car (it's silver). They had to repaint it again and then finally got it correct. Now, I return again ~3yrs later due to damage in the front of my car. I pick it up after a week, drive it down the street and the hood doesn't even close. Take it back again. They say they fixed it following day, pick it up and half way home the car stops running in middle of road. I am able to coast down the street to a gas station. Called them upset they keep returning the car with more problems. I finally asked if they could take it to dealership and have it done correctly. Receive a call that caliber collisions technicians installed a part incorrectly so it fell off hence loss of power. Get car back from dealership. On top of that one of the headlamps wasn't put back in correctly and the hood wasn't even screwed on tightly. Luckily my fiance has been learning more about cars and was able to fix it. A couple weeks later (mind you I'm not driving much due to covid) I'm driving and again the car looses power. I call AAA and have it towed to the dealership. They inspect the car and find out this shop put the wrong part on it, it doesn't fit so it popped off. Caliber accepted the fault and had it repaired by the dealership. I should not have had to deal with all these problems. The original guy who was helping me was very kind and continued to accept the fault of the technicians but when I had to go back a couple weeks later he was no longer there. On top of that, since I had so many problems with their poor quality of work and was calling all the time, the receptionists claimed they didn't even remember me. the second guy who helped finally get it fixed at the dealership was nice as well and followed up after the repair to see if it was resolved. Would I ever go back here or recommend them? No. Even though it's AAA approved and they say the work is covered for lifetime, I'd rather save myself all the headaches this caused. I already complained to AAA about the poor quality and all the trouble I went through. Maybe this place is great for people who don't notice problems or are ok with sub par quality, but I am not and won't return. read more

My truck was totaled, and the insurance company said i had to get it from caliber. I walked in here to learn my truck was at the north main street caliber collision. Staff was super friendly and went above and beyond giving me a ride to the other location. Both shops had the most friendly staff, and a very professional level atmosphere. The work order (quote) was well done and itemized. From cleanliness and professionalism of the staff i can assume the work performed at caliber is five star. They at least earned it with customer service. read more

My plastic splash shield was dragging on the ground for the last two months. I came in to get a get quote on the replacement. Jessica looked at my replacement that I had already purchased online to make sure I had the right part. She also told me that I didn't need to replace the engine undercover which another body shop in Oakland had told me that I needed to. She introduced me to the tech who also inspected it. I was offered to get it replaced right on the spot but because of work I chose to come back the next morning. Great customer service and they saved me money. read more

Brought my truck in after I got side swiped. Amanda was efficient and willing to help throughout the process. She updated me as my truck went through each stage of work. I'm amazed by the quality efficient work that this location completes! I've never been happier with auto body work. Thank you Amanda & thank you Caliber! read more