10/10 -- Highly Recommend! I called and stopped by the shop today to ask about a few minor paint touch-ups on my car (I had brought the matching paint from the manufacturer). To my surprise, they completed the touch-ups on the spot and didn't charge me anything. This wasn't my first experience with them. They have performed collision repairs on my car twice, and both times the work was excellent. Everyone I've interacted with has been professional, friendly, and helpful--from the reception staff to Perry, the shop manager, and the technicians. It's refreshing to find a business that consistently provides outstanding service and quality work. I highly recommend them! read more

Incredibley awesome staff. Everyone has been amazing with our claim and we just picked up our vehicle. The paint match is spot on and we're happy with the results. Thanks again, highly recommend this shop! read more

WOW! Is all I can say. No only do these folks do great work, Francisca repeatedly called me to let me know about the progress for insurance approval, status of parts ordered, work begun, estimated completion day, when car was washed, ready for pick-up, etc. This was unbelievable to me. I knew people who had taken their Porsche and Lexus to Jim's but I never expected this level of customer service. And, the work was done per the insurance estimate. I did not pay extra for this customer care. I also heard that Jim's has several locations and the level of customer interaction is the same. So... if you need collision repair or body work I cannot recommend them more highly. Be sure to tell Francisca my Hyundai Ionic 5 and I recommended you. She does Jim's proud everyday! read more

I did not appreciate the communication about how the insurance claim was handled. They were not able to sort this out with GEICO directly and left it to us to figure out. read more

Jim's auto body team was very accommodating and friendly! I was referred here by my insurance, so I just paid my deductibles. And Francheska kept me well-informed about my car's repair progress. They are detailed and transparent about the work they will do on my car. When I got my car back, it felt brand new again! Their work was excellent! They also wash my car! Thank you, Jim's Auto Body! read more

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Very good service and car looks great after body work. The car was Ready 2 days earlier than promised. What else could you want? read more

I can't say enough good things about Jim's. Outstanding communications with estimator, Francisca, and the whole Jim's staff. Excellent workmanship on the repairs. On-time. Easy to work with. This is (unfortunately) my second need for Jim's and there is no where else I will take any further needs. Oh yes, and fair pricing. read more

Super impressed with Perry and the whole crew at Jim's. I was able to get a quote right away and get the work scheduled within days. Perry was very knowledgeable, transparent, and responsive. The repair cost was reasonable and was finished a day ahead of schedule which I appreciated. And in the end the car looked better than new! If you need a repair, you can't go wrong here. And ask for Perry...he will take great care of you! read more

Amazing, incredible service. You would not know it from the outside, but these guys over delivered for me. They not only fixed the accident I came in for, but also fixed my hood from a previous and unrelated accident while they were at it! Also, they are super convenient in that they are walking distance from an Enterprise rent a car on the same side of the street. AND the insurance company sent a subpar part (a bumper without sensors) and they got me the right part, a $1200 difference. 100% going here if I need car repairs in the future. read more

Jim's Auto Body - Repaired vehicle. Quarter panel was crunched, now see for yourself, it looks good as new. - Body Shops Near Me - Walnut Creek, California

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I had a little fender bender and needed to take my new car in for body work. It was covered under my insurance. I chose Jim's Auto Body based on the excellent reviews they had received on NextDoor and I will say that they didn't disappoint! Every interaction with them was professional and clear. I felt that they cared about what they needed to do to get my car back to pristine condition. They stayed in communication with me regularly as far as alerting me to any potential delays due to needed parts arriving in a timely manner to their shop. When I picked up my car, I was so happy to have it back and immediately noticed that it was returned completely clean inside and out. I highly recommend their services should you be unfortunate and need auto body repair. read more

If I could give them 10 stars, I would! I have had three occasions to use Jim's. I went to them after my car with metallic paint was hit. A friend of mine had an accident in her car with metallic paint and Jim's matched it perfectly - they did so with my car. My wife's Jeep had damage to the RR passenger door back in 2018. Mike's Auto Body did the work and the 2-stage paint looked like a foggy mirror. She decided to live with it. In December, she dinged the same door. Jim's did it PERFECTLY!!! They are professional and easy to communicate with. read more

Quick and easy insurance claim done through these guys. No hassle just like it used to be. Not sure if their prices because I went through my insurance but they get the job done. read more

I was sent here from AAA to repair some minor damage I found when someone sideswiped a mirror from my car while I was parked. They were friendly and helpful. It took a little longer than expected to get the replacement part but I'm happy with the results. They are also right next to an Enterprise rental center so it's easy to walk over if you need a rental car. read more

Our car was parked, and someone hit the side of the car. My insurance sent me to Jim's Autobody. They had an appointment for me that day. The front desk lady was very sweet, and welcoming. Perry was my representative, and he was really friendly. He said he'd email me the quote and work with my insurance company for the details. He scheduled me for about a few weeks out. I dropped off my car, and within 5 days, my car came back beautiful. Perry was great at updating me throughout the process, and they were able to turn the car around in 5 days, like he said. Definitely recommend this place! read more

I had my Bolt repaired at Jim's autobody. I had a car back into my front bumper and damage my bumper. I did not turn in the repair to my insurance company. The repair was a remove and replace of parts to the front of my car. No other body work was needed. Unknown to me, Jim's autobody turned the repair of my car, about 1400 dollars, into Carfax. When I sold my Bolt, the buyer looked on Carfax and found a repair job from Jim's autobody as an accident. Oh boy, I was disappointed. I have used Jim's autobody in the past several years to fix bumps and bruises to several of my cars. I will never take another car to Jim's autobody. If I knew that Jim's autobody would turn my Bolt in for a remove and replace of body parts to the front bumper to CarFax as an accident, I would have found another body shop. Goodbye Jim's autobody. Every one of the fender bender remove and replace situations in your happy customer reviews will go down as an accident. That will be an unpleasant surprise. Thanks, Jim. read more

My daughter's car was brought to Jim's following an accident. She did not have collision coverage, and the damage was too extensive to repair. The car was at the facility for 4 days before I could arrange to have it towed. The staff was very courteous and understanding of a father's woes. They waived the storage fees. Thank you read more

Needed a small repair done and stopped by for an estimate. Quick and cordial. Gave me a most reasonable bid and an appointment five days later. Repair was done expertly, on time and for the amount quoted. Comfortable waiting area. Nice people, good work and fair prices. What more could I ask? read more

I want to state my appreciation for the fantastic service of Leah the estimator. She patiently listened to my concerns and advised me on how to maintain my vehicle in the long run. She also followed up on my case constantly, and updated me on the situation of my vehicle. read more

What a relief to be taken care of so quickly and thoroughly at Jim's auto body after someone sideswiped my car quite severely. My insurance covered it and the work was immaculate and surprisingly fast, considering the ample damage which included the center post.. Wonderful service, especially Francesca who communicated with me every step of the way, I couldn't have had a better experience ! Leah was also great. The car looked even better than it did before the accident, and it was washed and vacuumed as well. I highly recommend Jim's Auto body in Walnut Creek. read more

Had my car at Jim's recently and I'm highly impressed and satisfied with all the paint repair they did. Reception representative was not only helpful and friendly but extremely knowledgeable and informative. Was updated frequently about the repair progress and all went smooth and prompt. If you need new fresh paint on your car, look no further, Jim's auto body is a place to contact! Thank you for wonderful job you did on my car and returning my car looking so clean! Fresh paint looks amazing!! read more

This body shop is completely incompetent. I had a horrible experience there. I took my car in to get an estimate and was helped by Francisca H. She inspected my car and gave me an initial estimate, and I was told to come back in a month to drop off my vehicle. It was inoperable, so I was out of a car for that period of time. Once I brought my car in, a day later I was contacted and told they were not able to do the repairs, and that the inspector (Francisca) had made a mistake. The owner blamed the confusion on Francisca being "new", which is no excuse. This is not how you run a company and is completely unacceptable. Do not give this shop your money, do not trust them to do a decent job. There are many other places which will give you better service. read more

Something flew off the 680 freeway onto my car and I went through insurance and Jim's auto body I had remembered passing by it a few times. I decided to go with them. The woman Francesca who helped me was very nice. I was there Friday to get a quote the same day it happened, they ordered me a new OEM hood. Came back on Monday, got a rental and had my car back on Wednesday - good as new! Super quick efficient service. Thanks Jim's Auto Body! read more

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Francesca at Jim's went above and beyond working on my behalf with my insurance company. Very personalized service.

I got some great advice about my bumper that was starting to fall off, but framed in a very sexist way that's still bothering me a week later. If you're a young women going there, beware. read more

I stopped by after work the other day after my car got scratched in the parking lot; Francisca was very helpful, she told me that it should polish out nicely and that they wouldn't charge me if they didn't have to take it into the bay to work on it. She still gave me a reasonable estimate on if they did have to give it a little extra TLC. She went out and gave it a polish with her hand and in minutes it was good as new! Super efficient, honest, and helpful! Will be back for any auto body needs in the future! read more

Jim's Auto Body - Car scratched - Body Shops Near Me - Walnut Creek, California

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My insurance company recommended Jim's auto body for repairs after my suv got rear ended. I was able to get an appointment the next day early in the morning (7am). Right away we were greeted by Francesca. She explained how the process will be and answered my questions. While my car is still being repaired, I called the shop for an update and they were very responsive. Francesca explained how everything is going and what still needs to be done. read more

I have never received such service. Leah is just absolutely incredible. She kept me updated during the entire 5 months we waited for my parts to come in and every step along repair. She constantly went above and beyond. read more

After having a terrible experience at a auto body shop in another town, I was nervous that Jim's Auto Body would let me down too, But it was exactly the opposite experience and I'm so happy I brought my car there for repair. Robert, the manager, was extremely professional, patient, and responsive. And the rest of the staff made my experience a comfortable one (one employee even brought water over to my dog while we were in the waiting area). I hope my car never needs additional body work, but if it does, I will try to bring my car here. read more

don't know how I first ended up at Jim's in Walnut Creek, but I do know why I keep going back. Everyone is pleasant and helpful, especially "the front desk lady." Fantastic business, very well managed. My biggest takeaway from them; They made the awful feeling of having a damaged car, you try to care for, go away. I'm kind of a car guy, I cringe when I see nice cars busted(kind of like when you see other guys get kicked in the balls {btw all guys right now just flinched while reading that} read more

My car was hit while parked. Luckily the person was honest and waited until I exited the building . I took it to Jim's Auto in WC because the insurance preferred this site. It did take a while for an appointment, and their initial thought was that the side bumper might be able to be snapped back into other part. When inspected there was damage underneath, so had to wait for the parts. They tried diligently to source the parts and were able to get in a few more days and installed . They were very pleasant and communicated very well with updates. I would definitely use them in the future and recommend their shop. read more

Repaired car after accident, nice work. Friendly people.Done it in a timely manner. Would recommend.

We had an exceptionally excellent experience with Jim's Auto Body, and want to give them the highest praise and strongest recommendation! From our initial contact after our accident to the sooner-than- expected perfect repair completion-- every aspect of our experience was prompt, followed up quickly, and carried out in a friendly, attentive, totally thorough and professional manner. The entire staff was excellent, especially Francesca. We are delighted with our repaired car, which was clean and wonderful upon pick-up. We would not hesitate to return again if needed to Jim's Auto Body-- they can feel extremely proud of their superb work and service in all areas! read more

Third time I've gone to Jim's Auto Body in Walnut Creek. Excellent And workmanship. Pricing more that fair. read more

I got rear ended and the person who rear ended me's insurance company gave me a choice between Jim's, Cooks, and Mike's. I had a bad experience with Cooks, so I opted for Jim's. I arrived at Jim's early one morning, checked in and got no look of recognition from the cold receptionist when I told her my name, despite me calling their office the day before to confirm that they had my claim on file, which they said they did. She then had problems locating my file in her binders but said my name sounded familiar. In the meantime, she had me wait and offered me refreshments. Music in the office ranges from Clapton to soft rock radio. There are nonni's dark chocolate biscotti, coffee in pots, tea, water jug, and sodas in mini fridge. I waited about 20 minutes until they finished the estimate. Tom presented me with the info and let me know when to come back. He never introduced himself formally to me, moderately friendly, and short with his communication. The rest of my dealings with Jim's yielded a similar experience... cold receptionist (including a miscommunication regarding whether or not I could wax my bumper... clearly, I misunderstood what she was trying to communicate and she did not correct me. I confirmed the information with my service contact, who thank goodness, was much clearer and friendlier), short and business like dealings with my contact for the service (including a phone call where I said hello? for about 10 seconds before receiving some sort of greeting on the other line). Pros: easy to get a rental car through Hertz and drop it off at Jim's when I retrieved my car, on time with the estimate that was given to me, and they almost fully corrected a dent that was in my car before the accident (a dent that was not fixed by Cooks). I'll try Mike's if I ever get rear ended again, just to avoid the receptionist here, who was consistently unfriendly. read more

I was very impressed with the prompt, old fashioned type service at Jim's auto body. There is no waiting around and Perry came through with exactly what he promised on the date he promised and took the insurance. I highly recommend their service . I will go back to them again if and when I need more body work. I also liked the 'old Walnut Creek' low key, comfortable waiting room and building of the 1950s era. read more

Little mishap in the Safeway parking lot resulted in Geico recommending Jim's Auto Body for a passenger door repair on my Audi SQ5. Clearly, quality mattered to ensure that my vehicle was repaired as good as new. Jim's Auto Body not only did an amazing job on the repair, but the entire staff was lovely to deal with, respected the situation with Covid (all wore masks and provided hand sanitizer when I went in) and my newest little fur friend, Mamacita was the cutest little doggie ever! And if that were not enough, they did the repair in a week and had me back on the road incredibly fast. Enterprise car rental is a few doors down, so really convenient if you need a rental during your repairs. Overall, a fantastic experience. So glad it was the shop recommended by Geico! I will only go to Jim's going forward for any necessary body work! read more

I recently had to have some work done on my new car and I am so glad I went to Jim's. They were efficient, friendly and did a top notch job. Francisca handled my claim and she was professional and a pleasure to work with. The price was reasonable and my car was ready before predicted. I will definitely go back if I need work done again. read more

I've recently been to the North Main location. Went to another shop, they gave me a 2000 dollar estimate, told me I need to rent a car, and they couldn't start on mine for 6 weeks. Took my car to Jim's, they fixed it for me on the spot while I waited, for a minimal fee. It's the same customer centered focus that Jim's has at the Concord Location on Monument. After having great service in both locations, I wouldn't want to take my car anywhere else. read more

I came into Jim's Auto Body with an atypical request, and the both the office staff and the entire team was super nice and were able to help me. I highly recommend them, and would come back here in a heartbeat. Thank you to Jim's Auto Body!! read more

My car was sideswiped in the parking lot; their Geico insurance covered my car repair. Good fortune Geico's insurance sent me to Jim's Auto Body in Walnut Creek. It was the best experience ever! Francesca walked me through the estimate and repair, called with updates & made an additional repair (not related) immediate after I had picked up the car. Go to Jim's Auto Body if you need excellent customer service + great auto body repair!!! read more