Update - less than 6 months after the repair , the paint is cracking as the bondo had not dried sufficiently before they painted the door ( for the 2 nd time!)- an addition within 2 months the inner door handle broke off - only to discover that they had used an epoxy glue to fix the handle they broke while disassembling the door!! Great job Jim and team!! read more

I came here because my insurance company recommended the place. I was in an accident that took off my driver side mirror and some damage to the door panel. It was close to my work place so it was convenient to drop off for repair. They finished the repair in a week and I was thrilled since some of the parts were hard to find OEM. After work, I picked up the car and paid them and went on my way. Upon driving home, my speakers were buzzing with a loud static noise and wouldn't go away. Since the door panel was opened up during repairs, the wiring must have gotten messed up which affected the speakers. I went back the next day to inquire about it and was rudely told it wasn't their problem anymore?! That's pretty messed up. The customer service ends once the bill has been paid. I went to my usual mechanic and was told my driver side OEM part was replaced with a regular side mirror...my original side mirror had auto defrost function. No wonder they were able to finish the repair so quickly, they didn't even bother to order the special OEM part. They also had to disconnect the wiring for that function. So now that doesn't work as its supposed to anymore. Then a week later, my driver side door could not be opened with the key or the alarm. My work hours are pretty demanding so I could not get to my usual mechanic. I had to spend a few weeks climbing in and out of the passenger side which is pretty embarrassing and a hassle. Finally when my mechanic could take a look at the car, he said a small cheap plastic rod had broken off and that is why the car door no longer opened and stayed locked. He also said that the cheap plastic part was supposed to have been replaced every time the door panel was opened. Caiber didn't do that also and they were the last to have opened up the car door panel. Your car may be repaired to LOOK like new... but in my experience the work was shoddy and sloppy. It caused a chain of events that was not worth it. My insurance company said I should have never paid the bill upfront. The payment would have been paid by the insurance company once the work was done to satisfaction. Lesson learned. read more

I went to caliber collision about a year and a half ago after being in a terrible accident, the whole front left side of my car was smashed in. when i took it into caliber they said they could fix it. When i got it back, it looked fine if you weren't really paying attention.the outside of the car looked great but after i got to driving it around, i started noticing little defects. My suspension clicks when i go over bumps and then break, my sun roof has dimples on all four sides from warped metal, and the sun roof no longer works all the time, there are panels inside the front right of my car that are loose. i drove my friend to a car repair place elsewhere and one of the guys who worked there told me that the whole frame was tweaked! When i told him i took it to caliber, he was APPALLED that they had not caught or told me about the obvious frame damage. Recently i went to get new tires and the rear tires had shock/ suspension wear (huge dents in the rubber) on them from the rear suspension being blown out from the car accident! After getting opinions from many mechanics, it became clear that my car should have been totaled! Every time i take the car into caliber, the people i talk to say that the problems were not caused in that accident and that they are not responsible. So much for the life time warranty! Caliber took the job to suck money out of my insurance when the car should have just been totaled. Now that my car is falling to pieces they refuse to help me fix it! Don't trust them! read more

Quick and easy process. Pleasure to work with. Thanks

I was recently in town on vacation and my daughter tore a small part off her new car. I took the part with me and the service agent ( I lost his card so I don't remember his name...sorry) was the best! He re-attached the piece in minutes and for no charge. I was very pleased and would highly recommend Caliper Collision to everyone!I read more

From the moment I walked into Caliber Collision I was greeted by kind, professional office staff that were eager to help. I was told that my estimator would be Luis. He came out and introduced himself and said he would be happy to assist. After talking with Luis for several minutes, I was impressed with his customer service skills, knowledge about repair work and his very high level of professionalism. Staff members kept me apprised every step of the way during the repair process. I loved this high level of communication. When I picked up my vehicle I was thrilled with the excellent level of workmanship and attention to detail that was given to my repair. In closing, I would like to commend all staff members at Caliber Collision for a job well done. Luis is a credit to this organization and I will personally recommend this body shop to as many people that will listen. This is a first rate collision center with an outstanding reputation for high quality work and great staff members. read more

I was very impressed with the quality repair work performed on my Tahoe and was equally impressed with the people and process they used to communicate with me while my car was in the shop for repairs. I would recommend Caliber Collision to anyone in need of auto body work read more

Great experience!! This shop is great with keeping you informed and letting you the details about will be going on with your vehicle. Very professional and Richard my advisor was great at detailing everything and responding to the many emails I sent him very prompt. My Jeep looks amazing and I you could never tell it was in accident. Highly recommend this shop they're great! read more

I needed bodywork done after a gal bashed into me. I'd been given suggestions from my insurance so I decided the best way to pick a place would be by good yelp reviews. These guys had good reviews and now I know why! They were professional and streamlined from start to finish! They were synced up with my insurance in no time, kind, courteous, prompt and never made me wait more than a couple minutes, and even then they always offered me water/coffee/soda as a nicety! I liked that they texted me updates and called as well. The rental car (hertz) was right next door (though hertz was kinda off their game!) so getting my rental was easy! They stated 10 days for the work but I got it back in 9, however at one point they called and said it might be 8! Either way, it was fine. The only tiny speed bump was since they told me that it might be eight days, I kept waiting for a call on that 8th day but no word, so I wound up calling on the ninth to clarify so that was a little speedbump but not a big deal regardless! All great overall! read more

I came here the day after I was backed into. They had me scheduled quick! I read the yelps and got pretty scared to work with them since my wife LOVES her car....it had to be perfect. I then let them know that I was skeptical about their work because of people's yelps, and they let me know that I shouldn't worry and to give them a chance to prove that Negative Yelps don't always tell the full story. We picked up our car the next day! WAXED, POLISHED! CLEAN! AND PERFECT!!!!!!!! The General Manager and Raymond went out of their way to make sure that I, and my wife, were totally happy with their work! WE ARE! And better yet, they have a lifetime satisfaction guarantee on their work! I would tell all of my friends to come here for repairs if needed! THANK YOU AAA FOR PICKING THE RIGHT PLACE FOR ME! read more

Fantastic experience. Dave the manager and everyone there I interacted with took excellent care of me and my car. I had very extensive hail damage repaired at a Caliber in Colorado last year where they practically rebuilt the entire car, and then we moved to Carlsbad over the summer. I recently began having issues with random intermittent electrical problems, alarm, door locks, etc. Dave contacted the shop in Colorado for me, arranged a rental car at no charge and worked with Honda to diagnose the problem for over a week. Even gave me the car back with a fresh wash and vacuum. I felt so well cared for, such a breath of fresh air when dealing with car repairs is usually so unpleasant. I highly recommend this shop! read more

Got rear-ended and hit car in front, so damage to front and back, seemed minor but turned out to be $9k damage and took 35 days. Caliber handled everything with excellent customer service and status notifications by text and email. If I could give 4.5 stars I would because I had to take the car back to adjust the hood gaps, but it was minor and they had it done in half a day. When they ran over the estimated time they offered up a car rental at no cost to me, probably would be covered by insurance, but they did so explaining the reason and with apologies. I think their work is excellent especially giving credit to their paint department. read more

Unfortunately, I had to visit Caliber again, and their service was just as good as the last time. The estimate was quick, and the repairs were made in a timely fashion - brought my car in on Wednesday and had it back by Friday. Nathan did a great job managing the repairs and was considerate of my out of pocket expenses, he got me a better price on my door ding repairs. I would recommend this shop to anyone (and have) who needs repairs to their vehicle. My new car looks new again!! read more

I brought my car in to get my bumper fixed. I chose to be contacted via text and I was kept in the loop through out the entire process. My car looks beautiful and the whole process was very smooth. I would highly recommend them! read more

My experience at Caliber Collision was so amazing!! Olivia at the front desk was so nice helpful and Richard was so great at explaining everything to me! I had such a wonderful experience!! Thank you Caliber for my car look fabulous again! read more

Brought wife's 2000 Toyota Camry in for minor (less than $2K) front & rear bumper estimate and repair after recommendation from our insurance co (AAA). Was quite happy with entire experience; from communication with front desk on setting up appointment and filling forms to Service Advisor Susan Hernandez who took the time to research damage thoroughly, answer all questions, and keep us informed while repair was being done. Work was completed as committed, both in time and in cost. read more

Very fast work and excellence customer service and they use genuine part for my car. Not at Toyota Carlsbad they use after market windshield for my Honda and very slow work. read more

Customer service and courtesy is what you get at the San Marcos collision center, worked directly with Tom and he took care of everything, called and informed how the progress was which was really appreciated. My car was cleaned in and out when I picked it up and repairs taken care of.. Great place to deal with. read more

Wonderful people up front, Gina and others, who are super friendly, courteous and simply help to make a stressful situation incredibly more manageable! And Nathan H. made handling my claim look easy through his frequent updates and genuinely friendly manner. Great job to all of you there - my vehicle is back to normal! read more

My car was repaired at Caliber Collision 2 years ago in Dec. I had front end & rear end damage to my car. The radiator was replaced in the repairs. This last Dec. a leak in the seam of the radiator was discovered after almost overheating. I ended up taking it back to Caliber & they determined it was a faulty radiator & they replaced it with a brand new factory radiator at no cost to me!! It was done in a day & they did a great job! read more

Very impressed with the quality of work done on my Suburban! From start to finish - work was done with professionalism. Would definitely bring my car back for repair if needed. Would also, highly recommend Caliber Collision in Carlsbad to anyone. read more

After my parents were involved in an accident that damaged their front bumper, AAA assigned Caliber Collision to do the repair. I was very skeptical after reading their Yelp rating (2.5 stars out of 4 reviews as of 6/1/12) and indicated my concern to Raymond at Caliber Collision. He immediately addressed my concern by saying they receive positive reviews but many of them get filtered. I wasn't aware of such a feature on Yelp but later found it to be true (i.e., out of 17 filtered reviews, fourteen were 5 stars and two were 4 stars!!) What an unfortunate shame these stellar reviews are not averaged into their overall rating because they did an excellent job on my parents' car. Raymond kept us updated throughout the repair process and within a few days, my parents retrieved their car (which my mother described as looking "brand new"). Not only did they repair the bumper, they also repaired a couple other items (for free), and returned it after a car wash. Thank you Raymond and Caliber Collision for taking such wonderful care of my parents and their car. You provided one of the best customer service we have ever experienced. Hopefully we will not be involved in another accident, but if we are, we will without hesitation come to you guys for the repair. Sincerely, A very satisfied customer! read more

Picked up my car yesterday and could not be more pleased with the service and proffesionalism. The repairs were perfect. Thank you Jim and Shanda. I would recomend this place 100% read more

This was absolutely a flawless way to get my car fixed. Recommended by Farmer's, I just pulled up front and asked to get a quote. Richard is a gem, front desk, so sweet and efficient. All the claims info is electronic, so I had no bother with it. They made popcorn for my 3 year old and did some other fixes to the car at discounted rates while fixing the covered damage. Which looks beautiful by the way. They had it done in the 6 day estimate, like they said they would, for the price that was quoted. Richard courteously called to update me along the way. Called Enterprise to ensure someone was there to pick me up and have the rental car ready. I am a mom of 3 wild kids. When I damaged my car, I thought to myself...way to give yourself another headache. Caliber Collision and all the friendly people that work there made this process headache-less...in fact, it was a pleasant experience. Hence, why I am taking the time to write a great review...and for two star Julie. There is reading material available. In fact, I found an article on my friend in Time Magazine and they let me take it home. read more

Our car was sideswiped overnight at a hotel (the cowards didn't leave a note). The paint from the other car was spread across three panels on ours. USAA had already approved the repair but we wanted to explore our options first and in person. Nathan gave us a guesstimate of $1,700, of which we would pay the $500 deductible in addition to at least a 5 day car rental which wasn't covered by our insurance. While we were gnashing our teeth and saying "Oh woe is us" he went and got some solvent and successfully removed all the paint and rubber (that looked like scratches) the other car had deposited on ours. All that remained was a one inch scratch to which we applied touch-up paint from a previous repair, and a shallow dent that is not noticeable unless the light is perfect. He gave us a card for a place that does paintless dent repairs for about $100. He didn't charge us a penny. Integrity and professionalism are alive and well at Caliber Collision read more