My company vehicle was involved in a accident, I called caliber and got Mike B on the phone right away he was on it from estimate to getting it out the door. I would highly recommend this place ask for Mike B he will get you taken care of. My company has over 15 stores in Austin with 2 vehicles per store good to know if anything goes wrong I can count on Mike B. read more

I took my Honda Accord EXL for repair. Was estimated to take 1 week to repair. But was ready in 3 days. excellent job done. Second time I have used them. read more

I brought my truck in for repair earlier this year. Damage was extensive, and Caliber kept me updated on repair status. They finished the repairs earlier than expected, which was a good thing. A couple weeks after the repairs, I noticed a problem with my rear passenger door. No big deal but it needed to be fixed. COVID hit a short time later and it took me a while to get the truck back in for Caliber to look at it. They had the additional problem fixed the same day. Many thanks to manager Charlene for her great customer service. Thank you! read more

I just got my car back from Caliber Collision on Manchaca. They did an amazing job! Rennae Speed is a perfectionist and didn't release the car until she was satisfied with the job done. They keep you posted on the progress of the work. The car was polished and cleaned and looks brand new. I highly recommend this business. 5 star customer service! read more

As a repeat customer I felt pretty confident about the job Caliber was going to do on my vehicle. The staff there were very friendly and professional, and my car was ready really fast (3 days). However, I was disappointed with a few things this time. First off, I was told my vehicle would be washed and ready at 8:00. When I arrived Roger asked if I could wait 15 minutes because the guys had not finished it the day before. Ok I had time to spare so it wasn't that big of a deal. However, I noticed when I got to work that a pretty big piece of paint was chipped off above the passenger door. When I took my vehicle back to Caliber I was told that they were NOT going to be held responsible for the chipped paint. I explained to Roger that the chip was NOT there when I bought my vehicle in. All in all my experience at Caliber this time left a bad taste in my mouth and I will NOT be returning in the future. read more

Can't say enough about Renee... so I won't. She's great and made everything painless and kept me informed throughout.

This is the "preferred bodyshop" of my insurance company. When I initially brought my car there after an accident they said it would be repaired in 7 days...hearing this I happily signed the paperwork, naively not suspecting that I would NEVER SEE MY CAR AGAIN! (if they had had their way) The next time I heard from them they were talking about the car being totalled. This was drawn out for several weeks. Then they, in cahoots with my insurance company, totalled my car because their padded estimate came to 50% of the value. I ended up buying it back and getting it repaired for half of what the caliber collisions estimate was (25% of the car value). When the new bodyshop tried to put it together they said many clips and plastic parts where missing. Undoubtably from Calibers careless tear down. Also when I went to retrieve my property from Caliber it looked like someone had been hanging out in my car...seat was reclined all the way and there was a soda in the cup holder. (see picture posted here). https://www.yelp.com/biz_photos/caliber-collision-austin-3?select=nmbqAuvsOj5OrISv_eaeWQ read more

Caliber Collision - Body Shops Near Me - Austin, Texas

I drop my Element off on June 29. They say it will be ready by Thursday. It's not ready Thursday; closed on Friday. It's not ready Monday. It's ready on Tuesday...until I'm 2 minutes away and Darren from Caliber calls me to tell me that he noticed a scuff on the rubber cover on the bumper and he wants to replace that so he's ordered another one; it'll be in tomorrow morning and the car will be ready at 12:30. (Why would there be a scuff on a new part?) Wasn't ready on Tuesday. They called at 5:30 on Wednesday; I was sitting in traffic on MoPac. Thursday morning I pull in and I can see before I even park that they missed some stuff. The panel gaps on the rear bumper are not set right. The imprint of the hood of the Lexus that hit me is still clearly gouged out of the paint on the tailgate. It was just missed. It looks like I could have done the job myself with Fisher-Price tools. The "new" bumper is covered in caliche dust, which is nowhere else on the car. So they give me back a car that isn't fixed, hasn't been washed, and they've made it obvious they're using junkyard parts. I refused to take the car and called the insurance company to register my frustration at the half-assed repair job and the use of a junkyard bumper on my car. Modern bumpers destroy themselves in the act of doing their job, like motorcycle helmets. There's no way to verify its integrity until I get hit again. The car's ready again Friday, again at 5:30. They do this on purpose. They make you show up half an hour before the rental car is due because if you keep it an extra day, you have to pay for it; you're forced to make a fast decision about whether you're happy with the repairs. I knew it; they'd tried it before and I played right into it anyway. They made us wait until after 6 to even see the fixed-and-re-fixed car, so we kept the rental anyway. When the car finally came out it looked like it had been used as a powder puff (polishing compound...they didn't wash it again). Wiping that stuff off with your hand means scratching the paint and I was too hesitant. The panel gaps weren't fixed. The paint chip repairs were...obvious. I could see that something else was definitely wrong but I couldn't tell what without washing the car myself. So I signed the paperwork. Like a big dummy. We took the car home. I hosed off the back corner and there it was...a perfect outline of a 14-inch piece of masking tape that had been sprayed around so carefully with clear-coat that it looked to be on purpose. It now looked like I could have repaired it myself with Fisher-Price tools, Hobby Lobby paint, and two forks stuck directly into my eyeballs. And then, for the first time since May 21st, I got my car out on MoPac when there was little to no traffic. Just out of curiosity, I let go of the wheel. By the count of 2 I was buzzing on the rumble-strip. There was a definite pull to the right that was not there before the accident. Monday morning I called the insurance company and again politely expressed my concerns. And I don't mean "politely" in an ironic or sarcastic sense. I have been, uncharacteristically, genuinely civil while expressing my discontent. The nice lady on the other end of the phone told me that since they had signed off on the car as complete and I had signed off, it was no longer USAA's problem and was between me and Caliber. Great. I got to Caliber at 2:45 on Monday afternoon and my rep was waiting with his manager. I said "panel gaps". I said, "amateurish repair". I pointed out the masking tape stripe. I said, "Pulls to the right". Well, I didn't tell them it pulled to the right when I brought it in, did I? No. Because figuring out what's wrong is the responsibility of the "highly trained automotive professionals". They agreed to fix the paint issue as part of their guarantee, and as a courtesy (a word he stressed over and over) they would send it to an alignment shop. But no rental car. We dickered for a minute. I saw his side of the argument and I figured if I found a way to be without the car for a day it wouldn't kill me. I brought the car back in on Tuesday morning. My darling bride had called in sick with a killer migraine, so her pain worked in the body-shop's favor. I drove her car for a day. When I got home, they had delivered the car (so I don't really have the chance to refuse again) and there was a guy waiting to explain that they had cleaned up the paint (which I could see for myself and I was, honestly, quite pleased) and as a COURTESY, they had taken the car to an alignment shop and they had found the car to need an adjustment and as a COURTESY the manager has decided to cover the cost of that himself. So...in the end...I'm not so much satisfied as just not letting them near my car again. PS...don't tell me you're giving me a courtesy when you missed it the FIRST THREE TIMES. Especially since the tire tracks on the INSIDE of the bumper should have been a big hint read more

We were run into and their insurance company recommended Caliber Collision. From the moment we went in for an estimate and until the repair was complete they were nothing short of very professional, kept the communication lines open with daily updates, completed the repair in a timely manner and did a great job with the finished product. I drove by this place weekly but never thought to use them. I am very satisfied with their work. read more

Got the left fender of my car fixed here. It just cost about 3 days and the staff was friendly. It looks good at the first glance. However, the nightmare came after that. First, the day after I took my car, I found the auto window didn't work in driver's side. After push a few times, it worked! Wait, the auto lock was broken!! Then I have to go to the body shop to fix it. I thought this is the end. However, it's not. After a couple of days. I suddenly found that the mini speaker on driver's side (which is at the front corner of the window) was hanging there. They didn't install it. And I have to go the shop again. After about half a hour, they told me they broken it and need to order a new part, and I need to come next week. What?? They are too unprofessional! read more

Stopped in to get a repair estimate for a couple of dings in my new Honda. Everything was great until I told the counter person that I wasn't doing an insurance claim, just wanted to pay for the repairs out of pocket. Suddenly, there was no one available to look at my car. She said I would have to make an appointment, nothing available for at least a two weeks. These folks are obvious insurance scammers. There are a lot of good, honest body repair shops in Austin - this isn't one of them! read more

DON'T WASTE YOUR TIME--Coming in for my appointment there was no place to park, the place looked overwhelmed and very runned down. My insurance company referred me to this shop!!?? After waiting a week to bring my car in to get an estimate, to leave for repairs and get them to bring me home the girl at the counter tells me that they have a busy schedule, will take pictures and get back with me later with the estimate and TO bring the car back later. I said no and walked out the door. Total waste of time and very unprofessional. read more

Took my truck here for some body work after it was recommended by the guy who hit me's insurance. The body work and paint was done on time and everything looked as good as when I bought the truck. They kept me informed on how things were going and were professional and helpful during the process. read more

I had the worst customer service experience in my life at this location. I wrecked my car and was told that it would take 8 days to fix. The day it was supposed to be ready, they said that some parts didn't fit, so they would have to wait for new ones. No problem, that happens all the time. A couple of days later they said that there was a new problem with the car that would take a while to figure out. A day or two after that, I got a call saying that my car was ready. I went, paid my deductible, got in my car, and it wouldn't start. So the guy jumped it, said it was a fluke, and encouraged me to drive away. Well I didn't feel comfortable leaving a mechanic with a car that wouldn't start, so I asked them to take a closer look. They told me that it would take a few more days to fix. Two days after that, I was told, again, that my car was ready and that they would drive it to me at 8 PM. At 8:30, I called and asked if they were still coming, and they said that they were already on their way to me. At 9:30 when they still had yet to show, I called again and was informed that the car wouldn't start. When they planned on telling me this, I have no idea. What I do know is that they left me stranded for an hour and a half. After that, my insurance moved it to a different mechanic, who was able to solve the problem in a matter of hours. Caliber drove my car to me that day, with the gas light on as a nice touch. All in all, this is the best way that I can describe their service: http://cdn.slowrobot.com/4112014083936.jpg read more

Over the years, being in a 4-car household, I have had several opportunities to use Caliber Collision.Their work is of excellent quality and they do a great job of keeping the customer informed. Everyone is always friendly and professional. They go out of their way to assist the customer. read more

So I had an annoying bumper thumper when another driver rear-ended my SUV and the bumper was broken. I was about ready to duct tape it until I could epoxy it together, when the other driver's insurance called and said, "Where do you want to take it, we're paying for the repair." I remembered Caliber Collision on S Manchaca, since I go back and forth a lot on that road. Presto! They called almost instantly and set up an appointment when I could come in for them to do an estimate of the repair. When I got there, Hector was very nice and we talked about how the process would work. I was worried I would have to leave the car for a couple of days, but the insurance had also arranged for an Enterprise rental car to be there when I dropped the car off for repair. I am really impressed with how thorough he was, noticing and marking small dents and nicks to note that they already existed before the repair. I asked about an additional installation that I've wanted, and he indicated they could also help me with that--running boards. Well the long and short of it is that Hector kept me updated daily with progress reports and estimates of when the car would be returned. He also arranged with another company that ordered the running boards for an appointment to have them installed. I gotta say, Caliber Collision turned what could have been a very aggravating experience into a wonderful one. I now have a relationship with a body shop, which when you keep cars as long as I do, you need. And I'm getting the running boards I've wanted, at a very good price, too! Thanks Hector, and Caliber for a truly 5 star customer service experience! read more

There are many options out there but I can assure you that none will offer the type of customer service we got. Charlene and her staff are incredibly kind and go above and beyond. Customer service is not dead!! read more

Took my car here because my insurance recommended Caliber, I should have looked at the yelp reviews before I did. Once I found out my car was considered totaled, I went back to Caliber to collect my belongings. Immediately, I noticed my custom rubber floor mats had been replaced with "trashed" falling apart mats. As a young woman this was my first wreck and I felt too intimidated to report the theft. Shame on you Caliber Collision. read more

The service I received at Caliber Collision on Manchaca road was excellent. I brought in my 02' Avalanche after hitting a deer. David Lopez was the service advisor assisting me. He gave me a detailed estimate, kept me informed of the progress, by phone and email, during the repair and had the truck ready a day early. When I picked it up, they had even touched up two small dings that were already there. The truck looked new. The techs did a great job from front to back. read more

Outstanding service from beginning to end. Juan kept me informed on the progess of my cars repair. The car looked flawless, not only the repair work, but they cleaned my car for me, a real treat. I would highly recommend CC, they know what they are doing and are great at it. Thanks to all. Julia J. read more

They took absolutely forever and kept promising the car would be ready end of day and then not responding when we asked if it was ready. They held onto it waiting for a part that we only later found out was cosmetic so I'm pretty sure they're running a scam with the enterprise in their offices, keeping cars that are perfectly drivable so that you have to keep your rental car extra days. We finally got our car back and returned the rental but are still waiting on the part they assured us would be there a week ago so our ordeal with them is not even over. We are beyond dissatisfied with this business and highly recommend no one come here. read more

This is my second time using Caliber Collision and I had such a great experience. They finished my repair ahead of schedule and kept me fully updated all along the way. Hector was great, making the process very smooth, even staying late so that I could pick up my car before the weekend. The bodywork looks great, like new. And they even cleaned the car inside (with 3 kids, definitely something to be very grateful for). Thank you, Caliber! read more

After a collision with tire debris on Mopac, I took my vehicle to Caliber they were recommended by my insurance company, and I've done business with them before. The staff are friendly and helpful. I got daily updates on the progress of my repairs. My car looks great, as good as new. They even washed it and provided me with a small bottle of touch up paint in case of future scratches. Highly recommend. read more

My mom brought her car to this place after having hit a deer, and it took them three different attempts to fix the car. Even after the last attempt, the paint work still did not look the best. It was in the shop for about three weeks, and when she picked it up, it had 600 miles over the mileage with which it had been brought in. We cannot say that we would recommend this place to anybody! We suggest taking your vehicle elsewhere. read more

Our car - a late model SUV - was involved in a minor parking lot fender-bender. The collision damaged our rear bumper assembly and scratched the tail light. Caliber Collision (Manchaca) was the repair facility our insurance company uses. The facility was very clean. Every person we met was polite to a fault. Delilah (Office Manager) was very helpful in scheduling our appointments for the estimate and repairs. She was also able to answer all the questions we had regarding the process. At our initial visit, Hector (Service Advisor / Estimator) met us almost immediately, walked us through the damage and explained what would have to be done to repair it. After we dropped the car off, Hector kept us informed as to the status. (In the end, they had to repair/repaint the entire rear bumper assembly and polished out the scratches in the lens cover, so it looks like new!) The whole car looks like new! They even washed and vacuumed it. All this AND they finished up earlier than expected. We HIGHLY RECOMMEND Caliber Collision (Manchaca)! read more

I had a great experience at Caliber Collision. Everyone was super nice and professional and my car was repaired beautifully in no time!!

Professional, courteous, thorough customer service. Overall awesome experience and my over 3 year old car looks like new!

Dishonest and untrustworthy. Took it in for an estimate and they assessed the damage and took photographs. I returned a couple of months later to do the repairs they stated that some of the damage was not covered even though they have evidence of it. Also, they claimed something else happened and not a rear end which was actual happened. Take your business elsewhere, not trustworthy. read more

I wanted to share my incredible experience with Hector and the team at Caliber Collision. Unfortunately, I have had to repair two vehicles in two years, having not had an accident in over ten years. I was rear-ended in my Lexus RX330 and needed to have the rear bumper replaced. Hector and Caliber seamlessly worked with my insurer, did the bumper replacement ahead of schedule, made it look as good as new (painting bumpers well is a challenge). They even delivered the vehicle to my home since I was out of town, to save my wife and two little boys a trip to their shop! My most recent experience was when my wife dislodged the air dam under her Nissan Rogue. I was overseas for business and coordinated with Hector to get my wife's car put back together quickly, as she and the boys' were leaving in two days to join me overseas. Within an hour, Hector and re-installed the air dam and test drove the car to ensure no further work was needed, and did so free of charge! Now that's service! I have dealt with many body shops over the years and have had mixed results. I can wholeheartedly recommend Hector and Caliber Collision for their professionalism and quality work. So much so, that this is my very first Yelp review, because I wanted to make sure they were recognized for their outstanding service. Keep up the great work! read more

Hector was absolutely phenominal! He was genuine, honest, and kind. I've been to him twice and have full confidence in his expertise and professionalism! read more

I have owed 17 to 18 vehicles in my life so far and have had my share of accidents. I must say Caliber Collisions Centers is one of the best places I have had a vehicle repaired at. If I ever have another accident I will be taking my vehicle there. read more

Not happy at all. I should have not left my car here to repair hail damage when the bid went from $3k and 4 days of work to $10k and 3+ weeks. The AAA insurance rep assured me the work would be top notch and they guaranteed it for life, so I left the car there against my better judgement . Even after getting the insurance company involved and showing them all the poor work AND damage they caused there are still many items unfinished after leaving the car another 2.5 weeks. There is even more damage caused by their workers as they tried to fix the original poor workmanship. Issues include, overspray everywhere, filthy interior, damaged interior parts, tape marks, bubbles and debris in paint, windows replaced due to chunks taken out of them and now persistent wind noise, cut leather on steering wheel, bondo in wheel well, info screen cracked, window tint damaged, door speakers covers damaged. Parts that were in perfect condition returned with scratches and gouges. Hood shakes and rattles at any speed over 20mph. I am afraid to take it back to Caliber because more damage is caused on a one year old car that was gently used. read more

Complete Morons. Ive been called by them repeatedly over the last 2 weeks that my car was ready Ive told them that they have the wrong number and to stop calling. Finally they stopped about 4 days ago even though after the first call I told them they have the wrong number. I live in Massachusetts and this shop is in Austin TX. Today I get a text message that says they will be sending me repair status updates. If they are this stupid on writing down a wrong phone number and calling and texting even after they were tolf they have the wrong number, I can only imagine the damage they do to people vehicles. Good luck on whoever goes there to get there car fixed. read more

Despite the 2 other negative reviews I decided to take my car here as my issue was a simple hood and grill replacement. The insurance company sent Caliber a notice and Caliber called me within an hour to set up an initial appointment. I was in and out at that appointment with a scheduled time to bring the car in for repair. I was immediately helped when I dropped my car off and they had Enterprise there to pick me up very soon after drop off. My car was ready when they said it would be. The work looks great and I have no complaints. read more

I have taken two different vehicles to Caliber Collison on Manchaca for repairs. My 2012 Dodge Ram had a meeting with a pole while backing into a spot downtown. Caliber had it fixed pretty quickly and put a better bumper on it than I had before. If you really try hard and put your face to the side of the truck and look at an angle, you can tell where the paint pattern is not quite as smooth as the factory, but let's be honest, how many times do you put your face to your truck and look at that angle? I only do it 1 or 2 times a week. I also just recently brought in a 2006 Toyota Corolla after my son got into an accident. They had it done two days earlier than the original estimated date and everything looks perfect. With both vehicles, I was kept informed of the progress with regular updates. My wife's car keeps hearing these two talk about how great it was at Caliber and how they want to go back. I'm pretty sure her car is plotting an 'accident' just so it can go to Caliber too. read more

Deer hit my car. This was a recommended body shop by my insurance company, and close. The lead up to the repair was fine. I got my car back 7 days before they said and I went to pick it up at night, all seemed OK. Caveat here was they wanted me to pick it up, but a light wasn't replaced yet (on order) nor was the protective film placed back on the fender (like was there when I dropped it off). Upon investigating the door and fender in the light, the door was hung crooked and was rubbing the fender. My window no longer auto rolled down (they didn't calibrate the window after dismantling). Missing protective film on the door, door handle etc. I took it back, and dropped off (no longer having a rental car and was without for 3 days). When I was told to come get it, they did fix the door and they did address the protective film on the fender, but it was put on by a child and I wasn't happy PLUS now the pin stripping was peeling up and the trim at the bottom of my window pops up all the teim. I was told the 'vendor' they use will come to my residence and replace this. I haven't had that fixed yet and I have to call the body shop all the time and they still haven't fixed it. They don't pay attention to detail, and the work isn't that great. I would use some other body shop. Unhappy.. read more

I think this place is great. I wrecked my car 2 years ago and they did the repairs. They were quick and professional. I'm not sure how their pricing compares but I was real happy with the work and the service. So recently, when the automatic door on my car stopped working, I went to Caliber instead of the dealership. They drove me home and picked me up. They tried to do a quick easy, fix while I waited and didn't charge me at all for it. It didn't work. It ended up being a pretty complex issue. They tried several different things which did not do the trick. The never charged me for any of that labor. They even buffed out my cloudy headlight cover for free when I mentioned that it bugged me. Most places try to charge you diagnostic fees and just replace everything if they aren't sure what's wrong. These guys went out of their way to avoid charging me for anything that I didn't need. I highly recommend them. These days, value is in the overall experience. This place is top notch. But hopefully, I won't need them again any time soon... read more