Very helpful staffs , great work , fast and informative. They fixed my taycan and I am happy with the result 5 out of 5 stars. read more

Makes sense there is a 2.9 review for this place. Our service advisor told us a few days ago to come drop the car off so we arranged for someone else to help transport the driver. Driver of the vehicle arrives, second driver is close behind. About 2 minutes before the second driver arrives the SA (service advisor) instructs that the car will be done in 15 minutes at which point the owner reminds the SA of an issue with the doors not opening from the inside. "Not a safety issue," by this Caliber Collisions measure when in reality if the owner had been in an accident and wasn't able to exit the vehicle, I'd say that's a big safety issue. Anyways, the SA tells the owner that it's just a switch and will only take a few minutes. Cut to 45 minutes later... the car is not done and the SA explains they're having an issue fixing the problem. Mind you, and no point were we in a rush to get the vehicle back. Now two people are out of work for over an hour and these guys are just meandering around without care in the world. The complete lack of professionalism, honesty, and concern for the customers time is what ticks me off the most. The SA needs a lesson in time management, transparency, and willingness to prioritize the customers needs. He failed 100%. We'll be taking our vehicles elsewhere going forward. 1/10 Thanks for wasting our time. read more

Michael Ross and his team madre a superb work in my car. In a short time they were able to finish the repair and the car looks just like before. I fully recommend Caliber Collision Manchaca for your vehicle repair needs. Fast, always communicating each step of the way and good work quality. Thank you read more

Took my car to the Menchaca Rd location in Austin Texas several Months ago. The trunk and bumper were replaced and painted. After I took the car home, there was a leak in the trunk, areas that weren't painted around the back lights and other areas on the trunk, and the spring in the trunk came undone. I let them know about all of this. Parts have supposedly been ordered and painting needs to be touched up. I have called several times and am told that the parts have been ordered but aren't in yet. When I called again twice recently, I was told that I would get a call back but it didn't happen. I'm very disappointed in the service now. If the parts aren't coming in, just tell me and I'll contact my insurance company and go elsewhere. Do you know how hot my trunk is during the afternoons now? With no spring in my trunk, it's terrible. read more

Took my car in for repair covered by insurance. The rear passenger door hard a depression caused during parking incident. Work was done fairly quickly and communication was good. But the metal strip at the top of the doors (I'm not sure why both front and rear were needed) where the window meets were on backorder, My car was returned to me and I was told that my car was safe to drive. I was told they would contact me when the part came in and I was asked to give them a 5-star review. RED FLAG. Problem 1: I'm the only person who drives my car or rides in it. Unfortunately, about a month after I picked it up I drove my granddaughters around and found out that neither passenger side door could be opened from inside. That does NOT sound safe to me. What if we were in a wreck or the car had caught on fire? Problem 2: No one kept me informed of the status of the backorder. I called two months later and my advisor told me it would arrive in 7 working days and could be installed within 10. But still no one called me within 10. So I called again and my advisor told me to bring it in on Friday after 9. I asked if I would just be dropping off the car and picking up later in the day and he said Yes. I asked him to document on my records that the door lock issue needed to be fixed. Problem 3: On Friday I dropped off the car and had my son drive over to pick me up. But when my advisor came out he told me it would only take about 15 minutes or so, so I let my son leave. Then I reminded him about the door lock issue. He went back to talk to the technician, then came out and said it would be quick. Well, it wasn't. Problem 4: I'd already waited at least 45-50 minutes and I needed to get back to work, so I asked my advisor to give me an update. He talked to the technician, who was having a problem. So I had to call my son back to come pick me up. Problem 5: We both lost time from work. I lost over an hour and my son lost at least 35-40 minutes. It would have been so easy for the advisor to just take the keys when I arrived and let me come back later, but he led me down a long trail of poor communication, time estimation, and customer service. Problem 6: I will never get a survey for the follow-up work so this is my only possibility of leaving a poor review. I'm being thorough here, because if I had not talked to the manager when I picked up the car at the end of the day I would have left only 1 star. He was very kind and explained to the best of his ability how things work with the survey (I don't think they should work the way they do but he has no control over them). He also explained that there are clips in the doors that sometimes break during repair. I understand that, but if he and his staff already know that then every technician should be aware and held accountable for checking when repairs are complete, or complete to the point of pickup prior to delivery of delayed parts. Honestly, if it hadn't been for my convo with the manager I would probably never go back to his location. I've used Caliber for other collision repair in the past and never had a problem. I'll have to think hard before I go back to this location. read more

Took in my tree damaged vehicle and it returned with worse issues. They fixed the body dents and paint but created a roof leak that took multiple visits to correct. They also returned the vehicle with a glitching backup camera that has completely stopped working. read more

Terrible experience. Please take your business elsewhere. I had to bring my car in three times and the repairs are still not complete. My service advisor (DM me for name) was horrible: poor or non-existent communication and dishonesty (gave conflicting excuses on the poor service, all starting with "To be honest with you..."). The GM was no help when I sought help to get the repairs completed. When I picked up my car the final time, it had 4 nearly flat tires and a chemical haze covered the windshield. Additionally, you might see that Caliber responds to negative reviews claiming to want to help if you email communitymanager@calibercollision.com. This is a SHAM. They do not respond. read more

My truck was completed on time as promised and very happy with the repair job, looks good as new!

My front engine splash shield was dragging on the road after an accident. I spent a ton of money on mechanical repairs, so I was expecting the worst when I brought it in. Caliber Collision gave me helpful advice on the part and ended up removing it for free. That's the kind of service I like having in the neighborhood. Great! read more

It took them 2.5 weeks to basically replace my bumper. Getting my car fixed by these guys was an oddessy. I originally brought my car to the south congress location. Some how it ended all the way on menchaca. I should've known there would be problems. The work seemed thorough. Take that with a grain of salt because i know nothing about cars. Also, my repairs were basically cosmetic and the car was fine before i brought it in. The thing that bothered me the most was that they were super smug. They acted like they were doing me a favor by doing the work and there aren't a million other auto body shops in austin. It took them 5 days to order the parts and they acted like that was normal. Then another 12 to replace the bumper. Communication on their end was spotty. Sometimes, I'd get 2-3 text updates a day. Othertimes, i wouldn't hear from them for a week. I called if i didn't hear from them for 3-4 days. Sometimes they put me on hold and dropped my call. Other times, they would say they'd call back and never call back. read more

The service took longer than anticipated and there was no one to answer the phone or return text messages. I was annoyed that they did not order replacement proximity sensors for the number which was going to be replaced, even though the sensor warning light indicated a problem. This extended the length of repairs and could have been completed with the original parts order. read more

Hood of my Toyota 4Runner was dented by some unknown person or thing and I filed a COMP claim. AAA recommended Caliber Collision so I took it in for an estimate to the Menchaca location in Austin, TX. They had it for a few days and when I got it back the dent was still there, only not as bad. After MULTIPLE communications, including going into the Caliber location and talking to my AAA rep (who was wonderful), they performed a paintless dent repair, after multiple delays in communication. Their attitude at the Caliber shop was what annoyed me. This is not to say that some of the other locations are not good, but the Menchaca location in Austin is a cautionary tale. Be advised. read more

Took my truck in for some repairs back on Aug (nearly 10 months ago). A trim piece was backordered, and I was willing to bring back once that piece was available. I have stopped in, called, and texted with my technician and am still waiting. read more

I crumpled the front end of my 2018 Ford Mustang. I got several recommendations to go to Caliber Collision, and the Menchaca location was a preferred shop with my insurance. They did a fantastic job, restoring my vehicle to "good as new" condition. It's truly magical, what a beautiful job they did. I had excellent and courteous service from the receptionist and my technician. All communications with me and with my insurance company were prompt. I was given a thorough explanation with detailed photos of all the work that was completed. I went to Maxwell Ford Collision when I was rear ended last summer, because I thought a Ford shop would have my part in stock. It took 3 months, just to get a bumper! The communication was terrible, and the receptionist was so rude and unhelpful, that was enough to never go back. Caliber was such a refreshing experience. They were so helpful, and despite supply chain issues, they managed to obtain and assemble all 53 replacement parts, with welding and paint, in 3 weeks. And they were quite apologetic for it even taking that long. I was worried my car was an irreparable, total loss, but Caliber "restored the rhythm of my life"! Thank you to Cord, and all the staff at Caliber Collision on Menchaca. Great work! I highly recommend! read more

Caliber Collision - After Caliber Collision Repair - Body Shops Near Me - Austin, Texas

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Best of the best auto repairing in all of Austin. This is your place to go to! I'm sure all calibers deliver exceptional work, however, I'm very happy with results. Ask for Stephanie!! Most considerate, awesome person to work with. Very knowledgeable and will answer any question with extreme detail. Also, will you keep you updated on the clock! Overall 100% satisfied with this place! read more

My vehicle was damaged at your shop. I brought the vehicle back to repair the damage and the agent stated the part had been replaced. That was not the truth. The rep painted over the damage and I can clearly see that they did a terrible paint job. There is interior damage on every single door of my car and even on the center console. I am extremely upset that my car has new damages that were not there before arrival at this location. All I am asking for is that my vehicle's interior is in the same state that it was when it first arrived. I need all four doors and the console to be replaced. This is absolutely ridiculous. read more

Took my car in because it had a scuff mark and Mike Ross was able to get it off within a minute of me walking in w/o charging me. He seemed very friendly and would come back if I had an issue like this again. read more

If only I could give this place 0 stars. I used this place a few years ago because they were recommended by my insurer. First estimate, 3 weeks and $3000. Finally ended at many angry calls, several additional estimates, $8000, and about 11 weeks. The car should have been totalled, but I guess they wanted the work so they'd do a little work and then find something else. The other problem was the work wasn't done correctly, Open the hood and you could easily see where "repairs" had been made. The car didn't drive quite right and I lost my shirt when I traded the car in. I dropped my insurer over this and I would never use this body shop again. read more

How do you lose a fender? And the license plate to the car too? I noticed how they leave their bumpers and fenders out in the open and instead of having the part(s) properly secured. I'll definitely pass along this to other ppl on how you lose a license plate and do the least amount to find or retrieve it. Then the manager to the shop did not have the professionalism to explain what happened. They didn't even you the license plate was "lost". read more

Just plain sorry with no follow-up was unacceptable. Thank you for your total lack of interest.

Super helpful!! Put new clips in our splash guard underneath the car and we were good to go! Thank you!

I got torpedoed by a random lose tire on the freeway and had a pretty good dent on the side of my vehicle. Caliber repaired everything in 1/2 the time I was expecting and even detailed the inside of my car. Quality of the repair was top notch, cant even tell work was done. I like my car again. Staff was friendly, efficient, and proactive with status updates. Would definitely recommend them to anyone needing repairs read more

Best experience I have ever had. This was extremely fast service. They sent me updates for my car, which never happens at most shops. I will never go anywhere else but here. I think it was the fastest I've ever had my car in and out of a shop, and I have sadly had my fair share of car accidents. Thank so much you guys, youll are amazing!!! read more

Came to ask about body work for a first time claim, and they're very knowledgeable about the work. Every question had an answer. I'm hoping that the work will be great but for now, very satisfied with the customer service and knowledge read more

I took my vehicle in to Caliber after some front end damage. The staff was very helpful getting the vehicle in and dealing with insurance. One form signed on the way in and out was all the paperwork necessary. The repair was done swiftly in about a week and a half. Upon receiving my vehicle I noticed some wrong parts were installed and the tech offered to keep the vehicle longer which I declined. The parts repairs on the front end damage were done relatively well except panel gaps between the bumper and the fender were wider than factory and slightly misaligned. Also the color temperature on the new supposedly OEM headlight doesn't match. Paint repairs were done well and no discernible difference in paint quality or color is visible between the repair and factory. An alignment was also performed and the results were unsatisfactory. The steering wheel was off center by one inch or more. While driving straight with the steering wheel in this position if the steering wheel was released the vehicle pulled hard to the right. This makes me believe the alignment was performed incorrectly in two ways. They did not attach a device to hold the wheel straight while performing the alignment and the machine being used must have been out of calibration or an inexperienced tech was the one using it. I have since had a different shop correct this alignment and they said it was very far from spec. About a month after receiving my vehicle back I started getting a check engine light related to a part that was replaced. I brought the vehicle back in and the tech Cord was very helpful working with me. He reset the code and said he would order parts. This never happened. I brought the vehicle back in after the code reappeared and a different tech confirmed it was their part so he said he would order a new one. Once again it never happened. Still get the occasional check engine light from this but ill tell you what I'm never bringing a vehicle to a Caliber Collision ever again in my life. read more

I've found it difficult to locate a trustworthy technician in this industry, until meeting Jimmy Garcia at Caliber Collision. He provided exceptional customer service along with efficient, quality work. If you are searching for a reputable technician, ask for Jimmy Garcia. You will not be disappointed! read more

I went to Caliber because I was in an accident and the insurance company contracted with Caliber to fix my car. Brought my car in on Wednesday got it back on Friday. Staff was friendly and professional. Caliber kept me in the loop about the repairs. The inside of the car was cleaned when I got it back. I felt the outside of the car should have been washed and waxed. read more

Brought my car here after someone hit me downtown. The damage was minor and more irritating than anything, but I wanted to get it taken care of ASAP. I came in for an estimate and then for the repairs and worked mainly with Drew. He was amazing!! He always made himself available when I came in and didn't pass my case off to someone else. My repairs were done two days ahead of schedule, and everything looked great when I picked it up. No hassle, just signed the check from the insurance company over to them and I was ready to go in 5 minutes. In case you need any more convincing: When I brought my car in, my driver's seat was broken and wobbly. This was unrelated to my accident, but Drew and his team bolted the seat down so I didn't have to worry about it anymore, free of charge!!! This was seriously above and beyond in my opinion and I am so grateful to them for doing that. I have nothing but great things to say about this place and I will be bringing my cars to them in the future if anything arises! read more

I sideswiped a car parked next to me, damaging the rearview mirror and transferring some of the paint from my truck onto the driver's side door. I also dented my front right panel and found white paint on my green truck. My insurer, GEICO, offered Caliber as one of their approved shops. I was very pleased with everyone I met there--the very competent young lady at the front desk and my advisor, Joaquin Sanchez. They did everything they said they would do and did it in a just a few days. The paint job was flawless and my truck had been washed and vacuumed when I picked it up. All the work is guaranteed for the life of the vehicle. Nice work. read more

When I rolled up to Caliber Collision I noticed the first thing off was that it was very busy when I thought that was a sign of good things to come. Being 60 years old and needing a new yet I have a handicap sticker, well to my surprise there was a pickup truck in the handicap Zone with no handicap sticker no handicap license plate no place to put my car except next to his and I walked inside and said that I was going to call the police and the young lady walked over to the workstation and told whomever to move the truck they said it was a customer I kind of find that hard to believe scenes it was the only handicapped spot there this is Austin by the way, you don't park in handicap. Since I brought the door of their attention they were kind of rather rude to me... No business for me read more

They did a great job working with my insurance to get the job done. Even after my insurance company was unresponsive, they were able to finish the work before they knew they would be getting approval for the supplemental claim. Very impressed. Pick it up tomorrow! Way ahead of schedule for the approval coming in today. read more

They had three tries at fixing a rear end collision on my truck. The only thing the seemed to have got right were the parts they ordered and installed. Instead of replacing the entire bedside which got wrinkled, they made an attempt to just fill it. That's where all the problems really started. The arch and body line above the wheel are still not right. It looks nothing like any other '14 Ram bedside, and isn't even close to looking like the undamaged side. Than there is the tail light. You can clearly see that the bedside is slightly collapsed in because the gap at the front of the tail light is easily 2-3 times the size of the opposite side. I'm still trying to think of how this can be fixed with hopefully no more money out of my pocket. It was in their shop for almost 2 months the first go around. Really hope I'm not without my truck for that long again. read more

I could not be happier with my experience with Jason and Al at Caliber Collision, Menchaca Road location. They provided the most friendly & positive auto experience I have ever had. They were extremely knowledgable and efficient, the work that they did on my car was excellent, they gladly answered any questions that I had, and I was blown away by how fair they were about pricing. At Caliber Collision I completely trust that they do excellent quality work at a fair price, which can sometimes be hard to find in the auto repair world. I will never go anywhere else to have my car serviced, and I strongly recommend this company and this particular location (Menchaca Road) to others as well. read more

Great experience at your Manchaca location. Mike was super. Thanks for making very small repair easy!

Avg job with noticeable small mistakes made. Most importantly I can't roll down my 2 right windows now and both were completely functional before I took it in. Not very confident that they'll make this right . Had to ask them to put in screws for the front license plate after replacing the front number! read more

The worse service body repair ever. With each return to fix an "unforeseeable" came another empty promise or ridiculous excuse yet my car was never repaired properly. They made a mess of it...shakes with rattling door (one they replaced). Shame-shame on them. They deserve a "0"! read more

Brought my Dodge Dart to Caliber after a jerk in a pickup side-swiped me. They not only did great work, they finished two days earlier than they originally said they would. Angie and Hector took great care of me. Thank you guys! I hope I never need you again, but if I do, I'll be coming back! read more

Scheduling and service for service was very good. They did not work so well/coordinated with insurance for rental as they said they were going to do as they were going to charge me extra for loaner/rental car. However, service repair with insurance for my pick up had no glitches or problems. My vehicle was returned and repaired as promised. Except for that one problem, everything was good and that is why they got 4 out of 5. read more

I had to take my car back in twice after they worked on it the first time. The service was horrible. I was told I'd get a call in 1-2 days about the progress but no call. I had to keep calling multiple times to check on it. It took way longer than it should have with little to no communication. read more

My car hit on the rear driver side, insurance covered it. They did a good job and allowed me to pick up my car 1 day earlier instead of waiting for a decal. I did have some issue with the gascap which they were able to fix the following day and placed the decal needed. Overall satisfied with their work read more