I'm not sure if they're understaffed or what but they were really bad.
They didn't get any of the the lead inspections or rental licenses on the properties until I checked in on it despite me stated they were needed when I first signed.
Failed to properly screen tenants which resulted in a loss of income for me. One tenant moved in and immediately stopped paying rent. When I asked why they didn't immediately file for eviction, they said that they were giving the tenant the benefit of a doubt. Upon reviewing the application myself, I could very easily see that this tenant should have been disqualified. The tenant had bad credit and no rental history. When I asked about why they rented to the tenant, they said it was because they didn't have any evictions on their records. Of course they didn't have any evictions if they've never rented before. It was complete negligence, incompetence, or both.
My contract said that I was to be consulted any repair over $350. They spent $1200 to repair an HVAC repair for the tenant mentioned above without consulting me at all. This happened on multiple occasions. When I asked why this had happened, I was told that I instructed Calhoun to make repairs without consulting me despite the cost. I never told them that and I'm pretty sure that was just them trying to put the blame back on me.
I told Calhoun that a property was ready for listing. When I checked in, the property had not been listed for over three months. When I asked about it, a listing was put up and they must have scrambled to get it listed because not only were the pictures of the property over 10 years old (the pictures had the dates on them), the pictures weren't even from my house. It was a completely different house in the same neighborhood.
My complaint about my previous property manager was that they weren't responsive and were understaffed. These concerns were not met and there were numerous occasions where I had to reach out multiple times to get a response for a ticket.
I bought tenant occupied properties and told them that I was going to increase the rent. Calhoun signed tenants to new leases without increasing the rent as I clearly told them to do.
I was overcharged on a number of minor repairs.
Even worse, I was charged for repairs and then found out from my tenants that the repairs were never made. One tenants reported an issue in May, I wasn't invoiced until August, and the repairs weren't made until the end of September.
They filed for an eviction for tenants and listed the wrong address on the court documents. It already takes at least three months to evict someone in Baltimore City and this blunder only delayed the process.
Despite me informing Calhoun that one was needed for the property, they moved a tenant in without getting a lead certificate, When asked about it, I was told that the property already had one. Then I had to explain to Duane, the owner, who has supposedly been in the real estate industry since 1985, that the law requires a new lead inspection every time there's a change in occupancy.
When I told them that I wanted to end my contract, they tried to convince me to wait until the end of the year because supposedly the 1099 needed to be for a full year. It does not.
I asked them for a final invoice. My contract with them ended in November 2022. I checked in with them multiple times and I still haven't received it.
Despite all of this, whenever I asked about a mistake that was made, there was never an apology or explanation. There was either an excuse or supposedly out of their control. read more