Great selection and incredibly helpful staff. Best bakery supplier around and they constantly update their product line!

Terrible service! I had really high hopes for this place, it was highly recommended to me by friends. Went In there on a Saturday, lady at the counter was very rude. Did not look up to talk to me or hear me out( wish I got her name). I wanted to have a custom made cake with flowers and she said we don't do that. She never stopped what she was doing, never looked up at me, and didn't even look at the picture I had wanted it to look like. Even if you can't do that, you could at least give me some options or pretend that you care! Never coming back again! read more

Ok so hands down the best customer service I have ever experienced in a cake supply store! These ladies were super helpful, friendly and helped me with any questions I had. I love all the products they have! read more

Worst Bakery Ever. These people are the worst when it comes to customer service and recently proved themselves to be the worst when it comes to taste as well. My sister fell in love with their buttercream and ordered a 30th birthday cake from them. It was one of the ugliest cakes I have ever seen...until I saw her shower cake...but first, her birthday cake. After tasting many cakes at wedding shows, she found this place and loved their buttercream. She ordered her cake, a large rectangular cake and requested a gold "R" in the center. The "R" looked like more appropriate for a 3 year old than a 30 year old. Not only was it yellow, not gold, but it was ugly, flat-out ugly. The cake tasted good, so we let it slide. This month I was in charge of ordering her shower cake. She warned me Cake Carousel would be rude to me on the phone but I thought, surely not. They are a small business, after all. I was wrong. I was told to call back the first time I attempted to order her cake. When I inquired of the best time to return the call I was met with further curt explanations of how busy they were. Okay, fine. When I called back to order the cake the woman literally sighed at me several times when I informed her that I lived in another state and could not come in to discuss the cake in person. Apparently I was their first ever out-of-town cake order. When we picked up the cake, which was supposed to be pastel shades of pink, we found a hot pink cake more suited for a sweet sixteen than a wedding shower. The word "Congratulations" nearly ran off the side of the cake, like someone did not realize how long the word was. The cake was very obviously crooked and it was molded within 3 days. Sadly, the french cream that had been the saving grace of the 30th birthday cake was non-existent with this cake even though I had been told three times that I was going to be charged extra for that particular request...$5, I think I can swing that. I would advise you to run screaming from this place. read more

This is my second time to go. They have everything I need as an amateur baker. However. ..they could use more in the customer service department. I felt like I always have to prove that I I know what I'm talking about in order to get a smile or to get advice. read more

I come here about twice a year and spend less than 5 bucks on pre made royal icing flowers that I attach to sugar cubes when I have tea parties, No one has ever been rude to me, or acted like I was a less than cherished customer? I'm not sure what happened to the other folks. I like the molds for chocolates and all kinds of cookie cutters as well as flavorings , food colors. even for sometimes baker! read more

Fantastic place and great staff. They are always willing to answer my decorating questions and help out with ideas.

I saw this store a few years ago when I worked in the area. Then I saw they were on groupon for a cake pop decorating class. ....I HAD TO GO. So I did and it was the best decision I made that day. The instructor Kelli was super nice, I learned how to make and properly make and decorate a cake pop. I took them to my coworkers the next day and they LOVED them. And they have everything you can think of as far as making sweet treats. I love that place, I could go there every day. read more

I've taken a few classes and bought countless supplies-- a great resource for cake enthusiasts-- or even if you just need something special for a batch of cupcakes or if you love to make holiday cookies. Every shaped pan you need, cookie cutter, chocolate mold-- just a great selection of everything. Staff is super friendly and knowledgeable-- this is just a great place to go for anything baking/cake/cookie/fondant/gum paste/chocolate related! Locally owned, definitely a place I will always return to read more

Went into the Arlington Texas Location today 3/13/2019 for some supplies for our sons birthday cake. After selecting the items and taking them to check out we were informed that the payment did not go though on their side. We checked out bank ,since the machine at the register said approved, and the charge was posted to the bank account already. The manager acted like my wife had done something wrong and had already put the stuff back in stock before we could even get off the phone with the bank to find out what was going on. While I understand that POS systems are not perfect, customer service should be the primary goal of every retail manager. If you are looking for a friendly experience then I do not recommend the Arlington Location. read more

I took two classes here and thoroughly enjoyed both of them. The supplies for baking are are unbelievable! With the instructions from the class I can now make and decorate cookies and cake balls with the proper tools. read more

Very fun place to go and learn how to decorate cakes for a very reasonable price! I cannot wait to go back and decorate!!!

If you're renting supplies BEWARE as you MUST write your CC#, exp. date and CVV# down on a piece of paper that is filed in a notebook! This notebook is accessible by all store personnel and stays unprotected until you return the rented supplies. You can take the piece of paper home with you OR they'll shred it (maybe)! They need to realize the times and how to do business better for their customers. I'm not sure a cash deposit is an option. But, if so I suggest bringing cash or walking away. read more

This so has a lot of stuff that serious cake decorators will need (at pretty stiff prices); but don't count on the staff to be especially helpful. They seem to like the things in the shop more than theactual customers. I want to like this store; but the customer service is almost always cold/unhelpful to the point where I make it my last resort. read more

Awesome place to shop for all baking supplies. I took their cake decorating class with my brother and we learned a lot of techniques. Loved it and will probably end up taking more of their classes. read more

Absolutely LOVE this place! They have given me so much inspiration and help over the years that it's impossible not to keep coming back. I love the organization in the candy room with thousands of molds sorted by theme/occasion. I have also acquired a collection of cookie cutters. I love there is a large assortment of cake boxes and foils for cake boards (I play around with the foil colors based on the cake decor). The entire staff is extremely knowledgeable and will provide tips for what you're buying, or point you in a different direction if something else may work better. I've taken multiple classes here, and every instructor is very hands-on and an expert (LOVE Patsy & Kellie!). Some items can be found less expensive (often, not by much) at Hobby Lobby or Michael's, but I always come here because I know they'll have what I need, plus I believe in supporting small businesses, and this one is family-owned and operated (I forgot the owner's husband's name, but he's always a joy to run into). read more

Absolutely the sweetest, most helpful people in the world! I get all of my supplies from here and have taken several classes. The prices are less than most of the online suppliers (Michaels, JoAnn, and Hobby Lobby included). If you fill your red card with punches, (which happens very quickly), you get an automatic $5.00 off! I ordered my wedding cake from them almost 28 years ago. They are still as helpful as they were then (although the owners have changed). Disgruntled clients, until you have given hours of your time to someone for a cake, only to have them never call back or show up, you have no idea how disconcerting that can be. I have been a professional artist, interior designer, and cake decorator, so I know business. I also know people shopping to the point of using people. That's not right, period. Some people will never be satisfied or happy...Thank goodness I have the sweetest brides and grooms in the world...I wish Cake Carousel could have some as sweet as mine, because they deserve them! Susan Stockton Gastrock (Austintatious Cakes, LLC). read more