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Caffe Nero

3.6 (45 reviews)
Open • 6:00 am - 7:00 pm

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CAFFE NERO ATMOSPHERE

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Outdoor seating
Dogs allowed

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Recommended Reviews - Caffe Nero

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Reviews With Photos

Agnes P.

Gotta love breakfast at Nero Kitchen by Caffe Nero! Their coffee blend is absolutely delicious, I want a cup after cup! They have a slew of breakfast options. The butter croissant can literally go with anything! The establishment was easy to find. Parking is also available either behind or on the street upfront. Be prepared to pay meters though. The staff were nice and there's plenty of seating to choose from inside. I've always loved that they line the walls with books. It makes it so cozy, especially next to the fireplace on a cold day.

Alexandra C.

Popped into Caffe Nero in the center early on a Saturday morning just looking for a quick coffee stop. I ordered a Honey Spiced Latte and my sister got the lavender one... I forget the exact name, but both were so good. FYI- They had all the milks. Not too sweet, not too floral, but just right. The whole menu looked fantastic, and the baked treats were seriously tempting. Even the prepackaged salads were appealing for a grab and go lunch. I reserved temptation this time, but I'll definitely be back for the breakfast. I saw a plate of eggs go by and did a double take. Service? Nothing too notable about the service. Everything was relatively quick and we were greeted with a smile. Happy customer. The space itself? Gave me old bookstore vibes in the best way. Cozy, peaceful, and perfect for a change of scenery. I could absolutely see myself coming here to get some work done, check emails, or just enjoy a quiet moment out of the house. And shout out to Nero for the homage to West Hartford. I love when a chain embraces the town it's in. I'll be back, and next time, I'm getting breakfast and a pastry. Or two.

Iced Matcha Latte
Lanasha R.

I ordered an iced matcha and brownie. The matcha was not good at all! Very watery, not enough ice, and my request for oat milk was ignored. I ended up throwing half of it away because it wasn't being drank. The brownie carried the show. Very moist! Inside was beautiful and smelled amazing! This is gonna have to be a revisit to try something different on their menu.

Julia

I love the vibe inside, it would be a great place to come and get work done for a few hours. I've been twice and tried the smores cold brew and the nitro cold brew and both were pretty average. I would say not really worth the price unless you're coming and staying for the vibes. The food does look good though so I'd be curious to try.

Karina D.

My friend is from the area and wanted to stop in for a Matcha so I decided to try something. They had a chocolate pistachio croissant I bought one for my boyfriend and one for myself it wasn't bad but I also don't think I would get it again. They had cute decor inside I liked the book case I took some nice photos. I would come back to try something other options on the menu.

Build your own breakfast sandwich, supposed to be on an English muffin. Also kinda cold and stale
Vivian V.

The space: Absolutely beautiful and clean with plenty of seating options (as long as you get there before the crowd). The bathrooms mirrors are only tall-individual friendly hehe. The service: I have been here a handful of times already and the service is always friendly, but as others have stated, ordering can be a fun experience. Perhaps it's the way they are being trained but it is off putting when you want to order your go to coffee drink (2 shots of espresso and syrup, iced...) and met with push back, but again they are very nice and lovely individuals The food/drinks: The only time that my order was correct was when I got a plain iced tea. The other times it ranged from my breakfast sandwich being on the wrong bread or the drink just being wrong. Just minor things but it adds up to the whole experience. I'll chalk it up to the cafe to being new. I would love to update my review to a higher rating and hope to do so with future visits!

Front entrance on South Main
Dan R.

"Be an optimist instead And somehow happiness will find you Forget what happened yesterday I know that better things are on the way" (The Kinks) The food was great, but so many other things were "off" and could be better. I'll chalk it up to Caffe Nero just having an off day. I have a feeling Caffe Nero was shorthanded during today's lunch hour for these reasons: The young lady on the register told us she is rarely on the register, so ringing up our lunch turned into a round of 20 questions due to unfamiliarity with the menu and register buttons. Example, "I'd like a Roasted Turkey & Avocado Sourdough sandwich" was met with "do you want avocado on that?". Numerous sandwiches have Asiago cheese, but when I asked for some on my Avocado Toast, I heard "not sure we can do that". Other signs of short staffing were the empty water dispenser, a full trash container overflowing onto the bathroom floor, one empty TP roll, and the other with about a half inch of paper remaining. But the food was very good -I enjoyed my iced Americano Coffee ($3.65) and the Avocado Toast ($13.65) with EVOO, cherry tomatoes, radish, Asiago instead of goat cheese, carrots, crunchy sourdough, with a generous topping of delicious smoked salmon was fantastic. My wife's Roasted Turkey & Avocado Sourdough sandwich ($12.50) with bacon, vine ripened tomato, avocado, lettuce, roasted tomato on sourdough was very good. Could it have used a bit more turkey than two slices? Yes indeed. We both agreed that the sourdough bread was exceptional. And overall, our lunch for $36.66 after tax, tip, and fees was pretty good. In case you're puzzled as to what "fees" is all about, as perceptive Yelper Kristen B. pointed out, Nero's assesses a small "eat in" fee to your bill, and the bill has to be asked for, it's not automatically given out.

Dining room
Scott S.

Great spot to grab coffee! Cute atmosphere and excellent coffee. Look forward to coming here.

Jackie O.

We love Caffe Nero and you'll hear 0 complaints from me about this spot. Another coffee spot to savor? Sign me up! The coffee is yummy, the pastries are good, the space is beautiful, and we love the ample outdoor seating. The chocolate chip cookies are our favorite. Service has always been kind and welcoming when we've stopped in.

Elisa F.

Pleasantly surprised by this spot! It's a chain but this is the first in CT and I'm told they're very popular in Europe. I went during my lunch break and enjoyed their tomatoe mozzarella panini. There's plenty of seating inside and perfect for working. You wouldn't believe this used to be a Sweet Frog! Prices are a bit higher than I'd like ($8 for a iced latte) but not uncommon for this area.

The outside
Ana B.

If you think I'm a tough coffee critic, you would be right. But my mom, she's much tougher. When the coffee isn't good, I'll quietly deal with it, my mom will have the barista know it's not good. Depending on their response, it will determine if she'll return to the particular establishment or not. Today we went to the brand new Caffe Nero in West Hartford. I tried going here last week, two days since their grand opening, and the line was crazy long, every seat in the house was taken. This is obviously a very good sign. So today was my first real visit. This space is so lovely! The space on the inside is so cozy and modern looking. They have what appears to be a wall full of books. I'm not sure if they're actual books or some fancy wall paper, but regardless it's pretty nice. There's a few options for seating, on the couches, or at the table. You can also sit outside under their shaded umbrellas. I got a Pumpkin Spice Latte, my mom got their cappuccino, we also got a Strawberry Dragonfruit Lemonade and a Pistachio croissant. We paid inside, and found a table outside. Our drinks were brought out to us quickly. The presentation of these coffees was excellent. They were super creamy and foamy, and came in their own branded ceramic mugs. Sadly mine had a bit of a spill. My Pumpkin Spice latte was mild in the flavor, but rich in coffee, that's how I prefer it anyway. My mom had her first sip of the cappuccino and was immediately followed by a long "mmmmmmm...". It had her approval. On to the croissant. This croissant appeared stuffed, it was actually not. It was very fresh, and had some chocolate along with pistachios. The Strawberry Dragonfruit Lemonade was another hit. I could see this being a go to during the peak summer days. It's a refreshing but tart lemonade. I had a very pleasant first experience at Caffe Nero, they've been a long time coming. Now that they're here, I can see my self returning here time and time again!

Kelly H.

Caffe Nero is a new cute little spot located in West Hartford Center! The interior is gorgeous, you wouldn't think it used to be a Sweet Frog before! There's often long lines whenever we go, but it goes very quickly! The service is always so friendly. I really enjoyed my quiche. My only feedback is to be mindful of the quality of the arugula as some pieces of mine were wilted. It's also just plain arugula, it was not dressed as I expected it would be. My partner loved his breakfast sandwich and said it was meaty. Great little place and look forward to coming back!

Comfortable seating

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1 year ago

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1 year ago

Good service and atmosphere on the expensive side but it's still a great place to get some coffee

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1 year ago

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1 year ago

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2 years ago

Went back and received bad cold foam (sour and spoiled). Really wanted to like this place!

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Yemerica - Iced Kunafa Latte

Yemerica

4.3(62 reviews)
0.2 mi
•$

Amazing menu and service. Authentic Arabic Tea is to die for. Even the clientele is very nice…read more Excellent choice of snakes.

Yemerica is a perfect spot for both chai and coffee lovers. And the best part is they are open till…read morelate. First time we visited Yemerica on Feb 27, 2025. They'd recently opened at the time. After 9 months we went again recently on December 27, 2025. We also brought our friends here after that. Yemerica's menu has expanded big time. They offer so many hot / iced lattes, refreshers, matcha drinks, mojitos, hot Yemeni beverages, fruit mojitos, Frappuccinos, etc. And they've also expanded their food menu. Now they have a wide variety of pastries and desserts to choose from, and bunch of non-sweet food items as well. The cafe is almost full at night / peak hours, especially on weekends. They have an area that can be reserved for meetings, study sessions, etc. They have ample of seating available for all group sizes. The staff is very friendly and patient. They have outdoor patio seating during warm weather and the interior has beautiful hand painted murals. Beverages: I've recently tried and liked their Abu Walad iced latte, Salted caramel iced latte, and Tiramisu iced latte. Adani chai was interesting & worth a try. My partner has tried their kiwi refresher and strawberry mojito. He really liked them both. Our friends tried the hazelnut hot latte, Kunda latte, and honey saffron latte. They were all real good. Food: Bee bites is such an interesting dish, so worth it. Their Treleche caramel was so soft. It melted as soon as the bite hit the tongue. Sabaya was a non-sweet item with just the right amount of honey sweetness. Marook with dates was an interesting balance of textures and taste. Z'atar Manakeesh is filled with flavours of herbs. Cheese pie was fluffy and soft. Their chocolate and tiramisu cakes looked delicious and I can't wait to revisit and try those among so many other things they have to offer.

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Yemerica
Yemerica
Yemerica - Kunafa Latte

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Kunafa Latte

New England Coffee Guy - Chocolate croissant and coffee in coffee shop mug.

New England Coffee Guy

4.8(19 reviews)
2.5 mi

"Nothing you could say could tear me away from my guy…read moreNothing you could do, 'cause I'm stuck like glue to my guy" (Mary Wells) We took a morning coffee break, and had a wonderful time chatting, relaxing, sipping our drinks, and enjoying the friendly, mellow, and very chill atmosphere at the Café by New England Coffee Guy. They have plenty of seating, some upholstered furniture and we saw a few Friday morning telecommuters working on their laptops and sipping their coffees. Our order was a Chai Latte and a Cold Brew - each was $5. The pours were very large, and I swear that my cold brew was the very best I've ever had. I love coffee, drinking it hot or cold, and what I had here is in my all-time Top Five Percent. It was that good. I had a sip of my wife's Chai Latte and thought it was excellent as well. What really impressed me were the flavors of both drinks- not overpowering, but strong enough to appreciate them. The Coffee Guy has it all - specialty coffees, matcha, chai, espresso drinks, and pastries and sweet treats to pair with your coffee cup. We couldn't resist grabbing a few on our way out, and we took home a box with a Spinach croissant, iced blueberry scone, and a cruffin (croissant/muffin hybrid). We loved our visit to the Coffee Guy, and I was so impressed by the total experience, I just subscribed to their newsletter. So the next time we're looking for a midday break or afternoon pick-me-up..... I know a guy!

I didn't even know this place was here until it was on the coffee crawl!…read more I opted in for the Mocha iced latte with cherry cold foam. It was probably one of the best coffees I have had. Not too sweet but not bitter either. We talked to the owner for a little bit and he was very nice and personable. We will be back in the summer with our dog to sit out on the patio.

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New England Coffee Guy
New England Coffee Guy - L to R - Spinach croissant, iced blueberry scone, and a cruffin (croissant/muffin hybrid)

L to R - Spinach croissant, iced blueberry scone, and a cruffin (croissant/muffin hybrid)

New England Coffee Guy - The Cafe is by New England Coffee Guy at WeHa Brewing

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Cafe Sofia - Blueberry ice cream

Cafe Sofia

3.5(236 reviews)
0.1 mi
•$

Coffee is great. Crepes are amazing…read more But this place seems to have fallen on hard times with all the newer competition in the center like Nero's. One problem: they're not on Uber Eats. As far as I can tell, anyway. All of their competitors are: Nero, Hartford Baking Co, Starbucks, Bruegger's, Dunkin'..... In 2026, I don't think this is optional. Notice how many Super Bowl ads were Uber Eats, GrubHub, and DoorDash? They must be doing pretty well if they can afford Super Bowl ads. Maybe places don't like the lower margins, but isn't that better than no sale at all? Plus it becomes an advertisement for your place. For many lazy people like myself, if you're working from home, you don't want to get up earlier to trudge out in the cold and snow. But if you can just tap your phone and get it delivered in 20 minutes....... Do it, guys. It might be your only hope.

I have been a customer here for at least a dozen years. This review is way overdue. First, the…read morevariety here is amazing; dozens of drinks, great baked goods from New York like baklava and macaroons, also local ice cream and crepes. Run by two sisters (Sofia & Nune), the help is friendly and well trained, and most of all, the vibe is great; this is a great melting pot and a great place to just hang. Everyone is welcome and it's a great place to meet old friends and make new ones. Not to mention that the coffee is great; much better than any of the chains, especially the one from Seattle! Try it once, and you'll keep coming back.

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Cafe Sofia
Cafe Sofia - Passionfruit macaroon

Passionfruit macaroon

Cafe Sofia - Sipping a honey lavender iced latte.

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Sipping a honey lavender iced latte.

BouNom Café & Bakery - cheddar chive biscuit

BouNom Café & Bakery

4.8(193 reviews)
5.9 mi
•$$

I have not had one bad thing from here. I save my cheat days for her scones and butterscotch…read morelattes. I love coming in here, as everyone is so helpful and kind. The owner is so generous and loving and you can tell that this is a genuine passion of hers. Whether you preorder, go in and sit or take away you will have a great experience. I recently learned that if you put in a pre-order and the shop closes early, you can still pick your pre-order up at the candy store ( BouNom Emporium) across the way. She's really thought of everything!

I had really high hopes for this bakery, especially since it's part of the local pastry trail, and…read moreoverall, it delivered a solid experience. First off, it's definitely one of those small, tucked-away spots you could easily miss if you didn't know it was there, but once you walk in, the decor is so cute. Think cozy, shabby chic vibes that make it feel warm and welcoming right away. The standout for me? The dinner roll. Honestly, one of the best I've ever had. It was dense, rich, and satisfying, not your typical light, airy Kaiser roll. It reminded me more of a Jamaican hard dough bread in texture and weight, which I personally loved. Super flavorful and filling. I was also really happy about their buy three, get one free promotion. It made it easy to try a few different things without feeling like I was overdoing it. As for the pastries, I tried the cinnamon roll and carrot cake. I didn't finish either, but the carrot cake definitely gave true homemade vibes. It had coconut mixed in, wasn't overly sweet, and felt more traditional than indulgent. If you like a less sugary, more classic-style carrot cake, you'll probably appreciate it. Overall, this bakery is worth a stop, especially if you're exploring the pastry trail. Not everything wowed me, but there were definitely some highlights that made it a good visit.

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BouNom Café & Bakery - Interior

Interior

BouNom Café & Bakery - Stuffed Salted Butter caramelized coconut pineapple

Stuffed Salted Butter caramelized coconut pineapple

BouNom Café & Bakery - The outside

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The outside

Caffe Nero - cafes - Updated May 2026

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