Going forward, this is a definite no for us. Visiting this location was a reminder of why my family and I choose to avoid the downtown Dallas area.
Pretty restaurant inside, it's located at the Omni Hotel complex, so that should say something about the area, ambience, and the difficulties in finding accessible parking that doesn't cost as much as one of the plates you get at the restaurant.
The food was decent, we had the fajitas with cactus, the combo, which was $21.00 just for that. Cactus was good, chicken was decent. None of the items on the cast iron plate were charred very much at all. It wasn't even sizzling when it came out, and the cast iron plate wasn't really hot at all. The portion size for the cost was extremely small. I've paid less at Compazano's and had a fajita plate twice the size. Tho again, this is a hotel side restaurant so menu it's are limited even tho the prices are not. What was there tasted well.
The chips and salsa were ok. The chips are on the thicker side and came out stale. We had a second bowl come out, and it was more of the same stale chips that were room temperature. Not impressed at all, it's a simple thing to warm them up to remove the humidity that they soak up, thus removing some staleness. They warm up the flour tortillas for the fajitas but can't seem to warm up the most common staple at a Tex-Mex location.
Now, the cherry on the cake of disappointment, ... The outstandingly horrible service!!! The gentleman that started with us was kind enough but had a rushed and inconvenienced tone about him. Our first time there, it seemed rushed to get us to order. Ordered tea and it was just plopped down, AND had no ice, it was a room temperature like the chips. He hovered, waited, asked, we finely ordered than never saw him again at our table. He did end up at the bar mixing drinks for some patrons which may have been his friends, as he was gladly talking and laughing with them. We need things, had to get up and ask someone else. Had one older gentleman leaning against the kitchen pick up window for the entire time we sat, never said anything, never asked anyone if they needed anything or how things were, I assume he was a manager, he did a fine job holding up the wall he was leaning on. The girl that brought our check, which we hadn't asked for nor were we even done eating the meal, dropped it at the table as she literally sped by, not saying a thing. When we were ready to leave, it was an investigative feat to find anyone that would help run the card to pay of the meal, even that was filled with a rushed rudeness with very little interaction nor any effort to see if we wanted anything else or to even see how our experience was.
The experience and food quality was not good. The only redeeming feature of this whole visit was the fajitas were decent and filled our bellies. Everything else, the tea, the chips, the lack of heat and charring on the fajitas, and the service was an overwhelming example of how not to run a successful restaurant. read more