Updated my 1-star review to a 3-star because ultimately they did the right thing and refunded me…read morethe cost of the vehicle inspection. Of course, they did not admit any wrongdoing and refunded me on the premise of "customer satisfaction" (which for legal reasons, I understand). All nice people but their poor vehicle inspection cost me thousands in repairs that were completely missed (so I overpaid for the car I bought). Their arguments were the seller may have cleaned-up the vehicle before the inspection to hide issues and that over 1,000 miles were driven between their inspection and the subsequent car inspection/repairs that occurred 2 months later. The allegation of seller clean-up is possible but not a proven fact in this case; it certainly wasn't pointed out during the inspection. The mileage argument is fair but collectively, neither of these assertions, even IF all true, is not a complete answer. Issues with the vehicle that take years to build up should have been pointed out during the inspection and were completely overlooked; including a bad steering gear box, cracked bushings, cracked right and left lower control arms, loose sway bar worn beyond repair, blown out front shocks, severely unevenly worn tires, which all cost over $5K to replace. I feel those were pretty obvious issues that a qualified auto technician would have easily caught and noted on the inspection report. Based on my experience, my suggestion for people interested in getting a vehicle inspection is you may be better off paying twice the price somewhere else and avoid Half Price Auto. Check the BBB.

I've been a customer for 5 years and trust David and his technicians to keep my 2005 Lexus going…read more Reasonable prices and they stand by their work

I had a great experience with this mobile mechanic. He came out to me and replaced my A/C…read morecompressor, and the whole process was smooth from start to finish. He was on time, professional, and clearly knew what he was doing. He explained everything in a way that made sense, didn't try to upsell anything unnecessary, and made sure the job was done right. My A/C is now blowing cold again like it should, and the car is running perfectly. You can tell he takes pride in his work and cares about doing a quality job. On top of that, the convenience of him coming to me saved a lot of time and hassle. I'd definitely recommend him to anyone looking for reliable and honest mobile mechanic work.

I am giving two stars because of the only positives: they scheduled my inspection within a few days…read moreof calling and Justin, the technician that arrived, was very nice. However, I am very disappointed with the level of expertise and outcome of the visit. My 2014 Jeep compass has had the check engine light on for a week, steering locked up last week, and has had delayed clicking start. Justin arrived, I gave him the full history of my vehicle (no problems for 10 years) and the issues occurring the last month or so which prompted the call. He started running tests, even drove the car around to see if he could replicate what I had been experiencing. About 30 minutes into the visit he said he couldn't replicate any of the issues; that's okay, as I mentioned it only happened about 50% of the time. But he sat in my car another 20-30 minutes or so, told me he had to call his boss because he was completely stumped. Not really what you want to hear, but even I started making suggestions of what it could be so he could at least do something for me. At the end of the visit he basically just said "sorry I have no idea what's wrong, maybe replace your battery?"... the only thing he found was a sensor on my engine needed replacement, but it's totally unrelated to the other issues. I ended up having to pay $150 for literally no better idea what's wrong with my car and not feeling any safer to drive it. It was a huge waste of my time and now I'm out $150, and I still had to take it to another shop that already figured out the problem not even 24 hours later. Save yourself some money and go to a real auto shop. I understand that some technicians may be learning or lack the knowledge to dive deeper, but someone should be going with them to assist so your customers aren't left feeling robbed and confused.

Wonderful Experience, they kept me informed of what the issues were, answered my questions,…read moreinformed me along the way before proceeding with work. Very nice people, atmosphere. Also, good snacks.

Now we are just not telling the truth. The reality is rather than check the fluid level, you wanted…read moreto pull the pan... something you guys told me not to do that often from the start. I said if I am going to pull the pan again, I'm going to get a PPE pan first. The truck didn't move. You told me flat out you wanted to pull the pan and didn't check the level. You never mentioned not having the fluid in stock anyway. I have already taken the truck to the dealer and they said the fluid looked fine. It was actually a bit high still... the said you guys overfilled the trans and that is why it puked the fluid. The root cause ended up being the tune, which isn't something you guys had anything to do with. At the end of the day your version of events is not accurate.

These guys always take care of me. Jesse let me know what needed to be done in order of importance…read more I always feel safe after getting my car repaired. Yes, the prices are high, but what isn't? Car maintenance is important & I trust these guys.

As a first-time customer, I was disappointed with my experience. I scheduled an inspection and was…read moretold it would take about "half an hour." I understand that automotive work can sometimes take longer than expected, but after an hour and a half I had to ask for an update because no one had communicated the delay. I noticed on the front desk computer that I was entered into the system as a drop-off, even though I was waiting for my vehicle. I always wait during appointments, and if that impacts how service is prioritized, it should have been confirmed when scheduling. I also noticed there appeared to be either a misunderstanding or scheduling issue with another customer who had an appointment after mine, which raised concerns about how appointments were being managed. When I asked for an update on the timing, the response I received felt dismissive. The employee responded that "nothing is ever a half an hour, not here, not any shop." I understand that estimates can change and that inspections may take longer than expected, but my concern was not that it took longer--it was that I was given an estimate, waited significantly beyond that timeframe, and had to ask for an update myself. The employee told me he would check on the timing and get back to me, but I did not receive an update afterward. Instead, he returned to the office and continued working with vehicles. Another employee also said he would check on the status and where the first employee was at, but I did not receive an update from him either. A simple update or revised timeframe would have gone a long way. The inspection, which was quoted at approximately 30 minutes over the phone, ultimately took about two hours and cost around $100. The findings included recommended back strut replacement, brake fluid service, and a battery replacement, with an estimated total of around $1,760. They also identified a bent rim, but I did not appear to receive a quote for that item despite requesting one. I have no doubt that their technicians have the knowledge and skills to diagnose and repair vehicles, and that expertise has value. However, expertise does not replace the need for clear communication and respect for a customer's time. I was hoping for a shop that values the customer's time as much as their own. Given this experience, along with pricing that appears to be higher than other shops I have compared in the area, I am uncertain whether I will return for future service. I hope the shop improves its scheduling process and communication with customers when delays occur. ******* Edit in response to their Google review commentary: It's worthwhile to note the company response below essentially argues pricing (which was never contested as explained in my above review). The pricing was provided for other individual's knowledge of business pricing and a stated reason for hesitation in repeated business. There was no argument to the state of the car either-- it's at a shop as it needs repair. I went to one other business, not multiple as was stated in person and over the phone-- indicating a lack of clarity again with notation on client accounts more publicly-- and and was quoted half an hour of my time with no updated timeline despite two requests to one staff member as well as the owner, Jesse, who just walked away. The Argumentative and dismissive responses on the stated concerns in the severe lack of timing and communication are what have just ensured I do not return to this establishment and suggest others take a closer look at what shop they choose for the work on their vehicles.

I took my classic 4Runner into Shadow Mountain to replace a leaky cv boot amongst other work…read more Graham communicated the work needed clearly, and the repairs went well, and right in the range of what a repair job like that ought to cost. It's great to have an honest, straightforward repair shop in the area.

The people who work here are friendly, very knowledgeable and they employ extremely good mechanics,…read more(rarity these days). If you're picky.. Pick this shop

I had such a great experience at the Grease Monkey location at 40th Street and Thunderbird!…read more I was greeted right away and received immediate service. Everyone was friendly, professional, and efficient from start to finish. They completed my oil change quickly, but what really impressed me was that they took the time to point out that my key fob battery was getting low before it became a problem. The biggest surprise was when I mentioned I had been struggling to reconnect my phone to my car's Bluetooth. The manager came out, took a look, and had it connected in less than two minutes! That level of customer service went far beyond what I expected during a routine oil change. It's rare to find a business that's not only fast and knowledgeable but also willing to help with something completely unrelated just because they care about their customers. I truly appreciated the extra effort and kindness. I'll definitely be back. Highly recommend this team!

Team was great! Got in early and out after 30 mins for an oil change. Drove in from Vegas yesterday…read moreand realized I needed an oil change while on vacation. Price was more than reasonable considering I typically pay $140 in Vegas for an oil change and walked out the door paying $92 (after a $15 off coupon) after taxes. Would absolutely recommend.

Roy's Auto is one of the most overrated repair places in Phoenix! I've taken my car there on a few…read moreoccasions and tried to use them on other and continually find that they have all the disadvantages of going to a dealership and none of the advantages. I've always understood that the advantages of using an independent repair shop should be price (dealership work is always pricey) and flexibility - a willingness to work with your situation. I've always been disappointed with Roy's prices, which are usually about the same as dealership quotes. And, unlike dealerships who can usually turn around most problems on the same day, parts availability notwithstanding, I constantly find Roy's can't do your job until some other day. On some occasions, I've been led to believe they could get the job done same day only to be disappointed when they called and said, "Sorry, we can't get to it today - too busy!" They're just not worth consulting. Find a better independent shop!

Roy's Auto is an excellent business. Great mechanics, great service, fair prices, never suggests…read morerepairs that you don't need. I highly recommend them. Robert Geake

I am relieved and extremely grateful that I found Lowery's Garage. John is the owner and is a…read morestrait laced, honest, principled person that treats customers with the utmost respect. For an issue I was quoted $5800 by a Ford dealership, John did that job as well as a couple other and only charged me a little under $3,000. They are so busy that they usually like to schedule out a couple weeks. However, in an emergency where my truck broke down and I needed it fixed ASAP, he had me tow it over the same day and had it completely fixed just a day or two later. AWESOME auto repair and service company. Thankful I found a company I will work with for the rest of my life. Thank you, John! Another big thumbs up for the front receptionist. She is beautiful and so friendly and understanding. Very easy to talk to and keeps things flowing smoothly while treating customers with the utmost respect and concern. Thank you for EVERYTHING!!!

Had the worse situation occur - had to replace the transmission in my 2019 Tahoe. Incredibly…read morefrustrating but John got it done quickly, was incredibly professional and made the process as easy as possible. Highly recommend!