Bob, who works in the archery department, is AMAZING. My wife and I--who know nothing about archery--brought our seven- and ten-year old daughters into Cabela's to buy them compound bows so that they could begin archery lessons. Bob spent more than an hour helping us figure out which bows to order. Then, when the bows we wanted turned out to be unavailable, he came up with a great alternative. Then, when the bows arrived, Bob spent another hour (more probably), fitting the bows to our girls. AND THEN, when one of our daughters accidentally dry-fired her bow (which caused it quite literally to fall into pieces), he spent 45 minutes re-assembling the basket of bow parts we brought to him and returned to us with a perfectly functioning bow. Bob has been an amazing help in getting our daughters started toward becoming archeresses. He treated our girls with kindness and respect, and he never made the two of us feel ignorant--even though we really are. Finally, Cabela's has made some money selling us two nice bows, but it didn't charge us a nickel for all of Bob's invaluable help. WOW. read more

Always been a fan of the catalog, but have never been able to stop in there store. So, when I was passing by the Cabela's store on the way up to Seattle, I had to make time to stop in. I'm glad I did. This place is like Disneyland for adults. I'm jealous that we don't have a store like this near my home..... I would never leave. I'm a FAN! read more

Love coming here! It is so big!!!!!! They have a great amount of stuff there and lovely décor! The husband and I always make a day of coming here! Makes for a good outing lol. read more

Love the store and I have a lot of respect for what Jim and Dick have done with this business. The process are usually 10% higher than what you can buy it on amazon for but the service is great and they seem to train their staff to be knowledge-based in the right areas. read more

Cabela's - Outdoor Gear Near Me - Lacey, Washington

This store is just amazing. You can go in and not buy anything and still leave satisfied. It's like a mini-museum. My friends and I would go in just for the little shooting game. We would take the kids I nannied there. My only complaint is that there is virtually no customer service. Usually in any other store you have at least one worker ask if you need help...that never happens when I go to Cabelas. read more

Thought I'd try their gun sales. When I arrived at the counter, I was ignored for 15 minutes before Joe gun expert graced me with his presence. The firearm I was seeking was indicated as being in stock on Cabela's website, However, he informed me that it wasn't. After much discussion, he wandered into the back and behold, the weapon was in stock after all. After trying a hard sell on Cabela's credit card(you get a hat), Joe allowed me to fill out the background check tablet and wandered off again. 15 minutes after completing the questionnaire, Joe's gun expert cashier called me to the counter and then proceeded to display some of the worst customer service in retail history. His style is one of smugness and non response. Finally, was passed off to #3 expert-manager, who was able to complete my transaction. Again, with a customer service level equal to a fast food joint. Lesson learned-stick to gun shops, which I think is the message Cabela's staff was secretly attempting to convey. I know store management knows what a joke this department is, but does Bass Pro upper management? It's not the internet killing retail, it's piss poor attitudes from sales staff. read more

Very kind and helpful staff. I was asked twice if I could find everything. I did but....we need more selection in XL sock size. They sell big shoes, big shirts, big pants....big feet needs some more shelf space. read more

Horrible service. I order and item last week. And i can only pick it up at the store. I know it's there but i can't pick it up until they send me a confirmation message saying it okay for me to come get it. I been calling everyday since Monday to see when are they going to send me my message and i can never get through. And when i do they always take my information and say they'll call me back and never do. I will never purchase anything from these guys again! read more

I knew I was in trouble when the dude behind the gun counter talked in baby talk to his customers. My associate used a big boy voice but kept trying to sell me a holster for a semi-automatic pistol instead of a revolver. And he had my gun as a reference! read more

Every time I go their they are sold out of what I wanted. Maybe good for them not so much for me! Also very expensive l in e REI without the satisfaction guarantee! read more

We stood in the hiking boot section for 15 minutes, and finally went to get somebody. They told us they'd be right there. 15 minutes later and no one shows up. I'm buying online from L. L. Bean. read more

Had a wonderful time looking at all the great stuff! My wife gets cold easy so I got her one of the winter sweatshirts and she loves it. Got my son a few shirts & a hat. We walked around looking at so much stuff that when I went to check out I realized I had forgotten to get myself something. Good news is that I will be coming back for ME next time! read more

Cabela's - Like a kid going to Disneyland! - Outdoor Gear Near Me - Lacey, Washington

Cabela's - I am ONLY rating their FOOD COURT. 1. Pricey 2. MIXED MEAT products 3. Overcooked/tastes terrible 4. Vacuuming - while people are eating. 4a: Noise 4b: Smell 4c: Rude My husband and I shop at Cabela's. Nice people, a bit understaffed at times, but we truly like this store. HOWEVER: Do NOT eat at the Food Court if you are expecting a burger cooked to your preference, or you want 100% of Elk or Bison meat in your burger or hot dog. They use a mixed meat blend, charbroiled burnt. Not once, not twice, but three times (yes, one would think "You went back three times?" But after perusing their delish selection of items, you get hungry) we have had an experience that has us scratching our heads. They close at 6 pm. BUT: they begin vacuuming at 5:15/5:30. Why not state "we close at 5:15" so people do not go deaf, tolerate the smell, and it just feels unclean in their Food Court. You cannot have a conversation, relax or even get a refill on a drink because you are tripping over moved chairs or the vacuum. Cabela's, what are y'all thinking? You have a gorgeous store, entice people to shop because of the selection, but then if the goal is to "feed them to keep them" you are failing. The only hot food items to really enjoy are the hot pecans, cashews or almonds! YUMMY! So, for this review: 1 star. Sincerely, Brad & Alli F / PNW luvers read more

Go to gun counter. Three employees standing together behind the counter about the middle. I'm on far left. Looking at guns in case. I was hoping for at least one of them to look my way and come down to offer assistance. Nope. Walked down, RIGHT IN FRONT of them. Bent down to look again at guns in the case. Not one word from any of them. Walked out. No way in hell I will spend a dollar in here. Let alone $500 or more for a gun. read more

After waiting at the optics (binos, spotting scopes, range finders - not the gun counter) for nearly 20 minutes I found someone who was willing to find someone else to help me. The person who showed up was very helpful but not very knowledgeable. She was friendly and apologized for the wait and worked hard to answer the questions I asked (Nicole). When I went to check out, two cashiers with about 8-10 people in line. The cashier (Brian) was trying to be helpful but had to re-input items that were a different price when scanned than what was listed on the shelf. I didn't have my Cabela's Club Card with me, so the cashier said I could take my receipt to customer service and they would add the points - corporate policy. So I went out to my truck and brought in my card and the receipt. The two customer service reps at the counter were having a conversation that I had to wait until they concluded before they acknowledged I was there - no one else in line at customer service counter. I explained the situation and the clerk told me I had to call the phone number on the back of the club card - again, corporate policy that they could not help me. I asked if the customer service number was a person or automated and he said "I don't know, I've never called them". So, I went out to my truck and called corporate customer service. Easy system, and spoke to a rep almost immediately - a real person (Laura). I explained the situation to her, and after providing the store number, register number, and transaction number from the receipt she added about $5 worth of points. I told her the receipt listed it should have been over $8 in points and her response was because I paid part of the purchase with a gift card, it was ineligible for points. They didn't want people to double dip on points. I explained my multiple points of frustration to her and asked if she could enter this information into her log. I understand this was not her policy but asked if a someone who makes policy decisions or input could contact me. Our family has shopped at Cabela's for over 40 years, spending anywhere between $500 to $5000 a year. However, it is getting difficult to continue to shop at a store that is generally at the top of price margins on products with inconsistent customer service and corporate policy that make shopping and using their "rewards" program rather unrewarding. There are several closer, more affordable retail sporting goods stores available (Bass Pro, Sportsman's Warehouse , Dick's, etc.) and online options are virtually endless. People are willing to pay more for products when their shopping experience is positive; but not when it is frustrating and arduous. Cabela's has lost sight and lost touch with their target customer base. It's difficult to feel valued as a customer when you have to wait to spend money and get the fun around and end up calling corporate. Last Cabela's purchase. UPDATE: Cabela's response to requesting contact by someone in the decision process of policy. They printed the Club Rewards brochure from the website. No letter, nothing else in the envelope. Thanks Cabela's for making me feel like a valued customer! Again, last purchase at Cabela's. But I will make sure to go to your store so I can try things on I'll order online from any other vendor but you. Please spend your $$ elsewhere! read more

Cabela's - Outdoor Gear Near Me - Lacey, Washington

Rude staff in camping section 08/08/20 @12:00. Cranky/rude old guy probably should not work in customer service. We drove a very long way to get to the closest store for very poor service with 3 out of the 4 employees that we encountered. Guy in ATV section very helpful. We were ready to spend! But we rather give our money to a store that has employees that act like they want to help us.store was not crowded so I don't know what their problems were...but if I had to guess.... read more

Buying a gun at the gun counter here is much like going to the DMV when it comes to how much time you should set aside in your day. I have been to Cabela's 4 times now to buy a gun! First time I waited for over three hours and had to go to an appointment so no gun. Second time, waited 5 hours to buy the same gun. Those five hour could have been cut down if they staff behind the counter knew what they were doing and spent less time shooting the sh*^ with each other. My paperwork was screwed up twice during this entire process which required multiple staff members to figure out how to fix the problem. Once it was all sorted out I was told to come back 10 business day. I come back 10 business days and get told that the actually need to come back the next day because that's actually the business day, which is Saturday, not a business day for your typical government offices who are doing the background checks and such. Needless to say I come back the following day to once again try to pick up this firearm. I come in right when the store opens and ask to get my firearm. Staff go in back to find my papers and come back out and say "we can't find your papers so we will need to go through every file to find it. At this point we are quickly approaching an hour in while waiting. Finally papers are found and we are moving on to finally ending this excursion to buy a firearm. To sum it up, I think staff need more training on their procedures to make things more streamline, especially since its greeting more and more difficult to buy a firearm in Washington State. I shouldn't have to spend 4 days on the store for hours at a time to purchase something. read more

Cabela's, The store always looks nice kept clean and over the top. The employees I have dealt with have been nice. The gun prices aren't the lowest but you shop there for the large selection not the prices. But their ammo seems to be fairly priced. (Cheaper than most small gun-shops) Its a great place to go if you just want something and don't feel like looking around for a killer price. Great place for hunting, fishing, camping, and other outdoor gear. In short its a fancy Gander Mountain, when you walk in your first thought might be. "Okay this is what every outdoors store should look like". And for that its gets a thumbs up. (I would have given it five stars, but I don't love anything of this world. So no fault on Cabela's) read more

This store is Really awesome!! They have stuffed animals all over the walls of the huge store! They also have a huge fish aquarium with huge salmon in it. Toys, knick knacks, clothes, guns. You and your family will be entertained for a couple of hours!! read more

My husband loves to go there!! I always get him some food for the fishes and the employees are really nice. Raul took time to answer all the questions we had in the fishing area, he even shown us some tricks. I'm not a passionate fisher woman, neither a hunting girl for sure.. but I promise you girls I still had a great time shopping with husband! read more

This place is horrible my husband and I love Cabelas,so we were very surprised at how bad the customer service here. Extremely unprofessional, very rude and unhelpful people. read more

Got a great deal on a gun. But after I filled out the required federal paperwork, it took close to three hours to get processed and out the door. There should be a countdown clock or something to let customers know how long their processing time will be. My wife was pi$$ed!!! Probably not going back. read more

Just walking into this place makes a manly man feel even more manlier. It's got all the gadgets and gear for a man to buy to live outside in the wilderness and survive. If they don't got it - you probably don't need it. I can literally spend hours just roaming around this place looking at all the items they sell and trying to figure out what half of them do. Not interested in what they got to sell? Go ahead and enjoy the countless number of taxidermy'd animals all throughout the store - or you can roll right up to the middle of the store and check out the walk through fish tank - showcasing some local fish found right here in the WA! Their prices aren't very competitive to smaller/other stores or online - however if you're like me and if you want something you gotta have it now it's not horribly priced. I do like that the staff in every department is very knowledgeable of their inventory and items sold. True professionals. If you are a bargain hunter - you can always come here first to touch and feel and buy else where. Great place and will be back to buy all my shotgun needs! read more

The firearms department never answer the phone so i can check for availability. Out of the many times, weekdays/weekends they seem to never answer. I would understand busy weekends but a weekday as soon as they open they are still not available to answer. Oh well bought my firearms some place else. Oh the only time i got help was when they transferred me to the wrong department and that person in optics was nice to go to the gun dept to answer my questions. Also i hear the check out process when buying a gun is at least a 2 hour wait....sheesh i signed paperwork and bought cars faster than that. read more

Terrible! Two times we've come through looking knives and both times KEN at the knife counter has completely ignored us! We waited in line thinking he was helping others first. When he got to us, he didn't say one word then turned and walked away. Worst customer service we've ever experienced. We love cabelas. It's sad we will not continue business because of one crude man! read more

Seems like the store is suffering from the lack of staff. The staff that is on duty are wonderful and are working hard to attempt to provide great service, but way more customers than they can take care of. The gun department I do not understand why you would only have 1 or 2 staff when they are getting slammed with customers every hour of everyday where the three times I have been there since last Thursday, 10 or more people waiting, this morning 20 at 10 AM and no way for one person to sell and show guns and do background checks. The other departments have very few staff or no staff. I would not recommend this store presently unless you have a lot of time to stand around and wait. Store is definitely suffering from operational difficulties. read more

Trying to get a hold of Cabela's customer service is like trying to call the government. Never ordering from them again. Waited on hold for 45 minutes, twice. That is unacceptable. read more

Sales rep at the register ignored me as if I had no money to purchase anything. It could of been that her pea size brain was clouded with judgement issues. She thought it was funny when I called her out on it. I would of gone to bass to purchase my lures but that would of been a drive. read more

Would not honor a price match to dicks sporting goods of a 5 dollar difference for a 5.11 tactical shirt. They also stopped honoring their measly 5% military discount ever since Mr. Cabela passed. Customer care and service has gone down! Two months ago I was able to price match an air mattress to a random website retailer AND add a military discount and saved like 30%. Cabela is rolling in his grave. read more

Drove all the way from Vancouver WA to purchase a mp shield. Placing an order with them was easy and pleasant. They were supposed to call me in the next couple of days when bg check was completed to pick the item up. Two weeks later - didn't get a call, so on the 3rd week (i wasn't in hurry) decided to drive up there to check up on it. They said they didn't process the bg check yet, and as it was late in the evening, promised to call and figure out the next morning. A week and a half later and no updates from them. Call today to check for status, just to hear that bg check is expired and I need to come in again to start the process all over again. (Note that i live 3 hours away one direction) I've had good service without any issues at other Cabelas locations, but this one is a NO-GO. Needless to say that I am getting a refund for the item and NOT coming back to shop at this location again. read more

4/20/2019, I went to look for some boots for work, I ended up trying two pairs. Basically the staff was so rude to me I'd never go back to Cabelas period. read more

This is the first 1 star review I have ever written. 3 hours at the gun counter and still waiting for something that was bought from them online and was "ready for pickup". All of their staff is acting like this is business as usual. I was here last week in the middle of a weekday and waited 1 hour for assistance after taking a number. They may have a lot of cool stuff, but I will not be back. read more

This place is huge! I could spend all day perusing the various sections and floors, and I know my BF certainly can too! Attentive, friendly and knowledgable staff. Good selection and lots and lots of options available, whether it be shoes, clothing, gear, or specialty items. I was fascinated that they even had a cafe/food court area and sold warm nuts in little warmer stalls throughout the store! If only we didn't have to go through 18 billion traffic circles to get here and only there was a more direct route, we'd be at Cabela's more! Look out for a good sale - when they drop their prices, it is definitely worth taking the trip out to here! read more

If i could give this cables 0 stars i would. I went in before the new gun laws were passed and put in my paperwork over a month ago. A month passes and i get no call, so over the course of 4 days i attempt to contact the gun department and they're always too busy to answer the phone. I leave my name and number, and i don't get a call back. I finally call as soon as they open and get ahold of someone. After waiting 15 minutes for them to find my paperwork, they inform me that my paperwork has expired. I asked why i wasn't contacted and the answer is "uh, you should have been." Well, i wasn't. The gun counter is seriously understaffed considering the amount of traffic that comes through and they are horrible about contacting people about information. I spent two hours waiting to see the gun counter when i went in and 3 hours doing the paperwork. read more

This is such a fun place to stop and walk around. TONS of clothing options. Camping, firearms, fishing/boating, etc. It's just so much food outdoor stuff! They have sales and their own point system. They did ask me about exempt status since we are near a base. I went through a line to purchase a coat, but needed to go through customer service for a state parks pass. Both people were friendly. Bathrooms were clean, and the restaurant upstairs smelled amazing(maybe cinnamon rolls?). We like to stop here when traveling south on I5 for the walk break, but I always find something on sale to buy! read more

First time visit there. Heard that the place is amazing with tons of outdoor stuffs. My husband and I were greeted at the door. All the employees that went passed us asked if we had any questions.I was very impressed until I headed over to Customer Service for a price check but was told to have a cashier scan the bar code. What kind of Customer Service that can't provide customer service???? read more

First called checking on something advertised on sale on their website and was told that the item was out of stock nationwide. OK no problem....Was then transferred to another department and was flat out told by the associate he did not have time to help me......I will never shop at this big box store ever again.... I will go to gun shows, pawnshops, and the local mom and pop............ read more

It's no secret that Cabela's has high prices, but it appears that alone is not enough for the Lacey store. This store takes it a step further and chooses to misinform customers about the "plastic bag ordinance" in Thurston County. The store will tell you that if you want a bag to carry your purchases in you must pay 5 cents for it, after all it's the law in Thurston County. THIS IS NOT TRUE.....The bags that Cabela's uses are not subject to this fee. Below is a summary taken from the county's website. It clearly states that retailers are only required to charge for the large paper bags. Cabela's bags are not paper, they are considered reusable plastic bags or the store would not be able to use them at all. Clearly, Cabela's could provide these bags free of charge as a courtesy to their customers as they do in all their stores, except Lacey. *Retailers may not provide customers with single-use plastic carryout (shopping) bags, including those promoted as compostable, biodegradable, photodegradable, or similar. *Retailers may provide customers with any size recyclable paper or reusable carryout bags. *Retailers must charge a minimum of 5 cents for each paper carryout bag of 1/8 barrel (882 cubic inches) or larger. These are typical grocery bags with a flat bottom greater than 60 square inches. *Retailers may charge a fee for smaller paper bags or provide them free. *Retailers keep all revenue from paper bag fees. The charge is a taxable retail sale. *Retailers must show all bag charges on any receipts provided to customers. *Retailers may provide reusable plastic carryout bags (2.25 millimeters or thicker) with or without a fee. *Paper bags 1/8 barrel (882 cubic inches) or larger must contain an average of 40 percent recycled fiber and display the recycled content on the outside of the bag. Recycled fiber and labeling is encouraged for all sizes of paper bags. read more

When the novelty fades after five minutes in this place you're left with nothing more than piles of seriously OVERPRICED clothing and gear. You'd probably have better success outfitting your next hunting or fishing trip from a few summertime yard sales. Serious hunters and fishermen don't shop at Cabelas. Try SunBird in Yelm or Chehalis. Or better yet go to the Dennis Company in Raymond. read more

I made my first trip to Cabela's today after being told it was the BEST place to go for our ammo, weapons and accessories. It is true that they have more stuff than I ever could have imagined and the store itself is beautiful. We enjoyed viewing the aquarium while we were there and our kids really enjoyed looking at all the taxidermed animals. After meandering through the ground level viewing everything we headed upstairs to pick up ammo and a shoulder holster. This is where our good experience ended. We tried to find an employee who might help us navigate our way to the specific items we needed. We couldn't find any employees on the floor, so we went to the Gun counter where there is a sign saying "take a number" and then another one saying "numbers are only for gun sale inquiries" and none of the employees at the counter would even bother to look at us, or acknowledge our existence. So we went to the scope counter where the employee was chatting with another customer about what sounded to be recent hunting trips. We waited patiently, but again the employee wouldn't acknowledge our existence. We finally found an employee (a young guy from the hunting section) who tried to help us, but unfortunately wasn't as knowledgable as would have been helpful. We then stopped in the archery dept as I was interested in a crossbow, but again, we came upon an employee who was having a rather social conversation with another customer and wouldn't acknowledge our exsistence. I am all for giving the customer you are talking to your undivided attention, however, leaving other customers completely ignored is not acceptable. My family and I drove 30 miles to go to this store, with a $2000 budget to buy new toys and ended up walking out empty handed. We'll take our business to local gun shops rather than going back to Cabela's. read more