I like this Cabela's. Must larger and SAFER than the Tacoma Bass Pro. Everyone is friendly here…read more Except the cashiers. They are always grouchy.

I've shopped at Bass Pro Shops and Cabela's for many years and spent thousands of dollars with…read morethem, both online and in stores. After repeated poor customer service experiences, I've decided to stop shopping at the Tacoma Bass Pro Shops and will likely take my business elsewhere altogether. At the Tacoma store, asking for help consistently feels like an inconvenience to employees. Checkout interactions have also been cold and dismissive, both in tone and body language. Recently, my wife asked whether she qualified for a military discount. Instead of explaining the requirements, the cashier abruptly asked, "Where's your military ID?" That exchange reflects the way we've been treated there on multiple visits. The one exception to the lack of attention is the credit card pitch. Employees are quick to approach you about signing up as soon as you walk through the door, sometimes so persistently that it feels awkward and intrusive. I wish that same attention went toward helping customers once they're shopping. I had a similar experience at the Cabela's in Lacey while purchasing a firearm. I didn't know I needed to sign in on a touchscreen before approaching the firearms counter. When I went to ask for help, the employee made me feel foolish for not knowing the process. Customers should be treated with basic courtesy whether they're spending $10 or thousands. These repeated interactions have cost Bass Pro Shops and Cabela's my business. I'll be shopping with a competitor.

Sales worker knew exactly what I was looking for. I got the items I was looking for and asked her…read moreif more were available at other area Big 5 stores. I've shopped at Big 5 for several years and plan to do so in the future.

I went to Big 5 to get some running shoes and the customer service was great. I was greeted when I…read morewalked into the store and the tall male employee was knowledgeable about the shoe selection. Overall will be shopping here in the future.

If your looking for a particular item they will probably have it. Dont forget to watch out for the…read moremoose very friendly shop. Lots of helpful suggestions.

If you are into fly fishing or thinking about it, this is a great place to do business, if they…read moredon't have an item they can get it promptly and the selection of flys and good advice is endless. Give them a try if you haven't already.

They are closing this location soon. We are very sad about it. The employees didn't know the date…read moreof closure.

My mother and I visited the Lacey Coastal store and witnessed one of the most disturbing things…read moreI've ever seen in a retail setting. Several White Leghorn chicks were actively pecking at and eating the vents of other chicks. Three were bleeding severely, and we immediately separated them while my mother ran to get help. Instead of responding with urgency, the employee who identified herself as Shawna became confrontational and accused my mother of being rude for the tone she used while trying to report an animal welfare emergency. When you're watching baby chicks being seriously injured, you expect staff to focus on helping the animals, not criticizing the customer asking for assistance. The store manager, Garrett, later spoke with us and acknowledged that they had more chicks than they were selling quickly. The enclosure we observed was overcrowded, contained mixed breeds, had no food available, and very little clean water. Those were the conditions we personally observed, recorded, and photographed. I reported the incident to the city, which informed me they would be monitoring the situation. I also spoke with the regional manager afterward. He apologized, asked for my mailing address, and said he would send gift cards as an apology for our experience. I provided my address, never received anything, and never heard back despite the promise. The gift cards aren't the reason for this review. The real issue is how the animals were being kept, the dismissive response when we asked for help, dishonesty, and the failure to follow through after acknowledging the situation.

I just picked my road bike that I had dropped off for a diagnosis of a crank issue in preparation…read morefor a triathlon I have in about 10 days. They fixed the problem. There was a miscommunication on their team about the work authorized but Ian on their bike team handled the situation beautifully and validated why I remain a loyal REI customer since 1983.

REI is a place of GOOD gear. They sell things that work. I have walked into that store many times,…read morethe scent of new fabric and rubber sharp in the air, and found what I needed to survive. The boots will take you through rain and mud and snow. They're made to take you somewhere. Somewhere rough. Somewhere real. The tents hold up in wind, but you will hear the wind whistle through the seams if the storm is strong enough, because Mother Nature will never bow to man's interventions. You pay a price for that. The press sings songs about REI like it's the holy land for outdoor men and women, and maybe that's true in parts. But you don't go there for ceremony, you go for the tools. They make good tools. You don't want to trust your life to something flimsy when you are out there, far from the roads and the towns, when your survival depends on gear. REI has it, in its clean rows, with its well-meaning salespeople, and its prices that sting a little but still make sense. It is the day-to-day, too. The jacket for the morning walk. The pack for the hike with your daughter. The water bottle that won't quit, no matter how many miles you pour through it. It holds up for the small things and the big. It holds up for life. It isn't perfect, but neither are you. Still, you trust it.

Great birthday party! After a small scheduling miscommunication, the staff and owner made sure my…read moreson's 12 birthday party still went off without a hitch. Pizza was hot and fresh and the party room was very clean! (Along with the entire facility). The staff was very kind and helpful to the kids the whole time. Great service all around. Thanks again for a great place to celebrate, and all you did for us!

From the owner: South Sounds premier baseball and softball hitting and training facility. Individual and team cage…read morerentals, camps/clinics and professional instructors!

So happy that Olympia is supporting Olympia Gear Exchange. Jared is great with customer service…read more He is supporting the environment with his recycling products. I have continuously referred this small business.

Love this place for high quality used gear. Kayaker, hiker, camper who has always found high…read morequality brands at great prices. Super friendly and great service. Highly recommend! 5

Today, on this Monday, March 03, 2025, I stumbled upon a truly exceptional afternoon at this store…read morein Oly that exceeded my expectations. From the moment we stepped inside, we were warmly welcomed with genuine smiles and greetings. Every person we encountered seemed to spred a sense of joy and happiness. When we were searching for free weights, a helpful staff member guided us to the right section. Another young man proactively offered his assistance, going above and beyond to find the perfect weights and even a weight stand. This store's commitment to outstanding customer service and friendliness is truly inspiring. Kudos to the best customer service down to the cashier that rang us up! The store is so well organized, clean and has mall parking! My favorite sporting goods store!

Tim Steacy took great care of all my needs. This is the first time I've gone there and found out…read morethey had exactly what I wanted but not my size. He came to me to unlock their fitting room. The one I came across was too big for me. I went back to him and did search to see if another location had it. He came across one and ordered it. I just got it as promised and I love it. Tim treated me with respect and courtesy. If you have any questions or issues go to him. He works right there at their golfing section. Believe me, you won't regret it. The value of the shirt I got is perfect.

I had had a bad experience with upon America earlier today. I wasn't gonna stop again, but I…read moredecided I would and the guys in the shop were absolutely phenomenal. Very customer oriented. They paid attention of what my needs were and worked with me and gave me a good deal on a beautiful ring today and I think you guys so much for that.

There are much more friendly than the other pawnshop in Tumwater, it appears to be a family run…read morebusiness and I felt like family when I was in there thank you