My kids love coming here. Keep in mind this review is not about the gun counter,but the shoe and seasonal area. We come here for candies and occasional shoes. The ladies who have helped us in shoes have been so kind and helpful. We also had a great experience with the Santa's Village, there wasn't a line and we had an appointment. My husband says this is the happiest place in Lacey. Will be back for cinnamon bears and root beer candies. read more

Cabela's - Snowman on the way to Santa - Outdoor Gear Near Me - Lacey, Washington

Poor service. Gun / Hunting Counter too bad, so sad Cabela's. I travel constantly and have dealt with service counters all across the country, so I know the difference between good service and absolute chaos. And let me tell you--my recent experience at the hunting counter in Lacey, WA? One of the worst I've ever had. I followed every bit of instruction the staff gave at the entrance. Scanned the QR code like a good customer, waited patiently as my name crawled up the queue--15 minutes to reach position one. Position one! And then what? I stood there for another ten minutes watching an employee yapping away in a pointless conversation with a customer while completely ignoring the system that's meant to keep order. When I finally asked another staff member who was supposed to be helping the next person in the queue--me, mind you--they pointed right back at the same employee wasting everyone's time and the company's money. You've got a queue system designed to make the process efficient, and this chum treats it like background noise. It's absurd. When a manager or person "in charge" finally came out of nowhere, and reluctantly asked if I needed help, I told him my name is up and I'm still waiting. At that moment, three other employees appeared and started serving people who weren't even in the queue--effectively bypassing those of us who had followed the system. He assigned me an employee and I was finally assisted. In my experience across the country, Washington is notorious for poor recognition of customers who are standing and waiting--this encounter simply reinforced that reputation. The staff at the hunting / gun counter appear either untrained or unwilling to follow even basic service protocols. A business that invites paying customers but fails to respect their time or enforce its own queue system is doing a major disservice. If you intend to spend money and expect professional, efficient service, this location failed across the board. I wish this wasn't the case because, the Cabela's brand is not a representation of this type of service nor this type of employees vibe. read more

I can't lie, I love Cabela's. I go there for 90% of my clothing. Given the weather and climate of the Pacific Northwest, they offer all the shirts, pants, shoes, and socks you could ever need. The prices are very reasonable. The parking lots are way bigger than they will ever need, and they are patriotic with flags adorning their property for Memorial Day and The 4th. Cabela's has a great selection for folks who love outdoor activities. Great place for selecting gifts for family and friends. I highly recommend this place for almost everything they sell! read more

Cabela's - Outdoor Gear Near Me - Lacey, Washington

Cabela's is always ready to disappoint customers in the firearms section. You can sign in but apparently they seem to pick people at random or employees love to hide in the back. And the employees that do walk around can't assist. read more

Cabela's - So Apparently it takes 3 people over 30 minutes to help a Single person. - Outdoor Gear Near Me - Lacey, Washington

In the past couple years, the store seems almost vacant. Used to be fairly busy. Fewer sales people, and those who remain don't seem very familiar with the merchandise. By contrast, the checkout and info counter are outstanding. read more

Nice store, nice merch, takes FOREVER to get helped after purchase. Gun section woefully understaffed. When picking up a gun purchase, I signed in and was 13th in line. After an hour of waiting I became 11th in line. Currently 11th and been here an hour and 20 min. I will never buy firearms here again, and can't really recommend them. Most people are busier than that. Staff is friendly, but that only goes so far. read more

The guys at the binocular counter are very knowledgeable. Listen to what they have to say. They know their stuff.

Went to Cabelas to buy a pistol. Waited at the counter for almost 30 minutes. There was one customer looking at phone for over 20 minutes and counter person standing there looking at them. Then another employee comes along and helps guy in front of me. OK....thinking my turn .Nope...helps guy that came in 5 minutes ago. I'm like what the crap. Go and talk to employee and says have to enter name into screen at counter to get help. What the f? Would have been nice if I had been told that when I first came in. I ask if he knows how much longer if I put my name in. He says probably another 30 minutes. At this point I am fuming and talk to manager. Don't have time wait around so left. Will go somewhere else to purchase the gun even though not on sale. read more

This is the second worst experience I've had with Cabela's in the last 6 months, so I'm pretty much over them and this location. Why they feel the need to send a handicap person to march all over their store in an effort to get fly line put on a reel is beyond me, but it did affect the rest of my day shopping there, as I no longer had the energy to spend the $700 more dollars I was there to spend. I remember when there were no Cabela's stores in our area, and as far as I'm concerned, there are still no Cabela's stores in my area. Bass pro destroyed cabela and Cabela's reputation as far as I'm concerned. I'm not sure that I'll bother trying to order things online, there are so many other places that are so willing to take my money, and have far better customer service than Bass pro ever dreamed of. Cabela's could have taught them something once upon a time, now they're just below average. read more

For some reason moderators elected to take my review down since they said it wasn't clear it was a "first hand" experience. Well, it was a first hand experience! I was there to price and purchase overlanding equipment but felt terribly uncomfortable amidst all the pro gun and political tshirts defaming liberals and the NRA paraphernalia and the foaming gun nuts looking for assault style rifles. (For the record I'm fine with guns and responsible gun owners but the obsessive ones I encountered at Cabela's are creepy.) So - here's my original post, based on first hand experience while shopping at Cabela's that Yelp felt the need to remove: Walk in this cavernous example of excesses paid for by guns and bullets and you'll completely understand why it's a Mecca for guys who love guns. Me? Hard pass. I'll go look for tents and camping equipment at REI and Dick's. read more

Don't buy a firearm here unless you have all the time in the world they help one customer every three business hours.

Amazing outdoors Store! There is not much explanation needed to explain how awesome this place is. Let me sum it up.. If you need something for the outdoors go here. dun and dun. read more

Cabela's - Outdoor Gear Near Me - Lacey, Washington

First things first, IF you are going to the gun counter, SCAN the QR code with your phone to get in line. It will take you to their queue website where it will show you where to put your name and phone number and tell you what number you are in line. There are codes/signs all over the counters. Don't get distracted by what you want, stare at it for 20 minutes, start talking to your friend, wonder what all those men are doing at the counter on the left side and skip this important detail. That being said, I'm glad I packed snacks cause it's a long wait. I checked in at around 12:30 and got to see associate Michael at around 1:45. He gave me lots of wisdom and advice that was not condescending. I was able to touch and feel the firearms that I wanted to fit in my hands and he even shared websites and aftermarket information. He was very patient and listened to my concerns respectfully. I will come back, but only when they open at 9am sharp so I won't have to watch a movie or shop around waiting to be seen. I overheard someone being put on the virtual line "you are customer number 16 so feel free to venture outside the store and when you get to be number 3, it will text you to let you know you need to be at our counter." Nice place, well worth the wait for the info given. I can imagine it's difficult to hire folks who have this much knowledge. We are retired military, so I'll be buying my next gun on post. Hooah. read more

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First time ever visiting this place!!! An amazing shopping experience! Spent 2 hours browsing around the camping gear, fishing gear, UA apparel and caps. The store is very big, but easy to navigate around in. Has 2 floors, so you can take elevators or escalators up and down. A very organized store full of items! Bought some fishing poles, athletic wear, hats, reels, tents, and some drinks. Prices are reasonable as well. There are some animals in the middle of the store and a small aquarium with fish as well that you can see and take pics of. Enjoyable for everybody! Huge store to get happily lost in. Great inventory of items! read more

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There I was, a tiny girl in a dress who knows nothing about fishing or guns, desperately searching for a Father's Day present a week before with zero gift ideas. The staff zeroed in on me from a mile away and offered many great suggestions, skillfully circumventing my inability to name a single type of gun my dad owns. I walked out of there with three fantastic gifts that are right up his alley. One of them was 50% off. Score! read more

I went to Lacey Cabelas for an exchange - 3Pairs of pants - wrong size. It started off with some common sense by one fellow - go pick out the right size. No inventory. Go pick out some pants and pay for the difference. I got 2 pairs. A Cust Svc Lady informed me that my still new packaged pants were worth 9.95 the black friday sales price. I told her my pants were bought on line & 1 was a gift. Cabelas website said closing at 9. It was now 8:10. Tills closed end od discussion. The rep would not look at my online purchases. I was paid 9.95 for pants that cost $27+- online. Store closed at 8PM not 9PM. CliffsNotes version... read more

The worst customer service ever! And you got a bunch of employees standing around not doing anything, store is dead and they still take forever to call you when your number comes up in the "queue" at the gun department. The most horrible experience ever. Go to Sportco or someplace else. These guys suck!!!! read more

Purchased a weapon from the gun library, had no difficulty and was very pleased by the employee that helped me then. However on the day of pick up I was helped by Lance who was very condescending in route. It definitely showed what Cabela's customer service training is like & solidified the fact that I will not be purchasing anything further from Cabela's in the future. Would recommend you take your money and business to a store that cares about their customers & provides proper training to their employees. read more

Cabela's - Outdoor Gear Near Me - Lacey, Washington

Amazing crew at the gun counter! I knew I had a difficult purchase because i'm active duty Navy. My orders are super confusing! When my Cashier, Ace was confused about my orders, he asked another worker Charles, who was very knowledgeable about Navy orders. I appreciated him a lot, even in our small exchange. Also spoke to Keira on the phone earlier to discuss all I needed to bring in to purchase a bolt action rifle as active duty. She explained the process to me thoroughly and patiently. Thank you so much for being an amazing staff. I really felt like a valued costumer. read more

Stopped into browse for some spring wear. First thing we noticed is several guests not wearing face coverings. I asked an associate about the policy and we were told that they do not enforce the regulations as most do not feel it's necessary. It's a suggestion but they will not confront the guest. We engaged with one of the nicest associate older gentleman is the bargain area. Very friendly and courteous. I'd do with I asked his name All in all not the best shopping experience and will likely shop REI going forward. The response to the mask policy just did not sit well. read more

I recently shopped for a pontoon boat and 'landed' on a SunTracker Party Barge from Cabela's in Lacey, WA. . My wife and I took delivery today and still can't believe the exceptional service and attention to our satisfaction. Furthermore, as I just had abdomen surgery and have been instructed to not lift more than 10 pounds for a month I was planning on having my new Party Barge stored at Cabela's. We'll... imagine my surprise when told they could deliver the boat and trailer to my home AND put it in the water! Wow! I was fully expecting to have it stored for a month, however. the outstanding staff insisted on helping me get my boat in the water and so a couple spins around the lake to familiarize myself with its operation and features! A special thanks to Michael and Heidi for exceeding my expectations. read more

Cabela's - Tom & Keri on Lost Lake, a.k.a. "Get Lost Lake." - Outdoor Gear Near Me - Lacey, Washington

Decided to finally buy a gun after the 2nd break in attempt in my home & Cabela's made the experience a little less intimidating. I was able to stay within budget due to their prices. Special thanks to Charlie for taking his time & answering all of my questions without making me feel like a burden, even if the guy behind me complained loudly & made an unnecessary fuss due to the wait time. If he sees this, thank you for making me feel safe in my own home again. read more

I highly recommend you dont waste your time purchasing a gun here. Took 4 hours to do docs, came back 3 days later to pick up weapon after approved and sat in queue for hours. Finally left for a bit then their software said to come right away your next...well returned and waited another hour then just left in disgust. Should take three hours to pick up a weapon I already paid for. I will come back in the morning and get my money back. This place couldn't give a rats behind about their customers. read more

EDIT: the store manager got back to me and seemed very sincere. So I'm going to give this store another try in the future. ***** Least helpful and most dismissive staff of any Cabela's I have ever been too. From the front desk to the gun department. It's just a shame. I guess I'll have to shop Cabela's online until I move. read more

OK, OK, I gotta admit Cabellas came through!!! I claim to not be a be a big Cabela's fan due to the big store atmosphere and higher prices, but they have a big selection and came through with common calibers of ammo with pre-covid pricing today. I also got to use my points and military discount. I also greatly appreciate the animal presentations. Next best thing to a zoo and my granddaughter has fun looking at the fish tank and stuffed animals. It turned into a very enjoyable trip and have to give credit where credit is due. read more

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Thanks Cabela's, we appreciate your letting RVs spend a night and we bought some hiking gear, happy with prices and convenience

The store just never keeps things in stock and this is just one example of hundreds..... read more

Cabela's - Store Stock!! Typical Cabela's - Outdoor Gear Near Me - Lacey, Washington

Will never set foot in the Lacey store again. The customer service not good and they are out of most fishing products most of the time . Made in China read more

I've been a long time customer of this Cabela's and I've got to say that things seem to have declined of late. actually, since the 2 years of flattening the curve happened. I digress. in reality though, it's not a joke. prices have always been on the high side as it is, after all, retail. service used to be very spot on and associates were rarely in short staff. the little café that was upstairs had some very tasty food albeit a bit high priced for some items. that little in-store eatery is now gone and full of bicycle and kayak stuff. staffing has fell off a bit and there have been times where an associate wasn't close at hand or just super slow to arrive when need arose. I'd sure like to see that café come back and as time has gone on some things have come back into some limited stock (an example would be ammunition) but, I'm unsure if that's just luck when I've found it. read more

Decent inventory, except the over priced relics in the "Gun Library. The issue I have is customer service upstairs. Employees collect in clusters, then if you ask them to help you (do their job) they act like you just crashed their invitation only birthday party. read more

These people are great!! The store is absolutely awesome! It's huge as it has 2 floors. With all that room they have so much awesome stuff! Shortest wait at the gun counter than the other locations. Once I found what I was buying they had me all done and paperwork submitted in about 20 mins! Everyone was extra friendly and the selection was impressive! I couldn't find any reason to say anything negative about this Cabela's! It's a bit of a drive for me but very worth it! Thanks Cabela's and keep up the great work... read more

This was my first time in since the merger with Bass Pro Shops. Little has changed. I am always amazed at all the odds and ends for every type of outdoor sport, whether fishing, hunting or camping. One thing I will say (and maybe that is a comment about all outdoor stores like this and REI type places) is how expensive basic gear is. Looks to me like there is a lot of conspicuous consumption marketing. One other comment, I see a trend towards fashion and less functional outdoor wear. That happend to Eddie Bauer 20 or so years ago and not it is almost exclusively a sports wear, not outdoor wear, store (as a former outfitter, Eddie would be rolling over in his grave) But I digress.... read more

Big inside. Some decent price clothes when on sale. There is even a small samarium.

No employee here seems like they give a f*ck about the job or customers. Moral seems SUPER LOW and we can never get help from the small amount of employees that are in store. Gun counter is the absolute WORST in the area, never answer phones, work super slow and have poor attitudes to customers. Also, the fish in the tank look absolutely sick and on the verge of death. This store used to be awesome and now I can say they have pushed me away as a customer. read more

Usually try to avoid calling out specific people but I really want to give some extra recognition. Did a 10 mile hike up Ape Canyon yesterday and I needed some new boots. Already a dumb move to pick up new boots before a hike but i Gita say, Ty from footwear was the absolute best. Able to pick out a few different types based on walking style, terrain, etc, and paired them with a set of socks. I haven't really done significant biking in over a decade so needless to say, I was out of shape. By the time we got back to the truck, I was literally asking where to go next. Probably would have were there not other issues unrelated to my feet. But the day after? I feel fantastic. It a single blister, and the Keen's he picked out fit like a glove. So yeah, kudos to Ty for being about the best I've ever worked with when picking up footwear. read more

Stopped here today to pick up a few things. This place is massive. You can buy Just about any outdoor activity item at Cabela's. Staff is very friendly. Bathrooms are very clean. read more

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Always has been a great store since the beginning. It's been a little rocky with Bass Pro buying out, but I don't blame cabela's. This store is always a fun one. read more

The store itself is great but the customer service sucks. We had 4 interactions with employees that were horrid customer service. "I don't know" or "we don't t have that" then being ignored. Train your employees to be helpful, I couldn't even get help finding a size in a shirt I liked. I asked an employee what XT meant in a shirt and she said "I have no clue" as she kept walking away. Either the morale sucks due to poor training or the management does not know how to manage the store. Get it together! Customer service starts at the top! read more

Every complaint in here re: The gun counter is true. The wait to even ask a question if ridiculous. There is never not an unbelievably long wait and if you see more than two customers at the counter good luck. There are usually just as many employees as customers but for some reason they can only help one person every 2+ hours and don't give a shit if you have been waiting hours---they don't need or care about your business or satisfaction. Good luck read more

Finally went to Cabelas to get my Glock 45 Caliber . company guy at front door , go up the staire , up against back wall , by the long guns . I saw the long guns along the wall when at top of stairs , Another Employee offerd to help , Glock 45 Caliber , over there by the wall and walked away . Found gun counter , at least 50 feet long glass showcase . No help in sight . Fellow customer said"no help here , they want to sell but no counter help" He left . Other people milled around including me and we all kind of felt a little help less and walked away . As I left , I told company guy at door "I get better service at walmart" I love WALMART I guess that hurt his feelings as he said "Oh you can sign up right over there and when we have sombody available we will call your name . Just sit down and wait . Yea sure buddy , I am here to spend close to $1000. on gun , ammo and accesories . S##w that I said . I saved $175. (minus $7. for gas) as I went on line and bought everything I wanted there and picked it up next day in Tacoma . FIRST and LAST time at Cabelas .(nonobela's) read more