Had a great experience buying furniture from them. Prices were good and the customer service was…read moreexcellent. They went above and beyond for our family and were very grateful. Glad we bought from them as opposed to a large franchise business. We'll definitely be back!

I was running late to get there before closing and they waitied for me to get there 5 mins late and…read morewas able to pick up table and chairs for a cabin I needed them for that week! Thank you!

If you have ANYTHING go wrong with your appliances give him a call. He saved me from having to buy…read morea new dryer..fixed it and then totally cleaned everything all out. He went above and beyond!

The job was done quickly, professionally, and for a fair price. What more do you want?read more

Our local rent- a -center is awesome. Staff is always friendly and helpful. And very considerate…read morewhen they have been in our home. Their store is always clean and inviting. they really take their time to help you and find what you are looking for. My husband Robert Mortland and I want to say Thank you to Brian and his staff at Yelm Wa rent - a - center!!!

They repaired my washer and I was upset because it started leaking again…read more They came out to look at it again and it turns out it was my issue as I have a lab and when washing, dog hair was breaking to door seal which made it leak. My bad! Thanks again for coming out and identifying the issue at no charge.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

The customer service for this business was so outstanding. I thought my washer was dying and went…read morethere to look for a new washer. The sales man started asking my questions about my washer and determined that it needed a $6 part and took me to the service desk and the tech told me how to take the wringer off and bring it in. I got it off and took it to them, he changed out the "dogs " and only charged me for the part $4.30. As long as I live in this area I will only shop at McKinnys for appliances. Pamela

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

Dan Bach was our sales person and gave us excellent service to sell us our new stove. When our…read morerange was delivered, it was brought and installed by Ned and Mahdi, who did an amazing job making sure that everything was properly installed without any damage to our floors or our home. Ned and Mahdi went above and beyond to provide excellent service and I would want them to help with any other appliance installation in the future! They were professional and careful and methodical.

Tuesday evening our refrigerator died. We called Metropolitan Appliance Wednesday morning,…read moredescribed the refrigerator we wanted. They had several that met our criteria in stock--though it turned out only one would fit. Our salesman, Kevin was very patient, and ultimately we said let's do it. For a some extra fee he was able to arrange next day service. The two installers who arrived today, William and Anthony were amazing. They measured carefully to ensure that the refrigerator would fit before they unboxed the refrigerator. They were gracious and efficient and even suggested a way we could solve a problem with a drawer really close to the refrigerator. This was not our first exprerience at Metropolitan Appliance, and it won't be the last. The professionalism of both the sales staff and the installers was outstanding.

I love this place. Giorda does exceptional work with alterations. She also carry's beautiful…read morequality clothing to purchase. I would highly recommend.

I promote giving back to my community, especially after the year we have had with the pandemic…read more With that in mind, I called the day before asking for a quote for altering my bridesmaid dress, and was informed she needed to see the dress prior to "quoting". Which is absolutely understandable. To get an accurate "quote" she pinned the dress in areas where it needed to be taken in. An hour later..... for a hem, taking in the waist, shortening the strap and shortening the belt I was quoted $480.00. That price was a lot more than I anticipated to pay, since it was more than the cost of the dress. Don't get me wrong I want to look good in my bridesmaids dress...but I also don't plan to ever wear this dress again. After declining moving forward. She had the audacity to say I owe her $50.00 for her time. . . Now I just feel bamboozled... and taken advantage of since that was never discussed beforehand especially since I asked for a "quote". Due to the withholding of information charging me $50.00 for absolutely nothing, she has lost any future business I would have brought her. Update: Took dress to another established seamstress, it took her 15 minutes to pin and $130 for all alterations.

Josh from Clean Slate Hauling and Junk Removal is awesome!…read more I entered my information on the website and he immediately called me and we set up a date for estimate/junk removal. Honestly, I don't want to have someone come out and give an estimate and then return in a future date. I just want the junk gone. Josh gave a really fair estimate and spent the next few hours clearing junk, yard debris and old grills etc from a pile in a yard. I was so impressed how he left the yard and made sure he had everything we needed removed. I cannot recommend this company again. Josh said they do clean out apartments and hoarding situations where they can find alternatives to simply dumping it at a landfill. Again 5 stars from me!

I'm not even sure how I found this company. Online? Sign off the road? Not sure, but so thankful I…read morefound them. Josh was so professional, honest, upfront about the job. Not only that he is an absolute workhorse! He did the job alone and I'm still wondering how! I had a property where tenants were evicted and the left me so much junk inside and outside the home. Well over 8000lbs!! Big stuff too including a hot tub and much more. His quote was fair and there were no hidden fees at the end. I highly recommend Josh and his company.

In the old strip of Yelm WA, lies an adorable coffee shop and crafty store. The location is…read moredecorated with a farmhouse feel, making it an inviting place to have coffee and a bagel. Plenty of indoor and outdoor seats and the coffee was good.

I went to Kravins, The new name for the coffee house, that used to be called Shiplap it's located…read morein the center of Old Town Yelm, WA. I had great expectations but was sadly disappointed. First of all, you must realize there's tons of coffee places in Washington, especially in Yelm I can count about 9 places that sell coffee on the main Street. I'm not even counting the half dozen gas stations either . Most of them are little drive-thru structures. This one is a brick and mortar in town. And unfortunately people are lazy and like to drive through and get their beverages. So that's sort of a negative for Kravins. You need to make that place a coffee house. Someone is willing to get out of their car for. The former business was really adorable. They had some really cute unique vintage stuff in there shop. They had a business that did Do-It-Yourself terrariums in the back. It was very unique and it was sad that they didn't make it due to lack of support of this town. The rule of thumb is when you take over a business you need to make it better and more interesting . I went in the other day, because I heard they had soup there a while back. They no longer sell soup. So that's strike one. Their baked goods looked like they had bought them from the grocery store instead of either sourcing them from someone unique or baking them themselves. There are plenty of bakers that are independent in this town that you could source some really amazing baked goods from if you don't want to do it yourself. You need something like that to bring people in. I don't know why you don't have a soup and salad bar that would take your business to the next level. The cute shop and vintage items are gone and have been replaced with boring gift store items. Tim's pharmacy has the most unique items and they're right across the street. Why are you trying to reinvent the wheel with some humdrum stuff? I'm giving you free advice if you want to make that business go. You have to make it shine and be so unique. Even the drinks have to be different. I purchased a small smoothie that cost me almost $8 and it wasn't good. It was extremely sweet and it had a strange taste to it. Based on that visit I would never come back and I wouldn't recommend you to anybody. You have a really nice shop there. You need to really bring it up to the next level. You need to serve some sort of soup and salad. Something unique. Forget the sandwiches. Those are everywhere or if you make sandwiches they have to be different. People are looking for something new. Also you want to make it a place people want to come and hang out. It's not charming anymore with the gift shop hanging there. Hopefully you fix it. Turn it into a little restaurant.