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Long Shot

4.1 (7 reviews)
Closed • 11:00 am - 6:00 pm
Updated 1 month ago

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2 months ago

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Cabela's - Tom & Keri on Lost Lake, a.k.a. "Get Lost Lake."

Cabela's

(348 reviews)

$$

My kids love coming here. Keep in mind this review is not about the gun counter,but the shoe and…read moreseasonal area. We come here for candies and occasional shoes. The ladies who have helped us in shoes have been so kind and helpful. We also had a great experience with the Santa's Village, there wasn't a line and we had an appointment. My husband says this is the happiest place in Lacey. Will be back for cinnamon bears and root beer candies.

Poor service. Gun / Hunting Counter too bad, so sad Cabela's…read more I travel constantly and have dealt with service counters all across the country, so I know the difference between good service and absolute chaos. And let me tell you--my recent experience at the hunting counter in Lacey, WA? One of the worst I've ever had. I followed every bit of instruction the staff gave at the entrance. Scanned the QR code like a good customer, waited patiently as my name crawled up the queue--15 minutes to reach position one. Position one! And then what? I stood there for another ten minutes watching an employee yapping away in a pointless conversation with a customer while completely ignoring the system that's meant to keep order. When I finally asked another staff member who was supposed to be helping the next person in the queue--me, mind you--they pointed right back at the same employee wasting everyone's time and the company's money. You've got a queue system designed to make the process efficient, and this chum treats it like background noise. It's absurd. When a manager or person "in charge" finally came out of nowhere, and reluctantly asked if I needed help, I told him my name is up and I'm still waiting. At that moment, three other employees appeared and started serving people who weren't even in the queue--effectively bypassing those of us who had followed the system. He assigned me an employee and I was finally assisted. In my experience across the country, Washington is notorious for poor recognition of customers who are standing and waiting--this encounter simply reinforced that reputation. The staff at the hunting / gun counter appear either untrained or unwilling to follow even basic service protocols. A business that invites paying customers but fails to respect their time or enforce its own queue system is doing a major disservice. If you intend to spend money and expect professional, efficient service, this location failed across the board. I wish this wasn't the case because, the Cabela's brand is not a representation of this type of service nor this type of employees vibe.

REI - They have Verve instant coffee here!!

REI

(42 reviews)

$$$

REI is a place of GOOD gear. They sell things that work. I have walked into that store many times,…read morethe scent of new fabric and rubber sharp in the air, and found what I needed to survive. The boots will take you through rain and mud and snow. They're made to take you somewhere. Somewhere rough. Somewhere real. The tents hold up in wind, but you will hear the wind whistle through the seams if the storm is strong enough, because Mother Nature will never bow to man's interventions. You pay a price for that. The press sings songs about REI like it's the holy land for outdoor men and women, and maybe that's true in parts. But you don't go there for ceremony, you go for the tools. They make good tools. You don't want to trust your life to something flimsy when you are out there, far from the roads and the towns, when your survival depends on gear. REI has it, in its clean rows, with its well-meaning salespeople, and its prices that sting a little but still make sense. It is the day-to-day, too. The jacket for the morning walk. The pack for the hike with your daughter. The water bottle that won't quit, no matter how many miles you pour through it. It holds up for the small things and the big. It holds up for life. It isn't perfect, but neither are you. Still, you trust it.

I took my 30-year-old Giant ATX 760, an entry-level hardtail mountain bike, to REI at the Olympia…read moreCapital Mall and it needed a lot of work. Considering that I hadn't had the bike serviced in 12 years, and MANY dried up parts had to be replaced, the service wasn't terribly expensive, as REI gave me discounts. I paid $500 for that bike in 1995, which amounts to about $1,100 today, and the service cost about a third of that $1,100, reasonably low-ish also because I'm a member. Now I'll transport that bike on our new Kuat Sherpa 2.0 bike carrier, also purchased earlier at this store. I'm a happy camper.

Long Shot - guns_and_ammo - Updated May 2026

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