I think this business is permanently closed. I call and no one answers and, though it is still…read morelisted here with hours, it is listed as permanently closed elsewhere.

Great service and smooth transaction. Would recommend very knowledgeable and friendly service.read more

Friendly, knowledgeable and great prices. My daughter in law and I went in and we weren't treated…read morelike we were women that knew nothing. We made our purchases and returned after our approval with no problems. The dog, Goose, provides excellent service as well.

Walked in to buy a part for my AR. First guy helping me was doing great up until some biker dude…read morewalked in saying so n so put was putting a sight on his gun. Then in the midfle of helping me both employees ran over to talk to the biker guy. Left me standing there with the item I needed.... While I was standing at the register a teen kid asked if I needed help. I said yeah..I would like to pay. After a few minutes of him fumbling around I finally got to pay and leave. This place has the shittiest customer service!!!#

Somewhat overpriced and not necessarily the most knowledgeable (got bad ammo recommendations), but…read morestill 100x better than Cabela's or even other local small shops. Super easy process, extremely attentive customer service, nice people. Helpful and kind to new potential gun owners and non-judgmental, which is almost impossible to find in a gun shop. It'd be near perfect with a bit more selection. Also, they do make custom Kydex holsters for only $100. After bad experiences at other shops, I will likely only be coming here from now on.

Helpful staff and good transaction. They had the pistol I was looking for and found a quality red…read moredot sight to go with it. The paperwork processes was hassle free. Would do business with again.

Great selection of jewelry. The staff seems knowledgeable and they're very helpful. Displayed…read morejewelry is easy to view and compare. I highly recommend this shop. I was actually impressed at the extent of items for sale and the prices seemed very reasonable.

Trying to get ahold of the owner Melissa Denny I had bought a firearm and was waiting for the sbr…read moreto come in from the atf- they never called and said come get your gun you already paid for. She has my phone # in her records - Hud collette

Paid for a new gun that I ordered in February, it's now September 7th and I don't have the gun I…read morepaid cash for. I was told that they were moving, however they still had the gun on order and they would contact me when it arrived and meet up with me to get the paperwork done and then deliver after the waiting period. Nothing... I talke to the owner Tom 2 months ago, he said he would check things out and get back with me the next day, crickets... I have sent several emails and left messages, nothing... Looks like I'm out my money, funny how they talked about pride, being veteran run and owned... Hummmm

Terrible attitudes the minute you walk in the door and a VERY sensitive owner. I was looking for…read moresomeone to replace the sights on my pistol and I came here. After being told it would be ready at a certain time (24 hours+), when I called to ask about the status and if it was ready, I was told angrily "just come pick it up. We're not doing it anymore". I picked it up and the owner tried to give me some rant about "we're not going to rush ourselves" after withholding my property for 10 minutes. This place is a joke. I took my pistol to another local shop (way more professional and welcoming, I wont say who BUT there's a great taco spot next to it) and they were able to help me right on the spot and got it done in 20 mins with respect. Do not give this business your money, one of the worst gun stores I've ever stepped foot in.

I like this Cabela's. Must larger and SAFER than the Tacoma Bass Pro. Everyone is friendly here…read more Except the cashiers. They are always grouchy.

I've shopped at Bass Pro Shops and Cabela's for many years and spent thousands of dollars with…read morethem, both online and in stores. After repeated poor customer service experiences, I've decided to stop shopping at the Tacoma Bass Pro Shops and will likely take my business elsewhere altogether. At the Tacoma store, asking for help consistently feels like an inconvenience to employees. Checkout interactions have also been cold and dismissive, both in tone and body language. Recently, my wife asked whether she qualified for a military discount. Instead of explaining the requirements, the cashier abruptly asked, "Where's your military ID?" That exchange reflects the way we've been treated there on multiple visits. The one exception to the lack of attention is the credit card pitch. Employees are quick to approach you about signing up as soon as you walk through the door, sometimes so persistently that it feels awkward and intrusive. I wish that same attention went toward helping customers once they're shopping. I had a similar experience at the Cabela's in Lacey while purchasing a firearm. I didn't know I needed to sign in on a touchscreen before approaching the firearms counter. When I went to ask for help, the employee made me feel foolish for not knowing the process. Customers should be treated with basic courtesy whether they're spending $10 or thousands. These repeated interactions have cost Bass Pro Shops and Cabela's my business. I'll be shopping with a competitor.

This is a great gun shop! Very friendly staff and excellent service. My rifle got jammed and I…read morecould not clear it myself. I took it into ECG and they fixed it in less than five minutes. I highly recommend this gun shop.

Good service and friendly staff good to see a local business doing well, made the paperwork process…read moreas easy as possible and called as soon as the paperwork cleared

Friendly staff that is knowledgeable and helpful. Service is efficient, and they're doing their…read morebest to keep the 2A alive here in Washington.

I have always had great service here starting from the day they opened. Lots of colorful characters…read moreand everyone has really great firearms and safety knowledge. They don't try to sell you the flavor of the day either. They will talk you through your buying choice to help you make the right decision. I have noticed they also don't carry 'gimmick' gear. If they have it, they carry it because it works and is good quality. Ammo selection is wide and varied, from reloads to premium brands. If you are looking for a first gun or to add to your collection, you can't go wrong to buy from these guys. A+

They are closing this location soon. We are very sad about it. The employees didn't know the date…read moreof closure.

My mother and I visited the Lacey Coastal store and witnessed one of the most disturbing things…read moreI've ever seen in a retail setting. Several White Leghorn chicks were actively pecking at and eating the vents of other chicks. Three were bleeding severely, and we immediately separated them while my mother ran to get help. Instead of responding with urgency, the employee who identified herself as Shawna became confrontational and accused my mother of being rude for the tone she used while trying to report an animal welfare emergency. When you're watching baby chicks being seriously injured, you expect staff to focus on helping the animals, not criticizing the customer asking for assistance. The store manager, Garrett, later spoke with us and acknowledged that they had more chicks than they were selling quickly. The enclosure we observed was overcrowded, contained mixed breeds, had no food available, and very little clean water. Those were the conditions we personally observed, recorded, and photographed. I reported the incident to the city, which informed me they would be monitoring the situation. I also spoke with the regional manager afterward. He apologized, asked for my mailing address, and said he would send gift cards as an apology for our experience. I provided my address, never received anything, and never heard back despite the promise. The gift cards aren't the reason for this review. The real issue is how the animals were being kept, the dismissive response when we asked for help, dishonesty, and the failure to follow through after acknowledging the situation.