Went looking for a pair of work shoes. Found two (2)…read morechildren working in the Shoe Department, playing and talking on their phones with "0" regard of anyone else in their Department. Would have walked out except I needed the shoes. It's obvious that Dicks does not give a shit about Customer Service!!!

Its a sporting goods store. Get all of your sporting good stuff here. They have lots of sporting…read moregoods stuff for every sport. Good sporting goods for the sport you are sporting. Very good at sporting the goods.

Going fishing, hiking, shooting, hunting, camping, etc.? Bass Pro Shop has everything you need:…read moreboats, life jackets, snorkel gear, shoes, apparel, bows, guns, ammo, ammo, ammo, you get the idea - oh, and plenty of guns. They also have camp cookware, fuel canisters, and freeze-dried foods. They also carry solar-powered electronics, battery chargers, and other devices. This place is like a supercenter for outdoor recreational activities. I could spend extra hours in the store, just browsing, and marveling at all the options they have. Some of my favorite items are The Walker's Digital Electronic Earmuffs for indoor shooting protection and the Salty Crew Apex Perforated Long-Sleeve Hooded Sunshirt for style. Although several items are pricey, they do offer memberships and various discounts to reduce the damage to your pockets. I usually frequent this place twice a month, sometimes just for a browse for sales or to find items that I do not currently have on hand that will be very useful in the future. Oh, and I just absolutely love interacting with service reps because they actually love what they do in their job. If you or someone you know enjoys adventurous outdoor activities, there aren't many places that have the quality and quantity that Bass Pro Shop offers.

I've shopped at Bass Pro Shops and Cabela's for many years and spent thousands of dollars with…read morethem, both online and in stores. After repeated poor customer service experiences, I've decided to stop shopping at the Tacoma Bass Pro Shops and will likely take my business elsewhere altogether. At the Tacoma store, asking for help consistently feels like an inconvenience to employees. Checkout interactions have also been cold and dismissive, both in tone and body language. Recently, my wife asked whether she qualified for a military discount. Instead of explaining the requirements, the cashier abruptly asked, "Where's your military ID?" That exchange reflects the way we've been treated there on multiple visits. The one exception to the lack of attention is the credit card pitch. Employees are quick to approach you about signing up as soon as you walk through the door, sometimes so persistently that it feels awkward and intrusive. I wish that same attention went toward helping customers once they're shopping. I had a similar experience at the Cabela's in Lacey while purchasing a firearm. I didn't know I needed to sign in on a touchscreen before approaching the firearms counter. When I went to ask for help, the employee made me feel foolish for not knowing the process. Customers should be treated with basic courtesy whether they're spending $10 or thousands. These repeated interactions have cost Bass Pro Shops and Cabela's my business. I'll be shopping with a competitor.

Horrible store with horrible management. They waste people's time, advertised a product would be in…read morestock and did not inform me you could reserve through phone, instead I showed up early and was denied product. They cater to scalpers and have no actual reservation system other than phone calls which can be faked. Shop elsewhere where they value actual customers, foot traffic and repeat customers mean nothing here

*Business itself is good, whenever I've gone here staff is helpful if I have trouble.*…read more Not sure where else to put this, I can't find anything on security for this parking lot, but I work graveyard and needed money out of the ATM (*right* outside Big 5). No signage saying no one in the parking lot after a certain time, *nothing.* light comes on and suddenly a man on a speaker says I'm "trespassing and have been recorded." I'm sorry, don't have an outside ATM then - honestly. This has never happened at another ATM in my 30 year life-span. If you can't be bothered to even put a simple sign out, don't have something on your lot that's accessible past business hours. Plain and simple unjustified to accuse people of trespassing when they *haven't been asked to leave* and *again no clear signage saying you cannot access to ATM in this timeframe.* The dude on the speaker was obnoxious about it too. Whoever your security is needs to relax and get some proper signage at *all* entrances. I was just pulling out money for my fucking rent at an outdoor ATM.

Terrible customer service. Watched an employee sell a poor older gentleman a black diamond climbing…read moreharness and an Eldridge static rope to work on his roof! Then when I asked for a snow picket I was told nobody has them in stock and it's not even the right time of year, given we are in Washington and late season Rainer and baker are two pretty normal climbs . Didn't even offer to order them for me. Just all around rude kid who didn't seem to be knowledgeable.

Amazing experience here! I love browsing REI but recently had the need for some help with a roof…read morerack. I purchased the wrong kind online and had to return it, and Brandon walked me through everything and since they didn't have what I needed in store, he wrote down all the models and skus needed for me to get the correct parts. It was so nice to get such customized service! Love that there's still employees who know their stuff. There's also nice clearance and last-one deals here. Haven't had a bad experience!

Over the last 4 years, we have been getting our fishing gear at this sporting goods store. They…read moreseem to have most of the items in stock and reasonable prices for almost everything that we need for fishing. The non-fishing apparel - caps, clothes, gloves are usually never on sale even though you can get a little of a discount for being a member. But that's about it, really. You hardly see brands like Columbia, Under Armour or others go on sale. Even when they have the annual tent sales during the Summer in August, hardly see things on sale that much. As for customer service, guess it depends on the days, because we have received mostly great to pretty bad and slow services on different days we have visited this store location in Fife, on occasion. We still shop for our fishing gear here as we like the selection and variety of items for different fishing seasons - Salmon, Steelhead and Trout.

I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

Greats service! We came from out of town for a hockey tournament. We walked in a minute before they…read moreclosed and they got us all fixed up for an early morning game next day before they closed. Nice to see a local shop still going strong.

We came in today to get all the gear for our daughter's first hockey season. Zack was immensely…read morehelpful! Knowledgeable, happy to answer questions, look through the stock to find the right options and to assess fit. He was friendly and funny and made the entire process much easier. We got a mix of new and used items which helped keep the price a little lower.

These guys and gals ROCK Just purchased new snowboard…read moreand gear for my teenager, second time doing so, older sibling got his last year. The staff are very knowledgeable, friendly, and attentive without being pushy. Once we made our purchase, they assembled ans setup our boards. Being a few moths out of season, we got a GREAT deal. They have boards and skis with all the accessories. They also offer seasonal rental which is awesome when your kid is still growing. The price for seasonal rental is very reasonable, you'll make it back quick, when you consider the price of the seasonal rental is anout the same as a day rate at Crystal or White Pass.

Great service! Had my tennis racquet re-string price isn't bad, service was amazing! I mainly say…read moreit I was happy to get it re stung in my favorite strings currently and even the staff smiled seeing me happy so for me 10/10 service. Even put my raggedy rubber band back perfectly hahaha I appreciate that very much. If you ever need a racquets re string this is the spot for sure !!

My kid is a lefty and, no joke, this was the only place within a 20 mile radius that had supplies…read morefor her. I've always found what I needed and been shocked at what else I've left with too. Pricing feels fair, and I've never had an issue with customer service. They tend to be on the quiet side, but frankly I prefer that... and they've always been ready to help when I ask!

I love it even more every time I step inside. The store has this perfect blend of nostalgia and…read moremodernity that draws me in, making each visit feel like an experience. The collection is not just limited to high-end gear, but also features limited-edition pieces and retro items that take me back to iconic sports moments. Even though the prices are high, I feel like I'm investing in something timeless--whether it's a beautifully restored vintage basketball or a rare pair of sneakers that I know will last for years. The staff is always knowledgeable and passionate, and their enthusiasm only adds to my love for the place. It's more than just a store; it's a treasure trove that keeps me coming back for more.

This is a very well-stocked AND well-run fly shop. Wish it were closer. I've always found what I…read morewas looking for and always found myself thinking "What a great fly shop!" when I walked out.

I have been to a lot of fly shops over the years, some are friendly and helpful and others seem not…read moreto care. I don't even live in this area but I had some time to kill and Tacoma is not a place I would expect to find a fly shop but I was pleasantly surprised after stopping in here. Not only was the owner super helpful and willing to chat but he gave me some recommendations on flys for where I live. On top of all this they have an awesome selection of gear, flys and rods/reels. 10/10 would recommend stopping here if you are into fly fishing or want to get into it. I'll definitely be back here!

I went in because I noticed the clearance sale on the window. I first asked the lady was the candy…read moreon sale. Yes, she said some of it direct me to nothing. I'll grab some Eminem's opened it up and get charged full price lazy unprofessional and don't even wanna see or come back to that store again. Hope they go out of business soon.

My girls start tball soon & as a first time tball mom, I had no idea what to get. The sales…read moreassociates helped me so much with getting cleats and mitts, it was a breeze! I even when back the next day for pants