We had a great experience purchasing our new Toyota RAV4 from Tustin Toyota.  From start to finish,…read morethe process was pretty smooth.  Tarek was wonderful to work with throughout the sales process. He was knowledgeable, patient, and never made us feel rushed or pressured into making a decision. They didn't have the exact color we wanted in stock, Storm Cloud. So we reserved one, and to our surprise, it arrived earlier than expected! Nathan in finance made the paperwork process easy to understand and efficient. He took the time to explain everything clearly without pushing unnecessary extras, which we really appreciated. Overall, this was a positive car-buying experience. Thank you, Tarek and Nathan, for helping us get our new RAV4 Plug-in Hybrid!

Extremely disappointed with my experience at Tustin Toyota. DO NOT go to Tustin Toyota if you don't…read morewant to deal with headaches and lack of knowledgeable employees. These people are supposed to be experts in this field since it is dealing with people's safety. But if they can't even get a simple ToyotaCare service right and instead make up their own incorrect recommendations, that is extremely concerning. Potentially wasting mine, OR YOURS if you come here without being knowledgeable of your vehicle needs. My truck was dropped off at 8:45 AM for a scheduled appointment. My service advisor, Victor Martinez, told me that because my truck had 23K miles instead of 20K, I could no longer use my 20K ToyotaCare service. He said I would either need to pay $79.99 for an oil change or use my 30K service, even though my truck only had 23K miles. That didn't sound right, so I asked Victor to show me the policy in writing. His response was, "I never said that" (about it being a written policy). After going back and forth, he finally spoke with his service manager and confirmed that he was incorrect. I COULD use my 20K service. Had I not questioned him, I would have unnecessarily paid for an oil change or burned my 30K service 7,000 miles early. That makes me seriously question how many customers are given similar information and simply accept it because they trust their service advisor. The shuttle experience was also a bit frustrating. Patricia Ortiz told me the driver would be back around 1:55PM. I specifically explained that if the shuttle couldn't reach me by approximately 2:15-2:20, I would take a Lyft instead. She reassured me it would. At 2:20, I called again and was told the driver had left about 10 minutes earlier. After another 20 minutes with no ride, I canceled and ordered a Lyft. The shuttle finally arrived at the same time as my Lyft. Patricia was also passive-aggressive and dismissive on the phone. Also, Tustin Toyota already knew my truck needed a recall completed. I had rescheduled this appointment twice, with the recall specifically noted. And they still had no parts available for the recall. In my opinion customers shouldn't have to research Toyota's policies and challenge their service advisor just to receive the services they're entitled to. The inaccurate information, poor communication, and lack of accountability made this an extremely disappointing experience.

If you're planning on buying a Honda, be sure to ask for Mo Elsherbiny, the internet service…read moremanager at Norm Reeves Honda in Irvine! When you meet him in person he'll give you a smile that you won't forget! Be prepared to be in finance for a very long time IF you plan to buy the extended warranty. Then, be sure to check the paperwork very closely since mistakes were made on mine. 2.5 hours of my precious time was lost! Lastly, when that survey comes your way, just remember the great service your salesperson gave you! Their commission depends on you....don't leave the money on the table for the dealership to keep!

I had an excellent experience at Norm Reeves Honda, thanks to Michael "Mike" Fernandez. Mike was…read moreexceptionally professional, attentive, and service-oriented. He made sure I received the best possible care and that the entire process was smooth and pleasant from beginning to end. I highly recommend this location to anyone looking for outstanding customer service. Be sure to ask for Mike Fernandez. His dedication and personal attention truly made the experience exceptional!

Drive Your Dream!…read more After spending some time shopping around for our car my boyfriend and I came across Supreme Motors. The price of the car was in our range and what really caught my eye is how immaculate condition the car was in. (All the cars looked amazing) Seriously guys-- compared to all the other dealers we went to, this car was sparkling and ready to come home. The process to purchase the car was so smooth and we had two pups to play with while we were waiting for all the paper work to go through. Was truly an experience of ease and enjoyment. Thank you so much Ehren! (And his partner! I didn't get his name but he was great too.) We appreciate you selling this car to us and wishing you good luck and many sales! We are thinking of getting the car detailed here in the future too :) - Alexis and Shane

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

something urgent came up with our car that needed immediate attention. when I contacted Matt in the…read moreservice department, because he took care of my care on previous visits, he instantly started the processing of our car. This guy is amazing. although in a normal day we had to drop the car and come back the day after he made pulled some strings and make sure we got the car back on the same day within a very reasonable waiting time. on the cost side also he figured out that the service fee was covered by some warranty. at the end of the day, we were extremely happy. Usually I am very lazy to leave reviews but this is all I could do to highlight how good Matt did for us. Thank you Matt. If you ever decide to change your locations let us know ;)

Matt Wooley is a great advisor. He made sure that my car was thoroughly tested to address my…read moreconcerns with the transmission and kept me updated regularly while the car was in the shop.

I worked with Adel to sell my car. Smooth process. It took 20 minutes of paper work, me asking…read morequestions, running through the comps and having check in hand. And yes the check did clear. Adel was upfront with the appraisal value which was inline with my expectation. I would go though TIS again . Sad to see my beemer go

My husband and I had great experiences working with Adel from Trade in Solutions…read more We sold our BMW and received a fair price. He was very professional and easy to work with. I would definitely recommend "Trade in Solutions" If you need to sell your car.

If you're looking for a better than average car, I heartily suggest this better than average…read moredealer. Tim is so efficient and the process was easy and fast. He is a delightful guy. I love, love, love my 2017 Porsche Cayenne! It only had 50,000 miles on it and it looked like it had been kept in a garage for its entire life. I took it to my husband's mechanic to check it out before I took it on a birding trip up to Oregon. He gave it two thumbs up, and it performed perfectly on the trip! Just came back from a trip to Arizona and again, no problems. Thanks, Tim!

Best car buying experience here. Thank you Tim. Straight forward, IN and OUT in less than an hour…read more Was lucky to snag this clean clean Accord with low miles. Will be back!! Thank you OC Auto Wholesale!

Would highly recommend this dealership. Very easy no pressure or forced sales pitch. Mark Maker was…read moreone of the salesman that came out to help us look for an SUV. He was extremely easy to work with and i would highly recommend dealing with him. Made the whole process a very easy and smooth non pressure experience. Very knowledgeable in the suv we were looking for. Found the one we wanted and began a non hassle negotiation. Took a few minutes to come to an agreement and was out the door. Thanks Mark Chris

My experience started out really well. Robert in the service department was responsive and…read morecommunicated well with what was going on with my transmission work. Where the experience fell very short was the cashiers department. I pre-paid over the phone for an after hours pickup because I have been traveling and wouldn't be back in town until Saturday after the cashiers department closed. When I arrive Saturday, the sales department had no idea that I had arranged for an Saturday evening pickup. All they had to do was walk 150ft hand the keys to the Sales department to finish doing their job for them. Clearly that was a task that was overwhelming and to much to ask. I was inconvenienced for the weekend costing 2 uber rides, cancelation of 2 personnel engagements as I didn't has my car. To further the inconvenience I waited to speak to the manager of the cashiers department for about 5 minutes and he/she never came out. I did leave to mitigate and further inconvenience. 5 Stars for Robert

A big thank you to Abe for all his help with my Toyota Sienna purchase! He went above and beyond by…read moredriving four hours round trip to pick up the vehicle for me. He also helped me find a Sienna without the rear-seat entertainment system I didn't need, saving me money. I truly appreciate Abe, Sam, and Cong Lin for their patience, dedication, and thoughtful service. Thank you all for making my car-buying experience so smooth and pleasant! I highly recommend this team to anyone looking to buy a Toyota.

I been buying cars from Diego Cruz since he was at a Honda dealership, when it was time for me to…read moreturn in my lease Diego was the only one i could trust to get me into the best car for me and my family. I found out that he moved to a Toyota dealership, I cut ties with Honda and followed him to AutoNation Toyota Irvine

Fernando is the kind of service professional every customer hopes to meet. From the moment I…read morearrived, he was attentive, knowledgeable, and genuinely committed to making sure everything was handled the right way. He communicated clearly, followed through on every detail, and delivered service that was both efficient and trustworthy. Five stars without hesitation Fernando sets the standard!

Thank you for your time while I was searching for a new Mercedes!…read more Your courtesy and professionalism was greatly appreciated.

I had an excellent experience working with Jan at Below Invoice! After my original truck purchase…read morefell through, Jan stepped in and helped me find an even better truck than the one I originally wanted. He was professional, knowledgeable, patient, and genuinely committed to making sure I got the right vehicle. He made the entire process easy and stress-free, kept me informed, and went above and beyond to help. He even personally gave me a ride to pick up my new truck! It's rare to find someone who provides this level of customer service and genuinely cares about their customers. I couldn't be happier with my new truck and the experience.

Jan is the man. What he does is personal. At every step of the way you will be taken care of. He…read moretakes all of the hassle and hustle out of getting a new vehicle. He is extremely knowledgeable, kind, and patient. I will work with him again and recommend him to any friends or family looking for a new car.