Traveling through Chicago and needed to ship some things home - found My Mail Center in the heart…read moreof the city! The store kept the doors open to help me after hours - incredible service! Special thank you to LB for the kindness and making sure I had reasonable options for shipping and tracking. Tourists - don't struggle with carrying all of your gifts and souvenirs home. You have a choice. Great people - great options!

I used this service for 2yrs and the last 4M was a nightmare. There is only 1 employee who is aware…read moreof what is going on, the others didn't know how to answer any questions and when I would leave messages for the competent employee, I never got called back. My mail was basically held hostage even though I had paid for the service. I had to reach out to corporate to complain and they refused to communicate with them either. I had clients who had sent me checks and they refused to forward them to me. I had to reach out the clients and ask them to reissue them (how unprofessional is that?)

I generally have no problem with this Amazon drop off until this evening. I walked in at 6:45pm on…read moreTuesday July 7and there was a line of 12 people waiting for the rep because all the lockers was full. So I waited in line, got up to the counter, and I had three separate transactions. The customer service rep returned two of my transactions then she said "you'll have to come back another time to return the rest because it's 7 and I have to close." I have never been turned away MID TRANSACTION when I was in the door 15 minutes before close and the reason for the long line is because all the lockers were full and presumably the rep hadn't cleared them out. I'm furious I was turned away while at the counter, mid transaction when my return likely would have taken another 60 seconds. Horrendous customer service.

Possibly the easiest return experience in my life. Very chill very quick. I got someone to help me…read morebut it's mostly self service m. Saves time and money

Conveniently located, it would be great if Amazon open earlier each day. I would love to be able to…read morestop there before I go to work. I would also like it if on the weekends it opened up hopefully 9:00 AM. I've most often been satisfied with the service provided at Amazon on Webster.

Always love using this location for my returns (even though I live about 20 min away from the…read morelocation ). It's easy and straightforward. Staff is always helpful and nice. Store is kept clean. Overall, a perfect location to do your Amazon returns.

Very rude customer service. Never received an email with my tracking number. Came in on a Saturday…read moreand waited until Monday to call for it. I checked everywhere in my inbox. Once I called, the person on the phone gave me a hard and placed me on hold multiple times. Before giving me the tracking number he mentioned "we're very busy". It's not anyone's fault about me not getting my tracking number. I'm under 30- I know how to search my email. I wish he would've been nicer as I was not rude at all. Not coming here again for anything regarding shipping. Edit due to the response: love the professional response! Goes to show my review wasn't wrong. I needed the tracking number to let the company know so they could track it. I didn't ask if the package was delivered, I asked for the tracking number.

This place is great! I had an important package to mail. They walked me through different…read moreoptions, helped me figure out what would be the best balance of speed and price and assurance of delivery. Super nice. Also, I had parked across the street to run in but didn't do parking. They saw the parking minder down the street and warned me. That extra bit of extra customer service saved me big time. Thanks guys!!

The nicest staff, always so helpful and easy to work with! My go to place for shipping.read more

Very friendly and helpful! I ship all my returns and eveything through them. Glad to have them in…read morethe neighborhood

Been using the Chicago Lockbox mail receiving company for about little over four years the service…read moreis great the people are friendly and helpful. The price of the mailboxes are reasonable. I love this place.

They couldn't be nicer or more accommodating. They go above and beyond to help you get your…read morepackages off. Much appreciated!

Really great service and will definitely come back I was in and out in a jiffy thank you so much…read moreYvonne manning

My favorite place for all my shipping needs. Wonderful service. Nice people. Notary too.read more

I'm writing this review on behalf of a close friend who had a very serious and stressful experience…read morewith this location. He shipped personal items (used clothes and personal belongings only), but the agent incorrectly declared the contents with completely false information and inflated values that did not belong to him (hundreds of clothing items and even unrelated goods). Because of this negligence, the shipment was: Misrouted internationally Delayed for over 2 months Subjected to excessive customs duties and investigations My friend had to visit this location over 50 times trying to fix the issue. Despite this, the staff initially refused to correct their mistakes and showed unprofessional and disrespectful behavior. The situation caused significant financial loss and extreme stress, affecting not only him but also his family overseas. Only after major escalation and confirmation from DHL abroad was the issue partially corrected -- clearly proving the error originated from this agent. The case has been formally escalated to multiple parties, including the Illinois Attorney General's Office, DHL offices in Florida, and DHL offices in Germany. All supporting documents and evidence have been submitted for official review. Additionally, there were serious concerns about inappropriate and potentially discriminatory remarks related to religious identity, which raises further questions about the professionalism and conduct of this location. This is not a small mistake. This is serious negligence that caused real damage. I strongly advise anyone to be extremely careful when dealing with this location.

These people stole over $300 from me and are refusing to engage with U-Haul over getting it…read moreretuned. I returned me rental and the person working said I was all checked in and good to go. They then charge me saying I drove hundreds of miles and had the truck for multiple more hours. This did not happen and I provided pictures to proof of the day, time, location and mileage of when I returned the truck. The managers here have refused to look at those pictures so I'm taking it here. Give me my money back and I'll take down my reviews.