Let me first say, this store has really stepped up the customer service! I am impressed! I was able to get in out and not use my whole entire lunch break. My cashier was super friendly and even greeted me. I have been to this location in the past prior to the pandemic and the service was subpar. As of recently they have done a 360! I will definitely be back. read more

The UPS Store - Shipping Centers Near Me - Chicago, Illinois

It's always a horrible experience. The one person at the counter was beyond slow... You can tell she didn't want to be there. I didn't wait for a receipt which I'm sure I will kick myself in the butt for not doing, I just couldn't waste another 20 minutes in line. I should have made the drive to the UPS store in Bridgeport. :( read more

David (the owner) and his small team rock! I have been a box holder at this store since 2013. The previous owners where not at all organized and service was limited. When David arrived he made some functionality to the place with the upgrades he made. Whenever, I arrive for a package they can quickly locate my items and send me on my way, plus as a box holder I receive a discount on supplies and save on my shipping costs. David keep up the great work and the friendly environment. Oh and the ol school tunes jamming! read more

Sometimes things change and not for the better. The person who helped me today, seemed like he really didn't want to be there. No smile, and mumbled through the transaction. I showed him who the package was going to with the address on my phone, he left some stuff off, when I brought it up he said it will get there. I asked him to change it. He did but it still wasn't formatted properly. Is it so hard to type in an address as it's given to you. When he did the correction, he wasn't happy that I asked, so I didn't bother pointing out that it's still not exactly right. There are two other UPS stores in the area, I'll head out to them. I wanted to support the closest one to home, however, they have to at least want your business. This guy made me feel as if I was interrupting his day. read more

I came out in the weather via an Uber yesterday afternoon to pick up my mail (including packages). The place was CLOSED! No note on the door stating that they would be closed. I called the store and their message had not been updated EITHER. So, I left my name and number and asked them to call me when they WOULD be open. Let's see if THAT happens. I've used this UPS location for over a year now. It's convenient, but there's always "something" - and not a GOOD something. But have no fear, they won't miss reminding you about your upcoming payment for mailbox renewal! I'm at the point after this last visit, that I think I need to contact UPS Store Headquarters to report this franchise. If I don't hear from my UPS store today, I'll be calling HQ on Monday. Here's the number if anyone else needs it. 800-789-4623 read more

Because stealing packages seems to be a full time job in Bronzeville - we have packages sent to this location. The team is awesome! They are all helpful and very friendly. They greet me by name when I enter and often call to tell me when I have packages. All businesses in the area should take note- this is rockstar customer service at its finest. Well done David and tesm read more

I try to avoid going to this UPS store. Many times this is where my packages are dropped off. It's convenient but the professionalism and customer service is Horrible. read more

The staff is the worst. They think because they are dealing with a community that has very few options that they can treat their customers any kind of way. I tried to work with the organization because they are Black owned, but they are consistent with terrible service. They are unable to keep up with the number of customers that they have because they are generally dysfunctional and inefficient. I am so disappointed, but the behavior is typical of people who are self loathing and ignorant. The staff loses any packages that do not have tracking numbers and in effect ruined two friendships because they don't think it's important to actually provide customer service. Be very careful working with these people if you actually want to receive your deliveries as a paying customer for over five years. read more

Always busy bees at this location. David works to keep his staff trained and knowledgeable. They take care of everyone with focus and honesty. I have been coming here since 2012- very reliable then and now! Service is fast and friendly every time I am in store. read more

Went to make a return for Amazon. Process was pretty smooth. There was a small line, line went pretty fast. Employers were professional and nice enough. read more

This by far has to be the worst run UPS Store in the city. I ship a lot of packages. As a painter I probably ship 5-10 per week and this store is always bad. I normally don't write negative reviews and I try not to do that to places in my community but it's really a shame. Today, I decided to try them again. I walk in and there are 3 employees. 1 is working diligently trying to help someone with a bunch of packages the other 2 spend 20 minutes trying to find a book for a lady that they lost. After waiting all that time, an no acknowledgement of the other customer in the room (I was next mind you) one of the guys says "I'll take whoever us just dropping a package off" I just turned a walked out. I'll never go back. read more

Nastiest ATTITUDES ever! A customer was already going off when I came in! I was trying to send a package to my Mom for Valentine's day. She's a disabled veteran on very fixed income. I send her things via UPS year round. They were hassling me to buy their products. I have limited money and told them no several times. They are ignorant and slow. Hi anywhere ELSE. read more

Apparently, the customer isn't always right! I went in for simple scan, one page to email. Well the guy sent the scan and told me to check my junk file. I waited and waited nothing! Again I was told to check junk. However, I continue to assert I had! I've done this b4 and it always hits my inbox. Finally I had had it,I asked for a refund. Paying $3.84 for one page is crazy when you can do it from your phone. But usually my scan looks real crappy and this was kinda of important. The employee sent it again. Finally the kind employee asked to see my phone and he pulled it right up in junk. I apologized but he deserves a paid day off! read more

The staff and management of this location leaves much to be desired. They are rude, dismissive, I've watched them throw and otherwise mishandle deliveries because they're frustrated by having to work. I'd blame the employees only-but we all know that people will only do what they're allowed. Since the pandemic happened poor service has become subpar and the fact that they loose packages and act as if it's of no consequence-it's a wonder that no one has ever jumped the counters. Do yourself and your mental health a solid and avoid this place at all costs. It's simply not worth the frustration. read more

What more is there to say? The negative reviews are true. The older gentleman who works here is rude and just an unhappy person. Not good traits when dealing with customers. I want to support my community by coming here, but this service makes it hard. When you don't enjoy your line of work, get out (no pun intended). Follow your passion. Don't put yourself in a position where you are constantly belittling customers because of whatever you got going. I will never come back here and you should never start. Go to the one in Hyde Park instead. Sorry, Not sorry. read more

I was in to mail a quick package. I was able to grab an envelope to put the item in. I asked the young lady behind the counter who was helping me, if she could put tape on the envelope to secure the merchandise inside. She said yes. The transaction was complete and she was rushing me out the door. I had to remind her to put the tape on the envelope. Then she put two little pieces of tape on the corners. When I go to other UPS Stores this is a given service and they put packing tape across the opening. I understand these are independently own but I would prefer consistent service. Could have been much better read more

Since my apartment complex will no longer sign for packages I had mine diverted here. I give CJ my name and he says they don't have a record of me in the system. Give him the tracking number and he says it shows it was delivered there but they don't have a record of the package. Asked who is Tim as he signed for it and was told Tim signs for all the packages. I don't understand this at all. Asked about the manager and was told he will not be in until after 3 p.m. tomorrow. Asked who is above him and was told he is the owner, I think his name is David. Asked is this the first time this has happened, what is the protocol and CJ says this has never happened before. Will update my review if I get a satisfactory explanation of where my package could possibly be. read more

I am more of a food yelper but this place warranted my opinion. I had too come here to ship a couple of different packages and I must say that the two employees working there don't really seem to like their job very much. It definitely shows in the customer service. Not even a hello, more like a grunt here and there. The guy helping me seemed like I was inconveniencing him by coming into the store to use UPS services. In the end it took 20 mins to prepare shipping invoices for my pre-packaged items with barely any words exchanged other that will be $xx.xx Do yourself a favour, try another UPS store or go in with extremely low expectations of any kind of customer service. read more

Very fast service, neat and organized. The staff was courteous and handled my return without a problem. I think for some the $1 charge for use of the tape may be a bit of a turn off. For me, this store far surpasses the service at FedEx down the street. read more

The UPS Store - Front of store - Shipping Centers Near Me - Chicago, Illinois

This business is very poorly run. They do not communicate with box holders time of hour changes for holiday hours. You can not contact the store directly during business hours. The rough handle your packages. Sliced one box open within centimeters of the product purchased and I did not receive the package slip that came with my order. It's awful how business devalue customers in depressed communities. Further exploiting them. Will be no longer do business with this location. read more

Worst customer service experience ever. Angelo who works in the store told me that he was too new to tell me how to track my package and add notes to my package that was still in limbo in there system. He then told me to call the "downtown location" in order to have my package sent directly to his store which is closest to my home. When I asked for the information to the downtown location, he said he didn't have that information and that I would need to call every store downtown to switch the delivery of my package. This is embarrassing that UPS new hires don't no basic hub contact information to support customers. read more

I was surprised to see the ratings, however I've patronized this establishment for years and the employees have always been friendly and helpful! Thanks to the staff for assisting me with my package contact free per my request, they are much appreciated... read more

This is the worst place to go to ever!!!! DO NOT GO HERE!!!! The customer service is horrible for it to be "Black Owned." My mom wanted to ship a small box down to Florida and they wanted almost $70 to ship it. And the guy measured the box with measuring tape like come on... you not about to finesse my mother in front of me! Either close this place down or get a new crew! read more

Despite the neighborhood, this UPS store is a prime example of how customer service suppose to be. I shipped the seven of the largest boxes right before closing time. I did not feel rushed, I did not feel pressure. David and Storm helped my cousin and I tape all of the boxes and label them. We left out the store at 7:20 with a closing of 7. He helped me save money by giving me options of shipping and smiled the entire time. I would go to 35th location over Roosevelt location any day. read more

I would be remiss if I didn't update my review, as this location is under new management! The service levels are exponentially better than before. I renewed my mailbox and I no longer have packages sent there with fear that I'll never see them. While it once took the staff 20 minutes to find a package, the new staff now recognizes me upon arrival and produces my package within seconds. The old staff has been replaced, so no more grumpy older guy or woman who paints her nails while working. The new staff is completely professional and delightful and I am no longer shopping for a new mailbox location! read more

I've had a mailbox at this store for 2 years. Friendly staff; convenient location. I have only had one package misplaced, and the staff found right it after I called them about it. Unsure why so many negative reviews of this store. The personal mailboxes are affordable and are a worthwhile option here in Bronzeville. read more

I have illness that make it difficult to get around. I have get someone to take and I can't stand for along period of time without pain. I went to this UPS store at about 9:40 am on 6/8/2020 the security person was sitting in front of the she got up and went inside. She didn't anything to anyone. The sign taped to the door stated they will open at 10:00. At 10:00 the lights in the store was still off and no one had arrive. On 6/05/2020 Friday the system was down. Now I have wait until someone can take me back to the UPS Store. read more

Now, I am much more of a foodie than someone to post a HORRENDOUS review of a service like this, but I actually chose to ship one of my packages via USPS rather than stay here. Apparently the rain leaked through the roof of this building last night. A specific employee was moaning and groaning, coughing, and snorting, shuffling around making all sorts of noise with a big old scowl on his face. He had some sort of shouting match over the phone with another customer regarding insuring a package. He also was unable to remember the price of the envelope I was using so I was randomly charged $3.00 for it without actually knowing how much it costed. The woman at the counter got into an argument with this employee telling him to drop his attitude. She mentioned she would "talk to him after the customer left." At this point, only one of my packages had been taken care of. I chose to leave rather than stick around in the unwelcoming and clearly tense environment. I will definitely never use this location again. read more

It's unfortunate that this location cannot/will not service the community it's located in, a more efficient, dignified manner. The older woman who works here in the morning is very kind but she's the only one on duty, can't move around to fast due to her physical limitations, and can't possibly service everyone quickly. The computers available for rent here are super slow. I'm here this morning wanting to ship something. There are no hours posted outside of their door, the doors are closed. It states on various sites online that they open at 8am. It's 8:30 and the store is closed. read more

Went here to ship off some of those holiday returns. There was a line, but it moved quickly. The employees were friendly and fast. Ample parking makes this a great location! read more

the driver need to understand that when their truck heading south,will be odd number(2,4,6,8) of building from right side,they some time send my package to across street. read more

Non existent customer service. The people who work here are completely uninterested in taking any sort of initiative to assist or arrive at resolutions. Lack of critical thinking skills, common sense and bad attitude must all be prerequisites for employment here. read more

I have been a box holder for years and the place is under new management but the new owner David has an issue talking about customers payment loudly while other customers are present in the store. I don't do disrespect so I paid my box til the expiration date and will no longer continue to give this business my business. read more

The worst customer service I've ever experienced. Go to another location if possible. Too much to list. Poor, inadequate, and lacking are a few words to describe the service and security measures. Wasted time and energy dealing with them today. Although the location is independently owned and operated, I will contact corporate to voice my displeasure. read more

Toni rocks at UPS, she takes care of the customers and the packages. I was visiting from in Chicago from Los Angeles, and she helped me properly prepare my packages; although there was some damage (not due to her or me); she handled and processed my claim. Just wanted to SHOUT her out, she is ROCKs and I appreciate the service. Warm regards.... read more

The absolute worse UPS store I have ever been to. Manager was rude, indignant and treated me like a criminal. Asked for my ID even before he knew my method of payment. Just because I had recently shipped items for my daughter's school band program using the directors name but my number for contact, the UPS manager assumed I was up to illegal activity. I have been to numerous UPS and FedEx stores and have never experienced this type of treatment. Stay away from this store. read more

I really wanted to use this facility as my GO-TO for my corporate print needs but unfortunately they are just not equipped. I placed an order online, just like I usually do via FedEx/Kinkos or other UPS stores and was going to have it picked up here. I needed 400 copies. It said it would be ready the next day at 1 pm and charged my credit card. It said all was on time. I called the store at 1:30 pm the next day to confirm my order was ready for pick up, and I was told by the worker that she had not even looked at her orders from yesterday. I said that was fine and that it was a VERY simple order of printing 400 copies of a 2 page PDF on card stock (which is what I paid for). She said, 'oh no, i can't do that, i don't even have card stock'. Hmmm...why was my order accepted and credit card charged then??? Long story short, the order had to be cancelled because she did not have the materials on hand and would not until later that week. Aside from being VERY upset to begin with - my order was cancelled BEFORE I was asked and the email said it would take up to 2 weeks to refund my money!!!!! OUTRAGEOUS for THEIR mistake! I called the UPS store on 3231 S. Halsted and had THE BEST SERVICE I have ever had! They are MATCHING the pricing, printing for me THE SAME DAY and all from one phone call!!! I will not use this store in the future. read more

The UPS Store in Lake Meadows is now under new ownership as of Feb. 8th, 2017. The family that owns it now are amazing. They are extremely professional and really dedicated to great service. read more