I don't think I will ever use them again. Setting aside the general customer service which is less than great (but could have been forgiven) they have been incredibly difficult to work with.
Trying to get a straight answer about my appliance order was nearly impossible and all of my concerns were dismissed. It wasn't until I called a third time and said I was cancelling my order that they took me seriously and got someone else on the phone. It turned out that my concerns were valid and they needed additional parts to make the installation safe.
When the order was finally delivered they never told the driver to actually install the appliances so they dropped them off and left before I could even ask questions. After chasing both the driver and the store all day I was told that the installers would be back the next day to finish installing. However, they still never showed up. And instead of B&S finding a solution they gave me three different numbers to call. I ended up spending most of the afternoon trying to coordinate across 4 different phone numbers never getting a straight answer.
Needless to say, I still am waiting on installation and still can't get a straight answer from anyone. Would not recommend this company. Go somewhere else where they will be more on-top of things and communicate better so things are done when they are supposed to be and you don't have to go on a wild goose chase to find what you need. read more