So lucky to have this place in the neighborhood, the service and help I get every time I go is…read moreoutstanding. I've turned my friends onto this place too and they all come back to me with glowing reports. The guy is super knowledgable on all appliances, cables etc. and will offer great advice - not based on prices! I've had to return a couple of items because I got them wrong and each time he takes them back without question. It's one of the last of a dying breed of great local services, and I felt the need to write a review in the hope that they stay open

Great service, and helpful staff. I was trying to get an adapter for HDMI but wasn't sure which…read moreone. I picked the wrong one and when I returned it in exchange for the right adapter which happens to cost more than the previous purchase, the guy just let me have it no additional charge!

I'm a GP resident and have purchased items from this store a few times solely for convenience, but…read moreit's simply not worth it. The first time, I purchased a pair of wired headphones which broke within a week after use. The second time, I purchased a tv mount which was missing necessary parts. The third time, I attempted to purchase a pair of Bluetooth headphones. I tested them out in the store to ensure they would connect, and they didn't connect. The salesperson tried another pair, which also didn't work, and then a third. He begrudgingly gave me my money back after insisting it was an issue with my phone (it was not). A few days later when I was walking down the street, he had the nerve to approach me and said he tried it on his phone and that it worked and it was my fault; one of the most inappropriate interactions I've ever had (and borderline harassment). This store is full of overpriced junk and the people that work there are creeps. Stay away!!!

I just moved to this predominantly white neighborhood In GreenPoint Brooklyn. (Employees are not…read morewhite) My first time to this store and the stores employee followed me around the store while I was shopping and after I asked for room to shop, they started yelling at me, and jumping in my face! I asked for a corporate number and they forced me out of the store. Horrible experience especially after seeing this treatment on social media and then experiencing it first hand.

5 Stars -- Professional, welcoming, and surprisingly easy They have a greqt sekection if gadgets…read moreand devices with value you can see. I walked in anxious about getting help and left impressed. Manager Mike handled my issue quickly and professionally, and his direct approach made everything simple and stress-free. The store itself is clean, well-kept, and inviting, and every staff member I met was friendly and attentive. As a first-time Google Store visitor, I didn't know what to expect--now I'm a fan. Compared to other tech stores where the waits can be overwhelming, this experience was organized, respectful, and efficient. If you want clear answers and real support, this Williamsburg location is the one. Thank you, Mike, for setting the standard.

Sleek looking store with friendly folks. I like that there's a store near me that's easy to get to…read more I can go to look at new devices, and I can go to get things fixed. Anytime I've needed something fixed, the people there have been helpful. Also, helpful people without high pressure sales.

Last of the mom and pop discount stores, the staff is very knowledgeable and they offer financing…read moreon everything they sell. I went to buy a Bluetooth radio and was very pleased with the bell of service given to me. I would say give them a try, they have open box specials on all name bran appliances, electronics and more. Ask the staff for guidance they will point you in the right direction, they helped me greatly!

These guys have been around for ever. I'm so grateful for the hands on help they gave me. My off…read morethe cuff projects and their problems are always resolved here. The best part is no Internet waiting. I'm no longer surprised when I ask for a gadget Zoe some adapter type thing and they have it. They remind me a little of radio shack without the questions about your personal information.

CRIMINAL ENTERPRISE-- AVOID. Took iPhone in to get a simple repair of getting my charging port…read morereplaced. Told it would take 90 min and cost $140. 2 hours later, I call to see if it's ready for pick up and the guy tells me it's gonna be another $50 because he found something wrong with the "motherboard." NOTE: The phone was working great except for the charging port, which was unreliable, when I brought it in. Because the guy had me by the balls at that point, I told him to just fix whatever and get the phone back as soon as possible. Two or three hours later, he was finally finished. When I picked up the phone, it no longer worked at all! It kept turning on and off and the screen was completely distorted. When I confronted him, he started screaming at me and physically pushed me out of the store and locked the door and told me because I was not nice abt him breaking my $1000 phone, he will not help me. He told me to go ahead and call the police. His name is Ken. He is a violent, phony and untrustworthy criminal scammer. This is THE SINGLE WORST experience I have had at any business in NY in 30 years.

Leaving a warning for people to go somewhere else. They kept my laptop for over a month and…read morewhenever I called they kept saying it would be done within the week. I've already spent 150$ on parts and labor and it still doesn't work. Not sure what scam they're on but seems they don't use new parts and order from some secondhand off brands. Hope they're not stealing parts from your laptop and swapping them out. Weird and shady place, unfortunately wanted to support local business but not here. Referring specifically to the Williamsburg location.

Prices are ridiculous and if you don't speak Spanish he will talk shit about you in your face shady…read moreguys at this shop

Avoid at all costs. Sosa told me he would call me when the simple light bulb repair on my vintage…read moreamp was done. No call, then Corona Virus hit and New York was on lock down and non-essential businesses were closed. I called when the city opened back up and he said he threw it away because I waited too long. This isn't what New York is about. Definitely not an honest business person.

Got my phone screen fixed here. They use the cheapest f****** lcd screens. Soo cheap that you need…read moreI'll have to return three times in one month from your phone simply falling from the bed. Screen gets insane streaks and then turns black from ONE DROP. If it's an emergency they are quick to fix it. But if you want longevity please just save your money and go directly to apple. Apple charges an arm and a leg but it'll be worth it in the long run

Your Friday afternoon block parties are annoying as fuck. Nobody even uses boost mobile anymoreread more

Used to be one of those people who waited in line for the big doorbuster deal at Best Buy, but it's…read morebeen years, or buying deeply discounted presents for everyone in my family - but those days are gone. Before Thanksgiving I bought all my holiday gifts and no special need for myself, however out of curiosity checked out the site for a new espresso machine. Nothing there, but they offered a MagSafe PowerBank Black Friday deal at 55% off that would come in handy for my phone. To avoid any lines, ordered it for in-store pick-up at this Union Square location. 10 minutes later, received an email it was ready for pick-up! Wow! Black Friday shopping painlessly all done. Adding, the pickup time in store took 2-3 minutes. Thank you, Best Buy!

Best Buy E. 14th Street is the only Best Buy I will ever shop at in NYC…read more Thank you Jasmine, and Bernadette for fixing the issue that Best Buy 23rd St did not bother to assist me with. I love Best Buy E. 14th Union Square! They have a great selection of electronics. The service is great. Love everything about this store. Excuse the construction, don't let that fool you. Thank you Bernadette & Jasmine!

This stretch of Queens Blvd where Sunnyside becomes Woodside was so barren for so long, that the…read moreonly place bringing traffic in the daytime was PC & Richard & Son (#1). Things are different now, a number of popular eateries are practically neighbors, a brand new luxury apartment building came just last year, and the gentrification of this area is seeing more and more residents flocking here every week. One thing noticeable right away is how big this building is. Most places in the neighborhood rely exclusively on street parking, but this PC Richard & Son has its own spacious parking lot. If people aren't parking, then they're walking from the train station, which is only a couple of blocks away. Inside there are a number of eager associates that are interested in helping anyone and everyone (#2) find what they need. Having dropped by for random things from microwaves to AC units to cords, I've always been approached by someone new practically every time. It might feel somewhat overwhelming for new patrons, but I've come to expect this sort of stuff. Unfortunately, the biggest plight that this location faces is usually the location. Not all the associates are going to be patient and informative, some feel like they're rushing folks without paying much attention to their needs. Prices are on par with appliance / furniture store, so things can go into $$$$ territory real quick. There are deals practically every season and a ton of promotion during their slow months. I always recommend price checking over the phone and calling ahead of time to confirm inventory. ___________ (#1) And at night, it was Dreams and it's many predecessors. (#2) Because ... commission?

We bought a Samsung Tv in September just 3 months ago and now our Tv is not turning on for 2 days…read moreit's been like that . I called so they can fix it and we have to wait 2 days before someone comes to fix it . I am not sure why this Tv is not working if it's new like they say we shouldn't have this problem. I really don't like buying anything from here because I always have issues. This will be the last time I get anything from this place . I'm so mad right now . We never had a problem with Best Buy or BJs . our other TVs work perfectly fine . And we paid a lot of money for this one so that it can break down in 3 months wow !!! Not happy !!!