What went well? Everything for good experience and service. Octavio salesperson was pleasant & answer all my questions to selecting a TV that suit my space available. The price I pay for was within my budget also. When it came to deliver nicely put in work also organized ( no cables nowhere to be seen as I like my home to be organized) didn't get both guys names but Roman was one of them definitely knew what he was doing. Tysm guys read more

P.C. Richard & Son - Electronics Near Me - Woodside, New York

My father was sold a new TV. Turns out it's a used tv. Wouldn't recommend after this experience read more

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We were about to buy a certain refrigerator until we discussed this in depth with Alex, a salesman there, who helped us see that it would be too big. Then, when we explained what we were looking for, he found us the one model that would fit our space and give us what we needed. THEN the guys who came to install the fridge discovered it wouldn't fit in our elevator. THEY HAULED IT UP THREE FLOORS -- without complaining. Felt like we had Hercules on the job. Everything went smoothly and they showed up when they said they would. A great retail experience (and a good price, too!). read more

This stretch of Queens Blvd where Sunnyside becomes Woodside was so barren for so long, that the only place bringing traffic in the daytime was PC & Richard & Son (#1). Things are different now, a number of popular eateries are practically neighbors, a brand new luxury apartment building came just last year, and the gentrification of this area is seeing more and more residents flocking here every week. One thing noticeable right away is how big this building is. Most places in the neighborhood rely exclusively on street parking, but this PC Richard & Son has its own spacious parking lot. If people aren't parking, then they're walking from the train station, which is only a couple of blocks away. Inside there are a number of eager associates that are interested in helping anyone and everyone (#2) find what they need. Having dropped by for random things from microwaves to AC units to cords, I've always been approached by someone new practically every time. It might feel somewhat overwhelming for new patrons, but I've come to expect this sort of stuff. Unfortunately, the biggest plight that this location faces is usually the location. Not all the associates are going to be patient and informative, some feel like they're rushing folks without paying much attention to their needs. Prices are on par with appliance / furniture store, so things can go into $$$$ territory real quick. There are deals practically every season and a ton of promotion during their slow months. I always recommend price checking over the phone and calling ahead of time to confirm inventory. ___________ (#1) And at night, it was Dreams and it's many predecessors. (#2) Because ... commission? read more

I bought a new air conditioner online from PC Richard and it was keeping me up at night with weird noises. Went into this PC Richard to see what could be done and they let me exchange it for one that was quieter and cheaper (I bought the 5-year insurance coverage when I bought the first AC). They were super helpful and even carried it out to my Lyft for me. Nassau (sp?), the store manager, was especially helpful. read more

We bought a Samsung Tv in September just 3 months ago and now our Tv is not turning on for 2 days it's been like that . I called so they can fix it and we have to wait 2 days before someone comes to fix it . I am not sure why this Tv is not working if it's new like they say we shouldn't have this problem. I really don't like buying anything from here because I always have issues. This will be the last time I get anything from this place . I'm so mad right now . We never had a problem with Best Buy or BJs . our other TVs work perfectly fine . And we paid a lot of money for this one so that it can break down in 3 months wow !!! Not happy !!! read more

Bought a Friedrich wall unit. It's very loud and expensive. I tried to return. The salesman TEJ told me I cannot. (Of course he sold me one of the most expensive unit in the store, I bet he made a nice commission) When I said he never told me that I cannot return while I was making the purchase he's said it's not his responsibility to tell me, it's my responsibility to ask. I asked for the manager and he told me the manager would say the same then hung up! This is how you do business?? Also have video of the drivers just flipping the ac in the street. Now I'm stuck with a $1600 air conditioner that's NOISY, the app just doesn't work, puddles of condensation in my driveway. I've spent thousands of dollars at P.C. Richard over the years. Not anymore. read more

Last Monday night I was rushing to get to Woodside NY store to buy an HDMI cable. I got there, pulled the outer door just as the guy was locking the inne door. I uttered "oh man" to myself. I said nothing to him. The guy locking the door mocked me "OH MAN". I walked away. I turned around he was standing there, looking like he wanted to kick my a**. Am planning to spend $1000 on new TV and AC in the next couple of months. Will not spend here with this level of disrespect. He could've said something like "Come on back when we're open". Instead he wanted to pick a fight. read more

Do not bother purchasing an appliance or worst their extended warranty, waste of time and money. I bought a Samsung refrigerator on September 16, 2023, the refrigerator broke down one year and a month to be exact, we called the service department on Saturday, October 19, 2024 and the service department said that their repair service will be there on Thursday, October 31, 2024, which we thought would be a long time to wait, they suggested we get a loaner, which we have to pay and P.C. Richards will reimburse us once our refrigerator gets repaired or replaced. We did not want to wait that long and went to the store in Woodside, Queens, on Sunday, October 20, 2024, where we originally purchased from. We spoke with Solomon who is the general manager, he was able to bump up our date for repair to Thursday, October 24, 2024, we did get a loaner that was delivered on Tuesday, October 22, 2024, now we have two refrigerators taking up space and electricity. The repair man came on Thursday, October 24, 2024 and said it might need gas, they said it can take a week for someone else to come and put gas on it, if by putting gas still does not work, they will have to figure out if it needs any other parts or just replace it. On Friday, October 25, 2024, I called to find out if they had an estimate as to when someone would come to repair the refrigerator, according to them, there was no records showing that the repair man showed up on October 25, 2024, these people are clueless and unprofessional, every time my husband and I called, they were very clueless and seem to be no help, at the service department we spoke to Mike, Pauline, Priscilla, Vianka, Angie and many more, we tried to get a supervisor up to no avail and told us a supervisor will call us back, but they never did, on Saturday, October 26, 2024, the service department still did not get it together, later on that day we received a email that the part (s) required to complete the repair are expected to be received into their parts distributor around Monday, November 4, 2024, that is not saying they will come to our home for repair, mind you a repair guy was supposed to come and put gas on it, so what part(s) are they talking about. We called again on Monday, October 28, 2024, same thing, I don't know what happened to P.C. Richards, they used to be reliable and they never had you wait no more than three days after you called for service, nobody cares anymore, you're basically on your own doing their work. I repeat, do not bother purchasing anything with this company and don't waste your money on the extended warranty. This is really disappointing! read more

Only reason I'm giving 3 stars was cause the salesperson was at least trying to help. Went there to look for a mattress and TV with money in had, but the mattress on display were horrible and overpriced, when I asked the difference on two Tv's my answer was "the picture" that was the complete explanation of why there was a price difference in two same manufacture TV's. read more

Mixed review. The sales rep pulled strings and got me a quick delivery but the delivery guys refused to bring my new fridge in because they said it wouldnt fit. i measured it and told them that it would...he said it wouldnt..told him to meausre it...he does and tells me it wont fit. i pleaded with him to try and he refused...so after all the back and forth i had to speak with his boss to get authorization for him to at least attempt...it slipped right through the doorway without a problem. absolutely terrible delivery experience that will have me going elswhere for my stove, microwave and televisions. shouldnt even have tipped the guy but his poor helper worked hard and deserved it. read more

Had a delivery a month ago in Brooklyn. Delivery guys were rude, dismissive, and didn't even complete the task properly. Acted like they were doing me a favor by fulfilling the service that was paid for. In addition, they didn't wear their masks properly while inside my home. Beneath their noses or not at all. I'm not typically a person who enjoys posting a poor review but this was extraordinary. read more

I got a Sealy mattress here, when I was moving from NJ to Queens, and the whole process was the BEST! Mizan was my salesman, and he was so outgoing and friendly, all while being very honest, polite, and happy to give me time/space to think it over. It was back in October when I got this done, but I still remember laughing and weighing the different options with him. I remember he told me about an incredible deal for the Sealy mattress, and I got it, and it's SO COMFY! One of my favorite purchases ever! I tried other mattress options in the area like the Mattress Firm but they were WAY overpriced in comparison. They delivered this all the way to my NJ home (probably an hour out of Queens) in a few days. I paid for this on the PC Richard's credit card which I opened up that day. If the store is reading this, let Mizan know he is awesome and I loved the store itself too, great variety of fireplaces and TVs. I would recommend buying big appliances only, as the smaller things like wires or phone chargers tend to be priced higher. Nevertheless, great little store by Sunnyside! read more

P.C. Richard & Son - Electronics Near Me - Woodside, New York

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I took my mom to buy a new dryer, she is very happy and the staff was nice and friendly. read more

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Mithun was great! Excellent customer service. I recommend him to help with any appliance needs

Took off from work early and came in for a very simple return (accessory was missing, actual item itself had signs of use on top and bottom). What was supposed to be a simple return required me to repeat what was missing and why I wanted a return at least 5x. "Nothing should be missing since this is a new product. Everything should be in the box." (Right bc manufacturers never mess up or returned items don't ever get resold, intentionally or not.) Other retailers with actual customer service would have marked the item as defective/RTV and given the refund immediately. Regretting every second that I did not just order from Amazon or Target or Best Buy or literally anywhere else with customer service to avoid wasting time. Fair warning to potential customers, save yourself the grief and go elsewhere. read more

Always helpful staff. Deliveries are on time and most of all, great prices! Quality merchansie!

Cool team like the service helped me choose and great tv and at a pretty damn good price. No Complains. Thank you Danny. read more

WORST CUSTOMER SERVICE EVER!!!! My boyfriend surprised me with MacBook Pro 13 inch this Valentine's Day 2019. It didn't had the Touch Bar so we went for an exchange the NEXT DAY. The store manager clearly didn't accept the exchange because the thin plastic wrap around the box was open. (To be clear, we didn't turn on the laptop) only the plastic wrap. He didn't even bother helping us in anyway. He was rude and told us to sell the macbook online !! He just left us and said they don't accept the return. I was helpless!! I took the MacBook and (receipt from PC Richard & son) Went to apple store. Told them the story. And they made the exchange ( I got lucky) APPLE store has the best service ever!!! TBH I wasn't even expecting help from them. I would not recommend this PC Richard &son location and clearly their RETURN POLICY SUCKS !!!!!! read more

Sold a TV that the company was already out of business and was never going to support the TV with any update. Meaning I bought a BRICK aka piece of glass and wires that is worth less than poop. They won't exchange. They just sold it out and said FUDGE it. Great scammers of NYC --- for 103 years scamming the buys out customers like me. Burp. read more

I bought a fridge and stove and Octavio the sales rep provided the best level of service helping me from choosing the right items all the way to delivery. Great service, Thank you Octavio! read more

The extended warranty they offer is a waste of money. A product they sold to me broke within 3 weeks. My warranty was void after the replacement. I spend $150 just so I can have a warranty can expire the second I bring the product back? What a waste of money. However the man that helped me gave me a year no payments on something that cost $1000, not to shabby. read more

P.C. Richard & Son - Electronics Near Me - Woodside, New York

In order to post this review, I had to at least choose one star. This location doesn't deserve not even one star thanks to the store manager ANDREW! If you are going to shop at a P.C. Richard & Son, DO NOT, I repeat, DO NOT shop at the WOODSIDE location because ANDREW the store manager has no customer service etiquette. He wasn't helpful one bit. I'm hoping that if you do decide to shop there, that the sales people are not as horrible as ANDREW. I purchased a potable A/C to find out after the A/C didn't meet my expectations, that A/Cs and a long list of other appliances/items are not returnable within 30 days even if you have a receipt. Please, before you decide to buy something, ask a sales associate about the return policy & read the fine print. !!! SHOP AT YOUR OWN RISK!!! I ended up at another location and the store manager was AMAZING!!!!! He heard my situation and educated me on the different types of A/Cs & I left a very happy customer. I will be sending all my family and friends to that location. Who needs the WOODSIDE location. read more

Went in to buy a mattress and Mizan made the entire experience very easy and friendly. He doesn't try to up sell, instead listens and understands what you're getting and what works for you. You are in good hands with Mizan. Thank you again! read more

Excellent customer service nothing like the joy of searching for an air conditioner when one is broken and it's 90° out in August I dealt with the most Pleasant professional store manager his name was Dan I secured the AC, had it picked it up same day** Very pleasant experience -the chain would be lucky if they had more managers like Dan I'll definitely come back and refer friends and family!!! read more

I have been to this location many times and have always received amazing service. Today was no different. I purchased a dishwasher, an air conditioner, and a few other items. Tej was so kind and patient with me as I asked many questions and clarifications about the products. There was a minor delay in the checkout process and the lovely man that seemed to be the manager gave me a discount. They were both so kind. The store is always very easy to shop at and everyone seems to go above and beyond for their customers. I highly recommend this Woodside location. So far, all deliveries have gone smooth for me over the years and I have also had seamless returns. I have also received such care when calling over the phone for advice on the appliances that I need to purchase. A+++ in my book! read more

Worst customer service ever Use another electronic store for better service They will make you wait 2 hours for a simple order and parking is the worst read more

Went to this location on Tuesday 7/11 to purchase a Friedrich a/c, specifically the Uni-Fit Thru the wall unit. I did so after checking their website which advised the unit was in fact in stock. I got to the store and was greeted by Sales Counselor (Chris). I advised him of what I needed and he got to work. Got a new P.C. Richard card approved and Chris processed the sale. Also purchased a 3 year protection for a total price of $1175.81. Chris advised if I wanted delivery but I explained that I was pressed for time and wanted to just pick it up. Chris advised that they didn't have a unit for me even tho their website said otherwise, this was disappointment #1. I almost decided to forgo the purchase and even tho it would have been difficult for me to do so, Chris convinced me to go to another location (Forest Hills) to pick it up there, to which I agreed. I go to the new location the very next day, rushing after work to pick up the unit. I present the sales slip and I automatically get a troubled look from the sales counselors. I'm advised that they don't have a unit for me. He asks if Chris called the store to check if unit was available before sending me over. Obviously he didn't and just wasted my time for two days. This was disappointment #2. I was offered delivery but not a next day delivery for my waste of time and trouble. No compensation offered, no trying to fix the problem, just a shoulder shrug. I asked for a total refund and was on my way! You would think that after operating for 110 years that they'd take better care of their customers. Honesty, Integrity, Reliability? Nope. If anyone cares to read this at P.C. Richards it was invoice 61-1253145. read more

Picked up a brand new TV from this store. The TV I purchased is an LG Model that sells for over $700 online at stores such as B&H Photo. Even Amazon.com listed my TV in the $650+ range. I got my TV for $340 plus tax. I will add that it's a display model, but so what, it's new and came in a box + has a manufacturer's warranty. I am really happy with my purchase. The salesmen at this store were very professional, in particular the manager whom I believe is named Sam (pretty sure I got his name right). If there is one thing I hate about shopping for electronics is aggressive salespersons that follow you around the store and try to sell you stuff you don't really want. I was delighted to realize this was NOT the case at the P.C. Richards in Woodside, NY. Another great thing is they have their own parking lot and help you load your merchandise in your vehicle. The next time I need another TV or any electronics I know where to go, thank you! read more

My wife and I purchased a Frigidaire wall mount AC with 2 year protection plan. The price tag on the AC was $559. That's until Jamel rang us up and told us it had the wrong price on it and said it's actually priced at $609. Should have been our queue to leave the store but we went ahead with the transaction anyway. The thing that really annoyed me was that Jamel told us that if we get a 3 year warranty for 129.99 he then would lower the price of the AC to $559. This is typical bait to get customers to buy a higher priced warranty which I find annoying. Of course, we didn't get the 3 year protection plan. Tactics like that condescends the customers and makes us not want to return to the store. Other than that, My wife and I are content with the AC we purchased and it works very well. read more

I came here because I needed a camera for a trip I was going on to and planned to take alot of pictures. But I wasn't sure which one to get. Saleh helped me out and got me exactly what I needed. He was super patient with me and got me a camera within my budget. I got my first dslr and couldn't be happier :) read more

I purchased a dryer last week with the intent of purchasing a washer and dryer hoping to find a pair on sale. However, at the store there weren't any. I picked up the dryer, the store Manager Tony was very courteous. A misfortune happened now my washing machine broke down. I returned to the same store to purchase a matching washing machine. To my amazement there was an Instore Sale for the same dryer and matching washing machine. I approached the store Manager Tony of whom he recognized me, I told him about my dilemma I asked if he could give the me the deal that is on sale because I already purchased the dryer within one week. He was not courteous or obliging at all. He wouldn't consent to offering a deal or meeting customer satisfaction. Called Corporate Headquarters was informed that the store manager should try to meet customer satisfaction, they are not informative or helpful at all! Not professional! Don't buy PC Richards products - stay away! read more

You don't get the price match. I purchased a Maytag dishwasher. My salesperson was great and the delivery and installation went well. The day after I purchased the unit I saw that it was advertised for a lower price at PC Richard and I sent an email and and called my salesperson. He told me to wait a few days for the adjustment. Nothing. I tried calling the 631 number and just got jerked around from one person to the next. I am done dealing with this. Last time I go to PC Richard. I will try someplace else next time I need a new appliance. read more

Stopped by this store yet again and picked up a nice floor model stove and refrigerator for my rental apartment and I gotta say they service was great. When I walked in I was shocked the manager is right on the floor with his sales personnel ready to help out incoming customers . An experience I can't forget. This location has changed for the better !! I'll be back that's for sure !!!!. read more

I went to see the selection at the store and then i met the associate Hasan he was a great help and made my experience so much better than expected I highly appreciate his effort and work he does. read more

Beware of the workers here. They will charge you without you knowing just to gain commission for the day. Specifically, Glen, charged me without my consent for a bill of $2,000 and I only found out because I was getting texts from my CC provider. I called for assistance and Glen's bitchass kept interrupting me and wasn't any help at all. Didn't even say hi, just put me on hold. Anyways, Glen, you can go fuck yourself. read more

Purchased a TV from Enrique the most amazing sale associate. He took the time to help me locate A TV for my living room! I finally got a 60 inch flat screen that I've been looking at and for the best deal ever ! Sam the manager introduced himself and made the whole transaction a breeze ! What a great store they even tested the TV for me before I left loaded it up and sent me on my way happy! Thanks Enrique and Sam!! read more

I have visited this location several times over the past several years. I was greeted by a friendly salesman- Jamal. He was very knowledgable with all the different AC units. Instead of pushing a expensive unit at me, He inquired how big of a room needs to be cooled and found a good inexpensive unit that does the job perfectly. The purchase was quick and they loaded it into my trunk for me. I would go back to this spot for any other future appliances..and would recommend Jamal / this location to all my friends.. read more

Went to the store with my husband to buy a new fridge. Sam and Pierre were amazing! They gave us incredible deal. It's a little more then we expected to spent, but we are soooooooooo happy with a quality of the fridge! Thank you read more

Deepak from PC Richards in Woodside was great! He is knowledgeable, professional, and a pleasure to work with. Look him up next time. Thanks, Deepak! read more