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    Happy Appliance

    5.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    P.C. Richard & Son

    P.C. Richard & Son

    (196 reviews)

    $$

    Astoria

    I have bought appliances in many stores, but somehow, I keep coming back to this particular…read morelocation, and there is a reason why. I recently decided to buy a washer and dryer. Although I live in Manhattan and recently moved to the Bronx, I came to the PC Richards- Astoria location for a straightforward reason... Customer Service. As soon as I walked through their door, I was greeted, and Constantine provided exceptional customer service since I arrived till my washer and dryer were installed. He was very knowledgeable and explained the pros and cons of the two brands in mind. He even showed me some features (ventless) in the dryer that I was not aware of. He took his time, and I did not feel rushed in no part of the conversation (like they had in other locations). He even helped me compare the prices to ensure I was getting more for my money. When making the purchases, he offered me the items that I needed to install the washer and dryer (stackable kit) and explained that due to the supply and demand delivery was taking longer than usual. However, he wanted me to know (and he said this several times) the process to check on the status of my order was pretty simple, and I should use it if I didn't hear back from PC Richards in a few weeks. The day before my delivery confirmation, he realized that the stackable kit sent to the store was not the right one. He immediately notified me and placed another order to replace the item. My washer and dryer were installed, and I am so grateful for Constantine's help and support, and outstanding service. I will certainly come back here again.

    Be cautious about having free delivery. They sent me two damaged ACs. One was completely dented…read morewhich I didn't know until my super opened the box to install. The second one (to replace the first damaged one) was delivered in a box with a gaping giant hole and a scratched AC inside. Seriously incredible. Thankfully, the third arrived and looked ok. Zero compensation for this fiasco. Still waiting for the price guarantee refund to the other AC I purchased. Horrible experience. Inspect everything if you buy from here. No returns with their ACs.

    Happy Appliance - appliances - Updated May 2026

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