I have bought appliances in many stores, but somehow, I keep coming back to this particular location, and there is a reason why. I recently decided to buy a washer and dryer. Although I live in Manhattan and recently moved to the Bronx, I came to the PC Richards- Astoria location for a straightforward reason... Customer Service. As soon as I walked through their door, I was greeted, and Constantine provided exceptional customer service since I arrived till my washer and dryer were installed. He was very knowledgeable and explained the pros and cons of the two brands in mind. He even showed me some features (ventless) in the dryer that I was not aware of. He took his time, and I did not feel rushed in no part of the conversation (like they had in other locations). He even helped me compare the prices to ensure I was getting more for my money. When making the purchases, he offered me the items that I needed to install the washer and dryer (stackable kit) and explained that due to the supply and demand delivery was taking longer than usual. However, he wanted me to know (and he said this several times) the process to check on the status of my order was pretty simple, and I should use it if I didn't hear back from PC Richards in a few weeks. The day before my delivery confirmation, he realized that the stackable kit sent to the store was not the right one. He immediately notified me and placed another order to replace the item. My washer and dryer were installed, and I am so grateful for Constantine's help and support, and outstanding service. I will certainly come back here again. read more

Be cautious about having free delivery. They sent me two damaged ACs. One was completely dented which I didn't know until my super opened the box to install. The second one (to replace the first damaged one) was delivered in a box with a gaping giant hole and a scratched AC inside. Seriously incredible. Thankfully, the third arrived and looked ok. Zero compensation for this fiasco. Still waiting for the price guarantee refund to the other AC I purchased. Horrible experience. Inspect everything if you buy from here. No returns with their ACs. read more

See all

HORRIBLE SALES! HORRIBLE SERVICE! HORRIBLE PRODUCTS!!!!!! I bought a fridge and went in person to pick it up. Salespeople sold me a defective fridge which stopped working in two days. He offered for an exchange but charged me extra 75 dollars for replacing the bad fridge. I thought this fee was for installation for waterline for the icemaker so I paid. Delivery was HORRIBLE. They laid the fridge on floor at an angle, making loud noise. And forgot to install the waterline. AND After looking at their website, delivery was listed free. So I called the sales, he said that the 75 dollars was for replacing the fridge. And want to charge extra for water pipe installation. Then they put in on hold for an hour! I WOULDNT HAVE TO REPLACE THE FRIDGE IF THEY DIDN'T SELL ME DEFECTIVE FRIDGE! DO NOT BUY ANYTHING FROM THEM! read more

P.C. Richard & Son - Tilted fridge. Horrible delivery - Appliances Near Me - Astoria, New York

PC Richard sells crap that's hard to return. That's why they need salesmen. It's been this way forever. I don't think I've ever bought a legitimately good product from them in 40 years. It's all like "Sony guts" stuff. My AC is still loud. My dvd player sucks. They have that crap Philips video game system. My Bosch feature stopped working after a year or so. On and on and on. They are all like that. read more

In February, I purchased a TV with PC Richard . About a month ago, TV began malfunctioning: the screen freezes and sometimes it won't turn on at all. I reported the issue, and a technician inspected the unit, then arranged for it to be picked up. Since then, I've received conflicting information and no clear updates. I've visited the store, spoken with multiple managers, called customer service, and followed up repeatedly--with no resolution. Promises of callbacks were never honored. The lack of coordination and accountability has been incredibly frustrating. After nearly a month with no progress, I'm formally requesting a full refund for the defective TV. read more

i went to the store to buy a TV nobody around for help, prices also way higher than Amazon for even some no name brands that i haven't even heard off. They also have someone outside I guess as a greater ? but he never greeted me or asked me if I found what I was looking for. read more

If you can avoid this location then do so. The salesman literally stalked us the whole time. I understand you work on commission, but if I need to politely say 3x that I'll ask you for help when I need to then just listen. When I did need help the person helping me was great. I'm giving three starts because I almost walked out of the store with an incorrect email that I spelled about 4 or 5 times. Usually, managers and sales people try to get you a great deal on the items in the store. I didn't feel like they even tried to do this. Granted I ended up canceling the order within four hours of leaving the store because the item I wanted was a discontinued item. Plus I noticed that the date for the actual delivery was incorrect. FUN FACT: It was a King Kullen in the late 1900s aka 1990s. read more

Reliable - Dependable - Great Prices - Knowledgeable Sales Staff...what more can I add? It is the go-to place in Astoria for all your electronic/household appliances. Mohammed helped me pick out the perfect air conditioner for my needs. He took to time to analyze and found I actually required a smaller, less expensive unit. Also, Gus is fabulous, friendly and knowledgeable. Definitely ask for Mohammed or Gus and you receive first-class service (ask for their business cards so you know it is really them...). read more

P.C. Richard & Son - Appliances Near Me - Astoria, New York

Mike D was very helpful and informative with my JBL headphones purchase today. Quick service. He greeted me immediately. PC Richards has COVID restrictions and you have to wait and be brought into the store. I really enjoyed the one on one step by step sales experience. It was something different from what I experienced in the past. I hope they keep up the one on one sales experience after COVID. I also saved $5 from the price match. Thank you. read more

P.C. Richard & Son - Appliances Near Me - Astoria, New York

Poor customer service on new products. They don't stand by the brands they sell and getting a broken machine that never worked returned is very difficult. read more

Had an amazing customer service experience with Mohamed. He went above and beyond in assisting me with the purchase of some new appliances for my rental unit! I highly recommend him & PC Richard in Astoria!!! read more

I purchased a washing machine in Feb. 2024, the rinse cycle is not working properly, I have to wait 2 weeks for a repair person. They are quick to sell and deliver, but getting it fixed takes alot of waiting. I would now think twice before buying again from them read more

Mohamed was great to work with Very helpful in buying new dishwasher and scheduling installation read more

Terrible services ! I bought a refrigerator at a tent sale and the salesperson assured me that they work perfectly well but have minor scratches. No mentioning that they are sold "as is". After it was delivered, we realized that it was actually not working so all my food went bad. When I went to the store to let them know the store manager gave me an attitude that I knew that I was buying "as is"...not sure who in this world will buy a defective refrigerator just to look at a box...and called the salles person to assist me to pick another refrigerator from the floor...In the end I ended up buying a more expensive refrigerator than what I planned but at least is bigger than what I had...I had to throw out a lot of food that I paid for it and they pretended to not hear me and stayed without a refrigerator for 3 days... read more

Three years ago I purchased a refrigerated and opted for a pricey extended 8-year warranty. The unit suddenly doesn't retain the proper cold temperature and is now in fact warm. A call to their service department for a service call appointment has a wait of 9-13 days. A refrigerator is a necessity, it's not a washer/dryer or a television. The temporary solution they provided is for me to purchase a refrigerator from them as a loaner, which of course will cost more than the extended warranty. Plus the costs for delivery and pickup. Therefore P.C. Richard's extended warranty is worthless for products that will require a timely service repair. They are not set up to provide repairs for an urgent necessity product such as a refrigerator. I consider this a big scam. I do not recommend P.C. Richard for any refrigerator purchase. read more

Went in looking for an air conditioner. My old one of 13 years finally died. A man named SCOTT helped me. Scott was polite, professional and went out of his way to help. All employees wore masks and maintained social distancing. He showed me the make/models I might be interested in and we discussed the pros and cons of each model. I had always had a Friedrich but was open to another option. I selected the Friedrich 8000 BTU. I got an extended care plan and installation with removal of the old AC. The installation happened as scheduled and am very happy. It cooled off the house in less than an hour. The unit is very quiet. I'm a happy and cooled off customer !!! read more

P.C. Richard & Son - Appliances Near Me - Astoria, New York

"Ugly girl," "Jesus loves you, Jesus loves you, Haha," "Get out of here!" and "Be in cheap!" are some of the things your contractor has said to me. You can see how disrespectful your contractor is on videos. He is rude. He needs to learn how to communicate with others. Also, I'd like to alert you to the possibility of your employee and this contractor working together to earn money by harassing individuals. Because he specifically requested that I pay in cash. To avoid towing, he demanded that I pay in cash. He even advised me to get some cash from a bank. P.C. Richard parking lot in Astoria, NY (35-18 Steinway St, Queens, NY 11101) was where I parked. I wanted to go to Starbucks for purchasing coffee and then returned to P.C. Richard to shop so I could relax while I was there. Just after 5 minutes I parked, one guy followed me and said  "Hey, your car is getting towing" then, he told me "Give me $130 in cash. You can go to a bank and come back. Pay in cash" I was so upset that I paid $100 in cash because I was so afraid of these men towing my car. However, I returned since I was concerned that this was a scam. And I wondered why I had to pay even though I was going to P.C. Richard after getting coffee.  Then I saw them doing the same thing to other people.  Only after few minutes people left, they start towing to harass people for cash.   What if certain people require coffee or medication before to shopping at P.C. Richard?   When I spoke with the man, he became really disrespectful, saying things like "Get out of here," "Ugly," "Stay in cheap!" and so on. In the video, you'll see all of his actions. I showed this video to your employee. The employee didn't care at all. The employee even inquired about my residence and place of employment. The employee was also disrespectful. That alarmed me as well. "Oh, they might be a team for some extra cash earning," I thought. Then I noticed that the towing company on the sign and the towing company on his towing car were different. I'm simply informing you of the potential.  The company on the signboard is XTREME AUTOMOTIVE INC. 1453 118th Street, College Point, NY 11356 The company of this rude guy is ATTANTIC AUTOMOTIVE ＆Repair LLC; 88.07 Attantic City, Woodheaven NY 11421; 518.416.8563 This very rude contractor started to videotape me back.  I formally request that you and your contractor refrain from posting any images of myself on the internet or social media. He doesn't seem to mind, but I am concerned about my privacy. What I'm trying to say is that your contractor is extremely rude, and I believe you should terminate his contract. read more

I had great very good experience with Mohammad at Astoria location. Very courteous and help. Keep it up Mohammad.

another great experience at PC Richard & Sons in Astoria......if you want the absolute best service around in the purchasing of appliances, simply ask for Gus.......he is absolutely "the man"........very courteous, very attentive, all around great guy who never stops trying to help his customers.....THANK YOU , again Gus for your exceptional service..... read more

As requested, I followed up with customer service at P.C. Richards and was told by Alexandrea Hawkins that someone would be in contact with us. That was on 2/23. I have yet to connect with anyone about the recklessness of their delivery men with our safety. On top of that, the unit we ordered arrived with a broken shelf and reported it immediately. After getting the run around from a store manager and associates for a couple of weeks, we were told a replacement would be ordered and delivered in approximately a month. A month later it was discovered upon following up on it's whereabouts that it was never ordered and we will have to wait another month for a replacement. Unbelievably horrible service. Officially done with P.C. Richards. read more

PC Richards & Son is my preferred store for appliances and consumer electronics. Sure other national chains may have more stuff some categories but they lack the feel and of an over 100 year old family business. The last time--and I mean the last time--I visited one of the national chains I asked to purchase an item that was on display. The salesperson and the manager both said that the item hadn't arrived yet and it would be received by the store for another two weeks. So I asked to buy the floor sample and was turned down. Why would they display an item that would not be in stock for two weeks? I asked if the item was available online and again the answer was no. Frustration squared! Salespeople at PC are incentivized to develop relationships. Many have been with the company for many years. Yet others have retired from a career working as a salesperson at PC. I know some. ThIs isn't the case with seemingly migratory nature of the salespeople at other similar companies. I've been shopping at PC for over three decades and with the exception of one service issue I've never had a problem with servicing. I once serviced on Onkyo mini-system and when they returned the system they didn't return the 10 CDs that were stuck inside. A very rare occurrence. Prices are pretty good. Sometimes their prices tend to me higher that what is available in the net. If it is from a reputable store they will price match. Otherwise their prices are good enough by comparison and they satisfy the need for instant gratification that the net can never satisfy. read more

question?? does pc richard have any loyalty to their loyal customers?? the answer is no. Many reviews must be old, because now a days. Costumer service is horrible & delivery personnel unprofessional. If you have a problem with your purchase, take a seat, because you will wait forever to resolve the issue, if you are lucky!! read more

Took 4 times over the course of a month and a half to get a technician out to make a relatively simple repair. First tech didn't order the right parts, second one had to reorder parts, the third never showed and the fourth was over a outside the window. Take a look at Best Buy or one of the other big companies. Super frustrating. read more

I have been frequenting this P.C. Richard for many years now. I had a very brief stint with Sears and after a bunch of delivery mishaps realized P.C. Richard was actually where my heart lies.... and let's be real, my wallet too. No but for real, Mohammad in appliances is the man. He always always pulls through. I work in a business where I constantly have to order multiple appliances and Mohammad works with me so that I get the highest quality appliances for the most reasonable prices. He's courteous and fast -- always responds and even when he's not in, gets back to me quickly. There have been times where I need a fridge or stove right away and Mohammad is able to get the delivery for me right in time. I'm usually not a fan of big stores, but this P.C. Richard really goes above and beyond. Worth it to order from them, take my word for it! read more

I went in knowing exactly what AC I wanted and an older gentleman(wish I got his name) was extremely rude. After I said I would like to buy this AC, I simply asked what is the return policy? He stated "we do not do returns, we will exchange it after we inspect it and see if something is actually wrong but no, no returns you should know what you want." I couldn't believe my ears! That is not how you speak to any client. I walked away and went to Best Buy on Northern Blvd. BETTER DEALS & WAY BETTER SERVICE. read more

A long while ago when I first moved to New York, I came to this location not knowing where the hell I was. I was just instructed to come here to purchase an air conditioner since I naively didn't think places like Circuit City / SEARS existed in any of the five boroughs. I ended up purchasing an energy efficient one, thinking I could carry that to the train. It was too damn heavy. I ended up telling the taxi driver that I was going to Manhattan, which only made things more complicated. The days of being a newbie, this store brings all of those memories back. I was under the impression this was a poor man's Future Shop / Circuit City. There were countless sales associates all over the place trying to assist people in purchasing air conditioners and all other products in order to make their obvious commission quota. It was a tacky sell, but I suppose thats how things are when you have so much hired competition around you. The one who eventually sold me an air conditioner was the calmest one of them all, but also the most apathetic one. He wasn't able to tell me the store hours or tell me how I could lug this thing back into the city. Asked me why I didn't go to a Manhattan location, I told him this was the only location I learned about (from someone who politely mentioned to me about this place while I grabbed a bite to eat around the corner). I learned three things later that day: 1) This PC Richard and Son is probably not the best one 2) Sharp air conditioners are lame 3) I should have requested Astoria instead of Manhattan. Sigh. read more

Ah very , very disappointed with this location ( Astoria) bought a dishwasher from them and the delivery and installation was unprofessional to say the least . Guy was in my home 5 minutes yanks a couple of times on my disconnected washer , pronounces it immovable and leaves me with a new wrapped up washer and the old one still in place . Says that this was only delivery , no install . Hmm that's news to me since salesman told me I'd get install and haulaway of old unit . Thanks for nothing PC Richards ! Service at its best ! read more

Went here with my uncle to get a bbq. We had the sales lady Nancy. She was very sweet. We came in after doing research to decide which weber grill. She stated that since we were buying a Weber grill it is a flat rate price across the board and anywhere you go it will be that price. We also bought a bbq cover she made sure it will fit the proper model and checked to see if we needdd any tanks. We came in around 6pm and the store wasnt busy.. She set up a delivery date and time and they will also assemble the bbq. We cannot wait for bbq season to be in full swing! Will definitely return and as usual we always ask for Nancy! read more

PC Richard is a greater store on Steinway I trave from Manhattan because I get great service from Bruce in appliances . He is professional and reliable I would not shop any place else read more

My customer service experience here was very, very good on two different occasions. Ivan steered me in the right direction with a superior Friedrich AC window unit and helped me with a return of another unit I bought on a whim that wasn't right for my room. Babu was also very helpful - he guided me through the TV selection on another occassion and I got a couple great black friday deals. The staff I've worked with is honest, knowledgeable, and straight-forward and doesn't really waste your/their time pushing something on they know you're not really in the market for, or have use for. read more

Always shop here for anything I need. The store can be very busy but they are always staffed properly and everyone is very polite and helpful! Would recommend it To anyone. read more

Always a great shopping experience when my family shops here!!! Came in to buy a tv for my Dad for Fathers Day. They had a great selection and the price was better than I thought. So we made my Dads dream come true and got him a Bose speaker system to go with it!! The smile on my Dads face was priceless!!!! read more

P.C. Richard & Son - Appliances Near Me - Astoria, New York

Be careful on sales, they do not give you all the details, The salesman told me to to wait a few days when it was in stock, then he said it was full price. I could have placed the order and received the sales price - They just wanted the full price, they probably have one sale item in stock of each item. read more

Today october 28 my husband was to the store and the guy on the door don't let my husband go inside the store. He ask if he come to see or to buy. My husband tell "I need to see what I need" the guy tell only people to buy. The manager come to the door and my husband shows $1.000 Is impossible buy something if you don't see the options, price and cuality. Finaly mu husband was to Best Buy were the costumer are welcome read more

Don't pay for the warranty. I got the 10 year warranty because they said if ever anything goes wrong they will come and fix it right away. 7 years down the line my LG fridge stops working. The repair guy comes in for 2 minutes with the biggest attitude and tells us he can't fix it and we need to make another appointment. He literally had a timer on his phone so he knew to leave in 5 minutes. I really don't understand this. I'll have to call to make another appointment, but I'm sure I'll have to wait another 2 weeks like the first appointment. Hopefully we won't go the whole summer without a fridge. I really want to make the most of the warranty we paid for but by the looks of it I'll have to call another repair guy and pay up. read more

Great products with very competitive pricing. I prefer to shop in a brick and mortar store but the sales people in this PC Richards are a little overwhelming when they know I'm shopping for high value products but not so much when looking for filters. read more

I just want to commend you for the efficient handling of my order and the timely manner you give to me, as a consumer. I'm very impressed by the politeness of the two men that handle my tv/delivery. Thank you so much. read more

To the new customers all of them are very polite.And when you come back with a problem they all very rude and ignorant. STAY AWAY FROM THIS STORE read more

I've been buying at PC Richards for many years, but I have not dealt with anyone like Ivan Rodriguez before. He is the guy to use from now on. I highly recommend him. Salesmen just want to make sales and that's why I don't trust them. This guy is not full of it. He is knowledgeable, friendly, professional and resourceful. His boss John is great too. I bought 3 sleeve air conditioners and a refrigerator. The warehouse made some mistakes and Ivan was able to fix the problems for me. read more

I was refused an install for a dishwasher. The salesman told me it was because there was no counter top (I am in the middle of a kitchen remodel).Then he changed his story and said it can't be installed due to "insurance reasons" was why he could not have my dishwasher installed. I currently have the old one in place. I did not realize installing a dishwasher was such rocket science. No businesses seem to want to be able to help a woman in Queens. I will take my business elsewhere Again. read more