I absolutely love what they've done to the place. Now that White Barn has teamed up with BBW this store has upgraded majorly. As soon as you walk in you are transported to a secret wonderland filled with smell goods and delectable aromas. BBW is my happy place, my sanctuary if you will. Every single time I come I spend no less than $30. There's always a special going on. Whether it be buy two, get one free or buy three, and get two free. Be sure to sign up for their mailing list for exclusives and coupons. You'd be sorry if you don't. Just recently I stumbled upon a one day special where BBW promoted a buy three, get three free promo on signature smells. Along with their semi annual sale I ended up walking away with ten items for $49. I felt like I hit the jackpot. read more

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I love this location. When on Austin, and I need hand soap, BBW comes in clutch. This location, has a great selection in stock and the staff is always really nice. This time around they reminded me to use my reward, which was with a purchase you get an item worth up to $18. That's like a small candle! Anyways, I know it's not a local biz, but BBW Moonlight Path and this location will always have my heart. read more

I was going to give this BBW a lower rating, however the lady (dag I forgot her name I think it was Nia or something short like that redeemed herself). Anyway, we go into BBW in forest hills to get some items. We meet Tiffany she is absolutely delightful. She helps us out & tells us about a sale they have going on & shows us all the items we can purchase for the sale price. I won't go into the long story because at the end thankfully we bought more stuff and interacted with Nia again and she helped us the way she was supposed to the first time. She redeemed herself so no need for the long story. Besides that the store was very clean & Tiffany was super helpful. read more

The ladies who work here are welcoming and helpful. One lady brought me a basket to help carry the candles that I was buying for a friend. I walk in with a couple of my friends in dire need of uplifting vibes. We walked in and sniffed each item to see if it brought us joy. The presentation inside here is beautiful. There are so many different hand sanitizers, lotions, body sprays, and just so many hues and scents. A sink is available to wash your hands and testers to try each of the aromas. Almost spent like half an hour just looking at each item and seeing what we liked. We weren't rushed at all. :) I really feel that I came in with a bad mood and left with an amazing sunny feeling. It must be love day! I definitely recommend this location! read more

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With the Semi Annual sale going on I've been racking up on soups, hand sanitizers and Aromatherapy products. I will advise you to become a reward member if you spend heavy like me. To claim your free products. They have these new scent on candles that are amazing for spring. Also palo santo candle is back.... read more

I was in the neighborhood and decided to stop by for some hand soaps. There was a special promotion going on for hand soaps (4 for $20, or 6 for $26). Well, there was a sale going on for pretty much everything, and even though I still had a couple of extra bottles at home, I just had to check it out. I walked in thinking that I wouldn't be able to find any of the scents I liked, and walked out with a ton of hand soap, a happy heart but an empty wallet jk. But the shopping basket was really heavy! Ended up getting 6 bottles of hand soap, a candle (even though I didn't need it), and one of those pocket bacs for hand sanitizers. I swear Bath & Body Works be a trap, but it's a trap I'm willing to fall into XD Oh and hands up for the staff and the service! The people working at this location are the nicest and politest people you will ever meet! read more

Bath & Body Works - Soaps, candles and more - Cosmetics & Beauty Supply Near Me - Forest Hills, New York

I bought here a few times. They had a sale the previous week on the aroma therapy line for $6.50 each. When I was talking to one of the employees about it he honored the price for me and I bought an extra 6 item. Very attentive and superb customer service at this location. I recommend. Place is clean and items are easy to find. read more

Amazing customer service by Jennifer , she is adorable and so hands on . My favorite place to shop . Thank u Jennifer . Happy Holidays !

I could of sworn I've written a review for Bath & Body Works on Austin street years ago... but here another one. So my wife and I went on a hand sanitizer run, not just for ourselves but for our son's class. His pre-k class ask families to donate hand sanitizers, disinfectant wipes, paper towels and tissues. So we went to nearly every drug store in our neighborhood, hand sanitizers were sold out everywhere. We walked into Bath and Body just to wash our hands and then noticed they sell travel size hand sanitizers. Not ideal for a classroom of kids because they run through fast but we got it for our son. It's a neat and cute and it attaches to my son's backpack just fine. I also sampled some of their lotions, pretty darn excellent for dry skin. It didn't leave a sticky residue. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Forest Hills, New York

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My review is for customer service at this specific location. I've contemplated in the past to review this store, and always felt like meh! Not worth it. But probably my recent encounter with a staff member at this store was like a cup that runneth over. It's a real shame that kids now a days don't appreciate being given the opportunity to work and make money of their own. Customer service at this store is 50/50. I never really know what type of attitude I will be getting on the day by a worker in there. For the most part, the workers at the front I've encountered, have been helpful, but then there's who's ever at the register. I'm assuming they alternate posts on some days? but for some reason more often than not, who's ever at the register are the ones that always look bothered and interacting with them is almost always a negative experience. Too bad bc my shopping there, contributes to their salary. They don't always take being professional to All customers, seriously. read more

I haven't gone to this location in a long time but I love how it looks now that it was renovated since the last time I visited. The staff are attentive, really nice, and welcoming. I came to buy some hand sanitizers (5 for $6) and was pleased to find cucumber melon and peach scents, which both brought back pure nostalgia. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Forest Hills, New York

I must say, the customer service in this location has always been exceptional. I have the best customer service here. More than any high end department store, or small mom and pop business. My boyfriend has even made a comment about the employees. If we were to open a business, and look for people to hire, the first place we would run to is this location. I came here to make an exchange. The staff is excellent at multi-tasking, and eager to help without being completely on top of you. The cashiers seem happy to be there, and happy to help you find the best deals possible. They seem to have a lot of sales. I am not a huge fan of the brand because some of the manufacturing techniques. I am happy to see that a lot of their products do not test on animals! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Forest Hills, New York

Ms.Vannessa at forest hills location at bath and body is excellent. Patient ,educated in the products, friendly and her energy is just fantastic. I live minutes away and shop there only because she is at that location. The staff also is pretty well but I must say Ms Vanessa is the best decision that Bath and body hired and I hope she stays there and she grows with the company and she gets a great bonus because she goes beyond customer service. I have never seen such patience as I'm a shopper at forest hills Austin Street and out of all the stores I enjoy going there and I always buy products because of how Ms.Vanessa explains the product and how she let's you smell it or experience it and I just end up buying it all. Thanks Ms.Vanessa for all you do . read more

It has been years since I have trekked to a B&BW store and the products and company's direction has greatly changed to adapt to the 2000s era. Customer service is on point with sales associates ready, willing and able to meet and greet acknowledging patrons and informing of sales. I was acknowledged with smiles, warm welcoming respectful demur and well informed of their products. I saw staff faces and smiles my entire visit which is immensely refreshing and brings optimism. There are less testers than I remembered my past visit nearly a decade ago. There are also less options for body butter. Winter has greatly damaged my skin to constant dryness that I needed a visit to attain skin lotion. For medicated non-scented skin lotion, do not visit Bath & Body Works as their lotions are extremely watery, diluted, greasy and does not absorb into the skin. I was hoping for aloe vera or vitamin E non-scented body butter, but I've come to the realization my specific needs require a pharmacy. For the sensitive allergic Bath & Body Works store is not for you as you enter the strong stench of scented hand sanitizers, scented candles, lotions, etc are all overwhelming. I did not know hand sanitizers has evolved into a prosperous business with scents and vivid colors. What piqued my attention was the aromatherapy area of bath gel as I needed something for stress relief to achieve a phlegmatic disposition. I yearned for eternal phlegmatic. While browsing their various products one sales associate I've encountered expressed good news that their aromatherapy was 50% discounted for a sale. I was not going to miss a sale opportunity for a bath gel. read more

5-stars cuz I love more sophisticated scents as I enter this newly renovated location. Not the sweet scents that are highlighted during other times of the year. I am surprised to see and smell another new batch of candles. Scents highlighting flannel, winter, cocoa, balsam, maple pecan, etc. Products are organized by scent. Candles and home in another section. "Test me" items for you to sample, are situated near center of each shelf or display. I absolutely love the clean and bright redesign. read more

An ok location. Though small, it has a decent selection of the usual suspects. Staff is friendly, but a little too friendly.

Excelente tienda me gusta su productos son muy buenos para el hogar espero volver pronto

I like this Bath & Body Works. The sales people are always friendly and helpful. They have many great smellin' products to choose from and decent sales. However, I'm removing a couple of stars because of something that happened during my visit yesterday. After I'd made my purchase and paid with cash, not credit or debit card but cash (I have to stress this. You'll see why), I was then told to "press yes" on the screen. Pressing "yes" allows them to use your personal info for "marketing" purposes. The cashier also asked for a phone number. Way more often than not, companies who do this sell your personal info to companies who then bombard you with scam calls. Fortunately there are ways to stop this (National Do Not Call Registry and call blocking, etc.) but some companies find a way around it. Hopefully, B&BW as well as other stores that do this nefarious practice cut this crap. But if they choose to continue it, just say no. https://talkroute.com/dont-give-out-your-phone-number-this-is-why/ read more

Don't order and Candles from Bath and beyond because when they shipping it's broken they do not cover their candles with bubble wrap they just put it in a box as is we spent too much money on these candles to not get a proper items correctly. Every candle in the box is always broken so if you get any shipping check your box if you're missing any candles that's because it was broken read more

Raving about my excellent customer service experience yesterday. I didn't get her name but she was extremely pleasant, very helpful and just wonderful. She worked yesterday 10/25 at around 2-3pm at the Forest Hills store. She was an older lady not a younger employee, she is roughly in her 50-60's. I do not want to sound like I'm insulting her age but she is an older woman. She deserves an award for her excellent customer service. Isn't there any way I can fill out a survey? I didn't find one located on my receipt. Anyway thank you so much, I will be returning to this location only from now on. read more

Here's the deal- I'm really a fan of Molton Brown hand soap and lotion. That said, I still shop around, sniffing and slathering if I suspect a product might be worthy. I'm dismissive of most of the concoctions I come across, but the Vanilla products here are OK. They're not Annick Goutal Vanille Exquise but they work well when I want to layer my fragrance. Go, sniff around and ask questions- the staff here are helpful and enthusiastic. They'll tell you all they know, so go from there. read more

Everyone is so friendly here love coming to this store I always find the coolest scents! Location is so convenient

Went there today for a sale. I was all siked until I got to the counter and the sales associate told me the items I picked up were not on sale, yet they were in the 50 percent off bin. The sales associate says, she knows it's not labeled right. Mind you, at this point there is a little line behind me. I ended up buying the stuff for regular price. The sales associate could have discounted the stuff because it was not my error. I'll stick to Victoria Secret up the block!!! No type of customer service read more

I went into this Bath and Body Works looking for a product in one of the lines Bath and Body Works carries. Even though they have their own products, they carry secondary lines such as Dr. Wexler, C.O.Bigelow, and Frederick Fekkai. Unfortunately, this location only carries the aforementioned and none of the others found on the company website or the flagship store in Manhattan (hence the 3 stars). Staff is friendly and helpful. Of course, as with every B&BW, there are testers so you can sample the products as well as a sink so you can wash off said products. They always have a promotion or a few running as well coupons which can be found online or receive via email/mail. Today I had a coupon for $10 off of a $30 purchased and if you purchased $40 of merchandise, you could purchase their VIP bag (filled with goodies) for $15. Store is handicapped accessible. read more

BBW, not to be confused with big beautiful women, you keep my apartment and hands and skin smelling girly. But for the love of god, please stop discontinuing the good scents. BRING BACK PEARBERRY KTHNX. I finally settled on White Citrus for moi and Island Margarita for my apartment. Discontinue these in the near future, and I'll be forced to write a strongly ... err mildly worded review update. -_- read more

Lots of new summer scents all hawaiian themed and the candles looked so pretty. Had a coupon for free sample size so its a win for me

Reem cheerfully greeted me at the door like a ray of sunshine. Mykaila knew what exactly I was looking for because Reem relayed the message to her. They dont just ask customers for the sake of asking. They do help you. Very impressive customer service. I'm so happy this store with Amazing staff is in my hood. Come and check them out yourself. read more

The cashier was dancing to the music, he's been working there for a few years. Another employee was able to help me find what I was looking for. read more

Karis was an amazing help at this store. She was very courteous - but not the overbearing kind. Give that girl a raise! read more

Semi annual sales are the only times you will catch me in any bath& body works. I was coming from the gym and saw the famous semi annual sale sign outside and stopped in. I picked up a few hand soaps and wall air freshners that I love. It's usually crowded during these sales but I truly understand and tend to be more patient. The staff are always friendly and helpful but the best part is the deals you get during the sales. I didn't even bother getting any lotion since I still have a bag full of them from previous sales. read more

Clean and organized store. Friendly and courteous staff. Found what I want, and then bought more (always happen when I go to Bath and Body Works). The staff did their own thing and I had my own personal space to shop. I hate it when staff kept asking me if I need help every 2 minutes. They were helpful and friendly, just wasn't annoying or dogging you like some ex you're trying to get rid of. read more

This store, despite the sleek update of their formerly funky middle-America Ohio gingham and lace image, gets my vote. They always had an excellent bath skin care line, and, unlike Body Shop, they tend to out-cycle product lines and fragrances less frequently. So, if I want, the same fragrance I used 5 years ago, chances are good it is still available today. Harry Slatkin is B&BW's fragrance master. It now seems their Slatkin & Co. candles are a good value. I was pointed in the direction of a few I like. When I asked a question, I was told by the (very professional) associate on the floor, to just wait until the holidays, and a scent just like the one you are asking for-like a Vanilla Sugar Cookie-is likely to appear then (but just FOR the holidays). I have tried their hair care line over the years, but my hair needs the really big guns, so I can tell you it is no match for salon products; but then, neither is The Body Shop (anymore). But a smart yelper knows when they can use a product that is not the main specialty of the store, and when it just doesn't do the job. read more

I love it! In the store, great service and friendly salespeople. All products ketut great smell. I was met with udible, held in all sections and helped to choose the goods. I came away with a great mood. I was given casely package and discount coupons! Thank you! Great job! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Forest Hills, New York

I don't normally shop on Austin Street, but I must say my experience in this Bath & Body Works location was the best compared to other stores in that area Pros: A sales associate greeted me upon arrival and was very polite. She introduced me to the current promotions and was very knowledgeable and persuasive, not pushy at all. Cons: None. Overall, I had a great experience and would definitely shop there again. read more

Staff are really nice and helpful. I haven't been here much by the few times I have I can say that they have great customer service.

I stopped in for some wall scents and I was pleasantly surprised with the new scents they had available. I stayed on target just buying those items but I did sample the hand scrub which was very nice. The store was very organized. There was no line at check out. The staff could have been a bit more friendly. read more

Great deals. Awesome scents (LOVE Sweet Pea!), and very friendly service. Their new Italian candle collection is fantastic. Specifically the Espresso Bar and the Limoncello. read more

My friend and I came here to buy some hand sanitizers and candles and I just had to write a review about the great customer service! I am so upset I didn't get her name however she was extremely helpful and showed us new products and gave us her suggestions. She was extremely helpful and the best part was she always had a smile on her face. read more

They have officially re-opened and the newly renovated store is beautiful. We have been coming to this store for years and thankful it's back up and running. read more

This is a great store. It's clean and organized and it smells great too. I bought a gift basket for my friend here and she loved it! I love the mini hand sanitizers they are about $1.50, each but they smell great and at good to bring on the go. The staff is always friendly and helpful. Overall a great place to shop. read more